Food Service Management: Analysis, Recommendations and Solutions

This report delves into the intricacies of food service management, exploring performance review techniques and strategies for enhancing operational efficiency. It examines the application of various methods, such as customer satisfaction feedback and benchmarking, to evaluate and improve s...Read More

Food ServiceFood Service
ManagementManagement
(LO4)(LO4)

Content
 Introduction
 Management practices using a range of performance review
techniques
 Recommendations and management alternatives
 Management solutions to deal with shortcomings
 Recommendations to resolve organisational challenges
 Conclusion
 References

Introduction
Food service or catering is the fastest growing and developing
industry with the concern of people increasing related to food
quality, safety, environment in which it is served etc. Food
service management is important so that the operations and
functions of restaurants and other establishments that prepare
food and beverages can be well managed.

Management practices using a range of
performance review techniques
Performance review techniques helps in evaluating the performance of
the organisation in the environment and also aids in measuring the
employee performance so that they can be directed in an efficient
manner so that the goals of the organisation can be achieved in time
and stipulated budget. Proper guidance and motivation can help the
employees in enhancing their efficiency to work so that they are
able to achieve the targets on time.

Performance review techniques that are used
by Hard Rock Cafe
Customer satisfaction feedback : It is the best technique that can be
used by the organisations in order to know about their business
performance by analysing the extent to which they are able to
satisfy the customers. The managers of Hard Rock Cafe are
applying this technique so that the quality of the food and services
can be improved.

Recommendations and management
alternatives to improve performance
Benchmarking : It is the process of
measuring the performance of
organisation with the best performing
organisation in the same industry so
that the internal opportunities for
improvement can be identified.

Implementation plan
7Cs of successful implementation ;
Clarity : The implementation plan should be clear and understandable
to the employees so that all the team members can effectively
perform their roles and responsibilities to achieve the desired
results.
Communication : Effective communication is important so that the
efficiency and morale of the employees can be increased which will
help in achieving desired goals and objectives.

Management solutions to deal with
shortcomings within food service operations
Hard Rock Cafe uses various management tools and techniques so that
the problems related to its performance in the food industry can be
improved by following appropriate guidelines so that its
sustainability in the competitive market can be maintained.
Customers feedback, key performance indicators etc. are used to
evaluate their performance in the market so that corrective measures
can be taken.

Recommendations to resolve organisational
challenges
In food service industry various challenges are regularly faced related
to food quality and safety and also the services provided by the
restaurants. These challenges can be resolved by SMART planning
and applying 7C's of implementation to bring changes in the
organisation so that the quality of food and service can be improved
and customer satisfaction can be achieved.

Conclusion
It has been concluded from the above discussion that various challenges
are regularly faced related to food quality and safety and also the
services provided by the restaurants. These challenges can be
resolved by SMART planning and applying 7C's of implementation
to bring changes in the organisation so that the quality of food and
service can be improved and customer satisfaction can be achieved.

References
Sargunanathan, S., Elango, A. and Mohideen, S.T., 2016. Performance
enhancement of solar photovoltaic cells using effective cooling methods:
A review. Renewable and Sustainable Energy Reviews .64. pp.382-393.
Savino, M.M., Manzini, R. and Mazza, A., 2015. Environmental and
economic assessment of fresh fruit supply chain through value chain
analysis. A case study in chestnuts industry. Production Planning &
Control .26(1). pp.1-18.
Wang, H. and et. al., 2016. Corporate social responsibility: An overview and
new research directions: Thematic issue on corporate social
responsibility.

Thank You