Rainforest Cafe: Management Practices and Performance Report

This report provides a comprehensive analysis of food service management challenges, using Rainforest Cafe as a case study. It examines management practices, including staff training, selective hiring, information sharing, and quality improvement schemes. The report assesses performance review techniques and recommends alternatives for improvement, such as identifying problems, pinpointing causes, brainstorming solutions, selecting appropriate solutions, and implementing the chosen plan. It also explores appropriate management solutions to address shortcomings within the organization, emphasizing the use of management tools and performance review techniques. The report concludes with recommendations for resolving organizational challenges through the application of measurement tools to monitor the implementation plan, aiming to improve overall performance and customer satisfaction. The report references relevant journals and books to support its findings and recommendations.

Food Service
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 4............................................................................................................................................1
P6 Assessment of management practices within organisation and use of performance review
techniques....................................................................................................................................1
P7 Recommendation of alternatives for performance improvement including an
implementation plan....................................................................................................................2
M4 Appropriate management solutions to address shortcomings within organisation with the
use of management tools and performance review techniques...................................................3
D3 Recommendations for resolving organisational challenges with application of
measurement tools to monitor implementation plan for improving performance within
organisation.................................................................................................................................3
CONCLUSTION.............................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Organisational challenges of a food service management are those issues and problems
which needs to be treated on time by ensuring that individuals, wider in social and economic
impacts which would result of computer based information system (PAYNE-PALCIO and
THEIS, 2016). The company selected for this report is Rainforest Cafe which is a jungle themed
restaurant chain founded by Steven Schussler. The topics covered in this report are management
practices of company, alternatives for performance improvement with implementation plan.
Apart from this report also focuses on appropriate solutions which can address shortcomings in
company and recommendations for resolving challenges in organisation.
TASK 4
P6 Assessment of management practices within organisation and use of performance review
techniques
Every organisation face certain management problems in the enterprise for which some
management practices has to be carried on for working innovations and to improve effectiveness
of working system (Tang, Repetti and Raab, 2019). For example, in Rainforest Cafe the
customers are have complaints about the food quality provided by Cafe is not good which is
affecting image of Cafe. To resolve this problem the following management practices which are
applied by its mangers to operate in proper manner:
 Training and empowering staff- When the employees feel empowered at work, they
have strong performance, job satisfaction and are commitment towards the organisation.
In Rainforest Cafe, staff members are trained properly and focus is given on providing
quality food satisfy the customers.
 Selective hiring- The practice of searching, evaluating and establishing working
relationship with to be employees is known are hiring. The manager of Rainforest Cafe
focuses on hiring the candidates who have skills and knowledge of making food and the
qualities which are required to work in food Cafes.
 Information sharing- It is key to deliver better and more efficient services that can be
coordinated with the needs of individuals. Information sharing is description of data
between various people in organisation and technologies. In Rainforest Cafe , the manger
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enables early intervention of work to safeguard and promote welfare and wider public
protection.
 Introducing schemes for improved quality- In businesses the quality experts and
quality schemes utilize higher- level resources to provide quality products to its
customers (Herslund and Mguni, 2019). Different schemes and methods are used by
companies to carry out its activities for best quality products which can be worth to
purchase by buyers. The managers in Rainforest Cafe introduce new ways and
techinques of preparing food so that the costomers get quality food and are well satisfy
with the expereince in cafe.
P7 Recommendation of alternatives for performance improvement including an implementation
plan
In order to improve performance, mangers of Rainforest cafe are recommended to
impemenate the following plan which would solve the problems:
 Identify the problems- If Rainforest Cafe faces issues may be risky to operate it is
responsibilty of the manger to identify the problems which are hampering the workplace
and which is or may affect in the future (Reed, Wilson and Hayes, 2020). If the problems
are not identified on time then it may give negative impact and there are chances that
business of cafe has be deal with huge losses.
 Identify the causes of problem- After knowing the problems, at this step the managers
can pin point the way by which the problem arose in cafe. Mangers are directed to not
blame and rude to people in cafe, they require to have lots of patience. Managers would
take there time as much as they want and find the root causes of the problem. They need
to be realistic and face the problems and try to find out solution as fast as they can.
 Brainstorm the solutions- At this point, managers of Rainforest Cafe can take help of
team members by carrying out a simple exercise. One person can brainstorm and get only
few ideas and solution over any problem. But when more people thing up on some thing
more ideas can be generated. So, the manger can have discussion with its team and get
there point of view. Apart from getting more ideas, time can also be safed by the manger.
 Select appropriate solution- After getting the list of ideas or solutions, the next step in
plan is selecting the most appropriate solution which would be eefctive enough to solve
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the problem. After the generation of ideas or solutions, the team can get top three solution
s which can be used by mangers.
 Implement and check impact of solution- After going through the above mentioned
steps the last step by the manager would be the implementation of plan and checking its
impact in the cafe. This step may take time as it involves gathering data and measuring
the outputs which would truly identify the impact of the solution.
M4 Appropriate management solutions to address shortcomings within organisation with the use
of management tools and performance review techniques
Every manager has to work on providing new solutions with the change in time which
would help the company to work and focus on its work effectively (Hastuti, Amirullah and
Rahayu, 2020). To address the shortcomings of Rainforest cafe manager can apply different
management pratices like training and empowering staff, hiring selective staff, sharing
information and at last introduce schemes to improve quality. With these pratices the manager
can effectively focus on improve the quality of food which can make customer experience good
time in cafe.
D3 Recommendations for resolving organisational challenges with application of measurement
tools to monitor implementation plan for improving performance within organisation
To solve some challenges which are uncertain to the cafe, manager of Rainforest Cafe,
manger is recommeded to impletement the plan which is stated above. The plan suggests some
steps which would help the managers improve performance of cafe. This process may consume
time but if the steps are carried on correctly and implementation it is done on time then the
performance of team may fully satisfy the needs of consumers.
CONCLUSTION
The above project report concludes that organisational challenges may effect the working
of company and make it face huge problems. There are some management practices which can
be applied by managers of company and work with innovative ideas. Apart from this, some plans
can be implementation to resolve the problems in effective manner.
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REFERENCES
Books and Journals
Hastuti, T. A., Amirullah, R. H. and Rahayu, S., 2020, June. Model of Pedagogical Competence
Improvement in Lesson Plan. In International Conference on Science and Education
and Technology (ISET 2019) (pp. 36-40). Atlantis Press.
Herslund, L. and Mguni, P., 2019. Examining urban water management practices–Challenges
and possibilities for transitions to sustainable urban water management in Sub-Saharan
cities. Sustainable Cities and Society. 48. p.101573.
PAYNE-PALCIO, J. and THEIS, M., 2016. Foodservice Management: Principles and Practices.
13th ed. Harlow: Pearson.
Reed, N. J., Wilson, N. and Hayes, K. J., 2020. Identifying contextually relevant improvement
measures, illustrated by a case of executive walkrounds. International Journal of Health
Care Quality Assurance.
Tang, J., Repetti, T. and Raab, C., 2019. Perceived fairness of revenue management practices in
casual and fine-dining restaurants. Journal of Hospitality and Tourism Insights.
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