Food Service Management: Business Development Planning Report (HNC)

This report provides a detailed analysis of food service management, using Nando's as a case study. It explores various food supply chain approaches, including fine dining and themed services, and examines effective procurement and sourcing principles. The report delves into the application of analytical tools like SWOT analysis to develop management strategies, covering strengths, weaknesses, opportunities, and threats. It discusses key management practices such as human resource management and resource maintenance, and emphasizes the importance of ethical practices, including eco-friendly initiatives and fair trade. The report also addresses performance review techniques and recommends management alternatives, including an implementation plan, to improve overall business performance. The report concludes by highlighting the significance of ethical considerations for the long-term success of food service organizations.

Food Service
Management

Contents
INTRODUCTION...........................................................................................................................1
P1 Various food supply chain approaches and key stakeholders in the process....................1
P2 Principles of effective procurement and sourcing processes for a food service operation.2
P3 Application of different analytical tools to support effective management strategies......3
P4 Different management practices that support successful business operations..................4
P5 Ethical practices in food service organisation and impact on overall business success. . .5
P6 Management practices within food service operation, using performance review technique
................................................................................................................................................6
P7 Recommend and produce management alternatives to improve performances, including an
implementation plan...............................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................1

INTRODUCTION
Food service management is considered as the manner of managing food as well as
services within restaurant or cafe. This is handled by the manager of food service who are
responsible for its daily operations and another set up that offers and develop foods as well as
beverages. They guide its staff for facilitating satisfaction to consumers through rendering them
with experiences of dining as well as handling whole operations and practices to gain more
profitability. Moreover, this is crucial to render better services to clients. This company
undertaken for this report is Nando's which is a South African restaurant chain. It specialises into
Portuguese food and having headquarters is in London, UK. The purpose of this report is to
analyse procedures of sourcing as well as procurement into food service firm. Moreover, the
several strategies of operation management in context of food service as well as significance of
ethical management for whole success of business are mentioned. Apart from this, improvement
plan for the challenges of organisation into food services are also discussed in this report.
MAIN BODY
P1 Various food supply chain approaches and key stakeholders in the process
There are various types of food supply chain approaches which will help in providing
better services to customer. it has been determined that company needs to adopt these approaches
in order to offer its food products and services to customers. each and every company which is
providing its services are following any approach which help in targeting customers as well as
full filling their needs. Different types of food supply chain approach is mention below with key
stakeholders in this process.
Fine Dinning- This includes those dinning space in which family and friends visist to place for
having food together. In this type of food services, companies mostly consider main course
which includes food that is as per task of different age group. Company which is using fine
dining approaches mostly have very relaxing and soothing atmosphere.
Casual Dinning - This type of food service provider consist of casual and fast food services. it
includes all those restaurants and cafe which is providing casual dinning space to their
customers. this type of restaurants or cafe have very relaxing and chilling environment and this
provide a space for small meeting and get together.
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Pop-Up Food Services - This type of food services as considered as a temporary restaurants
which is providing better food products and services to its customers. pop up food services are
generally operated for some private area such home, factory or similar type of space.
Conferences and Events - This type of food service provider consist of food services that is
specially for some events or conferences. Companies which is dealing in this type of approach
are providing their high quality product and services to conferences meeting as well as event
conducted on some occasions
Themed Food Services – there are various companies which is providing themed food services.
in this company is keeping some special theme for their restaurant and cafe as well as providng
their food products and services as per that theme only. Themed food services are very populary
now a day and it help in attracting more customers.
Food Business – this type of business are generally developed for providing high quality food
products only. There main motive is to provide healthy and better food products which will lead
to satisfy needs and wants of customers.
P2 Principles of effective procurement and sourcing processes for a food service operation.
In order to provide better quality food products it is essential for company to maintain as
well as manage food procurement process in effective and efficient manner. There are various
principles that will help respective company to offer high quality food products to customers.
this will directly lead to increase their performance as well as achieve set goals and objectives.
Different principle for effective procurement and sourcing processes for food operation services
are mention below in detail.
Different Types of Profit Opportunities- Nando's company will be able to gain different type
of profit opportunities by providing better and healthy product services to customers. by applying
principle of food procurement respective company will be able to gain more profit as it will
directly increase sales of restaurant.
Maintaining Quality and Quantity Controls- Principles of food procurement as well as
sourcing process will help in maintaining quality as well as quality of products. this will help in
understanding which type of raw material and well as other products should be used by company
in order to increase quality of products.
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After sales Services and Warrantees- It is very important for company to provide after sales
services to customers. This principle of food sourcing as well as procurement will help in
identifying as well as evaluating feedback of customers. after sales services and warrantees will
help in developing strong relationship with customers.
Value of Money – this principle help in providing value of money and it is essential for
company to produce such products that is a per the price changed. This will help in offering food
products which is as per worth of money charged by company.
Types of Supplier Payment Options and Methods- There are different types of payment
supplier and methods through which customer can pay amount for their food product. This will
help in offering more convenient and smooth flow of payment from both sides. It is essential for
respective company to use different of payment suppliers and methods in order to provide better
products and services to customers.
P3 Application of different analytical tools to support effective management strategies
There are different types of tools and method that could be used by Nando's company in
order to develop better business strategies. This will be very helpful in achieving set goals and
objective as well as help in meeting with the needs of customers. this company should analyse as
well as evaluate different tools and models that will lead to develop effective and efficient
strategies. This will be very helpful in gaining competitive advantage over other rival companies.
Different applications that is used by Nando's company for developing effective management
strategies are SWOT analyses.
SWOT Analysis:
This is an effective tool for company as it will help in analysing as well as evaluating
internal and well as external business environment. SWOT stands for strengths, weakness as well
as opportunities and threat. This will help in understanding internal strengths of company as well
as analysing those area in which company is weak. This tool is also helpful for deteming all
those factors which will help in growth and development of business and analysing threats.
SWOT analysis of Nando's company is given below
Strengths : This company is very populary in food service industry and it is providing
high quality of food products. Nando's company is more popular in south Africa and its is
providing very taste food products which helps in meeting with the needs and wants of
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customers. it has range of food chain services which is available in different parts of the world.
This help in increasing its customer bases as well as developing strong image in customers mind.
Weakness: This is well established brand but it is providing its services to some of the
major area of the world. This can be consider as its weakness as it is not targeting different range
of customers. Nando's company has very limited number of dishes in its menu which affect its
customer base as well as its overall performance.
Opportunity : There are various opportunities available for respective company which
will help in creating more awareness about the product and services offered by company. This
company will be able to achieve its set goals when it improve its performance as well as sales.
This company needs to enhance its marketing process in order to attract more and more
customers towards business.
Threat : There are different types of barrier and threats which is affect overall
performance of company as well as achievement of goals and objectives. Nando's company is
dealing in highly competitive environment which is affecting its overall performance. This
company has major threat from its rival companies.
P4 Different management practices that support successful business operations.
There are various management practices which will help in supporting successful business
operations. It is very important for company to analyse as well as evaluate these practices so that
company can conduct its business operations in more effective and efficient manner. Different
management practices that could be use by Nando's company are management of human
resources, capital or resources in operations as well as property and resource maintenance
process.
Managing Human : It is very important for respective company to effectively manage as
well as use human resource in effective and efficient manner. Activities as well as operations of
respective company is majorly based on human or employees. They are responsible to
manufacturing high quality products as well as providing better services to customers. by
managing employees correctly and appropriately this company will be able to achieve set goals
and objectives in effective and efficient manner.
Capital and Resources in Operations : Capital and other resources of respective
company play a crucial role in growth and development of business it is very important for this
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company to use all of these financial capital as well as resources in correct and appropriate
manner in order to support its business operations.
Property and Resource Maintenance Process : Nando's company needs to properly
manage its resources as well as maintain a appropriate business process. This will help in smooth
functioning of organisation as well as help in timely accomplishment of set goals. Property as
well as other resources will help in meeting with business objectives as well as support Nando's
company in successful business operations.
P5 Ethical practices in food service organisation and impact on overall business success
This is vital for company to comply ethical principle as well as values so that business
practices and operation can be operated in efficacious way. The ethical practices within firm is
associated with corporate social responsibilities which are used through firm to maximise
competitive advantage and goodwill as well. In this, CSR is considered as the welfare practices
that are performed through business in order to resolve society as well as community problems
efficaciously. It aids in rendering benefits to grab the attention of clients, maximise goodwill,
retain staff and many others. Nando's have to comply practices of CSR in its restaurant that are
discussed below:
Eco- friendly practices: Nando's have to utilise eco-friendly ingredients as well as
production procedures while making dishes for its guests. Whole operation and practices must be
performed ethically and legally as well.
Utilisation of Ethical Alliance: Within this particular approach, Nando's have to utilise
ethical alliances in following terms:
 Perform fair trade: This is accountability of Nando's to perform fair trade practices with
its suppliers, clients, staff, guest and many others. It aids to grab the attention and retain
its guest as well as staff for longer duration that leads towards accomplishment of
objectives.
 Organic produce and local suppliers and producers: Nando’s have to utilise organic
ingredients which is produced through local rendering better quality as well as healthy
dishes to its guests in effective way. It assists them in retaining individuals for longer
period and drives towards complying ethical practices.
The CSR practices which have effects upon business operation and practices. This aids to
influence stakeholders as they want to invest n that company which have higher market value as
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well as goodwill. This is only possible by maintaining CSR practices into business for optimistic
results. The CSR activities have effected Nando’s restaurant in following manner:
Lead to employee’s retention: Nando’s can retain its staff for longer duration through
following ethical practices as every person want to perform with higher reputed as well as valued
enterprises.
Enhancement of brand power: The ethical practices execution aids Nando’s for enhancing
its goodwill as well as brand value into market area. It will also lead towards attracting several
stakeholders and consumers in efficacious way.
Business Longevity: The ethical practices drive Nando’s for sustaining its business as well
as practices its goodwill and brand value at market area. It leads towards grabbing huge number
of stakeholders and clients in efficacious way.
P6 Management practices within food service operation, using performance review technique
(Covered in PPT)
P7 Recommend and produce management alternatives to improve performances, including an
implementation plan
(Covered in PPT)
CONCLUSION
As per the above report, it has been concluded that foods service management is essential
into food and service sector as this assists to perform their operations and practices effectively
and efficiently. Food and supply chain have some approaches in respect of theme based foods,
fine dining etc. moreover, it also has few stakeholders like consumer, suppliers and many others.
The principles associated with food operation procurement as well as sourcing are quality and
quantity maintenance, value for money and many more. Which have to be obeyed. For operating
the business in effective way, tools and techniques have to comply efficaciously. In addition to
the ethical practices aids food organisation for their business growth and success.
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REFERENCES
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