Food Service Management: Performance, Alternatives, and Implementation

This report provides an analysis of the food service management practices at Gloria restaurant, an Italian establishment in London. It examines key management areas such as team management, customer service, marketing, worker engagement, and quality control. The report reviews performance using techniques like benchmarking and the balanced scorecard. It then recommends effective alternatives to address potential issues, including gathering feedback, identifying problems, and implementing measures. The report also details an implementation plan using Kotter's 8-Step Change Model to resolve conflicts and improve organizational performance. The conclusion emphasizes the importance of proactive management, performance evaluation, and strategic planning to achieve desired business outcomes. References include scholarly articles on food service management and human resource practices.

Food Service Management

Table of Content
 Introduction
 Management practices to review the performance
 Recommend effective alternative and develop implementation plan
 Conclusion
 References

Introduction
Food service industry is related to making, selling, transporting prepared food outside the home,
manager of food industry is responsible for current practices and operation of restaurant and their
establishment.
In this report current food service management of Gloria restaurant of London is explained
which is an Italian restaurant and offer breakfast, lunch, dinner, brunch, after-hours and drinks in its
menu. The report also covers management practices of Gloria and its performance review techniques,
recommendation and proper implementation plans explained to avoid diversion occurring in
achievement of goal.

Management practices to review the
performance
Food service manager of a food industry refers to working method and innovation he uses to improve
the effectiveness of work system. The best practice is defined as those methods or techniques which
are accepted as superior to alternatives, in case of food service as Gloria certain practices can be
used as:-
Strong team management:- Management of a team in a right direction and in right way always gives
a good output, human is the most valuable resource of any organisation.
Services:- Good services meaning is defined as never to ask for anything twice, Gloria always try to
satisfy its customers by providing the best services.

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Marketing:- Awareness of competitors and customers demand changes towards food taste will help
to stand at a good position in market.
Workers engagement:- Engagement of workers and their performance are to be analysed always,
good work leads to good service.
Quality Control:-Manager of Gloria company always ensures the quality of the food they served to
raise its brand image in market.

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Manager of Gloria company ensures the performance level in management practices and uses various performance
review techniques to check the management practice is going in the right direction (Bouillon and Carmeliet,
2018).
Bench-marking:- Its a performance review technique where a company compare its own organisation with other
organisation in terms of its operations, processes in broader marketplace. Its a process of generating new ideas,
technologies to reduce costs and to increase profit & to gain customers loyalty to stand in leading market position.
Balanced scorecard(BSC):- Its a process of planning management system where they communicate what they are
trying to accomplish, measures the project , products and services and prioritize them. It also includes monitoring
and evaluation of target that are met, there are mainly 4 perspectives of the balance score customer, financial,
learning and growth and internal business process.

Recommend effective alternative and develop
implementation plan
In any organisation there are always some problems which are to be deal carefully with right problem solving tool.
Recommending certain steps which are need to be follow to resolve issues arising in the organisation.
Feedback:- Proper feedback is to be collected from the employees to known the area of problem where issues are
occurring, Gloria food industry take proper feed back to to analyse the weakness of its management.
Identification Of Problem:- Problems should be identified related to work so that a proper measure could be taken to
resolve the issue in organisation.

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Measures:- Proper measures are be implemented to avoid the problem and solve the issue to get the required
output.
Performance Appraisal:- Performance are to be measured of employees performance, target of company to be
aware of the organisation.
To solve the issues proper plan is to be implemented , there are number of tips a business can adhere in order to
monitor and evaluate its implementation plan in case of Gloria , Kotter's 8-Steps to successful change model
can be used in the organisation (Kianto, Sáenz and Aramburu, 2017).

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Objective :- The objective of the implementation
plan is to solve the issues at the workplace
arising due to lack of management
Implementation plan:- Implementing Kotter's 8-Step
Change Model to settle the conflict of
organisation.
John Kotters has introduces this model of
implementation which has 8-Steps of resolving
issues occurring in the organisation.

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Step One:- Idea of change is to be implemented if the organisation is not getting proper output, a forum
can be created where issues could be discussed, Gloria company always provide the platform where
employees of company can keep their opinion related to management.
Step Two:- Its hard to lead the whole change of on its own so its important to build coalition & therefore
its important to spread messages throughout the organisation, the company believes as no organisation
can be successful without the employees support.
Step Three:- Gloria believe a change in beginning is hard to accept so its required to create a vision for
change and understand the aim, so it wants to give a proper understanding of aim in the minds of their
employees.

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Step Four:- Vision is to be communicated throughout the organisation to utilize the coalition built in the
organisation and generate the support.
Step Five:- At this stage barriers as unclear goals, unacceptable changes are to be removed that are
occurring in the path of change to achieve objective of organisation,
Step Six:- Gloria use the strategy to achieve target of the implementation, start creating short term goals
or short term wins, this short term goals will slowly leads to gain long term goals of company.

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Step Seven:-Many changes are to be implemented so to accept that keep setting goals and
analyse what could be done better for continued improvement.
Step Eight:- The food industry company of Gloria encouraged its employees to adopt changes
and promote to the core organisation, its aim is to run company along with welfare of its
employees.
Changes are to be implemented always to achieve the required benefits of the organisation, there
should be a flexible environment in any business to gain objectives.

Conclusion
Food service management is to tackle all the activities related to improvement of the food service in
business, the manager of the food industry is responsible for improvement of food quality,
satisfying customer and managing work system in the organisation. Proper management
practices and performance techniques are to be used to achieve required targets by the
organisation. If the objectives are not achieved then implementation of plan is to be done to
avoid the diversion which are occurring in achievement of goal.

References
Kianto, A., Sáenz, J. and Aramburu, N., 2017. Knowledge-based human resource management
practices, intellectual capital and innovation. Journal of Business Research, 81. pp.11-
20.
Kitterlin, M., Tanke, M. and Stevens, D.P., 2016. Workplace bullying in the foodservice
industry. Journal of Foodservice Business Research.19(4), pp.413-423.
BC Cook Articulation Committee, 2016. Working in the Food Service Industry. Campus
Manitoba.
Andresen, M. and Bergdolt, F., 2017. A systematic literature review on the definitions of
global mindset and cultural intelligence–merging two different research streams. The
International Journal of Human Resource Management.28(1), pp.170-195.

Thank You