Food Safety Management Report - Business Operations and Ethics

This report provides an in-depth analysis of food safety management, encompassing key aspects of the food supply chain, including farmers, processors, distributors, retailers, and consumers. It explores the principles of procurement, emphasizing transparency, integrity, economy, openness, fairness, competition, and accountability. The report delves into various analytical tools, such as SWOT and Porter's Five Forces, to assess business operations and identify strengths, weaknesses, opportunities, and threats within the food industry, specifically highlighting the case of Hazev restaurant. Furthermore, the report addresses the importance of ethical practices in food service operations and discusses performance review techniques and action planning for effective implementation. The study underscores the critical role of food safety in preventing food-borne illnesses and ensuring consumer health, emphasizing the need for rigorous management and adherence to government guidelines throughout the food production and distribution process.

FOOD SAFETY
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P1 Food supply chain..................................................................................................................3
P2 Principles of procurement......................................................................................................5
LO 2.................................................................................................................................................6
P3 Different analytical tools........................................................................................................6
P4 Human resource in hospitality industry.................................................................................8
LO 3.................................................................................................................................................9
P5 Ethical practice.......................................................................................................................9
LO 4...............................................................................................................................................10
P6 Range of performance review technique.............................................................................10
P7 Implementation and action planning....................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
Books and Journals...................................................................................................................13

INTRODUCTION
The description of food scientifically to handle, storage of the food and preparation in
such ways that it would prevent food-borne illness. To prevent health hazards there is a routine
which needs to be followed. Food is the basic need of any human being and that needs to get
fulfilled no matter what but it should be done in such a way that prevents harming the customers
or human being in any way. People who are into producing food for the customers must follow
the system the government has made for the safety of all. There are guidelines so that the
production takes place well and the customers are happy with the products they are receiving and
are keeping healthy. There are products which are being imported and exported in all the
countries and keeping the safety in place is very much required so that the people are safe all
around. The market for this industry is huge since everyone has to buy food for living. With food
there are many diseases which can get spread one of which are pathogen which results in death
or illness. The water which is being used in the agriculture of the food has to be also maintained
for that the crops do not get spoil and cause illness to people. There are a lot of safety and
management required in this field.
The report is a brief study of food chain supply, principles of procurement, tools,
business operations, ethical practices, food service operations and produce management
alternative.
LO 1
P1 Food supply chain
There are major 5 steps in a food chain supply process which are farmer, processor,
distributor, retailer and consumer (Kumar and et.al., 2017.). From this chain even if one is
missing then there chain will not be able to get completed and the chain will not take place. The
consumers can never get removed from this change because this is there basic need and they will
never stop consuming this product. The customers have no control on the products but the major
role is the farmers because they can control the prices of the product if they wish to.
Farmer
The farmer plays a very important role in this process because it is them who are
producing the products and they can rise the prices of the food by how much ever percentage
they want to. The farmers have a control on this factor because they can make the food get

produces which is not just required by the local consumers but also factories and companies who
are producing food products. The farmers make a huge profit and the most hard work in this food
chain is done by them. The safety measures have to be taken by the farmers so that they can give
the best of crops to the consumers (Ababio and Lovatt, 2015). The farmers never want to harm
the customers any how.
Processor
The food or crop will be purchased by the companies or the consumers directly and the
farmers hard work is paid off. The process is the one who purchases these products and makes
them get reached to the distributors. The processing includes making of the food by the company
for example a company producing chips will purchase potatoes and then make them get
produced in the factory. The producing in the factory is processor. While processing the
company should make sure that the product they have purchased is of no harm and is completely
healthy for the consumers consumption.
Distributor
The distributors are those who purchase or people who are hired by the company to
distribute the products in the market. The prices of the food or crops they had purchased from the
farmer has increased and the prices have gone higher because the production level too have done
some work on the food and that also required work.
Retailer
The retailers are going to selling the products to the consumers and they will make the
customers buy the product because they want to sell all the products in their store so that they
can make a profit and that way so does the company make profit. Retailers are just there for a
systematic selling of the products to the consumers (Xiong and et.al., 2017).
Consumers
The consumers are the once for which the process of making food takes place and that is
very important. Te products which are being produced have to be very safe so that the consumers
do not fall ill and if the products do make the consumers ill then the product will not do good in
the market because the consumers have this power of making any product stop from coming in
the market. The satisfactions and health of the consumer matters for the food which is being
served.

P2 Principles of procurement
Procurement is very important in today's world because the purchasing is important
because there is economy flow in the country and there will be people who are getting employed
because of this factor (Kussaga and et.al.,2017). The factors which are kept in mind while
purchasing products is very important because the company must know what they are investing
in. The factor which matter are transparency, integrity, economy, openness, fairness, competition
and accountability.
Transparency
There has to transparency from the companies to the customers and the stockholders of
the company because everyone must know what the company is investing in so that if there is
any change which is required can be done. Everyone has a say in the investment the company is
making because the company must make sure that the steps they are taking are meeting the
standards of the people who are supporting the company. The scope is investment which is being
made has to be studied properly so that the company makes a profit.
Competition
There is a lot of competition in the market and the company's have started to produce
more and more of products because that will make them get a upper hand on there competitors.
The company which are ready to invest a lot on the raw material or safety or production will do
better in the long run. The company's which are producing are using different methods to attract
customers but the customers are looking for products which are healthy for consumption so that
they do not fall sick and they are satisfied with the product. The company's want more and more
customers to take there products but the company working on the safety of the customers will be
appreciated and will be liked by the costumers.
Economy
The company which are ready to invest in the safety and good quality of there products
will do very good in the market and the company will have a good economy of there own
(Kirezieva and et.al., 2016.). The company's must focus on the safety of the customers because
if they fall sick then the company can lose a lot of customers in the brand and that can be a lot
worst than they can think. The company who wants to increase the prices must also improve the
products so that the value of the product looks that good for the customers and is accepted by
them.

Openness
The company's must provide all the information of the ingredients to the customers so
that it can also help the company to attract more customers and the openness can help the
company in lot of positive factors. The company must follow few factors and measurements so
that the company can make a lot of profit and the company's must do all the kind which are not
harming the human beings directly or indirectly (Rajkovic and et.al., 2017).
LO 2
P3 Different analytical tools
SWOT analysis is done in all the company's because this analysis can make the company
aware of all the factors of there company the company will be able to improve if they know there
SWOT. SWOT stands for strengths, weakness, opportunities and threat and analysis of these
factors is very important because the company know this about themselves so that they can grow.
There are few standards the restaurant and hotels must meet and those factors will help the
company to get more customers and will be easier for them to grow.
Strengths-
The Hazev is a restaurant which has tidy and clean interiors because that plays a very
important role in the company. The restaurants which are not having a good interiors in the
restaurant they will not be able to grow and get more customers in the branches. The prices of
the food in Hazev is very affordable and are cheaper than the other company or competitors.
Oberoi's, Taj, Hilton etc have a clean and tidy interior but the prices are so high that only the
upper class people can afford it and that is a strength of Hazev.
Weaknesses-
Hazev is new and still establishing themselves in the market. The company is newly
established and has not captured a huge market till now like the other company's have. Hilton,
Marriott, Radisson, etc have been in the field from a very long time and they have a huge
customers loyalty towards themselves (Luning and et.al., 2015.). Hazev has a limited fund
coming in the market and that is not letting the company grow faster but the other company's in
the countries are well established therefore they have a free cash flow in the organization.
Opportunities-

A office near by or a new construction taking place in the near by areas will make the
company have a great opportunity to grow. The other competitor is closing down in the area will
also be a great opportunity for Hazev (Chen and et.al., 2018). The other big competitors do not
think much about the local restaurants around them or the competitors they might have around
they just focus on making the customers come into the hotel. Hazev is a new establishment in the
country therefore they will take time to get in customers and expanding them will be a task they
will have to over come and the customers will only come when they close down or there is a new
office coming up in the area or expansion in the near by and the competitors closing down.
Threat-
The biggest threat for the food industry is when the competitors lower there prices for
getting more customers. Hazev has low prices on the food they serve and there services to the
customers but if the competitors also lower there prices then it will not be good for the company.
Porter five forces are also a type of analysis which helps the company to shape itself.
Porter's five forces are very simple and can be applied to any company. The five forces are
competition in the industry, potential of new entrants, power of supplier, power of customers and
threat of substitute.
Potential of new entrants-
There is a huge threat in the food industry because the entire world is innovative and can
serve a lot of variety in this field. The company's who are in this field have been very successful
like the table, amrutha lounge, the ledbury, etc. There is always a threat of new competitors in
the market. The company's who are in this field must have something which only there company
can serve and no other company can (Kirezieva and et.al.,).
Power of suppliers-
Hazev is new in the market so it will take time to pick up a command on the supplier but
right now the company is having to play a lot on the supplies they are taking. The bigger
companies and those companies who have been in this field from a long time are easily getting in
supplies because they do not have just one supplier but many so that if one supplier is selling at a
higher price then the company can shift to the other alternative.
Power of customers-

There is a huge role of customers in the companies and no one has a control over that
factor. The company's have to give the best of services to the customers because they are the
once who will make the economic condition of the company better or stable.
Competition in the industry-
There is a lot of competition in the market regarding this field of food. There are few
standards and factors which the company must meet so that the company can grow and get more
customers in the restaurant. The competition in the market is increasing everyday because there
are so many varies in this field which can be served to the customers and innovation and creative
food is very important if they want to have loyal customers (Qijun and Batt, 2016).
Threat to substitute-
There are a lot of threats in this field because anyone can steal the uniqueness from one
company to another and that will not let the company who innovated a food product grow and
not let them be unique anymore.
P4 Human resource in hospitality industry
The role of human resource management of Hazev is a must in a hotel industry because
there are a lot of departments and they all are very must interconnected and that is very difficult
for them to work together. The human resource department solves issues and conflicts which
take place in the department. The human resource department makes sure that all the employees
are doing there work properly and efficiently and gives one direction to the organization's
employees. The human resource department is like the bridge between the organizations
management and the employees.
The importance of the human resource department is that they have to be really careful
while selecting the right people for the company, Hazev. The standards of the hotel have to be
met by the employee which is coming in the industry so the employees must have the particular
skill which is required. The HR must have skills of good interactions and good relations with the
employees of the organization. The incentives and appraisals which are allotted to the employees
must be decided by the human resource department and even the promotions of the employee are
decided by the HR department (Ilic and et.al., 2017).
The objectives of the HR department of Hazev is that the company has to make the
minimum risk on the financial condition of the company and the they have to maximize the
investment. The human resource must make sure that the long term and short term goals of the

organization Hazev are being met so that the company can do well. The training of the
employees is also done by the HR department and the company must meet its standards and they
have to give the best of services. The decisions which are made by the management is carried
forward by the human resource and they also have a say in the decision making.
LO 3
P5 Ethical practice
The company's not just have to take care of the customers and the profits they make but
they should also be caring for there employees. corporate social responsibilities stands for
Corporate social responsibility which means the company's have to look beyond there profits and
have to care about everything and everyone related to the organization. Hazev is a restaurant
which takes acre of not just its customers but also the employees who are working in the
company, the society, environment and community. The hotels have activities in the hotel for the
employees and the customers so that they both can make the hotel work efficiently and the
company can get loyal customers (Chen and et.al., 2015.).
corporate social responsibilities will not just make the company get a profit but make the
employees and the customers happy with the services they are providing. The company will be
able to get in some loyal customers and the company will do better in the industry. The effects
on the employees will be better, attract, retain, motivate them for working in the organization.
Hazev knows most of the market strategies and methods to promote themselves but the company
will find it even easier if they do use corporate social responsibilities in the company. There are
many types of corporate social responsibilities, which are as follows-
Environmental corporate social responsibility- The impact on the environment of Hazev is
zero because they use products which are environment friendly and they can easily dispose of
there waste properly. The company's should all try to reduce there waste and reduce using
products which are harming the environment.
Ethical corporate social responsibility- The company must make sure the the employees are
treating there customers with full respect and properly with good attitude. The customers are the
main source of money coming in the company. The employees who are meeting the standards of
the company should be given a extra wage so that the employees get motivated for the same
behavior again and again (Kirezieva and et.al., 2015). Hazev has hired good employees in the

company because they need people who will make the company reach the top restaurant in
United Kingdom.
Philanthropic corporate social responsibility- This corporate social responsibility includes like
charities they make in the society. The charities made by the company is very helpful for people
in need and makes the society a better place to stay in. Hazev is a new company but they do have
future plans to improve not just the company but also improve the society.
LO 4
P6 Range of performance review technique.
Balanced Scorecards
Balanced scorecard is very important in all the organizations because it measures the
performance of the employees. The employees are rated on there performance in the organization
and the company then promotes or gives some kind of credits to the employee and that will make
the employee get motivated to do things they want to. Hazev has always done that from the very
start of the company because they knew the importance of the employees and the company is
nothing without the employees in the organization. Balanced score will make the employees
work more efficiently and will make them finish there work faster which means the company
will be able to meet there aims and objectives very quickly (Tzamalis, Panagiotakos and
Drosinos, 2016).
Hoshin Kanri Model
The word Hoshin means direction and Kanri means administration. There are seven steps
in this model which can make the company achieve there aims and objectives.
1. Establishment of vision of the organization- There is a vision that the company's must
have to achieve so that the company can go in one direction to achieve those. Hazev has
its objectives and goals very clear therefore the company knows in which directions they
are going into and making the best of quality of food for the people of London.
2. Objective breakthrough development- There have to be short term and long term
objectives that the employees must know so that everyone is clear that what is expected
out of them. The employees of Hazev are very loyal to the comp[any because the
company is providing everything to the employees and the employees are willing to help
the company to grow faster.

3. Annual objective development- The goals and objectives of the company must be broken
down to annual achievements so that the goals look simpler and easier to achieve for the
employees and they employees of Hazev do not feel like they are under pressure.
Pressure is not good for the employees to work with therefore the company makes sure
that the employees are not under any pressure.
4. Deploy annual objectives- Once the annual objectives cut down smaller then the
company makes sure that all the employees of Hazev know them so that everyone can
work as a team to achieve those mission of the company.
5. Annual objectives implementation- The decisions are then implemented for the
employees and then the company can work on them freely so that the company can grow
faster and can work as a team (Nychas, Panagou and Mohareb, 2016.).
6. Review monthly- The monthly review needs to be taken out of the company so that the
company can know if they are working efficiently and are getting the achievement that
they had expected in the long run and the decisions are being of any use to achieve those.
7. Review annually- Annual review is the main report in which the company comes to know
that they are making the profits that they had expected from the year which has just
passed. The company has objectives and goals which they need to achieve and Hazev
taking out the annual report so that they know where they stand that year.
P7 Implementation and action planning
This planning will make the company get success and they will be well organized to
achieve those goals. There are 7 c's which are very important for the company to make an effect
in the company. Hazev has already applied these in the company because they want to grow
faster and want to expand themselves. The 7 c's are as follows-
Clarity
Clarity in an organization is very important and Hazev has achieved that. The employees
of the company are very well aware of the objectives and aims of the company. The plans which
are made for making the organization work are also very much known by the employees and the
employees are following them very well.
Communication
The communication in the entire Hazev's employees is very strong and since they can
work as a team they even have a good relationship with one another. The company can make it

to the best restaurant in the world but the company has just established and getting there is a long
term goal and the company is planning on that with the communication between the management
and the employees very strong.
Change management
The management of Hazev has no intentions of changing because the company has a long
term goal and the employees are very much loyal to the company. The employees are a part of
the company who have a say in the decision making of the company and the company is doing
very well.
Criteria
The equipment's, infrastructure etc of the restaurant is very good and is not just
appropriated by the customers but it is even liked by the employees of the company. There is a
uniqueness in every company and the criteria of this company is to focus on there uniqueness so
that no other competitor can get any close to them.
Checklist
The company must have checklist for everything they are doing so that they will know
what work has been done and what is felt to achieve and then the direction of work becomes
even better (Zwietering and et.al., 2016.). There has to be a time limit for all the work and that
can only be controlled when there is a check list.
Call on help
The company is very good with there customers be it on call or in the restaurant because
they know the value of the customers and the management knows the importance of a good
employees in the organization.
Choose the right provider
The company is new therefore it will take time finding the right people who could be a
supplier in the company and the people are very much loyal as of now to the company. There
have to be blueprints of the company so that the achievement of the company becomes easier and
the division of the company is supposed to be made so that the achievement becomes easier.
CONCLUSION
The food safety is a very importance factor in a restaurant for the customers because
restaurant who want to be in the field for a long time they need to have a safety measures for