Performance Management and Improvement Strategies: Food Service Report

This report provides an assessment of management practices and performance management techniques within the food service industry, specifically focusing on the WRIGHT BROTHERS RESTAURANT. It examines various management practices, including recruitment, information sharing, team building, waste management, and marketing. The report also explores performance management techniques such as setting SMART objectives, staff training, and 360-degree feedback. Furthermore, it offers recommendations and alternative management strategies for performance improvement, including creating a clear vision, utilizing the right tools and equipment, and implementing reward management systems. A problem-solving plan is also presented, outlining steps to identify and address issues affecting restaurant performance. The report concludes with a list of relevant references supporting the analysis and recommendations.

Food Service Management

Contents
LO4..................................................................................................................................................3
P6- Assess management practices within the service industry and performance management
technique......................................................................................................................................3
P7- recommendation and produce management alternatives for performance improvement,
including plan..............................................................................................................................4
REFERENCES................................................................................................................................7

LO4
P6- Assess management practices within the service industry and performance
management technique.
The management practices are working methods and the innovation that are used by
managers of WRIGHT BROTHERS RESTAURANT restaurant to improve their efficiency and
effectiveness of work system. Management practices are necessary are helpful, to create
effective working environment and manage all the work within the WRIGHT BROTHERS
RESTAURANT (Cappelli and Tavis., 2016). There are many practices which are run by the
companies manager to achieve Colas and objectives of the restaurant. Here are some examples
of the common management practices run by restaurant
Selecting Hiring
In a food & beverage industry, its to hart for the restaurant to get skilful employees. It is
important for the Managers of WRIGHT BROTHERS RESTAURANT to recruit employees by
taking their interviews and practice test. Recruitment is also management practice by the
manager in which they look to select employees with knowledge and skills.
Shrining information
Sharing information to the employees another management practice. Managers provide
all the information related to the employees task and it is an necessary foe them to provide clear
and accurate information to the employees (DeNisi and Murphy., 2017). This will helps
employees to do their task on the time, and they can help WRIGHT BROTHERS
RESTAURANT to achieve goals and objectives.
Building strong teams
Managers of the restaurant hire a best possible employees and form a group between and
them. They also ensure to have variates in the group in the context of skills, so they can learn
new things with each other and helps each other in the task completion.
Watch the waste
It can also be the good management practice if manager of WRIGHT BROTHERS
RESTAURANT restaurant take the advantages waste. They can recycle the food in the
exchange of money. Waste food can be used for the animal feeding and it can be smart move of
managers of restaurant
Always marketing

Another management practices that can be used by the WRIGHT BROTHERS
RESTAURANT manager is marketing (aidgah, Maki, Kurczewski and Abdekhodaee., 2016).
They should always look for the potential recruitment of the food in nearby the area , they can
understand the needs of customers by studying their behaviour. This can create opportunity for
restaurant
Performance management practices
Performance management practices are used to manage the activities of the employees
and improve the performance of whole organization,. Here are some techniques of the
performance management that can be used by WRIGHT BROTHERS RESTAURANT
Set smart objectives - Setting SMART objectives should be a collaborative process that provides
clarity on the individual’s goals and how they can be achieved. Setting up goals provide the
mission for the employees, and they can understand what they need to achieve and how they will
achieve.
Training and empowering Staff - It is necessary for the manager of WRIGHT BROTHERS
RESTAURANT to provide training to their staff members. To provide the best possible
services to the guest, it is necessary for the employees to have knowledge and training about the
customers' satisfaction. Manager provide training in which they teach staff members that how
they should behave when guest enter the Hotel and what will be their role (Hartinah and et.al.,
2020). Training make them more effectiveness and fast in their services that help top satisfy the
needs of guest.
360 degree feedback- is a valuable development tool which allows the individual to understand
how their manager, peers, reports and other colleagues see their performance and behaviour at
work. It provides a fresh, revealing perspective which allows talented individuals to understand
how they’re performing and plan personal development.
P7- recommendation and produce management alternatives for performance improvement,
including plan
WRIGHT BROTHERS RESTAURANT is facing many problems related to the
companies performance in the market and their production decreases now days because of
conflicts and demotivation in employee. It is necessary for the companies managers to solve the
issues and problems to enhance productivity and solve the issues within their restaurant. Some
alternative management strategies such as having clear vision, right tools and equipment and

reward management can be used by the restaurant for improvement. They can replace their
existing strategies with the new and take competitive advantages.
Create vision
It can be the best way to i8mrpoev the performance of the WRIGHT BROTHERS
RESTAURANT. Managers should create vision for their restaurant for the long term goals.
Vision enable the employees to know that where they need to take their restaurant and what
restaurant want to achieve.
Have a right tools and equipment
having a right tools and techniques within the workplace of WRIGHT BROTHERS
RESTAURANT can help to improve the performance of the restaurant and enhance the
productivity as well. Managers of restaurant should identify the new trends within the market,
so they can take competitive advantages in food & beverage industry.
Reward management
managers can improve the performance and enhance the productivity by motivating their
employees through the reward management. Rewards make the employees happy, and they can
also use reward for personal issue and satisfy their needs.
Problem solving plan
problem solving strategies are used to identify the cause of the problems and provide
proper solution to overcome from those issues (Kallio, Kallio, Tienari and Hyvönen., 2016).
WRIGHT BROTHERS RESTAURANT can also use those techniques to solve the problems.
Here are some steps which can helps to solve the problems-
Identify the problem
It is a first step in which managers of restaurant have to identify the problem. They
have to find out what problems are affecting the performance of the restaurant.
Identify the root causes
In this steps manager have find out reason behind the conflicts between employees and
demotivation in employees, so they can solve the problems from the root.
Brainstorm the solution
In step manger form the group to understand the problem and communicate with the
employees about it so they can find out main cause of problems. Here they also ask the solution
and suggestion from the group member.

Select the appropriate solution
In this steps manager of WRIGHT BROTHERS RESTAURANT have to select the
appropriate solution which was collected by them in previous step. They select the best steps
which can be adopted to solve.
Implement
Here they implement and check the impact of strategy.

REFERENCES
Books and journal
Cappelli, P. and Tavis, A., 2016. The performance management revolution. Harvard Business
Review.94(10). pp.58-67.
DeNisi, A. S. and Murphy, K. R., 2017. Performance appraisal and performance management:
100 years of progress?. Journal of Applied Psychology.102(3). p.421.
Eaidgah, Y., Maki, A. A., Kurczewski, K. and Abdekhodaee, A., 2016. Visual management,
performance management and continuous improvement. International Journal of Lean Six
Sigma.
Hartinah, S. and et.al., 2020. Teacher’s performance management: The role of principal’s
leadership, work environment and motivation in Tegal City, Indonesia. Management
Science Letters.10(1). pp.235-246.
Kallio, K. M., Kallio, T.J., Tienari, J. and Hyvönen, T., 2016. Ethos at stake: Performance
management and academic work in universities. Human Relations. 69(3). pp.685-709.