Improving Food Service Performance: Management Solutions & Plan

This report assesses management practices within a food service operation, specifically focusing on Palomar restaurant, utilizing performance review techniques to identify areas for improvement. It recommends management solutions, including SMART planning and the Seven C’s implementation model (Customers, Competitors, Capabilities, Cost, Channels, Communication, Coordination), to address organizational challenges. The report emphasizes enhancing service quality and implementing strategies to improve efficiency and effectiveness, ultimately aiming to provide better food service management. Desklib offers this document along with a range of solved assignments to aid students.

Food Service
Management

Contents
Contents...........................................................................................................................................2
PART 2............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
P1. Assessment of management practices with a particular food service operation by taking in
use a range of performance review techniques............................................................................1
P2 Recommendation and management solutions in order to improve performances along with
implementation plan....................................................................................................................2
M1 Derive suitable management alternatives with the purpose to address the shortcomings
with a food service operation, by using a performance review techniques and a range of
management tool..........................................................................................................................4
D1 Recommendation to solve applied organisational challenges through measuring tools for
monitor the implementation plan for better performance with food serve..................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................4

PART 2
INTRODUCTION
A business development plan refers to a document which outlines how to apply business
development strategy (Zhao, et.al, 2021). It is considered as a plan for a person, a practice or the
overall company, scope of the plan covers both the sales and marketing functions. The
development plan also benefits the businesses in expanding and improving its revenues, sales,
offerings, product, brand awareness and many more. Organisations take use of the management
practices like training staff, empowering them, inventing new schemes for innovation as well as
improvement in quality. For better understanding of the given topic Palomar is the company
taken into consideration.
The report highlights a better plan for given organisational challenge with a food service
organisation by using performance review technique. It also provides with the recommendations
of the management in order to improve the performance involving an implementation plan.
P1. Assessment of management practices with a particular food service operation by taking in
use a range of performance review techniques
The management practice is defined as the working methods as well as innovations which
is used by a manager in order to improve the effectiveness in the working systems (Torres, et.al,
2020). The managers of Palomar use the performance review technique as management practice
which helps them in improving their productivity as well as efficiency in providing food
services. Various techniques which is applied by the managers of Palomar in the business with
reference to management practices are given below:
Hoshin Kanri model: It is a part of policy management which consist of process that can
be taken in use with the purpose to achieve business organisation goals (Hanaysha, 2021). The
food service management of Palomar can apply this model in their business plan in order to
make better the delivery of food and drinks. The managers can impact their food service
operations through the technique of performance review. This tool can also provide the managers
with the direction with the purpose to enhance their profits in the market.
Benchmarking: The technique of benchmarking is taken in use by various companies as
it helps them in comparing as well as measuring the overall performance of the enterprise to
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achieve sustainable competitive advantage (Alsuwaidi, et.al, 2020). The managers of Palomar apply
benchmarking in their organisation in order to evaluate the performance with the competitors in
the marketplace for achieving the set goals. It benefits them in assessing food service operations
for improving efficiency while working.
Balance scorecard: The balanced scorecard is a technique which is applied by several
organisations in order to get feedbacks on the outcomes of external and internal environment
(Kalyanamitra, Saengchai and Jermsittiparsert, 2020). The company is benefited as it helps them in
enhancing their strategic performance as well as result of operational practices. The managers of
Palomar use the following tool in the firm for productivity and effectiveness while delivering
food to the customers. It also aids them in making sure that the internal operations are improved
in the business.
P2 Recommendation and management solutions in order to improve performances along with
implementation plan
A project implementation plan refers to a document which defines that how a project can
be implemented in the organisation. Different business organisations have plenty of management
alternatives with the purpose to attain the set goals and performance. Performance management
tools are applied by the managers in the company for tracking performance of the workforce and
an effective way. The recommendation provided for the managers of Palomar are given below:
SMART Planning
Basis Specific Measurable Action Relevant Time-Bound
Proper
feedback
channels for
the
management
and
workforce
This is
specific
objective of
Palomar
restaurant as
it focuses on
building
proper portals
for employees
and customers
feedback so
The objective
can be
measured
through
identifying
the ease with
the help of
getting
feedbacks
from the
personnel and
The action
taken to fulfil
the set
objective is
that proper
channels for
the feedback
is prepared
and the
managers of
Palomar have
This is a
relevant
objective as it
aims on the
suggestions
which is
proved by the
employees in
order to
evaluate the
overall
The time
period
required to
achieve the
goal is five
months
2

that it can be
taken into
consideration.
management
of Palomar.
started
working on
the suggestion
given by
them.
performance
of personnel.
Seven Cs of implementation Model
The implementation model used by the mangers of Palomar is Seven C’s for successful
change in the organisation. The seven steps in the model with reference to Palomar is given
below:
Customers: The managers of Palomar will identify the needs and demands of the
customers which satisfy them in the overall services provides by them. The have to do proper
research for the customers of the specific area so that they can provide product and services
accordingly.
Competitors: The main reason to shift to new place is the competitors as when
organisations are not able to compete then they have to shift on to other place in order to
showcase their product. The Palomar managers prepare themselves to compete their competitors
and provide them with best services which satisfy their needs.
Capabilities: The managers of Palomar identify people with relevant skills and
knowledge in order to get good results in the company. While expanding the business to get
more profit the managers usually recruit people with effective skills and capabilities.
Cost: Almost all the companies are looking for their growth through expanding it in
different areas the managers of Palomar use cost in order to evaluate the performance of the
company.
Channels: The managers of Palomar will have made available the product in the
marketplace through different channels. It is challenging for them but will helps in grabbing the
attention of people in the local market.
Communication: It is very important for all the business organisation to communicate;
the managers of Palomar have good communication between themselves which helps them in
follow the hierarchy in the organisation.
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Coordination: The managers of Palomar coordinate with each other for the work in order
to achieve the organisational goals. It is very essential for them to coordinate as it will make
them work more effectively and efficiently.
M1 Derive suitable management alternatives with the purpose to address the shortcomings with a
food service operation, by using a performance review techniques and a range of
management tool
Management solutions are various kinds of solutions which can be applied by the business
organisations in order to improve their performance. Palomar restaurant is working in a food
service industry which also requires several management alternatives with the firm for effective
performance and taking accurate measures in competitive environment.
D1 Recommendation to solve applied organisational challenges through measuring tools for
monitor the implementation plan for better performance with food serve
The recommendation given for the food service business is that they can improve their
quality of service which will help them in facing organisational challenges. The techniques can
provide them with better food service management as well as implementation of these strategies
can also improve their efficiency and effectiveness.
CONCLUSION
From the above report, it is concluded that business development plan is defining as the
document which helps the business organisation to apply business development strategy. The
management practice refers to the ways of working and innovations used by the managers to
improve the efficiency while working. It includes Hoshin Kanri model, benchmarking and
balance scorecard. For recommendation SMART planning is applied and the seven C’s of
implementation model which includes customers, competitors, capabilities, cost, channels,
communication and coordination.
REFERENCES
Books and Journals:
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Shao, Z., 2019. Interaction effect of strategic leadership behaviors and organizational culture on
IS-Business strategic alignment and Enterprise Systems assimilation. International
Journal of Information Management. 44. pp.96-108.
Zhao, J., Xue, F., Khan, S. and Khatib, S.F., 2021. Consumer behaviour analysis for business
development. Aggression and Violent Behavior, p.101591.
Torres, A., Carmichael, C., Wang, W., Paraskevakos, M., Uribe-Quevedo, A., Giles, P. and Yawney, J.L.,
2020, August. A 360 video editor framework for interactive training. In 2020 IEEE 8th
International Conference on Serious Games and Applications for Health (SeGAH) (pp. 1-7).
IEEE.
Hanaysha, J.R., 2021. An examination of social media advertising features, brand engagement and
purchase intention in the fast food industry. British Food Journal.
Alsuwaidi, M., Alshurideh, M., Kurdi, B.A. and Salloum, S.A., 2020, October. Performance appraisal on
employees’ motivation: A comprehensive analysis. In International Conference on Advanced
Intelligent Systems and Informatics (pp. 681-693). Springer, Cham.
Kalyanamitra, P., Saengchai, S. and Jermsittiparsert, K., 2020. Impact of Training Facilities, Benefits and
Compensation, and Performance Appraisal on the Employees' Retention: A Mediating Effect of
Employees' Job Satisfaction. Systematic reviews in pharmacy. 11(3).
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