Analysis of Accommodation, Front Office Services and Management

This report explores the services provided by the front office and the accommodation offered by different hospitality organizations. It analyzes the roles and responsibilities of front office staff, including the handling of customer complaints and the provision of various amenities. The report differentiates between services offered by three-star hotels and five-star hotels, highlighting the diverse range of services and facilities provided. Additionally, it examines the legal and statutory requirements that apply to rooms division operations, as well as the impact of contemporary management issues on the effective management and business performance in the front of house area. The report discusses the key aspects of planning and management of the front of house area for a given hospitality operation and critically evaluates key operational issues affecting the hospitality business.

Presentation Title

1.1 Accommodation and service provided
by Front office of different Organisation
There are various accommodation facilities which hotels offer
they are; Single Bedding, Double Bedding, Twin Rooms.
Service provided by the front office in hotel are:
• The front office department provides the detail of the hotels,
the availability of the room as per the requirement of the
customers or checks on the blockages of the room and try to
manage or remove them.

Contd..
• They offer the services of redress al of complains by the
customers regarding the hotel or it services.
• They check on the requirements of the consumer and offer
service according to it.
• The front office keeps the track on the sanitation of the
rooms it cleanliness and the disposal of wastage in a
proper way before the room is allotted to the customers.
• They provide the service of cash withdrawal and deposit
on counters to all it customers.

1.4 Evaluate the service provided by the
Room Division Department
• The room division department has various jobs to perform for
the functioning of the hotel they see to the services like room
service, offering up of food and beverages, ironing, laundering
of clothes, etc.
• But, the are differences in the way they provided services.
• The three star hotel like Phoenix will provide the service of
rooms and the meals chosen by the customers along with other
basic amenities like; lighting, bedding, toilets.

1.1 Accommodation and service provided
by Front office of different Organisation
They do not give luxurious services to there
customers like any five star hotels. But the five
star hotel like Hilton London will provide
luxurious services along with all the basic
amenities. The Hotel will provide extra care and
the more satisfactory services to there customers
such as free Wi-Fi, double sized and king-sized
beds, rich experiences of spa, more personal
space, etc. Further, the grievances are handled
more