Four Seasons Hotel: Managing Accommodation Services Analysis

This report provides a comprehensive analysis of managing accommodation services within the hospitality sector, with a specific focus on the Four Seasons Hotel. It delves into the critical functions of the front office, including reservations, reception, and guest services, highlighting their role in guest satisfaction and revenue management. The report also examines the key roles within the housekeeping department, emphasizing the importance of linen stock forecasting and the interrelationships between housekeeping and other departments like front office, maintenance, human resources, and purchasing. Effective communication and coordination between these departments are shown to be crucial for delivering timely and high-quality services to guests. Furthermore, the report underscores the importance of maintenance and security in ensuring a safe and comfortable environment for guests, ultimately contributing to the overall success and reputation of the accommodation provider. The analysis concludes by reinforcing the interconnectedness of these elements in achieving optimal guest experiences and operational efficiency.

Unit 7: Managing
Accommodation Services

Table of Contents
INTRODUCTION...........................................................................................................................3
FRONT OFFICE FUNCTIONS WITH RANGE OF ACCOMMODATION SERVICES............3
KEY ROLE OF FRONT OFFICE DEPARTMENT(FOD)............................................................4
REVIEW THE KEY ROLES FOUND WITHIN THE HOUSEKEEPING DEPARTMENT IN
ORGANISATION...........................................................................................................................5
IMPORTANCE OF FORECASTING LINEN STOCK AND OTHER GUEST SUPPLIES TO
MEET DEMAND............................................................................................................................5
IMPORTANCE OF INTERRELATIONSHIPS BETWEEN HOUSEKEEPING AND OTHER
KEY DEPARTMENTS...................................................................................................................6
RELATION OF HOUSE KEEPING WITH OTHER DEPARTMENTS.......................................7
DIFFERENT ACCOMMODATION SERVICES AND THE ROLE FRONT OFFICE................8
Different accommodation services..............................................................................................8
Role of front office......................................................................................................................8
IMPORTANCE OF MAINTANENCE...........................................................................................9
IMPORTANCE OF SECURITY.....................................................................................................9
IMPORTANCE OF MAINTANENCE.........................................................................................10
IMPORTANCE OF COMMUNICATION BETWEEN HOUSE KEEPING AND OTHER
DEPARTMENTS..........................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES................................................................................................................................1

INTRODUCTION
Hospitality industry is considered to be one of the largest sectors that is composed of several
entities and the formulations that are the driving factors of growth. In order to provide
accommodation services to people around it is always essential to keep note of all the customer
requirements that are probable means of deriving the services that every organisation usually
entitled. Providing the best accommodation services is one of the major and a key role play in the
society where the business would eventually deal with influential factors that are addressed.
There are several experiences that are determined as a part of the number of visitors that every
organisation usually keep a note of (Kaewnuch, 2019). A complete understanding regarding the
customer requirements would eventually give rise to better accommodation services and the
concept that are oriented in the organisational premises with respect to the customers. This can
be made prominent by exaggerating over the interaction facilities on to the customer orientation
such that the process of providing better needs would be gratified. This entire report will aim
towards the accommodation services in hospitality sector and how far are the influential factors
are included unit. Several elements like that of quality accommodation and the key role that
every organisation usually play is being highlighted. The organisation that is chosen in this
regard is four seasons. The organisation four seasons is referred to be one of the best that is
operating in terms of extending the accommodation services with the luxury premises that are
required. The elements of this particular organisation are highlighted.
FRONT OFFICE FUNCTIONS WITH RANGE OF ACCOMMODATION
SERVICES
Members of the front office directly interacts with the guest, and it is generally a first place that
the consumer get to when they first come to the office. Front office have the complete details of
the guest who visits the hotel. In an accommodation services front office team manages the guest
checking in and out services, they receive and maintain the reservations which made
telephonically or from online website (Colin Calder Automobile Association, 2018). As for the
four season hotel London, it is essential for them to have better or talented employees for their
front desk as it is the area that maintains the hotel profitable and productive otherwise they will
have to face vulnerable situations. Some front office functions are as follows:

Reservations: It is the area where the front desk takes the bookings for services, well-structured
reservation system enables the hotel to continually flow of customer into their property. This
Section lay out the main responsibility as in registering the room and other services from
different sources. In order to increase the reservation, it is important for the Four season hotel to
analyse the priority guest on the basis of their past bookings, it will guide them to personalise
their guest experience.
Reception: In the hotel reception refer as the desk that reserved the rooms for the customer and
solve the queries of consumers. Reception employees greet the guest and guide them to reach
their room, they also maintain their colleague’s calendars. for the Four season hotel, employees
need to carry out the clerical duties as well.
Guest services: These services are the major and plays a crucial role, from which the hotel firm
tries to impress the guest with their unique services, so that they will visit again the hotel
premises. It involves the room services, laundry and others.
Night Audit: Main aspect of this to collect maximum revenues against different revenue heads,
it is the regular activity of reviewing the consumer account transactions, which is managed by
the front desk. With this four season hotel will be able to sync their organisational
functionalities.
KEY ROLE OF FRONT OFFICE DEPARTMENT(FOD)
Front office department manage carry out the crucial functions for the organisation. All
work is managing and controlled by the front desk manager, who leads the team in a forward
direction and make them able to serve better services to guest. key roles for FOD are as follows:
Develops the guest database: It is important to save the data of guest, it will help in easy and fast
process (Shin, Perdue and Kang, 2019). Front desk staff creates the guest database to store their
information regarding their identity, profession so that hotel firm will be able to send the
notification whenever they are introducing new services. Thus front desk manager need to
possess all the skills which lead them to lay out the greater operations for firm.

Managing or handling guest accounts: Front desk Manager carefully maintain the guest data, as
to efficiently manage the transaction information so that it will be helpful in making annual
report. Therefore, for the four season hotel it is essential for them to have skilful manager, so that
they can easily improve their internal functionalities as to leading team, it will direct them
towards successful path.
To ensure guest satisfaction: It is one of the most important criteria which every
accommodation organisation do, as guest are the key source of earning, thus it is important to
provide better service experience to guest in order to make them potential visitor. as for 4 season
hotel, they need to ensure top services has been providing to their guest, as to solve their issues
on time or to make them comfortable with their services (Enríquez and et.al 2020).
To meet the vision and objectives of the organisation, it is important for four season to hire
the talented employees or to provide them training environment so that they can understand the
work system. it will help them to carry out operational task efficiently.
REVIEW THE KEY ROLES FOUND WITHIN THE HOUSEKEEPING
DEPARTMENT IN ORGANISATION
Housekeeping department refer as the operational team who lay out the maintenance, aesthetic
upkeeps for the rooms. This department mainly aims to provide the neat and impressive services
to the guest. employees in this department everyday stocks up the hotel carts with the clean
towels, fresh linens and cleans the room or pave yard areas. For the four season hotel, house
keepers proceed to work with efficiency as to provide the high cleanliness standards, and caters
the laundering requirements (ÇİÇEKDAĞI and EKEN İNAN, 2018). Some other roles are, as for
the organisation they have the dedicated phone services for particular housekeeping department,
from there employee’s response to the call and sends the housekeeper to fulfil the demand of the
guest.
IMPORTANCE OF FORECASTING LINEN STOCK AND OTHER GUEST
SUPPLIES TO MEET DEMAND
It is essential for the inventory level for linens are sufficient in order to lay out the smooth
operational tasks for the housekeeping department. It helps the hotel organization to acquire the
great market share in their field.

Increase the customer satisfaction:
From which four season hotel can also proceed with to provide the better and efficient
customer services. As for forecasting the stock firm will easily measure the demand, which
guides them to efficiently manage the purchase order.
It is seen that at peak time availability of the resources are found difficult, also for the
hotel firm it is important for them to manage their resources. in such scenarios firms are facing
problem in price negotiations, and what if the hotel does not have the resources to offer to their
customer, in such they will have to face the situation where they are at the verge of failure.
Therefore, it is important to stocks the resources for better use (Modic and Damij, 2018). From
this firm will be aware of their supply chain with this they can easily satisfy their guest, also
enable them to fulfil the demand of the customers.
IMPORTANCE OF INTERRELATIONSHIPS BETWEEN
HOUSEKEEPING AND OTHER KEY DEPARTMENTS
Managing accommodation services is not a small task to accomplish. It is a tedious convenient
factor that will have to be maintained over a durable basis such that the organisation can gain the
required profitability. In this regard the housekeeping in the organisation is defined to be one of
the biggest out of which there is a lot more flexibility that will be honoured. As a part of this the
housekeeping will have to be attentive in dealing with the other departments of the organisation
to make sure that all the things are going on a right track (Xie and Chen, 2019). In a well reputed
organisation like that of four seasons it is one of the necessities to make sure that the customers
are entitled with a proper housekeeping facility fact that they can facilitate the right number of
amenities which are to be catered. There are wide range of customers that usually visit the
organisation and each customer personification will differ from the other. There will be varied
set of needs and it is not until when there is a proper relationship between the housekeeping and
the other departments that the satisfaction level will not be achieved. As a part of this there is a
constant tracking of the management with respect to housekeeping such that it is constantly in
touch with the other frameworks of the organisation to make sure that the availability of every
element is gratified to the customers. The provision of timely services can be fostered with
respect to the relation that is maintained between housekeeping and other services. This is also
one of the important coordination that will have to be managed in an organisation every time

since a delay in the required assets that are to be provided to people would bring about a remark
in their operation (Casais and et.al, 2020).
RELATION OF HOUSE KEEPING WITH OTHER DEPARTMENTS
In hospitality industry the housekeeping department is one of the vital components that would
eventually deal with the entire satisfaction of guests. This particular relationship with the
housekeeping and the other departments of the organisation will let them take a quick note of all
the accommodation services that are to be captured. One might seriously not be able to deal with
the extravagance of housekeeping unless and until there is a prominent that is being fortified. For
this there is a set of policies that are to be highlighted in which the housekeeping can make sure
to co-ordinate with the other departments. Few of the departments in the organisation four
seasons in which the housekeeping usually maintains a prominent relationship are as follows:
Front office: front office aur different dost is regarded to be the vital component in a hospitality
industry where it is usually originated to receive the guest. The front office department in
relation to the housekeeping would allow them to understand the entry and exit of guests such
that the right fit of amenities can be provided (González-Torres and et.al, 2021).
Maintenance: there is a maintenance department in the organisation to which the housekeeping is
totally in charge of. The maintenance department usually entitle the factors that will have to be
gratified in regard to the customers and therefore the housekeeping in this regard can have a
complete knowledge about what their work eventually is going to be.
Human resources: the housekeeping in the organisation is usually in relation with the human
resource department in terms of the maintenance of staff and also the issue of identity cards that
ought to confirm the duties of the housekeeping staff. The facilities that are oriented with
housekeeping people can therefore be gratified by the human resource management.
Purchase department: the purchase department in the organisation for seasons is usually in
coordination with the housekeeping such that they can purchase various items that are required
for the housekeeping in order to maintain the guest supplies.
Security department: there is a constant relation between the security as well as the housekeeping
in the organisation with an advantage to avoid gambling (Joppe, 2019). The activities that are
happening inside the room would eventually be highlighted by the housekeeping staff thereafter
the organisation will take action against.

Laundry department: the housekeeping department is into maintaining perfect quality to enhance
the prominence of services and therefore it is in constant touch with the laundry department such
that the appropriate needs of guests can be met.
DIFFERENT ACCOMMODATION SERVICES AND THE ROLE FRONT
OFFICE
Different accommodation services
When it is an accommodation service provider there will be a range of elements that are being
covered. In this regard the four seasons would eventually highlight the possible services that are
provided like as follows:
Stay: this is to entitle the fact that the travellers are the guests that have approached the
organisation for a little long stay that is associated with all the provisions for couple of days.
Bed and breakfast: the organisation Four Seasons would eventually highlight the type of service
which include bed and breakfast. The services that are put forth in offering the wide range of
recipes as a part of breakfast is highlighted as a part of service.
Recreation chalets: the recreation chalets are a type of refreshment that is offered to guests that
have approached the organisation. The different ways to enjoy and stay refreshed with the
prominence are being provided by organisations as a part of services that are offered (Pham and
et.al, 2018).
Role of front office
The front office in the organisation is regarded to be one of the prominent out of which the entire
organisation usually relies. There is a security program that is brought forth with respect to the
role it plays in particularly highlighting the choices of organisation. The queries that are
associated with organisation are particularly being dealt by the front office and their needs are
also building address. In other words, there call is as important as any other formulation in the
organisation while dealing with a hospitality sector. The front office that is managed in Four
Seasons organisation is a one of the valuable assets out of which it usually entitles the number of
customers that approach the organisation (Nguyen and et.al, 2020). A part of enquiring about the
organisation is to provide a better information and therefore it is mostly stressed and dependent
upon the communication skills and proper screening. The Four Seasons organisation recruits
staff especially for front office that would eventually interact and communicate with people that

approach. Their queries are provided with the additional policies and valuable explanations that
are usually provided. This can bring a positive personification in the midst of customer that
might choose and refer the organisation over and over again.
IMPORTANCE OF MAINTANENCE
Maintenance is one of the prominent aspects that is associated with the organisation. To derive
the means of maintenance it is always essential to cope up with the circumstances that are
entitled by customers. There is a greater importance that is scheduled for maintenance because:
To provide good service: a service that is associated with all the facilities is an expectancy and
also one of the derivable practices of productivity. By maintaining a consistency towards
offering services it is always essential to drive the means of an organisation in the pace of
development (Almeida and Pelissari, 2019).
To deliver strong return on investment: a good and a prominent return on investment is essential.
The organisation four seasons is a put forth in a downpour of delivering the strong return which
is associated with investment with the operational categories. There will not be any financial
ripple that is expected as a part of delivering the strong return.
IMPORTANCE OF SECURITY
Security is defined to be one of the prominent and a spectacular component in an organisation
that will have to be presided over. In order to make sure that the organisation is protected with
respect to all the assets it is always essential to move ahead with the safe and secured means such
that this contribution can make a lot of changes in the derivable perspective. The preventive
measures that are into the client as well as customer personification and the valuable and crucial
information that is into the operational process is being secured at all levels. The technological
implementations require several security mechanisms such that the organisational data will not
go out of vain (Killaspy and et.al, 2020). It is one of the important criteria to deal with the
customer information because that is confidential and the organisation will have to take charge
on a complete basis in order to overlook. In every aspect protecting the customer data will be
helpful in dealing with the set of organisational policies and financial implications such that the
organisation no terms get pruned to the fraud prospects that are happening around.

IMPORTANCE OF MAINTANENCE
Maintenance is not just the definition that will have to be entitled but it is the entire set of
organisational policy in offering accommodation. There is a greater role that is being played by
maintenance in the organisation. The entire supervision that is brought forth with respect to the
formable entities statement direct client satisfaction is being ratified with respect to the services
that are under maintenance. There are typical instances where the maintenance is interpreted by
the set of activities like that of housekeeping and the front does criteria in the organisation that
would often deal with the other department in initiating the choices of customers. It is not just
about providing accommodation but it is also a set of entity where the comfort will have to be
derived. As a part of this the maintenance will deal with activities like that of cleanliness of the
room and the entire arrangement that will have to be made with respect to food and shelter
(Murage and et.al, 2019). The organisation four seasons in this regard is one of the spectacular
component in deriving the feasibility of maintenance as one of its approach in a critically
evaluate in the choices of customers. The satisfaction is derived with the prominence of whatever
ideology and personification they are coming and visiting the organisation. The set of
maintenance services that are being provided by the accommodation point of view is one of the
driving criteria to give the organisation equality and quantified efficiency.
IMPORTANCE OF COMMUNICATION BETWEEN HOUSE KEEPING
AND OTHER DEPARTMENTS
Communication play an important role in determining the standards of the organisation. There
are certain facilities that will have to be gratified with respect to accommodation services and in
this regard communication plays a vital role. One might not be able to deal with the extravagance
of communication unless and until it is being identified as one of the important criterion in
deriving the guest satisfaction. The housekeeping facility in the organisation is the said to be one
of the effective ways of offering the services to the customers that have encroached over. Data
communication between housekeeping and the other facilities department will help them to
gratify the needs within instance and there will not be any delay in providing the right set of
services to people around (Sandiso and Edoghogho, 2021). It is also important in order to
improve the facilities and therefore the proper communication will help the housekeeping facility
to take note of every valuable information and process them accordingly. The services that are in
regard to maintaining a proper cleanliness and well as identifying a proper interaction is

therefore graphite with respect to housekeeping facility and the other departments there for a
proper communication between these two roles in the organisation will help them to better
understand the customer.
CONCLUSION
The report concludes upon explaining the aspects of accommodation services as well as the
different formulations that are in regard to various functionalities. The key roles within the office
department as well as the operations that are to be performed on overall business mission and
objectives are identified in this report. The several other policies of work that are brought forth in
accessing the importance of linen stock and other guest supplies is also highlighted in this regard.
The evaluation that is put forth with respect to various roles of the organisation is highlighted
and the importance of communication between every role is being gratified.

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Online
Accommodation services, 2022: [Online]. Available through: < What does Accommodation
Services mean? (definitions.net)>
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