Foundations of Business Communication: A Skills Development Report

This report provides a reflective analysis of key skills developed in a business communication course, focusing on communication, numeracy, ICT, problem-solving, and teamwork. The author discusses the development of verbal and written communication skills through class activities and assignments, including active listening, clear speaking, and effective writing practices. Numeracy skills were enhanced through practical application in assessments, involving budgeting and data interpretation. ICT skills were improved by utilizing various software programs for presentations and data analysis. Problem-solving skills were honed by addressing challenges presented in personal development assessments, emphasizing methodical solutions and decision-making. Teamwork skills were analyzed using Tuckman's theory, detailing the stages of team development from forming to adjourning. The project concludes that personal skill development is essential and highlights the significance of the skills acquired during the course.

Foundations of business
communication

TABLE OF CONTENT
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Communication skills..................................................................................................................3
Numeracy skills...........................................................................................................................4
ICT skills......................................................................................................................................4
Problem solving skills..................................................................................................................5
Working with other individuals (teamwork)................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

PART B
INTRODUCTION
The skills which are learned from being involved in a particular task is said to be the
learning skills. In this project the reflective analysis on the key skill that have been learned in the
classes. This project is used to effectively analyse the key skills which are including
communication, team management and problem solving skills which are learned as a part of the
development program.
MAIN BODY
Communication skills
From the attended assessments I have been able to develop my communicational skills
both verbal and written from the activities in the class. In the starting of the weeks there were
live sessions in which the sessions were I was able to have direct interactions with my tutor that
allowed me to develop effective internation with the tutor and also my class mates. This is the
best way in which an individual can improve the communicational skills. As I was the part of
classes in which I held live sessions I was able to develop skills such as,
 Active listening
 Asking for clarification
 Asking open-ended questions for gaining insights
 Recognizing and responding to non-verbal cues
 Speaking with clear and cohesiveness
 Utilization of Humour for understanding and engaging the audience.
Apart from the verbal skills which were developed due to the weekly classes I held, I was
also able to develop the writing skills from the start of the practice sessions which began from
the 5th week. Since, then the have been able to develop an attentive session which has been
influenced with the development of the management of the business operations. The practising in
this week involved writing of different assignments and projects which were related to the topic
of macro and micro factors of economy (Escobar-Mamani and Gómez-Arteta, 2020). I also
wrote multiple assignments on the decision-making process and also the strategic management

approach of the business. I was able to develop skills such as the sound understanding of the
English language, grammar, spelling and also punctuations.
Numeracy skills
Numeracy is the ability which helps a person for recognition and application of maths
and concept in all the areas of the life (Hasanah and Malik, 2020). These skills involve
understanding of numbers, counting, solving numbers problems, measuring, estimating and
noticing the patterns of the adding and subtracting numbers. I have been able to develop these
skills from the weeks in which I was required to use the following skills in the assessments. In
those assessments which were the part of the weeks I was required to develop a distinctive
analysis of understanding the problems which were specifically mathematical in nature.
Utilization of the mathematical concepts in the description of the what is done by the
children and witnessing the what is done by them is considered to be the factors which can
influence the learned to develop the understanding of the mathematical solutions to the problems.
As I already had the basic knowledge about the numbers and certain calculations. All I needed to
learn was the budgeting skills which I practice as a part of the different assessments I made. In
those assessments I had to write the interpretation which was considered to be the influencing
decision made by the mathematical evidence which was made from the operations of the
organization. These assessments helped me with measurement of the and understanding the use
of these skills in the analytical data representations which are very important for me to complete
my assessments.
ICT skills
These skills are about the understanding the application of different range of computer
programmes, software and other application (Masats and Guerrero, 2018). Most of these skills
are about utilization of the different software for processing, spreadsheets, databases, power
points and search engines. In the current times the development of these skills are very essential
for multiple purposes. I have been able to develop important information and communication
technology. As the use of these technologies has been increasing at an alarming rate the business
has been able to develop key strategies for meeting the stakeholders and experts for working in
the field of emerging technologies related to the human individual development. I had to use all
the related software for my studies during the week.

Specially for the preparation of the presentations which I made for summarizing the
learnings in the class I was able to develop a strong influence in the development of the skills
which are required for using the development skills. The identification of the what I need to
improve on was recognized by me when the business from the development of the development
of the opportunities that can provide me enhanced knowledge on the identification of the
strategies for the development. In this business the start of the basis of the management practices
being computerized the learning was used by me in the very familiar way. Apart from this I was
able to develop strong generalized feature which was related to the statistical representation of
the resources. It can be said that I performed the best on the spreadsheets as I was able to use that
software for the preparation of analytical information.
Problem solving skills
In the assessment I was faced up with multiple problems which were the part of the
VARK, Belbin and other personal development assessments during the learning weeks. These
skills are the ones which creates some kind of contingency planning which are in order to the
creation of further problems require a particular decision-making (Khoiriyah and Husamah,
2018). The problems solving skills is such as skills which requires the utilization of the possible
solutions of the problems that are methodical and were to be narrowed down the list which are
said to be the best solution that creates working for the team a systematic process for the creation
of better decision-making process which are considered to be arriving together and in consensus
solutions.
In these weeks of learning where I faced major problems I identified a step by step way
of utilization of the problem solving process such as,
 First and foremost it was important for me to clear the issues which are considered to be
the main reason for the problem.
 It is said that certain individuals which help the individuals in the listing possible
solutions which are helpful for understanding the importance of everyone's interest.
 Once the understanding of the effects of the problems and the effectiveness in their
management are considered these are considered very essential for the evaluation of the
different options which available for me to solve those issues.

Working with other individuals (teamwork)
In the learning weeks I was able to understand that working with others is going to be
very important for the future development of my personal skill set. This is because for working
for all the employees to work together in which the business. The team work which I developed
can be understood with the help of the Tuckman's theory (Kozikoglu, 2019). This theory is a
stage development of concept which explains the different stages through which a team goes
through while working together.
Forming Stage :
In this stage I was allotted to the team with the help of which I had to complete the
assessments and other activities which were regarding the team work. In this stage I started
developing the responsibility which I had in the team. It was also the stage were is started to
know and understand my team members.
Storming Stage :
This was the stage in which the team started to work together in and started collaborating
with each other. This stage was the one where I develop strong relations with my team members.
Norming Stage :
In this stage the process and procedures of the different development strategies were
highlighted. In this stage I was having the fear of losing the strong bond which was developed
during the work did by the individual together.
Performing stage :
It is the stage were the team members show their ultimate performance in which they are
able to complete their work on time.
Adjourning Stage :
It was the stage in which my team got dissolved as it was the end of the learning weeks,
and we had already completed all out assignments. This journey which went through different
stages of development was the way in which I developed team work.
CONCLUSION
From the above project it can be concluded that learning of the skills which are related to
the personal development of the individual is very essential and effective. In this project different

types of skills which I developed during the weekly assessments were developed in this project.
This project provided the reflective analysis of all the learning and skills developed.

REFERENCES
Books and Journals
Escobar-Mamani, F. and Gómez-Arteta, I., 2020. WhatsApp for the development of oral and
written communication skills in Peruvian adolescents. Comunicar. 28(65). pp.111-120.
Hasanah, H. and Malik, M.N., 2020. Blended learning in improving students’ critical thinking
and communication skills at University. Cypriot Journal of Educational Sciences. 15(5).
pp.1295-1306.
Masats, D. and Guerrero, P., 2018. The ins and outs of teamworking: When university teachers,
in-service secondary teachers and pre-service teachers collaborate to transform
learning. European Journal of Social Science Education and Research. 5(3). pp.185-193.
Greetham, M. and Ippolito, K., 2018. Instilling collaborative and reflective practice in engineers:
using a team-based learning strategy to prepare students for working in project
teams. Higher Education Pedagogies. 3(1). pp.510-521.
Khoiriyah, A.J. and Husamah, H., 2018. Problem-based learning: Creative thinking skills,
problem-solving skills, and learning outcome of seventh grade students. JPBI (Jurnal
Pendidikan Biologi Indonesia). 4(2). pp.151-160.
Kozikoglu, I., 2019. Investigating Critical Thinking in Prospective Teachers: Metacognitive
Skills, Problem Solving Skills and Academic Self-Efficacy. Journal of Social Studies
Education Research. 10(2). pp.111-130.
Online
Collaborative On-Line Research And Learning, 2020[Online]. Available through:
<https://www.wcupa.edu/coral/tuckmanStagesGroupDelvelopment.aspx#:~:text=These
%20stages%20are%20commonly%20known,more%20collaborative%20or%20shared
%20leadership.>