This report provides a comprehensive analysis of a front desk manager's experience at Marriott, focusing on skill audits, personal development, and career planning. The report begins with an introduction to work-based learning and its importance in developing professional skills, communication abilities, and academic integrity. Part 1 of the report details the manager's skill audit, identifying areas for improvement such as communication, team management, and presentation skills. It includes SMART goals for future development and reflections on progress. The subsequent sections reflect on the progress in the work role, identifying required skills such as customer service, communication, networking, and multitasking. The report also evaluates the manager's learning through reflective logs, highlighting strengths and areas for improvement like leadership and negotiation. Finally, it includes a short report on planning for a future career role, emphasizing the importance of hospitality and the lessons learned during the internship, along with references to supporting literature.
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