Front Office Operations: Procedures & Functionalities in Industry

This report outlines various front office procedures and functionalities crucial for maintaining customer relationships and meeting their needs in the hospitality industry. Key functions include managing reservations, handling check-ins and check-outs, and providing concierge services. The front office ensures efficient booking, provides room availability details, and manages customer information to prevent confusion and maintain a positive brand image. Additionally, it handles billing, collects customer feedback, and arranges services like ticket booking and tour details, ensuring customer satisfaction and repeat business. The report emphasizes the importance of a well-managed front office in providing a comfortable and convenient experience for guests.

1.1 List of various office procedures and functionalities
Various procedures are been taken into the consideration by front office of both the companies to maintain the better customer relationship
and meet their requirements in a very effective way. Some core activities or the functions that are been practised by both firms are:
 Reservations: The front office or the reception desk of both the cited firm will effectively look after the better
management of the various operations that are been taken into the consideration by the organisation for the better
handling of the customers and their satisfaction level. The reception desk or the front office will look after the
reservations that are been made by the customer in the hotel and provide them with effective information of the
availability of rooms in the hotel. They will look after the effective booking of the various operations that are been
taken into the consideration by the company to meet the requirements of the customer's for a better customer
satisfaction level. Other than this, it will provide the good convenience to the customer's as well as the employees
of the cited firm to provide various services.
 Check in: The front office department or the reception desk in both the firms will look after the effective
handling of the various clients or the customers that will move into the hotel or check in for the rooms. The
effective management of their rooms, personal details and providing them with the services of the hotel is the
effective duty of the front office. Other than this, they will also look after the availability of rooms and wil l
provide the details or take the orders accordingly, in order to avoid any sort of confusion or misunderstanding
leading to inconvenience and conflict between the employees of the hotel and the customers, affecting brand
image and goodwill.
 Check out: They will also look after the effective checking
out of the customers of the cited firm. They will form the
billing, and will take the valuable feedback of the customer
over the services that are been provided by the company to
the customer. They will look after the comfortable exit of
the customer's and their family after the tenure of the
service is completed and give the best of the services to
make it ensure that the customer retains whenever he visits
back.
Concierge services: Besides this, the
front office or the reception desk
department of the company will look
after the effective management of the
various operations that will lead to the
providing of the better customer
satisfaction level to the company and
meet them in a very effective manner.
They will see through the ticket booking,
tour details, suggesting and organising
activities for the customer's family and
providing the details of the venue to the
customer in order to meet their
requirements in a very effective manner.