Food Service Management: Performance, Alternatives & Implementation

This report assesses management practices within a food service operation, specifically focusing on Hard Rock Cafe, using performance review techniques like self-evaluation, rating scales, and customer feedback. Key areas monitored include marketing, kitchen operations, and financial management. The report recommends management alternatives to improve performance, emphasizing issue identification, root cause analysis, and brainstorming. An implementation plan based on the 7 C's model (Clarity, Communication, Change Management, Criteria, Checklist, Call on help, Choice the provider) is provided. The conclusion highlights the importance of regular performance reviews and monitoring key areas for effective management.

Food service
management.

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Assess management practices within a specific food service operation, using a range of
performance review techniques ..................................................................................................1
Recommend and produce management alternatives to improve performances, including an
implementation plan....................................................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Food service management is an activity which helps the organisation in becoming
effective and efficient. It is important for the restaurant to reduced waste and to minimise the
cost of the food that they are providing to their customers and food services management of the
organisation will help the company in achieving the goals of minimizing the cost (Scherhaufer
and et. al., 2018). It will help the company in attracting large number of audience and will also
make sure that the company is having high profit margins.
MAIN BODY
Assess management practices within a specific food service operation, using a range of
performance review techniques
There are certain management practises that helps the organisation in serving food
effectively and efficiently. It is important for the organisation to make sure that they are working
according to the standards of the organisation and are working with utmost productivity and
creativity. In case of Hard Rock Cafe, the company make sure that they are continuously
reviewing the performance of their employees and will also make sure that they are continuously
providing constructive feedback to their employees in order to improve their performance.
Self evaluation: In this method the company provides an opportunity to their employees
to review their own performance on a set criteria. It is important for the employee to know where
they are good and where they need improvement (Rana, Tricase and De Cesare., 2021). It is
generally done during an office performance review so that further discussions can be made. It
helps the organisation to tell their employees effectively about their performance. The discussion
will make sure that there is no discrepancy in between the evaluation of employer and employee.
Ratings scale: In this method the employer provide grades to their employees according
to their performance. The grades are generally made in between one to ten and are based on how
effective the performance of the employee was during a particular period of time. The scaling
depends on the employer and the employee may sometimes does not agree with the evaluation of
the employer but then it is the duty of employer to make sure that they are providing effective
justification for their specific grading so that the employee can understand how and why they get
the grading.
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Customer feedback: It is important for the organisation to make sure that their
customers are satisfied with the services of the organisation (Malano and Van Hofwegen., 2018).
Service industries make sure that their customers are satisfied and are willing to avail the
services of the company again. In this way the company will be able to retain their customers. In
this type of performance review measure, the company takes feedback from the customer who
are availing the services of the company. It will help the company in improving the performance
of employee and the employee will also get to know the details of their performance and the
action that they should avoid while dealing with the customers.
Areas to monitor in The Hard Rock Cafe.
Marketing area: It is important for the organisation to make sure that they are
continuously evaluating the marketing areas of the company (Grooten and Almond., 2018). The
marketing campaigns of the company involves high cost and is able to reach to the potential
customers of the company. With the help of effective marketing campaign, the company will be
able to reach to a wider audience and will also be able to provide effective information to their
customers.
Kitchen area: It is one of the most important area which requires continuous monitoring
as the restaurants are all about good food and it is important for the organisation to provide
quality food to their customers. It is important for the organization to make sure that the kitchen
area is following proper safety standard and is also following proper hygiene standard so that the
company will be able to retain customers and can also have a good reputation. The company may
have to loose their business license if they are not following the safety standards provided by the
government.
Financial area: It refers to the financial state of the company. It is important for the
organisation to make sure that they are allocating the funds effectively and the funds of the
company is utilized properly(Shah and et. al., 2019). One of the most scares resource of the
company is funds and they are needed to be utilized properly so that they can fulfil all their funds
related tasks. It is important for the organisation to make sure that they are working according to
funds they have.
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Recommend and produce management alternatives to improve performances, including an
implementation plan
It is an essential factor for the organisation to make sure that they are working according
to the management style which is suitable for the working of the organisation. It is important for
the organisation to involve innovation in management activities of the company. It will help the
organisation in making their tasks more and more effective and will also help in improving their
performance. It is important for the organisation to make sure that they are working according to
the management plans in order to get expected results. Some of the recommendations in order to
improve the performance of employees are as follows:
Identify the issue: The first step in the appraisal of the management includes the
identification of the issue that the company is facing so that they can analyse the situation (Wang
Yang and Hou., 2019). In case of Hard Rock Cafe, It is important for the management to make
sure that they are working according to the issues as it will help the company in working in right
direction.
Identify the root cause: It is important to analyse the root cause of the problem so that
they can try to find effective solutions for the problems. In case of Hard Rock Cafe, it is
important for the organisation to make sure that they find the cause of the problem so that they
can avoid same mistakes or problems in the future.
Brainstorming the problem: It is important for the organisation to make sure that all the
aspects of the problem is clear to the company so that there is no scope of mistake as it involves
time and cost of the company. In case of Hard Rock Cafe, the organisation makes sure that they
are correctly analysing the problem and making plans accordingly.
Execute and check the plan: In this step, the company try to execute plan effectively and
efficiently in the management of the company so that they do not have to face problems or
interruptions related to change. In reference to The Hard Rock Cafe, it is important for the
company to a make sure that they are following proper procedures to implement the plan.
Implementation plan
Using the 7 C's of implementation model, new plan for Hard Rock Cafe is given below:
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Clarity: One of the most important thing that the company wants before implementing a
plan is clarity about the issue and its solution. if there is no clarity then it will lead to
misunderstanding in the organisation.
Communication: The other step is to communicate properly and effectively so that their
is no scope for misunderstanding and it will help the organisation in becoming more effective
they will be able to have open communication with their employees as well.
Change management: the next step is to make necessary changes in the plan (Lee and et.
al., 2019). It is important for the company to continuously make suitable changes in their plans
so that it can become effective for the situation.
Criteria: It is important for to check the criteria of the plan which are needed to be
fulfilled is that the company can get expected results.
Check list effective: The company at every stage of implementation must check the
effectiveness of the plan.
Call on help: The company must include professional help in order to complete their
tasks needed to implement the plan effectively.
Choice the provider: The company must choose the provider efficiently so that they can
provide timely services to their customers.
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CONCLUSION
From the above report, it is concluded that in order to have effective management in the
organisation it is important to review the performance of employees from time to time. It will
help the organisation in improving the performance of the employees and will also monitor the
areas which requires attention. A process through which the company can implement plan is also
provided in the report.
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REFERENCES
Books and Journals
Grooten, M. and Almond, R.E., 2018. Living planet report-2018: aiming higher. Living planet
report-2018: aiming higher.
Lee and et. al., 2019. Consumers’ prestige-seeking behavior in premium food markets:
Application of the theory of the leisure class. International Journal of Hospitality
Management, 77, pp.260-269.
Malano, H.M. and Van Hofwegen, P.J., 2018. Management of irrigation and drainage systems–a
service approach. CRC Press.
Rana, R.L., Tricase, C. and De Cesare, L., 2021. Blockchain technology for a sustainable agri-
food supply chain. British Food Journal.
Scherhaufer and et. al., 2018. Environmental impacts of food waste in Europe. Waste
management, 77, pp.98-113.
Shah and et. al., 2019. Integrated quality environmental management implementation in food
processing SMEs: A case study of a developing country. The TQM Journal.
Wang, Y., Yang, C. and Hou, H., 2019. Risk management in perishable food distribution
operations: A distribution route selection model and whale optimization algorithm.
Industrial Management & Data Systems.
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