Front of House: Key Operational Issues and Management Report Analysis

This report delves into the critical operational issues that impact the front-of-house area of a business, emphasizing the importance of effective management and planning. It highlights the significance of the front-of-house environment, including factors like ambiance, cleanliness, and security, and its direct influence on customer satisfaction. The report further examines key operational aspects such as departmental planning, organization, staffing, leadership, control, and coordination. It also identifies and discusses the major operational challenges, including marketing and sales strategies, financial management, human resource management, and the importance of quality management in delivering excellent customer service. The report emphasizes how these factors collectively affect the performance of a business and the need for strategic management to address them.

ROOMS DIVISIONS
MANAGEMENT

TASK 2
2.1 Importance of front of house area
Front of House area: The front of house area is very crucial for the firm for
effective management and maintenance and development of key areas.

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Ambience created in the front of house area, the heating and lighting
maintained and even the flowers that are kept in the area; all have significant
impact on the guests.
Securities and cleanliness is also important part of front of house area
effectively. This will help Clientele hotel employees to be prepare for
upcoming Blue energy meeting in Ball room hotel.
Housekeeping and front office services are the two main section which looks
after maintenance, re pairings, mechanical system and electrical items.

2.2 Planning and management of front of house area
Departmental Plans: This is an important planning aspect, which ensure
the development and communications of plan for different department to
ensure that they work effectively and efficiently.
Organising: The organising process should be flexible that incorporate
changes are easily accepted.
Staffing: Staffing refers to the suitable management of employees according
to their working skills and knowledge. This will help Clientele to manage
work effectively.

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Leading: Managers should motivate and encourage employees towards their
individual work in order to increase organisation efficiency.
Controlling: The front of house area activities should be managed and
controlled effectively such as securities, management and maintenance and
development of key areas etc.
Coordination: Managers and employees should communicate with each
other in order to provide effective and quality services to customers.

2.3 Key operational issues affecting performance of business
Marketing and Sales: These two are the biggest operational issues affect
the business in terms of front of house area.
Financial management: Cash transactions from customers is managed by
front desk employees of front of house areas.
Human resource: Human resources is also a issues for the firms in order to
manage and control activities of employees.

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Quality management: customers pay price for the quality products and
services. They can not compromise with the quality.

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