Food Service Management: Operations, Analysis, and Ethics Report

This report delves into the intricacies of food service management, using Pizza Express as a case study. It begins by examining various food supply chain approaches, emphasizing the importance of effective procurement and sourcing processes. The report then applies analytical tools like SWOT and PESTEL analyses to evaluate management strategies, while also exploring different management practices that contribute to successful business operations. Furthermore, it investigates ethical practices within the food service industry and their impact on overall business success. The report concludes by assessing management practices within a specific food service operation, recommending management alternatives, and producing an implementation plan to improve performance. The analysis covers topics such as supplier credibility, approved supplier lists, value for money, after-sales services, and the application of tools like SWOT, PESTEL, and Porter's 4 corners to enhance organizational effectiveness and address challenges.

Food service
management

Table of Contents
INTRODUCTION...........................................................................................................................4
P1. Examine a range of different food supply chain approaches within the food service
industry........................................................................................................................................4
P2 Principles of effective procurement and sourcing processes for a food service operation....5
M1 Range of different food supply chain approaches and procurement strategies that can
enhance organisational effectiveness..........................................................................................6
TASK 2............................................................................................................................................6
P3 Application of different analytical tools to support effective management strategies...........6
P4 Different management practices that support successful business operations in food service
.....................................................................................................................................................8
M2 Evaluate management tools and practices that can support successful business operations
in food service.............................................................................................................................9
D1 Provide valid and justified recommendations to support management practices and
strategies that enhance effective business operations ................................................................9
TASK 3..........................................................................................................................................10
P5 Ethical practices in food service and impact of these practices on overall business success
...................................................................................................................................................10
M3 Various ethical practices in food service and impact it has on the overall business success
...................................................................................................................................................10
D2 Critically analyse various ethical practices in food service and their impact on
organisation’s business objectives overall................................................................................11
TASK 4..........................................................................................................................................11
P6 Assess management practices within a specific food service operation, using a range of
performance review techniques.................................................................................................11

P7 Recommend and produce management alternatives to improve performances, including an
implementation plan..................................................................................................................12
M4 Devise appropriate management solutions to address shortcomings within a specific food
service operation, using a range of management tools and performance review techniques....14
D3 Justify recommendations to resolve organisational challenges applying measurement tools
for monitoring an implementation plan for improved performance within a given food service
...................................................................................................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................15

INTRODUCTION
Food and safety is known as the method through which it explain about the making as
well as preparation of the food in such a manner which help from contaminating and preventing
food born illness. In other word it is an catering industry which define those business, institution
and companies responsible for making any meal outside the home (Kamble and Joshi 2019).
This report is based on the Pizza Express which provide pizza in various countries like Europe,
Hongkong, china and Indonesia. The restaurant was opened in year 1965 in England and its
headquarter is present in Uxbridge UK. In this report there various aspect of food supply chain
which is help in understanding the process of delivering services to the customers. Along with
this there are various observation in the aspect of operations and analytical tools for developing
the strategies for the organisation.
P1. Examine a range of different food supply chain approaches within the food service industry
Food supply chain is the process in which the various activities are taken palace to
identify the best method for serving the customers. There are different types of task which have
to be fulfilled by the food industry which include effective process of preparing food and to offer
best quality product and services to the consumers with maintaining the quality. For this it is
important for the organisation to have effective supply chain techniques in order to provide
timely services to their customers. There are some approaches which are available for the food
industry which are explained down below:
Fine Dinning: This has become the most popular way of serving the food to the various
customers across the world. Fine dinning include various kind of food menu which include
Chinese, Mexican and Italian. This type of restaurant have become have effective sources of
generating profit in the UK market. There staff are well trained and provide menu with the entire
note for the convenience of the customers. It consist of various services like holding chair of
women and escorting patrons to the restroom.
Pop up food services: It is a kind of services which is used for delivering the food on the
temporary basis. This kind of services are for those customers who wants to try something new
and unusual for the daily food. The pop have the prime advantage that they can open their shop
anywhere with limits sources. This kind of services provide job opportunities for the new chef
present in the market.

Conference and Events: Food and service have the essential role in conference and
events for providing the better services to the customers (Kim and Knox 2019). Such kinds of
events are conducted by the hotels or by the event management in order to offer best quality
services to the consumers. In the context of Conference and events the supply chain help in
maintaining and keeping the track of inventory and make sure that delivery and pickups are done
on time.
Theme Food Service : Theme food are those kinds of services which are based on the
individual choice and preferences. This kind of services attract the customers as they are based
on the theme which are unique in the different ways. It has been identified that the restaurant
who are use theme in their restaurant are likely to earn more profitability in the future.
P2 Principles of effective procurement and sourcing processes for a food service operation
Procurement is known as the structured process of buying and selling of the product and
services to the customers. The main purpose of the procurement is to satisfy the changing
demands of the customers in order to gain larger customer base. There are some principles of
procurement which are explained down below:
Supplier Credibility Checks: It refers to the techniques through which company try to
generate trust from the suppliers. For developing the effectively relation with the suppliers it is
important to have mutual understanding and trust on both the sides. For the Pizza express
restaurant it is important to for the management to check the suppliers past experience and score
card before hiring them for the supply.
Approved Suppliers List: For any kind of organisation it is important to have different
list of suppliers for rendering the best services to their customers in a well define manner. In the
context of Pizza express restaurant manager must hire those kind of suppliers who deliver quality
materials on timely manner. There must more than one suppliers present there can be an
emergency case or high demand in the market where more suppliers can fulfil the demand
effectively.
Value of Money: The value of money is known as the services which are offered to their
in return of money. In the case of Pizza express restaurant they must ensure about the quality of
services is provided to the customers. Along with this, it is important to offer value for money
services to the consumer as it help in developing the goodwill and brand image in the market.

Aftersales services and warrantee: They are important factor in service which provide
satisfaction to the customers. It overcome the competition the organisation must offer warrantee
and aftersales services to the customers as this kind of strategies help to attract more and more
customers in the marketplace. In the case of Pizza express it is essential to have proper aftersales
service such as customer care support for solving the issues in a well define manner.
M1 Range of different food supply chain approaches and procurement strategies that can
enhance organisational effectiveness
Food supply chain is a techniques through which they provide effective product and
services to with maintaining the quality of the product. Supply chain help to identify the better
ways of providing services to the consumer without increasing the cost of the product. This
method help in choosing the best alternative to provide services as without increasing the cost of
the product.
TASK 2
P3 Application of different analytical tools to support effective management strategies
Swot analyses: This is widely used process among the organisation in order to identify
the strengths and weakness, opportunities as well as threat in the market. This help to identify
the actual positioning in the market as well as also help to figure the rivals strategies effectively.
Here is SOWT analyses for the pizza express in the detail manner.
Strengths Weaknesses
In the context of pizza express, employees and
staff are well trained. They also offer quality
product and services with diversified food
range to its respective customers. They also
provide booking in order to provide
satisfactory services to the users.
The Pizza express restaurant provide low
quality services and have low space for the
family. They also charge high price from the
customers beside having low services.
Opportunities Threats
Taking advantages of future trends and such as
providing home delivery and other services to
the consumers. Along with this they can use of
The prime threat of the organisation from the
competitors present in the market. Firm must
provide better services with the quality in

organic foods as consumer become more
health conscious nowadays.
order to overcome the rivals and able to
capture large market share.
PESTEL Analysis : This is the frame work or tool which is used by the marketer to
analyse or monitor the macro environment which directly or indirectly impact the organisation.
Along with this it help in identifying the current positioning of the organisation. This help in
reducing the risk of uncertainty and also help in maximising the profit at the larger scale.
Porters 4 corners : It is a method which help in identifying the competitors strategies as
well as their aims and objective. This model was given by Michael Porters help to ensure the
objective and clear the path. Down below is the detail manner of the porters 4 corners in detail
manner.
Drivers: This is the first step in this model in which organisation try to identify its yearly
aims and objective and make sure that targets are achieve in well define manner. The drivers
help to figure out the actual performance or they have to develop new method for offering the
services in a well define manner. Along with this it help in assisting new trends and technology
in order to fulfil the desire goal and objective.
Management Assumptions: This is consider as the second steps in which the
organisation figure out the plan of their rivals and make future strategies in a well define manner.
This assumption help Pizza Express to make major modification in their strategies and overcome
the competition in the best possible way. There are various techniques such as research, feedback
and other techniques through which they can make effective strategies which are useful for
organisation growth and expansion.
Strategy: This is known as the third stage in which this explain how the challenges can
be overcome in the well define manner. Along with this it help in figure out the gap between the
strategies which help to determine the positioning of company. The management of the
organisation must create proper plan to gain competitive advantages as well as capture large
market share.
Capabilities: This is important for the organisation to have proper information about the
product and its services which is offered to the consumers. In the context of Pizza express it is

essential for the managers to have properly define the roles and responsibility to the employees
in order to perform effectively. This help organisation to improve there work efficiency which
leads towards expansion and growth at the larger scale.
P4 Different management practices that support successful business operations in food service
Management practices usually refers to the working method which is used for innovation
that managers are using to improve the effectiveness of work system. Here are some different
types of management practises which are used in food services industry are given as follows:
Action Oriented Roles: This is essential for the restaurant like pizza express to be action
oriented as they it help each and every individual to perform their task effectively. Further this
help in understanding the goals and objective which help in reducing waste and bring out the
quality output.
People Oriented Roles: In this stage organisation focuses on the employees and make
sure that all the benefits like monetary and non monetary are avail. In the context of pizza
express the manager must ensure about all kinds of benefits are given to the employees as it help
in creating motivation in employees for completing the task in well define manner.
Though Oriented Roles: It is known as the last stage where top level management
identify the weakness and try to improve in the best possible way. Along with this it help in
taking feedbacks and manages operation activities for generating maximum revenue for the
organisation. This method help in creating positive environment in the organisation which leads
towards success and growth.
Property and Resource Maintenance Process:
This is also known as one of the important practises which is useful in managing and
controlling the business activities in a well define manner. They are basically divided into main
categories which is describe down below:
Staffing and roles in Maintenance: It is essential to manage and work in structured
manner. This help the management of pizza express to operate the business activities smoothly
so that organisation can improve production and generate more profit. They must use delegation
of power in which employees gets authority to make decision without taking permission of
higher authority. This help in achieving the desire goals and outcome in the limited time frame.

Food service facilities to maintain: In the context of pizza express it essential for the
organisation to maintain the quality as well as standard of the food as it help in developing brand
image in the market.
M2 Evaluate management tools and practices that can support successful business operations in
food service
For developing the successful business operation it is essential for the organisation to
make use of management tools for growth and expansions. Along with this it help in forming
high efficiency operation environment within the organisation which help in achieving
organisation goals and objectives. In the context of pizza express the firm must use various
management tools such as proper hygiene and standard and in the restaurant as to provide quality
services to the customers. Staff must clean the sitting area and also clean the machinery as well
as utensils as the fall under the category of quality maintenance. Along with this management
tools include the proper feedback must be taken from the employees so that organisation can
identify the weak points and make changes for providing effective services to the consumers.
D1 Provide valid and justified recommendations to support management practices and strategies
that enhance effective business operations
There are various management practises services which are used for conducting day to
day business activities. It include various elements such as planning, budget management as well
as research activities. In order to gain competitive advantages in the market the pizza express
must ensure about the achieving group goals by making effective team members within the
organisation to who can perform in set manner for achieving organisational goal. Optimum use
of resources must be done for effective growth and expansion. This techniques also help in
reducing the cost and develop the proper output for the organisation. Beside this, management
practise help in developing the sound organisation as it help in determining the person
accountability which help in delivering the quality services to the consumers.
TASK 3
P5 Ethical practices in food service and impact of these practices on overall business success
In the current business scenario Pizza express has to conducted various ethical practises
in the company. Nowadays it is important for company to indulge in the corporate social
responsibility for betterment of the society. Along with this it help in developing the goodwill as

well as brand image in the market. In CSR activities various responsibility are involve such as
providing quality services to the consumers and also conducted ethical trade practises with the
consumers. Beside this corporate social responsibility help in enhancing the value of the
company and consumer have become more sensitive regarding the image of the industry. Here
are some ethical practises which are explain down below:
Conduct fair trade: It is essential for the organisation to maintain the ethical practises as
it bring negative image in the minds of customers. Fair trade practises require lots of efforts and
include quality offering to the services and follow all the procedure while making product.
Produce organic material: In modern era people are more towards the organic product
as they bring out the healthy lifestyle among the people. For the restaurant like Pizza express it is
crucial to make organic pizza as to provide healthy food to the consumers.
Enhance brand strength: For developing the brand strength it is essential for company
to offer better quality product to the consumers which help them to sustain for longer time
duration. Along with this, it is important to improve the performance of the employees as in
result it help to offer best quality services to the customers.
M3 Various ethical practices in food service and impact it has on the overall business success
In food as well as service industry, the ethical practises plays an vital role in generating
profit and goodwill in the market. Hence it is important to have various kind CSR practices such
as following all kinds of laws and doing trade practises which is important part of corporate
social responsibility. Pizza Express restaurant management must ensure about the ethical
practises which help in generating profit as well as brand image in the minds of the customers.
D2 Critically analyse various ethical practices in food service and their impact on organisation’s
business objectives overall
It is essential for every company manager to deal with ethical issues for food and for the
industry.

TASK 4
P6 Assess management practices within a specific food service operation, using a range of
performance review techniques
Performance review techniques is process through which organisation review the work
and also provide the feedback which is useful for the company to analyse and figure out the
current positioning of the firm. It also help in maintaining the performance of the employee’s as
to deliver the quality services to the consumers. This kind of tool and techniques help
organisation to achieve the desire goal and objective in the well define manner. Here are some
management practises which are used in food and services sector and performance review tool
are brief down below:
Customer satisfaction feedback: Food and service quality is important for the
organisation to develop the trust in the minds of customers (Garcia-Zamor and Dong 2019). The
restaurant like Pizza Express are important for create various feedback system to gather the
information and help in improving the quality and services which are offered by the
organisation.
Food monitoring and control process: It is important for the organisation to tack all the
activities and control process on the regular basis which help firm to maintain the quality as well
reputation in the minds of the customers. In today world the brand image is everything as it build
in generating profit as well as help expanding the business in well define manner. It is the
responsibility of management to make sure that all the machinery and equipments are cleaned as
they help in providing better services to the consumers.
Monitoring and Evaluation tools: This method help organisation to monitor all the
operational activities for minimizing the loss and improving the quality of the service.
Monitoring involves various kind of tool and method which include audits, inspections and
safety as well as security measures. Pizza express restaurant have to conduct proper check-ups
and also indulge in audits which improve the quality of the services and help in making profit for
the organisation.
Standard Operating Procedures (SOP): It is an standard process which is followed by
the companies to ensure the consistency in the business function like sales, marketing and
accounting. It differ from company to company on basis of the nature of the company. This
include daily check-ups which help in maintaining the procedure for timely delivery.

P7 Recommend and produce management alternatives to improve performances, including an
implementation plan
It is essential for the firm to have alternative plan as it support the business for loosing it
presence in the market. For the organisation like Pizza express restaurant it is the prime duty of
the management to have alternative plans which help in maintaining the flow of the organisation
in a well define manner. Hence there are some management alternative which are explained
down below in well define manner.
Management alternatives
The management alternative is the process which include various method such as balance
scorecard and other activities which improve the performance of the organisation here are some
performance activities as well as management activities which are explained down below.
Benchmarking: This is known as the procedure for measurement of the product and
service management which set an example for other business in the market (Cunill and Mulet-
Forteza 2019). However this is also known as the determinants of internal as well as external
opportunities for enhancing the business activities in a well define manner. This act as an
alternative plan for the respective restaurant for developing effective method for improving the
quality of services which are offered by the organisation. For setting the benchmark it is essential
to higher up the efficiency by rendering quality services to the consumers.
Balanced scorecards: This is known as technique which is used for the developing and
identifying various internal functions of the business and in resulting the effective outcomes.
This is used to measure and provide and quality feedback to the firm which help them to
maintain the quality as well as help in identifying the changing demand of the consumers. For
the organisation like Pizza express restaurant manager provide incentives and bonus on the basis
of balance score card of the individual.
Implementation plan
It has become important for every organisation to have for planning and blueprint for
developing effective strategies in future. The plan reduces the risk-based uncertainty and help to
capture large market share in the limited time frame. The organisation must make pre plan as to
overcome from the rivals present in the market. Here are some of the 7c's which are briefly
explain down below:

Clarity: This is consider as the measure of implementing the plan where quality is the
clarity. This act as guidance for the organisation to make profit as well as expand business in the
future. For the Pizza express restaurant it is important for the manager to have clarity through out
the transaction for smooth functioning. It should be dynamic in nature which assist in offering
best services to the consumers.
Communication: The second step is communication which is essential for the
organisation to communicate properly so that effective outcomes can be developed. Pizza
express restaurant must have effective structure for communication which help in taking decision
effectively and quickly. There must be implementation of new technology and software through
which the communication can take place effectively.
Change management: This is one of the greatest challenges which are faced by the
organisation for making changes in the organisation (Buchbinder and Kite 2019). In the context
of Pizza express it is important to implement the change management as they help to compete in
the market in well define manner. This implementation which should be done by the restaurant
are technological and software changes for offering fast services to the consumers.
Criteria: In most cases the organisation have to set criteria for the employees as the help
in developing the standard procedures for the organisation. For the restaurant like Pizza express
it is important for the management to have set of criteria which involve employees performances
and quality . Hence this planning help in building brand image in the minds of the customers
which leads towards profit making and expansion.
Check list: For the restaurant like pizza express it become essential for the organisation
to have proper check list as it help in draw outline and set the time frame for the employees to
complete the task. Along with this it assists in quality assurance and control measures which
leads towards optimum use of resources. Beside this it help in reducing the risk which is
associated with the quality and help in delivering timely services to the consumers.
Call on help: By implementation of new technology and software it help to provide
assistance to the consumers in a well define manner. This also help pizza express to provide 24/7
services and solve the quarries regarding the restaurant. However this open the new doors for the
firm to facilitate the consumer and provide satisfactory services to the consumers.
Choose appropriate provider: Most importantly it is important to choose the best
suppliers for the market as to maintain the quality of the service which are render to the

consumers. The provider must be trustworthy and which supply the product timely and with
quality. Hence the effective provider help in maintaining the flow of demand and supply in the
well define manner.
M4 Devise appropriate management solutions to address shortcomings within a specific food
service operation, using a range of management tools and performance review techniques
For organisation like Pizza express restaurant this is essentials for the staff to address the
demand of the consumers so there must be no shortcoming of the food. In order to overcome this
kind of problems the management team must develop proper plan and procedures which provide
all kinds of information regarding the inventory and the stock. This help Pizza express restaurant
to ensure about the quality and help in developing the loyal customers. Along with this
organisation can take various management tools such as benchmarking as well as score card
which help in reviewing the employees performance and also handle the problem of shortcoming
of food in a well define manner.
D3 Justify recommendations to resolve organisational challenges applying measurement tools for
monitoring an implementation plan for improved performance within a given food service
For the organisation challenges are the common barriers which are used to overcome by
using effective tools and techniques to make more organisation effective in offering the services
(Bonadonna and Peira 2019.). Hence it is important to retain and manage the entrepreneurial
mindset in the organisation as help in providing the quality as well as maintain the discipline
which is required for the business and grow and expand. In the context of Pizza express the
organisation must do collaboration with the smart people for good results. The best way to
overcome the organisation challenges is to use vast knowledge as well having team management
help in overcoming all these challenges in a well define manner.
CONCLUSION
From the above report it has been concluded that managing food and services for
important for maintaining the quality of the food in a well define manner. There are various
method in which organisation must use best suppliers who is trustworthy as it help fulfilling the
demands of the customers. For above project organisation have use 7C's model to understand the
strength and weaknesses of the organisation. There are various kind of approaches which must

be use by the organisation such as fine dinning , theme food and pop up services which have
become more common in the fast food industry. Along with this, organisation must take few
procurement and use proper management tools for providing services to the consumers. For
overcoming the rivals present in the market organisation must ensure about the ethical practises
for providing the better quality to the consumers. At last this is essential for company to use
different techniques in food and service management and also use performance review
techniques as it help in attaining the goal in a well define manner.
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