Effective Front of House Management: A Hotel Operations Report

This report provides an analysis of front of house operations and management within the hospitality sector, specifically focusing on hotel environments. It emphasizes the significance of the front of house in delivering superior guest services, encompassing food and beverage, room facilities, and efficient coordination. The report details planning and management aspects, including sales, room design, ambience maintenance, and handling guest inquiries. It also examines operational challenges affecting business performance, such as customer satisfaction and financial management. The study highlights the importance of effective front office operations, emphasizing quality services and efficient management to enhance sales and achieve business objectives. The report explores the roles and responsibilities of various staff members, detailing operational issues, and the impact of service quality on customer satisfaction and financial outcomes.

Room Division & Operation Management

 The front house in Hilton hotel provide the guest best
services in food and beverage services, and rooms
facilities.
 The front office make proper coordination among the area
and handles the cash receptionist from the guest.
 They solve their guest query details and explain a varieties
of services. They provide ambience atmosphere in the
hotel, they are include everything in hotel or inside the
hotel.
 They provide contrast of natural and artificial lighting in
their hotel and warm.
2.1The importance of the front of house area to effective
management

 This hotel are very attractive giving best qualities to the
customer. They provide guest services like food,
internet facilities, bar, restaurant and they also giving
the security services.
 So it is important for front office giving the effective
services and management in their hotel front house
area.
Contd..

 The planning and management of Hilton hotel front house area
is very effective manner like sale management, design of hotel
rooms, ambience maintenance, handling guest queries by
computerized system and management services.
 This hotel making their planning regarding guest services is
very effective and they organizes their plan through
management of front office.
 They coordinating their duties among the employees and
collecting the response from their guest .
 The planning and management for front house area determine
the design, ambience and cleanliness of the hotel environment.
2.2 Aspects of planning and management of the front house area
for a given hospitality operation

 All the interior design of the Hilton hotel is discovered
through their planning and management for the front
house.
 Staffing is also the part of their hotel planning their
employee staff doing their work in timely like regular
maintenance of the hotel premises, regular inspection
of the room and washing floors, clothes in the hotel
rooms.
 This hotel control all over the area, sections and
evaluate their worker performance daily.
Contd..

 The operational issue of this hotel are identifying the
actual problems that are direct effect on business
performance and effective management of the front office
area.
 They identifying the customer satisfaction quality service,
sales and financial management of their hotel.
 The effective front office operations management increase
their sales volume of this hotel and achieved their goal of
the businesses through providing efficient food,
accommodations services to the guest. They also increase
their financial strength through effective sales.
2.3 Operational issues affecting the effective management and
business performance of the front office area

 The operational issue affect their hotel services, effective
management and business performance also through quality
of services if they people are not giving the best qualities of
services to the customer, and not fulfill their demand,
operational issues are arise and they face many problem
related their hotel service.
 The quality management system in the front office department
also face these issue so they need to improve their services
and maintain their services.
Contd..

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References