Food Service Management: Strategic Business Development Report

This report analyzes the current management practices and operational performance of a food service entity, focusing on areas for improvement. The assessment includes techniques such as food and service quality monitoring, performance comparisons against standard specifications, and the use of mystery guests to evaluate service quality. The report recommends strategies for improvement, including recruitment and talent management, change management, and addressing redundancies. Furthermore, the report suggests an implementation plan incorporating benchmarking, assigning accountability, and breaking down targets to achieve business goals. References to academic literature support the analysis, providing a comprehensive overview of strategic management in the food service industry, as well as an action plan.

FOOD SERVICE
MANAGEMENT

Assessment of current management practices and operational
performance.
 In order to improve the business functions, the entity needs to consider over current
management practices and operational performance. Therefore, these are defined in
following manner as are-
 Food and service quality monitoring- It is one of the effective performance technique
that will be used by the Harbour & Jones to undertake the monitoring of the quality issues.
By monitoring the activities of the enterprise, the entity can able to conduct better
operations.

CONT..
 Performance compared with standard specification- The issues can be sort out with use
this techniques of the performance management system. In order to run, effective
performance, the standard tool will be used as KPI as this will helps to undertake actual
performance that will help to carry out business performances on he right track.
 Mystery guest- They are the guest who are employed by the rating agencies of hotel in
terms to evaluate the quality of hotel. It is crucial to well managed seats with help of
premium quality and effective level of comfort. In order to get the five star rating, the
entity must appoint professional staff.

Recommendation to improve and resolve issue and improve
productivity and performance.
 There are number of the strategies that is suitable for the Harbour & Jones restaurant and these are defined as
follows-
 Recruitment and talent management- with help of staffing the right people to the work the entity can able to
manage effective performance at the workplace. It is very crucial for the firm to undertake and bring the overall
development of employees by providing better and effective training facilities. It is one of the effective
alternative that will assist to retain the existing employees and provide innovative ideas in order to sort out the
complexities.

CONT..
 Change management- It is very crucial to implement the strategies that will help to undertake
organisational performance in better and effective manner. Thus , changes in the enterprise leads to
enhance the brand image.
 Redundancies- It can be defined as the wasteful activities and this is more time consuming. This is
one of the effective technique as this firm out the things that is hampering the working of the
enterprise in negative aspect. By help of it, organisation can able to improve the working
performance by removing the bottle neck that was hampering the overall things within entity.

Implement plan that inclusive of breakdown how solution can
put into practice.
To put the solution into practice the respective plan need to be undertaken into consideration
as are-
 Benchmarking:- Harbour & Jones must use method as benchmarking to have effective
performance with respect to offerings. It is very effective for business enterprise to identify
the internal opportunities for undertaking improvement and gaining competitive
advantages.

CONT..
 Assign Accountability:- This is crucial for enterprise to align with working employees
with respect to professional and personal goals. It also helps the business to know the
problem that business is facing to give better solutions.
 Break down your targets:- This is helpful for the enterprise to break down the targets so
that the respective business goals will be achieved on time. Therefore, the respective gaps
in the business process will be identified easily.

REFERENCES
 McFarland, P. and Smith, S., 2019. Efficacy of Food Safety Training in Commercial Food
Service. Journal of food science. 84(6). pp.1239-1246.
 Goggins, G., 2018. Developing a sustainable food strategy for large organizations: The
importance of context in shaping procurement and consumption practices. Business
Strategy and the Environment. 27(7). pp.838-848.
 Young, I., Thaivalappil, A. and Waddell, L., 2018. Explaining the food safety behaviours of
food handlers using theories of behaviour change: a systematic review. International
journal of environmental health research. 28(3). pp.323-340.

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