Greggs PLC: Food Safety, Supply Chain, and Management Practices

This report provides a detailed analysis of food safety management practices within Greggs PLC, a prominent UK-based baked goods producer. It examines the company's food supply chain approaches, highlighting key stakeholders and discussing the principles of effective procurement and sourcing processes. The report assesses the application of analytical tools such as SWOT, PEST, and VRIO to support effective management strategies and evaluates different management practices that contribute to successful business operations. Furthermore, it discusses ethical practices within Greggs PLC and their impact on overall business success, along with an assessment of management practices using performance review techniques. The report concludes by recommending management alternatives to improve performance, including an implementation plan, emphasizing the importance of sustainability and environmental responsibility in Greggs PLC's operations.

Food safety
management

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Examine a range of different food supply chain approaches within the foodservice industry,
highlighting key stakeholders in the process...............................................................................1
Discuss the principles of effective procurement and sourcing processes for a food service
operation......................................................................................................................................3
Assess the application of different analytical tools to support effective management strategies3
Evaluate different management practices that support successful business operations in
foodservice organisations............................................................................................................4
Discuss ethical practices in a specific foodservice organisation and the impact of these
practices on overall business success..........................................................................................6
Assess management practices within a specific foodservice operation, using a range of
performance review techniques...................................................................................................7
Recommend and produce management alternatives to improve performances, including an
implementation plan....................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Managers that oversee each stage of their distribution network are essential to successful
administration of food operations (Alobaida and Rehmus, 2020). Food industry companies might
finding it challenging to manage the complex web of producers, distributors, and overall costing
methods sans concentration and close regard to precision. Among the most well-known food
service firms in the UK, Greggs PLC, will be the subject of a deeper investigation in this study
into food services administration. The British based producer of baked goods is called Greggs
PLC. Burgers, drinks, and a variety of delicious baked products make up the company's products
and services offerings.
MAIN BODY
Examine a range of different food supply chain approaches within the foodservice industry,
highlighting key stakeholders in the process
Greggs PLC's Food Supplier Network Strategies:
One of the key elements in managing the supplier network operation is stock
management. Depending on the organization's activity, various components are needed for the
products and activities given to clients. A summary of the Greggs PLC particular instance
showed which the company mainly sells fast food products to its customers, necessitating
authority more than a broad range of raw resources during the production process. The company
employs a crucial materials management technique. Suppliers who deliver the goods required by
Greggs PLC to its distribution warehouses serve as intermediates in the company's supplier
network. The supplier network administration of a corporation is of importance to a wide range
of stakeholders, include producers, distributing divisions, dealerships, and merchants. Effective
management of contacts with various partners is vital to promptly meet customer requests. Since
modern customers are fiercely competing and need service providers to provide high-quality and
efficient amenities, effective supplier channel administration is well recognized (Annaraud and
Berezina, 2020). For businesses that provide customers with quick food products, like Greggs
PLC, the role of supplier network administration is essential. The extremely poor grade of the
items have been sent to the outlets of Greggs PLC is partly to blame for this. Numerous crucial
data patterns are utilised in Greggs PLC's activities, allowing for effective management of the
supplier network functioning. In contrast to this approach, Greggs PLC's also guarantees network

creation in the area of transactions managing platforms. The use of technological structures for
managerial activities ensures positively that the leadership of tasks at Greggs PLC's necessitates
a high volume of data. The platforms' recorded activities aid in the establishment of stock
quantities via franchising and the placement of their purchases in accordance with the leading
times required by the distribution center. Management of the distribution network is
consequently favorably secured by the application of numerous, crucial frameworks in managing
company operations. Generally, the company has confidence that the creation and application of
the ICS will enable it to successfully meet its operational requirements and, as a result, achieve a
better level of efficiency in respect of its efficient administration of operations.
Greggs PLC's Major Stakeholders:
The greatest network of stakeholders, the workers, are given priority by Greggs PLC. The
objectives of such parties includes professional advancement and just recompense. For instance,
the company runs the College of Manchester as a teaching facility for its staff. A company
transportation strategy is currently in place at Greggs PLC to encourage the development of
management. However, despite the fact that businesses continue to seek more payment, the
group consistently provides low rates which are almost at the legally required minimal salaries.
Consequently, Greggs PLC's company socially obligation initiatives just partially meet the
requirements of its workforce (Arredondo, 2019).
Customers are viewed as the second-largest stakeholder by Greggs PLC. Many parties
have cost-effectiveness and food hygiene as top priorities. Greggs PLC's company accountability
programmes reduce costs for customers by standardising processes and optimising purchasing.
Yet, the business is frequently criticised for the effects of its meals on healthcare. As the primary
stakeholders in this matter, Greggs PLC's company management initiatives just partly meet the
expectations of its clients.
Greggs PLC allays shareholder worries with steady corporate activities. The business is
currently growing at a moderate but consistent pace. By targeting such preferences, new items
can be introduced. Consequently, Greggs PLC's social accountability initiatives successfully
serve investor objectives as a significant player.

Discuss the principles of effective procurement and sourcing processes for a food service
operation
Holders of tickets are advised to get in touch with Greggs PLC prior going to the eatery to
make sure everything would go as planned. Morning and lunch periods are minimal because of
Greggs PLC's programs' careful distribution schedule. Greggs PLC attracted customers by
demonstrating that it understood and was conscious of its distribution network, particularly in
Germany. After inquiries over the firm's ecological policy surfaced, Greggs PLC published the
"Our Food/your Inquiries" segment on the supplier and food chains. Several commercials
followed the line of Greggs PLC goods, such as its baked goods. Furthermore, Greggs PLC's
transparency demonstrated that company was aware of the origins of her components and the
nature of her products (Barone and Pellerito, 2020).
Greggs PLC launched its worldwide sustainably-driven network in 2014 with the goal of
locating suppliers of more environmentally friendly products. By 2020, Greggs PLC wants to
achieve new goals like buying healthy bread goods and using only 100% recyclable material for
packaging. Even if the company is old, it demonstrates a desire to change in order to meet the
needs of clients in the twenty-first decade and emerging technology.
Initially, it was up to each Greggs PLC franchisee operators to determine need and buy the
goods needed to meet it. The proprietors had to invest a significant amount of cash and effort
using this technique. Greggs PLC established the Eatery Supplier Planning Division in 2004 to
assist restaurant operators in doing their best to manage procurement centred on both regional
and international concerns, including vacations and offers. This was a crucial component of
Greggs PLC's distribution network expansion.
Assess the application of different analytical tools to support effective management strategies
Taking a strategy decision requires adhering to established decision-making procedures in
a standardized organisation. The business effectiveness is based substantially on the accuracy of
which the asserted institution proceeds, relying on the efficient implementation of the assessment
techniques.
Greggs PLC seems to use some conceptual techniques to promote a more correct result.
Several of these tools provide the company with analyses such as SWOT, PEST, Porter's strategy
power paradigm, supplier network analytics, and so forth.

A company uses SWOT assessment to evaluate its interior capacity, advantages, and
limits. It acknowledges both the opportunities and the threats present in the exterior industry.
Companies like Greggs PLC could not take the proper action to stay current in the global
marketplace until the company analyzes those interior and exterior factors. Depending on the
analysis, the business assesses its inner capabilities, the fragility with which it could compromise
its ability to conduct effective business, the potential for rivalry, and the potential exterior
hazards to the industry.
The VRIO paradigm is a typical tool for assessing intrinsic resources and organisational
capacity. Significance, rarity, imperfectly imitable, and structure are all reflected in VRIO. Being
one of the top companies in the United Kingdom, Greggs PLC employs skilled workers to
produce high-quality goods and has a strong promotional strategy. It could easily control and
lower costs because to its global supplier network and capacity to handle all threats. As a result,
the company is able to significantly contribute to the growth of its advertising and production
capabilities. Greggs PLC may likewise aid in faster and better development which could be
fought using contemporary technology and rivalry which could be replicated (de Arruda Santos
and Alves, 2021).
Another type of quantitative technique to aid in strategic decision-making is the PEST
assessment, which Greggs PLC could offer to analyse it for the much-needed. This entails
looking at the company undertaking's larger macro environment circumstances. An analysis of
the macro environmental comprises knowledge of the outside forces which affect an
organization's actions. The corporation is powerless to affect such factors. Governmental,
financial, societal, technological, ecological, and regulatory circumstances are examples of the
exterior circumstances. Greggs PLC faces a threat from such outside forces that extend from its
borders to those of other countries.
Evaluate different management practices that support successful business operations in
foodservice organisations
Depending on regional marketplace situation, legal constraints, and distribution network
considerations, Greggs PLC employs company scheduled norms. For example, the company
strategies includes regular and periodic planning to address changes in the regional industry's
need. In this area of decision-making, Greggs PLC is likewise nimble and adjusts to regional
company realities. Management or franchises may choose services partners at Greggs PLC. Yet,

Greggs PLC has authorized/certified repairing vendors for its culinary and manufacturing plants.
Therefore, the company interacts with this strategy judgement field of company management via
national and international regulations.
The goal of Greggs PLC is to lower inventory levels whilst promoting restaurant activities
in this area of tactical decision-making. The company doesn't really explicitly promote the
products and materials used in its eateries. Rather, national and provincial distributors and
producers control their suppliers while working closely with the management of Greggs PLC
restaurants. The company's extensive worldwide supplier network supports all of its locations.
Greggs PLC uses a distribution network diversity strategy for this operations management
judgement domain. This strategy entails getting in more suppliers from different places to lower
the supplier network threats for Greggs PLC (DİNÇOĞLU and RUGJİ, 2021).
The people growth strategy of Greggs PLC includes training in operational areas on the
production lines or in kitchen of restaurants. In order to support Greggs PLC's company
environment in this decision-making sector of organizational administration, both individual and
group training are emphasised. In this domain of strategy operational administration decision-
making, Greggs PLC seeks to keep sites for maximum marketing penetration. Restaurants,
booths, the web, and the company mobile application are all part of Greggs PLC's marketing
mix. Through such sites, Greggs PLC offers customers both traditional and digital services.
Greggs PLC employs pragmatism in this area of operating management judgement. The strategy
is to optimize space utilization in eateries and shops rather than relying on convenience and
space.
Cost-effectiveness is a key component of Greggs PLC's processes and capabilities
design that complements the organization's strategy. In this area of operational decision-making,
maintaining operational efficiency and having enough capacity to meet customer need is of
utmost importance. The manufacturing lines procedure at Greggs PLC improved efficiency and
energy use. The company tries to maximise manufacturing effectiveness within constraints like
expenses and pricing restraints. Greggs PLC uses an assembling lines approach to maintain item
excellence over time. Sustainability aligns with client views of Greggs PLC as well as its image
in this key operations administration decision-making area.

Discuss ethical practices in a specific foodservice organisation and the impact of these practices
on overall business success
The Efficiency Saving Affiliate of the Year presented the Environmental Security
Authority (EPA) Prize to Greggs PLC. Greggs PLC received acclaim for its extensive efforts to
reduce carbon gas emissions. The company is worried about climate change and is ecologically
conscientious. As a result, the company was able to save oil whilst reducing environmental
issues. Greggs PLC considers its obligation to the ecology and society carefully. The firm has
created its own business effort to improve the environment. The company kept its attention on
developing its dedication to the ecology (Falk and Mathew, 2017). The Food Service Giant had
prioritised three key environmental CSR initiatives of Greggs PLC in the previous and present:
high-quality energy, effective packing, trash management, and environmentally friendly
restaurant design. Greggs PLC would take greater action to implement energy-efficient methods,
including the usage of organic gasoline, in fast food outlets. Greggs PLC is likewise looking for
ways to increase fuel effectiveness. The massive fast-food chain likewise wants to lessen the
impact of its operations on the ecosystem.
In all of its franchisees and fast-food locations around the globe, Greggs PLC adheres to
the idea of providing primacy to its employees among all other considerations. In terms of
respecting existence and the safeguarding of personal dignity, the company has indeed been
prepared to go above and beyond in its relationship with its employees, clients, and business
partners. Greggs PLC has succeeded through respecting person's existence and dignity, an area
which has let down several other companies. In Greggs PLC, the needs of the employees come
first. Greggs PLC created a strategy which enables staff to operate together for the business in a
relatively independent manner. Empathy, desire to progress, and the development of ability are
the 3 parts of worker core qualities that Greggs PLC has identified. Greggs PLC has created an
environment that appreciates and supports each worker across the globe. Additionally, Greggs
PLC is dedicated to obtaining great employees through effective learning initiatives. Following
that, Greggs PLC chooses deserving recent students to recruit as postgraduate trainers and
ensures that potential workers are provided the necessary quality. The CSR has improved the
consumer service for Greggs PLC by requiring personnel to be valued and appreciated.

Assess management practices within a specific foodservice operation, using a range of
performance review techniques
One of the 8 requirements of ISO 9001:2015 Quality Assurance is systems approach. The
approach concept investigates an organization's sources and practises (basic resources) which are
produced by its outputs. The approach is centred on strengthening a firm's production reliability
through ongoing procedure improvement. Organizations boost their efficiency when executives
keep an eye on and manage their processes, as well as the sources and outcomes which tie these
processes altogether. Greggs PLC has continuously improved all of its procedures throughout the
decades and established new actions to strengthen their functions. The business is committed to
environmentalism (Hayes and Poland, 2018).
The largest fast-food company in the United Kingdom, Greggs PLC, has very stringent
standards for the food it produce. The company aims to offer customers with choices and high-
quality foodstuff which conforms with legal criteria for food safety. According to The Business,
"Customers appreciate our food and we ensure that what we serve every day is good value and
variety, as well as properly produced." Such as its role as the director of the International Food
Security Project in 2008, the group has been working with major food manufacturers, specialists,
and governmental organisations to improve worldwide food security principles and
requirements. The Greggs PLC standards for food safety are scientific and risk-based. They have
been used to enhance the taste of our food and the individuals who consume it around the globe.
As a result, the group runs initiatives to teach and engage employees about appropriate food
security procedures; the level of collaboration between employees, suppliers, and restauranteurs
about food security is very important and the firm is aware of all this.
The company has made numerous efforts to uphold that the foundation of its strategy is
nutritious meals. To increase the taste and flavourings, they accomplish this by acquiring raw
food. For better accuracy in their renowned hamburgers, they employ only freshly grind bread
items from environmentally friendly vendors. Just if additional hamburger orders are placed are
hamburgers prepared. In addition, the corporation adds the phrase "from farm to fork" while
describing its components. In order to improve the consistency and flavour of its goods, the
corporation frequently invests a lot of money in training staff in food manufacturing.
To appeal to a variety of clientele, Greggs PLC has expanded their offer over the decades
by including different selections. With the use of hamburgers and cheeseburgers, the company

has expanded its buffet to encompass sweets, coffee, vegetables, and bagel sandwiches.
Additionally, their cuisines are regionally and geographically specific (Heinonen and Strandvik,
2020). For a successful company, Greggs PLC does have a number of administrative divisions
that examine and control the uniformity of foodstuff. Manufacturing and performance
monitoring procedures must be appropriately managed by the Managing Council. The standard
management group is in charge of technical support and supervision, as detailed. Monitoring
tasks and operations connected to developing and enforcing excellence policies are included in
standard administration.
Quality control as the company, its goods, or operations make a trust-worthy claim.
Excellence strategy, top notch standards, purity certification, and qualitative production are the 4
major tenets of quality administration. The effectiveness of quality control is influenced by both
the value of goods and activities and the many methods by which they are delivered. To
accomplish quality management is the goal. The primary requirements are fulfilled by the quality
control group of Greggs PLC. Feedback for adjustments in the marketplace comes from users,
who are equally heard. They collaborate with the research world to offer the most cutting-edge
meals for people. Youngsters with specific medical issues have been identified and prepped for a
healthy meal. Greggs PLC's dependability administration has a competitive global market
because it is demanding. The examination is conducted throughout the full franchisee of Greggs
PLC and is required by company regulation. Greggs PLC has used the HACCP method to ensure
that its consumers receive tasty and healthy meals (Hitchner, Schelhas and Brosius, 2016).
Greggs PLC has altered its packing throughout time in an effort to promote more
environmentally friendly options. The packing is particularly crucial since it protects customers'
meals hot, clean, and nutritious. By 2025, they intend to get 100% of their packing from certified
vendors who use reused and natural materials. This necessitates setting a provisional goal of
using main fiber-based visitor packing made of 100% recyclable material or from authorised
vendors by 2020, with no degradation. By 2025, "they are actively engaged in" implementing
visitor package recycle at all Greggs PLC locations. The company in Caribbean switched from
using plastics to cotton sacks and polystyrene to cardboard mugs. They are aware of how recycle
technology varies throughout towns and nations. They intend to participate in the solutions and
help bring about a significant shift. The company has likewise chosen less packing for certain of

its products in an effort to minimize wastage. They have started efforts in a number of locations
all across the globe to go greener through utilizing primarily cardboard packing.
Recommend and produce management alternatives to improve performances, including an
implementation plan
Greggs PLC must focus on the strategy of service differentiation if it is to establish the
restaurant as a better quality establishment in the opinion of its targeted customers. According to
the concept of service differentiation, Greggs PLC provides better options at every stage of the
user's interactions, from placing to delivery. The presence of qualified employees is crucial for
providing high-quality client service. Greggs PLC needs to keep spending money on staff
education and growth if it wants to maintain outstanding services standards. The organization's
long-term success is ensured by well-designed educational programmes (Ji and Ko, 2022).
Greggs PLC offers a holistic promotional mix for the marketing of businesses that balances both
traditional and new online avenues. The quality of the food could potentially be improved by
using fresher ingredients. The company wants to indulge in meal uniformity and adaption efforts
to connect with and attract customers from various regional regions.
This company has to develop a global plan that focuses on populous cities, particularly in
Asia. There aren't many Greggs PLC outlets in this potential marketplace.
This is an opportunity for Greggs PLC to increase customer attractiveness. This doesn't
imply that this company could work in different food-related businesses. Processed food and
carbonated beverages are a huge win for Greggs PLC. Yet, if the company proceeded to operate
in those other industries, this could increase its liabilities risk because of its numerous strong
competitors. Consequently, this prospect must cause Greggs PLC greater concern than the
development of an untested alternative foodstuff industry. Aside from that, the group would
utilize its supplies of meals and beverage and staff assistance in Greggs PLC fast-food
establishments for the hotel (Kabir, 2016).
Yet, given the increased rivalry and the introduction of innovative items, it doesn't appear
that the business regularly decentralises its item line. Greggs PLC must increase its research and
innovation spending in order to create innovative products and offerings and improve operating
efficiency. Furthermore, Greggs PLC must prioritise the enjoyment of younger people with other
activities in its establishment too. There isn't always a Greggs PLC recreational field, though
(Kim, 2020). If somebody dines at a restaurant owned by Greggs PLC, they can celebrate

complimentary and let their offspring mingle with other youngsters. The clients appreciate this
services. Customers will be happier if it becomes famous among all of the firm's restaurants and
they stay to frequent this location. In contrast, there are numerous intriguing new items, and
brand security needs to be given considerably more thought. One company which has used this
tactic well is Jolly Bee. Greggs PLC would gain from Jolly Bee's creation of this services by
improving his commercial situation. Additionally, even though the menu for the company has
currently been reasonably priced in comparison to its competitors, it is insufficient since clients
depend on the menu in addition to the pricing. Although they introduced a new menu with a
bologna hamburger and lettuce in various places, especially in Britain, and they received
widespread acceptance, there is no one like this though. The aim of Greggs PLC extends beyond
bread goods and vegetables. For instance, Greggs PLC offers vegetables on its menu. But it's
only offered twice per fortnight. Because numerous consumers' food patterns have changed
significantly, Greggs PLC is likewise anticipated to undergo transformation. The restaurant's
menu needs to feature fresh vegan items. It is imperative that the cuisine be healthy. As a result,
customers would be able to maintain their economic dominance globally (Kim, Kim and Park,
2020).
Workers at Greggs PLC receive professional education. This promotes appropriate
employee education. Customers have a positive opinion of the workers at Greggs PLC as a result
of their behaviour and approach. Yet, consumers dislike having to wait in large lines and dealing
with understaffed stores. Only a small portion of the staff, however, frequently discourages
customers from returning to the restaurant the following occasion. The regions with a substantial
industry presence and a sizable customer base, like the United States of America, France, or the
United Kingdom, are where this issue occurs the most frequently. Greggs PLCs could figure up a
solution regarding this. The company needs to hire more employees and pay them greater money
in order to maintain employees working for a prolonged period of duration. This amount of
period is sufficient to give clients abilities. Additionally, the workforce should be increased on
weekends and during lunchtime. Additional employees help share the workload and remove bad
mindsets (Laricheva and Petrov, 2020).
CONCLUSION
Today, there is fierce competition because every player in the production company wants to
succeed. Without the capacity to uphold core concepts in manufacturing, operations, and service,

revenue is unclear. The exact methods, regulation, codes of conduct, corporate competence,
culture awareness, etc. that the company follows serve as guidelines for the food it serves. Each
business provides an alternative in terms of value, price, timeliness, comfort, etc. It is true that
each of essential goods and activities are proven in the supply for a profitable business. With this
development, Greggs PLC is attempting to maintain consumer allegiance whilst expanding its
worldwide marketplace presence. The company is doing exceptionally effectively in Africa,
Asia, and the Gulf Region, where it is maintaining its operations that would likely to generate
revenue for several decades to come. Greggs PLC may once more conquer the market and hold
onto the top rank in the fast-food industry if company could get beyond all of his challenges,
taking use of advantages, and employ the greatest strategies.

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