This student journal entry reflects on the writer's experiences in the front office and housekeeping departments of a hotel, specifically Premier Inn. Utilizing the Gibbs reflective model, the author describes their initial challenges, particularly the pressure of customer interactions in the front office, and how support from seniors and improved communication skills helped them adapt. The journal evaluates the author's strengths in self-management and weaknesses in time management, analyzing how these skills will translate to future roles. The conclusion emphasizes the importance of communication, flexibility, and time management in the hospitality industry, proposing an action plan to improve time management skills through software and practice. The journal provides references to relevant academic sources.