Report on Front of House Operations Management in Clientele Hotel

This report examines the front-of-house operations management at Clientele Hotel. It begins by highlighting the importance of the front of house area, emphasizing ambiance, guest relations, and security. The report then delves into key aspects of planning and management, including organizing, coordinating, staffing, leading, and controlling. Furthermore, it identifies and discusses key operational issues affecting the front office, such as financial and sales and marketing challenges. The report concludes with a list of references, providing a comprehensive overview of the subject matter.

Rooms Divisions Operations
Management
(Task 2)

Table of content
 Introduction
 Importance of front of house area
 Key aspects of planning and management
 Key operational issues
 References

Introduction
Rooms division is an important concept regarding effective
operation of hospitality functions. It is the duty of a manager of
hotel to properly deploy their skills and technologies regarding
maximisation of occupancy and rooms revenue.

Importance of front of house area
There is huge importance of front of house area of Clientele
hotel. Effective providence of roles and responsibilities helps
in management of hotel services in more appropriate manner
which is defined below:
 Importance of ambience
 Guest relations
 Security services

Key aspects of planning and management
Different key aspects which help in effective management of
front office in Clientele hotel are mentioned as follows:
 Planning
 Organising
 Coordinating
 Staffing
 Leading
 Controlling and evaluating

Key operational issues
There are many operational issues which affects the functions of
front office area in Clientele hotel. Due to such issues,
adverse impact is seen of the quality of customer’s services.
Different issues are mentioned as follows:
 Accounting/ Financial
 Sales and marketing

REFERENCES
Sia, I. G. and Wieland, M. L., 2011, April. Current concepts
in the management of tuberculosis. In Mayo Clinic
Proceedings (Vol. 86, No. 4. pp. 348-361). Elsevier.
Evertson, C. M. and Weinstein, C.S. eds., 2013. Handbook
of classroom management: Research, practice, and
contemporary issues. Routledge.

Thank You