Food Service Performance: Management Tools & Implementation Plan

This report assesses management practices within a food service operation, specifically Pret A Manager, using performance review techniques like 360-degree feedback and Management by Objectives. It recommends management alternatives such as improved communication, regular feedback, constant performance reviews, and effective leadership to enhance employee performance. An implementation plan is provided, outlining actions and timelines for each strategy. The report also addresses potential shortcomings and suggests management tools and performance review techniques to mitigate these. It justifies the recommendations by emphasizing the importance of measurement tools for monitoring the implementation plan and improving overall organizational performance. The conclusion highlights the significance of these strategies for managing worker performance and addressing future challenges.

Food Safety
Management
(Part 2)

Table of Contents
Introduction.................................................................................................................................................3
PART 2.......................................................................................................................................................3
Assess management practices within a specific food service operation, using a range of performance
review techniques....................................................................................................................................3
Recommend and produce management alternatives to improve performances, including an
implementation plan................................................................................................................................4
Device appropriate management solutions to address shortcomings within a specific food service
operation, using a range of management tools and performance review techniques................................6
Justify recommendations to resolve organisational challenges applying measurements tools for
monitoring an implementation plan for improved performance within a given food service organization
.................................................................................................................................................................7
Conclusion...................................................................................................................................................7
References...................................................................................................................................................8

Introduction
Food service term is related to the industry about making, transporting or selling prepared
food to different restaurants, hospitals and more. Basically, food service business organizations
are known for selling or providing necessary food for consumption (Song and et. al., 2018). In
the current context, the selected restaurant is Pret A manager which was founded in the year of
1986 in UK. It has ample of shops across UK and other countries worldwide. They offer
different food products such as Sandwich, Hot Breakfast, coffee and more. The respective
company is known for fresh food and organic coffee. The present project will include necessary
management alternatives and strategies to deal with future shortcoming effectively along with an
appropriate implementation plan to gain better results in future period of time.
PART 2
Assess management practices within a specific food service operation, using a range of
performance review techniques
Management practices refer to suitable working methods and innovations that are used by
managers in order to improve the effectiveness of work systems. In this regard, major
management practices are mentioned below:
Training and empowering staff: Staff members are considered as the most important
part of a company as they significantly contribute towards future growth and enlargement
(Shujahat and et. al., 2019). In order to ensure growth of the company, it is imperative to train
the workers so that they can profoundly contributed in improving performance of FMC
company. In this regard, Pret A manager needs to arrange various training sessions to improve
the knowledge and capabilities of workers.
Sharing information: Sharing necessary information is imperative to maintain proper
communication among staff members. In case of Pret A manager, there is requirement to share
necessary information with team members constantly so that better and effective decisions can
be taken.

Introducing new technology: New and advance technology plays an imperative role in
upgrading the company. In this context, Pret A manager is required to introduce new & updated
technologies and softwarws so that they can improve the business operations in order to get
effective outcomes significantly.
Performance Review techniques:
To facilitate improvements in management practices, adopting necessary performance
review techniques is also important. These techniques are useful in analyzing and reviewing the
performance of individuals regularly so that improvements can be done in future period of time
(Cho and Song, 2017). In case of Pret A manager, they are required to adopt necessary
techniques to manage the performance of workforce appropriately. In this context, necessary
performance review techniques are mentioned below:
360 degree feedback: It is the most common and highly used technique of performance
evaluation. This method includes feedbacks of each & every person who are likely to evaluate
work of employees including colleagues, supervisors, managers and more. Through this, it is
possible to evaluate the performance of workers in an appropriate manner so that suitable steps
can be taken for further improvements.
Management by Objectives: It is useful in terms of determining essential goals for
employees and suitable steps to attain such goals within pre-defined period of time. Here,
performance of employees is evaluated as per timeliness and completeness (Kuhn and Maleki,
2017). By following the respective method, it is possible to assess the performance of workforce
in order to facilitate further improvements efficiently.
Recommend and produce management alternatives to improve performances, including an
implementation plan
In the present era, management alternatives are considered highly important so that the
overall performance of workers can be improved. By following appropriate management
practices, it is easy to uplift skills, competencies and knowledge of workers so that they become
enable to perform their duties effectively to get better outcomes in future. In case of Pret A
manager, suitable management alternatives to enhance future performance of staff members are
mentioned below:

Communication: Communication is the major key of business success as it is useful in
terms of maintaining suitable exchange of information from one person to the other (Aryal,
Ghahramani and Becerik-Gerber, 2017). To improve performance of employees of the respective
FMC, there is requirement to maintain regular one-to-one communication so that managers and
employees both get to know the expectations of each-other.
Feedbacks: Here, providing feedbacks and suggestions is also imperative to enhance the
performance level of employees. In this regard, managers of Pret A Manager need to evaluate the
performance of workers constantly so that they can provide appropriate suggestions to staff
members to enhance their overall performance significantly.
Constant performance review: In terms of improving overall performance level of
workers, there is requirement to review the performance of employees constantly with an aim to
get the best possible results in future period of time.
Leadership: In context of Pret A manager, they are required to provide suitable
leadership to workers in terms of guiding, leading and motivating them to perform their jobs in
the best possible way. This will help them in improving the performance of staff members in
order to attain pre-defined organizational goals successfully.
Implementation plan:
Management
alternatives
Strategies Action Time Period
Communication In this regard,
necessary strategies of
maintain proper
communication and
interaction will be
followed by
managers.
Here, it is important
to transmit necessary
information to team
members to get
positive outcomes in
future.
3 Months
Feedbacks Here, feedback will be
taken by survey and
other such methods to
Managers are likely to
communicate with
employees to take
5 Months

make further
improvements.
their feedbacks
appropriately
Constant
performance review
In this regard ,
suitable strategies will
be followed such as
MBO, 360 degree
feedback and more
Here, managers are
likely to assess the
performance of
workers constantly by
using appropriate
tools & techniques.
9 months
Leadership In this context,
managers of
respective entity will
provide motivation,
guidance to workers
appropriately.
Here, manages are
likely to lead, guide
and review the
performance of
workers in an efficient
manner.
7 months
Device appropriate management solutions to address shortcomings within a specific food service
operation, using a range of management tools and performance review techniques
Main aim of every organization is to maintain better and effective performance
constantly. However, there might be shortcoming due to uncertainties and unpredictable events
(Cardador, Northcraft and Whicker, 2017). It is analyzed that the selected restaurant chain, Pret
A manager is also likely to face shortcoming in future. Here, it is possible to address such
complexities by having suitable management tools. In this regard, management tools play an
imperative role in analyzing and improving the performance of workers. In this regard, the
selected company can use ample of tools such as training and developing employees, sharing
information and more, Following such techniques are helpful in assessing and improving
performance of workers in an efficient manner. Along with this, the respective entity is also
likely to follow suitable performance review techniques such as 360 degree feedbacks,
management by objective and more. Implement suitable management tool and performance
review techniques are likely to help in addressing issues and complexities appropriately.

Justify recommendations to resolve organisational challenges applying measurements tools for
monitoring an implementation plan for improved performance within a given food service
organization
It is monitored that the organization is likely to face numerous challenges and
complexities that will affect its performance directly. By following the above-mentioned
recommendations, it is possible for selected FMC to deal with upcoming issues in an efficient
manner. In this regard, the entity is suggested to follow suitable management strategies in terms
of maintaining regular communication, gathering feedback, reviewing performance constantly,
providing leadership and more. Here, the selected company can implement suitable management
tools & techniques that will improve their overall performance significantly. By following
necessary management tools, it is easy to enhance the performance level of workers to get
positive results in future period of time. Therefore, implementing suitable measurement tool is
crucial to deal with complexities and shortcomings of organization in the best possible manner.
Conclusion
It is monitored that following suitable management tools, strategies and alternatives are
important to manage the appropriate performance level of workers. There is also discussion
regarding implementation plan so that the entity can deal with future shortcomings and issues in
the best possible manner.

References
Books and journals
Aryal, A., Ghahramani, A. and Becerik-Gerber, B., 2017. Monitoring fatigue in construction
workers using physiological measurements. Automation in Construction, 82, pp.154-
165.
Cardador, M.T., Northcraft, G.B. and Whicker, J., 2017. A theory of work gamification:
Something old, something new, something borrowed, something cool?. Human
Resource Management Review, 27(2), pp.353-365.
Cho, Y.J. and Song, H.J., 2017. Determinants of turnover intention of social workers: Effects of
emotional labor and organizational trust. Public Personnel Management, 46(1), pp.41-
65.
Kuhn, K.M. and Maleki, A., 2017. Micro-entrepreneurs, dependent contractors, and instaserfs:
Understanding online labor platform workforces. Academy of Management
Perspectives, 31(3), pp.183-200.
Shujahat and et. al., 2019. Translating the impact of knowledge management processes into
knowledge-based innovation: The neglected and mediating role of knowledge-worker
productivity. Journal of Business Research, 94, pp.442-450.
Song and et. al., 2018. Closing the productivity gap: Improving worker productivity through
public relative performance feedback and validation of best practices. Management
Science, 64(6), pp.2628-2649.