Food Service Management: Whitbread Company Analysis and Improvement

This report examines the food service management practices of Whitbread, a British hotel and restaurant company. It begins with an introduction to business development and the company's background. The assessment covers current management practices, such as customer satisfaction feedback and inspections. The report then provides recommendations for improvement, including benchmarking and balanced scorecards, and outlines an implementation plan focusing on recruitment, talent management, and change management. Metrics for monitoring the plan, like the 7 C's model (Clarity, Communication, Change management, Criteria, Check list, Call on help, Choose appropriate provider) and prioritization matrices, are also discussed. The report concludes by emphasizing the importance of effective planning and strategies for business growth and customer retention.

Food Service
Management

Contents
INTRODUCTION...........................................................................................................................1
Business Background...................................................................................................................1
Assessment of current management practices and operational performance..............................1
Recommendations for improvement and alternative management strategies to develop
efficiency and execution..............................................................................................................2
Implementation plan, including a breakdown of how solutions could be put into practice........2
Metrics for monitoring and evaluating the plan..........................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................4

INTRODUCTION
Business development is an activity of making improvement in the business activity and
operations of the firm by analysing issues and implements effective solutions. This document is
based on Whitbread which is a food sector company (Koeberl and et. al., 2018). The document
will consider information about current management practices and operational performance,
recommendations for improvement, implementation plan and metrics for monitoring plan.
Business Background
Whitbread Plc is an international British hotel and restaurant firm which was incorporated
in 1742 and is headquartered in Houghton Regis, England. There are more than 35,500 people
are employed by this firm and they make their contribution in running the business of this
venture.
Assessment of current management practices and operational performance
There are some management practices that are utilised in food and services sector company
like Whitbread as performance review tool as under:
Customer satisfaction feedback- In restaurant like Whitbread is essential for make diverse
feedback system to collect the information and assist in developing the quality and services that
are provided through the company. For instance, consumer fulfilment response assists a company
to evaluate execution of their workers. With the assistance of consumer’s feedback organisation
become capable to determine communication power of their employees. It will assist the
company to stay workers and gain excellent outcomes in easier manner.
Inspections- It is another effective tool with the help of it, the firm can make development
in the quality of food products and services to meet consumers needs. With the execution of this
evaluation tool, the management of respective firm and analyse its previous statics regarding
number of consumer and compare with its current data (Jayakrishnan and et. al., 2018).
According to that they can make development to retain its loyal consumer by fulfilling their
demands.
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Recommendations for improvement and alternative management strategies to develop efficiency
and execution
For the establishment such Whitbread restaurant it is basic duty of the administration to have
alternative plans that assist in managing the flow of the company in a well describe way. Hence,
there are some administration alternatives that are defined as under:
Benchmarking: It is acknowledged as the process of evaluation of the commodity and
facility administration that set an example for other business in the marketplace. However, it is
also understood like the determinants of intrinsic as well as extrinsic opportunities for
developing the business actions in a well described form (Mao and et. al., 2018). This process is
an alternative plan for the particular restaurant for improving efficient method enhancing the
quality of facilities that are provided by the venture. For setting the standards, it is crucial to
higher up the effectiveness through rendering quality services to the customers.
Balanced scorecards: It is another technique that is used for improving and finding out
diverse intrinsic functions of the business and in resulting the efficient results. It is utilised to
assess and offer quality response to the company that assist them to manage the quality and
enable in finding out the changes in demand of target audiences. For the venture like Whitbread
administrator offer incentives and bonus on the base of balance score card of the people.
Implementation plan, including a breakdown of how solutions could be put into practice
Implementation plan
It has become essential for each company to have for planning and document for designing
effective strategies in upcoming time. The plan minimises the risk based uncertainty and assist to
capture wide market share in the limited time duration. The company must develop pre plan as to
get over from the competitors exist in the marketplace. There are some solutions, which can be
considered by food Sector Company like Whitbread, as below:
Recruitment and talent management- It is another effective implementation which can be
consider by company like Whitbread in term of retaining of hiring skilled workers of the
company (Kandampully, Zhang and Jaakkola, 2018). By offering effective growth opportunities
and rewards to workforce, the respective firm can retain skilled workforce which make their
effective contribution in development and growth of the venture.
Restructuring and Change management- Change is one of the key issues that are
suffered by the company for making modifications in the company. In reference to Whitbread, it
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is crucial to execute the change management because they assist to compete in the marketplace
in well explained form. This implementation which should be completed through the restaurant
is technological and software modifications for providing fast services to the target audiences.
Metrics for monitoring and evaluating the plan
Implementation models for change- Here, the administration of Whitbread can consider
7c’s and the description of them are as:
Clarity: It is consider as the measure of implementing the plan where quality is the
clarity. For respective firm, it is essential for the administrator to have clarity throughout the
transaction for effective functioning (Gurd and et. al., 2020). It should be changeable in nature
that enable in providing appropriate facilities to target audiences.
Communication: It is another phase that is crucial for the company to communicate
appropriately so that efficient results can be developed. Whitbread must have adequate
framework for communication that assist in taking decision efficiently and rapidly. There must
be execution of new technology and software by which the communication can take place
adequately.
Change management: It is one of the greatest challenges that are suffered by the
company for implementing modifications in the firm. In respect to Whitbread, it is essential to
execute the change management because they assist to compete in the marketplace in well define
form. This execution which should be completed through the restaurant are technological and
software modifications fast services to the customers.
Criteria: For the restaurant like Whitbread, it is crucial for the administration to have set
of criteria that consider workers executions and quality. Therefore, this planning assist in making
brand image and position in the minds of target audiences that directs regarding making and
expansion.
Check list: In context of particular firm, it become important for the company to have
effective check list because it assist in illustrate outline and set the time duration for the workers
to fulfil the task. In addition to this, it helps in the quality assurance and control measures that
directs regarding optimal utilisation of assets (Gheribi and Ejsmont, 2018). Along with this, it
assists in minimising the threat that is connected with the quality and assist in delivering on time
services to the customers.
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Call on help: By execution of new technology and software, it assists to offer help to the
clients in a well defined form. It also helps Whitbread to offer 24*7 services and resolve the
quarries towards the restaurant. However, it open the new ways for the company to facilitate the
customer and offer effective facilities to the people.
Choose appropriate provider: It is crucial to select the best dealers and suppliers for the
market as to manage the quality of the services that are offer to the target individuals (Koeberl
and et. al., 2018). The suppliers must be trustworthy and that provide the food items on time and
with quality. Thus, efficient dealers assist in managing the flow of need and render in a crucial
way.
Prioritization Matrices
A prioritization matrix is a tool used for figuring out the maximum vital troubles or answers.
This tool can be used for any prioritization activity. In a Six Sigma task, it can be used for
filtering or prioritizing both reasons or solutions. For example, the purpose-and-effect matrix is a
prioritization matrix used for prioritizing reasons, whilst the criteria-primarily based matrix is
used for prioritizing solutions.
Whatever the matrix, the technique used for prioritization is the same. The Six Sigma team
identifies different criteria to be used for measuring specific solutions. The relative importance of
every criterion is determined and a numerical cost indicating the load of each criterion is entered
in a column. Ratings are then assigned to the answers against exceptional standards. The
distinctive solutions are scored against the recognized criteria. Each score is then increased by
the standards weights to obtain the weighted scores. The weighted rankings are then added to
locate the cumulative fee. The choice with the best total price is regarded as the option with the
highest precedence.
Prioritizing complicated issues regarding several criteria in opposition to which the troubles
are assessed. Assigning ratings to the standards or troubles whilst statistics is to be had.
Choosing key regions to be focused upon immediately and, garnering team aid and approval of
vital troubles.
CONCLUSION
This has been concluded form the defined information that to make development in the
business an effective plan and use of appropriate strategies or solution is crucial. As with the
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implementation of effective practices and techniques assist the firm in making growth and
retaining its target audiences.
REFERENCES
Books & Journals
Koeberl, M. and et. al., 2018. Food allergen management in Australia. Journal of AOAC
International, 101(1), pp.60-69.
Jayakrishnan, M. and et. al., 2018. Implementation of business intelligence framework for
Malaysian halal food manufacturing industry towards initiate strategic financial performance
management. Management Science Letters, 8(10), pp.1059-1076.
Mao, D. and et. al., 2018. Credit evaluation system based on blockchain for multiple
stakeholders in the food supply chain. International journal of environmental research and
public health, 15(8), p.1627.
Kandampully, J., Zhang, T.C. and Jaakkola, E., 2018. Customer experience management in
hospitality. International Journal of Contemporary Hospitality Management.
Gurd, C. and et. al., 2020. Determination of fats, oils and greases in food service establishment
wastewater using a modification of the Gerber method. Water and Environment Journal, 34(1),
pp.5-13.
Gheribi, E. and Ejsmont, A., 2018. Effective Human Resources Management Practices as a
Competitive Advantage Factor in Selected Examples from Foodservice Family
Businesses. Przedsiębiorczość i Zarządzanie, 19(7, cz. 2 Firmy rodzinne-zarz
Online
Whitbread. 2020. [Online]. Available Through: <
https://www.linkedin.com/company/whitbread>.
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