TOUR 471: Job Description Analysis & Interview Activity Solution

This assignment analyzes a job description for a Front Desk Manager role at Fairmont Hotels, focusing on the tourism industry. The student provides a detailed analysis of the job description, examining its strengths and weaknesses, and discussing aspects such as required skills, educational qualifications, and the organizational culture. The analysis also includes an assessment of the legal defensibility of the job requirements and the student's own competencies for the role. Furthermore, the assignment includes a section with interview questions and the student's responses, demonstrating their understanding of the role and their ability to address potential challenges. The student also suggests improvements to the job description, based on the readings from the course.

Running head: JOB DESCRIPTION ANALYSIS
JOB DESCRIPTION ANALYSIS
Name of the Student
Name of the University
Author Note

1JOB DESCRIPTION ANALYSIS
Part 1
The job role of a Front Desk Manager has attracted me to a great extent and with respect
to this, I would like to take up the role of a Front Desk Manager in a reputed organization. The
Front desk manager is generally present in the hospitality organizations and he is the first point
of contact for the different customers and it is with respect to this, that the manager would be
required to portray utmost professionalism. An integral strength of the job requirement is that it
requires a candidate with adequate communication skills who will be able to communicate very
well with the guests who are visiting the office. The crucial skills which the manager is required
to portray and use in the workplace can be understood to be the Organization skills. However,
one of the major drawbacks of the job description can be understood to be the fact that it does
not specific the Gender of applicants they require, if there is any such specification and
additionally, no such detailed educational qualification of the applicants has been provided.
Another aspect which might be difficult for the different applicants to fulfill can be
understood to be the fact that, the job requires an experienced individual which may then make it
difficult for fresher’s to apply for their same. According to me , the job requirement is not
requiring anything unjustifiable and simply expects that the different applicants will be willing to
work in Canada with respect to all the legal requirements. Additionally it does not possess a
Labor Market Impact Assessment (LMIA) which could be supporting a foreign worker with
respect to the same. The job description is for the Fairmont Hotels in Canada and it is
mentioned that their culture is governed by the customer satisfaction policy and in line with this,
the different candidates in the firm are expected to abide by this policy itself. According to me, I
possess all the adequate policies which will help me to become a considerably good manager. In
line of this, the organization expects a good communicator and organized individual and hence, I

2JOB DESCRIPTION ANALYSIS
believe that I have all the skills and competencies which will help me in getting selected for the
same job. However, I do not have prior experience in the field but I believe that with
adequate training I will be able to get the job.
Part 2
Questions
1. How do you expect to keep yourself updating with the different skills of a manager in the
every changing business environment?
2. Given a scenario that an individual has lost his luggage in the premises of our hotel, how
do you aim to resolve the customer query
3. The working hours are generally very long and tedious in our field. Are you ready to
devote this much time to us?
4. Why should you be hired as the Front Desk Manager at Fairmont Hotels?
5. Prescribe three changes you would like to make in the operations so as to make the
different procedures considerably efficient?

3JOB DESCRIPTION ANALYSIS
Part 3

4JOB DESCRIPTION ANALYSIS
Link:
https://www.google.com/search?ibp=htl;jobs&hl=en-
IN&kgs=e895e02d971d4a2d&q=front+desk+manager+job+in+canada&shndl=-1&source=sh/x/
im/textlists/detail&entrypoint=sh/x/im/textlists/
detail#fpstate=tldetail&htidocid=d6dRJp5dJuitYJJPAAAAAA%3D
%3D&htiq=front+desk+manager+job+in+canada&htivrt=jobs