Food Service Management: Performance Review and Enhancement Strategies

This report assesses the management practices of a leading London restaurant, Ledbury, focusing on performance review methods and management tools. It identifies organizational challenges and proposes solutions using techniques like benchmarking, KPIs, and customer feedback. The report introduces the Problem Solving Road Map as an alternative management method, detailing its five phases: identifying problems, identifying root causes, brainstorming solutions, selecting appropriate solutions, and implementing and checking impacts. It emphasizes the importance of communication, clarity, and change management in the implementation plan, highlighting the 7C's framework. The balanced scorecard is suggested as a monitoring and measurement tool to ensure effective execution of the plans and improve overall performance.

Food Service
Management

Table of Contents
INTRODUCTION .............................................................................................................................3
Appraisal of the current management practices in a particular food service operation by utilize a
scope of the performance review methods and also Devise a suitable management solutions for
addressing the shortcomings in a particular food service operation by using range of the
performance review techniques and management tools..........................................................3
Critically justify the suggestion in order to resolve the business's challenges that are applying
the measurement tools for monitoring the implementation plan for an reinforced performances
within food service organisation...............................................................................................5
CONCLUSION .................................................................................................................................6
REFERENCES...................................................................................................................................7

INTRODUCTION
The food service is that field in the hospitality industry which make it a part of the service
sector raising need for an effective management in order to serve best service to their guest that
offer best experiences to the visitors. This study is concerned with a leading restaurant that is
situated in London (Slack, 2018).The chosen organization in this report is Ledbury that is
founded during 2005. this report will be based on the management aspect I the relation to smooth
and effective functioning of respective company. Organizational challenges are identified and the
betterment plan are also provided accordingly in order to make the changes and get over from all
challenges in a productive manner.
Appraisal of the current management practices in a particular food service operation by utilize a
scope of the performance review methods and also Devise a suitable management solutions
for addressing the shortcomings in a particular food service operation by using range of the
performance review techniques and management tools.
The Performance review is considered a part of the organisational learning, management
and development where leader and manager of a company use various approach and tools in order
to keep a check over their expected and actual performance. Ledbury also uses different
alternatives and ways relevant to the quality analysis and useful for the assessment with quality of
the employee's productivity. Management of the respective firm need to integrate their strategies
to make potential review of their service quality. This company uses some tool which are
mentioned below:
 Benchmarking- By using this toll of performance review, restaurant can look over the
competencies and other strong aspects of their rivals restaurant. There they will become
able to look over their feasibility in order to incorporate them in operation, if possible, the
competency resulting in to a better permanence (Oscarsson and Danielsson, 2018)
 KPI's- It is a primary tool through which an organisation can device number of the plan of
action in favour of the consumer satisfaction that will lead the company in the direction of
their strategic goals and objectives. Ledbury can use this tool and inform its workers with
their expectation from them and encourage them to achieve the prescribed standards.

 Customer's feedbacks- It is most common tool that is used by organisation. Feedback can
be gathered in written and orally from that offer a high insight of experience of the
customers and management work to make improvements in them and offer a satisfactory
outcome to the people.
Recommend alternative for improving performance and include implementation of plan
In all the business organisation that belonging to different sector or field, there are various
circumstance that get affected by number for the elements either positive or negative. At
workplace, variation raise challenge and difficulties for the management in conducting
organisational activities. In context of Ledbury, there are some challenges which are affected by
the company and for which its management should take changes to improve performance. The
Problem Solving Road Map is effective alternative management method which is very useful for
the development and apply improvements. In this, a Road Map contain five phase which are
mentioned below:
 Identify problems- In first stage of this process, problem is identified and leakage in
actual performance are searched out which lead to root cause of issues.
 Identify root cause- After identifying problems, management of the Ledbury will be
answerable to identify the gaps within expected and actual performance and also find out
that what gap is created in the organisation.
 Brainstorm the solution- In this phase, management looks over the difficulties and
brainstorm to search a best suitable solutions or alternate, this will end up by having many
solution in hands of the management for their specific problems or issues.
 Select appropriate solutions- In this stage, out of bundle of the resolution collected in
above steps, in this one and most appropriates need to be selected and them implemented
in end to resolve issues and implementing changes.
 implement and check impacts of solutions- When all steps are fulfilled, thane Ledbury's
management will supervise change and performance of the staff according to this (Luu C.
Von Meding J and Kanjanabootra S, 2018).
IMPLEMENTATION PLAN

Implementation of plan is a process in which ideas are putting into effect by undertaking
certain measurement and steps. It is very difficult for organisation to adopt changes. In context of
the Ledbury, there are 7C's which are used by that company to implement plan successfully.
 Communication- An effective communication play leading role during the change
management. In implementation of plan communication is very essential to convey details
and information.
 Clarity- There should be clarity and transparency in the implementation plan that reduce
misunderstanding among workers.
 Change management- In this Ledbury need to very attentive during implementing any
changes and make arrangement accordantly.
 Checklist- In this, management should check that there all aspected are covered or not
 criteria- Here, organisation provide particular guidelines and criteria on the basis of which
they work (Sadana And et.al,. 2018).
 Call on help- It is crucial for Ledbury to help employees and customers when they
execute any strategy or plans.
 Choose right provider- It is significant for the Ledbury to have a capable workforce for
their specific job and fit for the vacant post.
Critically justify the suggestion in order to resolve the business's challenges that are applying the
measurement tools for monitoring the implementation plan for an reinforced performances
within food service organisation.
Practice of monitoring and measurement is undertaken at the time of implementation
plans to seek and supervise an effective execution of the plans and all idea that are made for the
development and improvement ( Cole J and Martin A.J,2018). Hence, in relation to Ledbury, an
effective monitoring and measurement tool suggested is Balance Score Care. Its aim is to conduct
clear communication, prioritising projects, aligning day to day work and make monitoring
strategies according to this.

CONCLUSION
From the above report it is find out the change lead to an effective and critical
management procedure which is flexible and scope of the management is maintained accordingly.
companies in food sector need to make changes based on development and evolution that taking
place in organisational environmental because it allow business to attain their standard goals
reliably and efficiently within prescribed time period.

REFERENCES
Books and Journals
Slack, N. and Brandon-Jones, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK.
Oscarsson, O. and Danielsson, E., 2018. Unrecognized crisis management—Normalizing
everyday work: The work practice of crisis management in a refugee situation. Journal of
Contingencies and Crisis Management. 26(2). pp.225-236.
Luu, C., Von Meding, J. and Kanjanabootra, S., 2018. Flood risk management activities in
Vietnam: A study of local practice in Quang Nam province. International journal of
disaster risk reduction. 28. pp.776-787.
Sadana, snd et.al,. 2018. Promoting high-value practice by reducing unnecessary transfusions with
a patient blood management program. JAMA internal medicine. 178(1). pp.116-122.
Cole, J. and Martin, A.J., 2018. Developing a winning sport team culture: organizational culture in
theory and practice. Sport in Society. 21(8). pp.1204-1222.