Professional Identity: Four Seasons Hotels Interview Process Analysis

This report delves into the interview selection process employed by Four Seasons Hotels, specifically for the hospitality manager position. It begins with an introduction outlining the importance of a robust selection process for this key role. The report then simulates a job interview scenario, showcasing the questions and responses typically involved. A critical analysis follows, evaluating the strengths and weaknesses of the interview process, such as its ability to assess candidates' skills face-to-face versus its time-consuming nature and geographical limitations. The report further assesses the obstacles and challenges encountered during the interview process and offers a personal reflection on the experience, highlighting the importance of both hard and soft skills. The conclusion summarizes the effectiveness of the Four Seasons Hotels' interview selection process in identifying suitable candidates. The report also includes references to relevant books and journals.

Unit 3 - Professional
Identity and Practice
Four Seasons Hotels

Table of Contents.
 Introduction
 Job Interview for the Position of Hospitality Manager
 Strengths and Weaknesses of Interview Selection Process
 Evaluation of the Interview Selection Process with its Obstacles and Challenges
 Personal Reflection of the Interview Selection Process
 Conclusion
 References

Introduction
 This presentation analyses how the interview
selection process is conducted at Four Seasons
Hotels particularly for the job position of hospitality
manager.
 As the role of hospitality manager is essential for
the successful operations of Four Seasons Hotels,
the selection process needs to be conducted in an
effective manner in order to procure the best talent
for the position of hospitality manager who possess
all required skills, abilities and experience.

Job Interview for the Position of
Hospitality Manager
 Below is the interview selection process conducted by Four Seasons Hotels for the position of
Hospitality Manager:
 Interviewer: Hello Mr. Smith, please tell us about your academic and professional background.
 Candidate: Good morning sir, I have completed a course of hotel management from a prestigious
institute in London and have worked within the hospitality industries of UK for the past 2 years,
gaining a lot of practical experience which I think would be immensely helpful towards becoming a
successful hospitality manager at Four Seasons Hotels.
 Interviewer: Which particular skills required by hospitality manager do you possess Mr. Smith?
 Candidate: I am well versed in all the hard and soft skills required for this job position. I possess
hard skills such as experience and knowledge of all managerial theories, accounting, financing,
budgeting etc., and I also possess soft skills required such as creative and innovative thinking,
effective communication skills, leadership skills, confidence etc.

Strengths and Weaknesses of Interview
Selection Process
 Strengths:
 Strength of interview selection process relate to its
ability to allow for face to face examination and
evaluation of one’s skills, talent and competencies
in a way that other selection methods such as
written tests do not offer.
 Interviews also allow a business to get a more
rounded understanding of the hard and soft skills
possessed by a candidate in order to procure the
best available talent.

CONT.
 Weaknesses:
 Contrastingly, interviews require all candidates to be within the geographical vicinity of
the business organisation where the interview is supposed to take place.
 Another weakness of the interview process relates to its time consuming nature as each
separate individual is required to be interviewed separately with the interviewers
required to memorise or write down the answers, behaviours, skills and experiences of
all candidates in order to select the best candidate.

Evaluation of the Interview Selection
Process with its Obstacles and Challenges
 Interview selection process is an immensely
useful tool for the selection operations of Four
Seasons Hotels, in their efforts to procure the best
talent who is able to conduct the operations of
hospitality manager in an effective and efficient
manner.
 Interviews allow for Four Seasons Hotels to
assess the skills and experience of many
candidates and select the best candidate for their
operational positions such as hospitality manager.

Personal Reflection of the Interview
Selection Process
 Undertaking the interview process for the position of hospitality manager made me
realise the importance of interview process for the hospitality industry and how
interviews also provide the potential candidates with a medium to quell their own
issues and queries about the job position.
 I found that the interviews are immensely beneficial as they allowed for me to
showcase both my hard and soft skills to the interviewers in order to better assure them
that I am in fact the right candidate for the job of hospitality manager.
 Through the interview process I was also effectively able to articulate to other about
my own past experiences within the hospitality industry and how these contribute
towards making me a competent hospitality manager for Four Seasons Hotels.

Conclusion
 Based on the finding of the presentation, it can be concluded the interview selection
process conducted by Four Seasons Hotels is effective towards procuring the right
candidate from external environments who possess valid skills and experiences
required.
 This presentation analyses how Four Seasons Hotels conducts its interview selection
process and evaluates the strengths and weaknesses of this selection method.
 Further the presentation provides reflection of the interview process conducted by Four
Seasons Hotels.

References
 Books and Journals
 Chiang, C.I. and Saw, Y.L., 2018. Do good looks matter when applying for jobs in the
hospitality industry?. International Journal of Hospitality Management. 71. pp.33-40.
 Zhao, J., 2019. Industry leader interview: Jerry Montgomery. International Hospitality
Review.
 Fernandez, S. and Pougnet, S., 2018. Is there structure in the selection interview?
Evidence from hotels in Switzerland. Journal of human resources in hospitality &
tourism. 17(1). pp.80-97.