Food Service Management Report: Pizza Express - Business Operations

This report provides a comprehensive analysis of food service management, using Pizza Express as a case study. It examines various aspects of the food supply chain, including different approaches and procurement strategies, and how these can enhance organizational effectiveness. The report delves into the application of analytical tools such as SWOT and PESTEL analyses to support effective management strategies. It further explores different management practices that contribute to successful business operations within the food service sector. The report also discusses ethical practices in food service and their impact on overall business success, offering recommendations to support management practices and strategies that enhance effective business operations. The content covers topics such as fine dining, popup food services, theme food services, supplier credibility checks, after-sales services, and the importance of action-oriented and people-oriented roles within the management structure.

Food service
management

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Examine a range of different food supply chain approaches within the food service
industry........................................................................................................................................1
P2 Principles of effective procurement and sourcing processes for a food service operation.....2
M1 Range of different food supply chain approaches and procurement strategies that can
enhance organisational effectiveness...........................................................................................3
TASK 2............................................................................................................................................3
P3 Application of different analytical tools to support effective management strategies...........3
P4 Different management practices that support successful business operations in food service
.....................................................................................................................................................5
M2 Evaluate management tools and practices that can support successful business operations
in food service..............................................................................................................................6
D1 Provide valid and justified recommendations to support management practices and
strategies that enhance effective business operations..................................................................6
TASK 3............................................................................................................................................6
P5 Ethical practices in food service and impact of these practices on overall business success.6
M3 Various ethical practices in food service and impact it has on the overall business success.
.....................................................................................................................................................7
D2 Critically analyse various ethical practices in food service and their impact on
organisation’s business objectives overall...................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Food and safety is considered as a method by which it is necessary to prepare a food that
help in preventing illness related to food. It is considered as a catering sector which signifies that
institution was responsible for maintaining meal outside home. Pizza Express is considered as a
chosen restaurant in this assignment. The restaurant has approx 470 outlets at UK and it is
founded in the year of 1965. In this assignment, there are various aspects related to food supply
chain that assists in understanding the procedure of delivering facility to its user. In addition to
this, there are different analytical tools that help in improving strategy or tactics related to
business organisation (Beehner and Blackwell, 2016).
TASK 1
P1. Examine a range of different food supply chain approaches within the food service industry
Food supply chain is considered as a procedure in which different activity are performed
for serving superior facility to its user. There are various kinds of works which must be fulfilled
by food sector that involves appropriate process of preparing food and to provide superior quality
goods as well as services to its user. The manager of Pizza Express focuses on all age group of
individual person that help in increasing sales and profit in future period of time. There are
various approaches which are adopted by restaurant that is going to be mentioned below:
Fine dining it is considered as a superior method of serving food services to its user
around the globe. It involves different types of menu of food that involve Mexican, Italian as
well as Chinese and many more. This kind of restaurant is considered as an appropriate source of
increasing profit margin at UK. It signifies different kind of services such as holding chair of
women.
Popup food services it is a type of facility which is adopted for providing food on usual
basis. These types of services are provided to its customer for satisfying their daily need related
to food. The main benefits are to open their outlets by using limited sources and also offer
employment opportunity to new chef available at Marketplace.
Conference and events food as well as services play an important role in conference for
offering superior facility to its user. Such type of events are organised by event administration
for providing superior quality facility to its user. In reference of events the supply chain assist in
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maintaining record of inventory and make ensure that delivery as well as pickups are done in a
timely manner.
Theme food services are those facilities which is totally depends upon the choice of
individual person. This type of services attracts large number of user as they are completely
depending upon theme which is considered as a unique in various ways. It has been analysed that
the restaurant who are adopting theme and restaurants focus is on earning more and more profit
in future period of time.
P2 Principles of effective procurement and sourcing processes for a food service operation
Procurement is considered as a structure of purchasing as well as selling of goods and
services to its user (Payne-Palacio, 2016). Their role is to satisfy the need of its user for
achieving larger market base. There are various principles related to procurement that is going to
be mentioned below:
Supplier credibility check it signifies technique by which organisation create trust and
loyalty from its supplier. For improving appropriate relation with its supplier, it is significant to
possess mutual understanding on both sides. In context of Pizza Express, it is significant for
management team to investigate the past experience of supplier before recruit them for supplying
product and services at market place.
Approved supplier list for any type of business organisation, it is significant to possess
appropriate list related to supplier for providing appropriate services to its user in an appropriate
manner. In reference of Pizza Express, the management team of restaurant focuses on recruiting
superior supplier who provides qualitative material in timely way.
Value of money is considered as a facility which is provided in return of amount of
money. In context of Pizza express, their focus is on providing quality product to its customer at
Marketplace. In addition to this, they also provide value for to its customers that help in
improving goodwill at Marketplace.
After sales services and warranty It is considered as significant factor in service which
offers satisfaction level to is customer. They provide warranty to its user and also provide after
sale facility that help in attracting large number of user at Marketplace. In reference of Pizza
Express, it is important to possess appropriate services that help in resolving issues of user in an
appropriate manner.
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Buying in bulk to save money it is considered as appropriate technique related to
procurement. It is considered as a power that helps company to purchase in bulk as it assists in
savings from the effect of factor which is related to price.
M1 Range of different food supply chain approaches and procurement strategies that can
enhance organisational effectiveness
Food supply chain is considered as a technique by which they offer appropriate products
as well as services by maintaining quality during particular phase of time period. They adopt
superior method for offering facility to its user without enhancing the cost of its good. This
method is used in selecting superior alternative to offer services without enhancing the cost of
goods. The direct cost of saving for organisation is adopting their own method of transportation
as well as indirect cost savings can use renting mode of transportation as they have a limited
number of staff during the time (Pitt and Middleman, 2018).
TASK 2
P3 Application of different analytical tools to support effective management strategies
Swot analyses: It is considered as procedure adopted by company for assessing
opportunities, threats, strengths and threats at marketplace. This assists in analysing proper
positioning and also assists to analyze competitive tactics in an appropriate manner. The Pizza
Express adopts SWOT analysis that is going to be mentioned below:
Strengths Weaknesses
 In context of Pizza Express, they focus
on providing training to its user that
help in providing better services in
particular period of time. They provide
different variety of foods like salad,
dessert and many more and operate
business around the world.
 Due to increase in the level of
competition, it erodes sales as well as
profit margin of restaurant which is
considered as a weakness for company.
Opportunities Threats
 The main advantage for organisation is
to offering home delivery to its user. In
 The threat of company is there are a lot
of competitors available at market
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addition to this, they also can provide
organic food to its customer because
now days, customer is health conscious
so it help in satisfying the need and
want of its user.
place. Apart from this, competitive
firms like Pizza Hut are offering higher
discounts that can be considered as a
major threat for organisation.
PESTEL Analysis: PESTEL analysis is a framework which is adopted by marketer to assess
macro environment which imposes direct influence on business organisation. In addition to this,
it assists in reducing level of risk and also assists in increasing profit margin at larger level
(Priefer, Jörissen and Bräutigam, 2016). The PESTEL analysis help in analysing the external
environment in order to increase performance level of the organisation. The PESTEL analysis
adopted by Pizza Express which is going to be mentioned below:
Political factor Pizza Express is considered as an international brand and there are various
political factors which are consider by organisation. Due to stability in political condition of UK,
that is helpful for restaurant in expanding their company in an appropriate manner.
Economic factor herein, the organisation focuses on providing innovative services to its
customer as per their needs that help in increasing profit margin in future period of time. On the
other hand, due to increase in unemployment, it decreases sales of the company during particular
phase of time period.
Social factors are connected to the individual person and their taste, preferences and
market trends as well as many more. Therefore, the pizza Express focuses on creates relationship
with its customers by providing them services as per their needs.
Technological factors there are different technological factors which are significant for
organisation to boost their organisation. Through technology, the pizza Express focuses on
taking reviews of its customer and bring changes for offering better services or facilities to its
user.
Environmental factor involves climate, weather hygiene and many more. The concept
related to recycling is considered as a significant factor that is considered by the pizza Express.
The management team focuses on analysing the changing environment in order to taking
decisions related to growth of organisation.
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Legal factor focuses on follow different rules and regulation of organisation in relation to
food chain. For complying legal activities, the pizza Express do not focuses on using unethical
practices in business organisation.
P4 Different management practices that support successful business operations in food service
Management practices signify the working methods which are adopted for innovation and
efficiency of work (Schott, Wenzel and la Cour Jansen, 2016). Herein, there are various kinds of
practices related to management that is adopted by food service sector which is going to be
mentioned below:
Action-oriented role this is important for Pizza Express is to be action-oriented that
help an individual person to perform their work in appropriate manner. It assists in increasing the
understanding level regarding achieving goals as well as objective and reducing wastage during
particular phase of time period.
People-oriented role herein, the organisation emphasized on subordinate and making
sure that all advantage related to finance and non finance provided to the individual person for
satisfying them. In reference of Pizza Express, the management focuses on providing benefit to
subordinate that help in motivating them to perform their task in an appropriate manner.
Though oriented role it is considered as a last stage in which the owner of organisation
focuses on assessing the weakness and tries to enhance it in superior way. In addition to this, it
helps in taking feedback or review from the customer for increasing more and more profit
margin. For instance, the management team of Pizza Express focuses on adopting policies of
organisation and employee’s focuses on expanding as well as growth. It assists in overcoming
from different kind of weaknesses and offer opportunity to its employees at marketplace.
Property and Resource Maintenance Process:
It is considered as significant practices that help in managing business activities in an
appropriate manner. They are basically categorised into different types that is going to be
mentioned below:
Staffing and role in maintenance it is important to handle different work in an
appropriate manner. The management team of Pizza Express to conduct activities and functions
of organisation in smooth manner and increase profit margin in future period of time. It will
assist in removing weaknesses of lower brand image at Marketplace and perform different
function in an appropriate manner in order to reach larger number of customer.
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Food service facilities to maintain in reference of Pizza Express, it is important for
company to maintain standard quality of food that helps in increasing brand image of company
in front of customer at Marketplace.
M2 Evaluate management tools and practices that can support successful business operations in
food service
For improving successful operation of organisation, it is important to make appropriate use
of tool of management for expanding its company. In addition to this, it helps in bringing
positive business environment in order to achieve goal as well as objective in timely manner. In
reference of Pizza Express, the organisation adopts different management tool like proper
hygiene as well as a standard that help in offering quality facility to its user. The staffs focus on
clean their sitting area, utensils in order to maintain quality. In addition to this, the management
tools and techniques involve appropriate feedback that is taken from subordinate in order to
assess the weak point and bring changes by offering better services to its user (Thamagasorn and
Pharino, 2019)
D1 Provide valid and justified recommendations to support management practices and strategies
that enhance effective business operations
There are different management practices which are adopted for organising day-to-day
activities of organisation. It involves different factors like planning, budget management and
research activities. For achieving competitive advantage, the pizza express focuses on achieving
goals as well as objective by motivating its team member to perform different activity and
functions of organisation that helps in achieving goal in timely manner. It is necessary to have
optimum utilisation of resources for growth as well as expansion of company. This technique is
used in reducing or eliminating cost and improves appropriate output for company. In addition to
this, the management practices assists in increasing the brand image of company by providing
effective services to its user (Veen, Barratt and Goods, 2020).
TASK 3
P5 Ethical practices in food service and impact of these practices on overall business success.
Business ethics is considered as relation of beliefs that are related with performing various
business practices through complying few morals as well as values. Moreover, at present this is
essential for firm to indulge into CSR for societal betterment. Additionally, this assists in
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creating brand reputation as well as goodwill within marketplace. Into corporate social
responsibility practices, several accountability are incorporates like facilitating quality services
to consumers as well as also performed ethical trade practices with clients (Anser and et. al.,
2020). Rather than this, CSR assists in maximising the firm’s value and customer has become
much sensitive related to sector image. Pizza express have to comply CSR activities into its
restaurants that are stated underneath:
 Eco- friendly practices: Pizza express have to utilise eco- friendly ingredients as well as
process of manufacturing while preparing food items for its clients. Whole theses operations
have to be performed ethically.
 Conduct fair trade: It is crucial for firm to maintain ethical practices as if not then this
brings pessimistic reputation into client’s minds. Fair trade practices needs various potential
and involves quality offerings to services as well as complies whole while performing
business. This is the accountability of Pizza express to perform fair trade with its clients,
staff, suppliers and others. As this is helpful in grabbing the attention as well as retaining its
clients and staff for long term that drives towards accomplishment of objectives.
 Organic produce and local suppliers or producer: Pizza express have to utilise organic
ingredients which is produced through local suppliers for facilitating higher quality as well
as safe food items to its consumer in effective way. Moreover, this also aids them to retain
individuals for longer period as well as drives towards complying ethical practices
effectively.
M3 Various ethical practices in food service and impact it has on the overall business success.
Within food and service sector, the ethical activities plays crucial role in gaining
profitability within marketplace. So, this is essential to have several types of CSR activities like
obeying whole forms of legislation as well as performing trade practices that is vital part of CSR
(Gandhi and et. al., 2020). Pizza express administration should assure regarding ethical practices
that assists to obtain profitability and brand reputation into consumers’ minds.
D2 Critically analyse various ethical practices in food service and their impact on organisation’s
business objectives overall
This is vital for all entity managers for dealing with various ethical issues for food as well as
for sector. The corporate social responsibility practices will have affects upon business practices
and operations. It aids in influencing stakeholder as it desires to do investment into that entity
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which have higher market value as well as goodwill. This is possible by maintaining practices of
corporate social responsibility into business for optimistic results (Guido and et. al., 2020). The
CSR activities have affected Pizza express in various manner:
 Business longevity: The ethical practices drives Pizza express towards sustainability of its
business as well as functions for longer durations. With assistance of various ethical
practices they may drives towards operating the restaurant in affirmative way.
 Drives towards employees’ retention: Pizza express may retain its employees as well as
employers for longer duration through complying effective ethical practices as all persons
desires to perform with more valuable and reputed enterprises.
CONCLUSION
Based upon the above report, this has been concluded that food service management is
essential in effective practices as well as operations of food and service sector. Food supply
chain has various approaches in respect of fine dining, theme based foods and others having
several stakeholders like clients, business of food for affirmative results. Moreover, the
principles associated with food operation’s procurement and sources such as quality
maintenance, value for money etc. have to be complying. Additionally, for running the business
successfully techniques as well as activities have to be obeyed in effectively and appropriately.
Along with this, various ethical practices aids food sector for whole business growth and success.
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REFERENCES
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