Grosvenor’s Hotel: Operational and Functional Department Analysis

This report provides an in-depth analysis of the operational and functional departments within the hospitality industry, with a specific focus on Grosvenor's Hotel. It explores the roles of front-house departments (housekeeping, reservations), back-house departments (HRM, accounting, engineering), and functional units (food and beverage quality). The report also examines various sectors within the industry, including lodging, restaurants, pubs, bars, nightclubs, travel and tourism, and memberships and events. It highlights the importance of these departments and sectors in contributing to the overall success and growth of the hospitality industry, emphasizing their impact on customer satisfaction, brand image, and economic contributions, particularly within the UK. The report covers the key aspects of each sector and department, providing insights into their functions, services, and contributions to the industry's dynamic nature and rapid growth.

Contemporary Hospitality Industry
Introduction
Hospitality industry is very dense in nature and considered among one the fastest growing
industries across the world. It includes numerous of activities, which are being performed by
the staff members that directly contributes in achievement of targeted goals and objective.
This industry is a composite of sub sectors like sightseeing, transportation, accommodation,
nightclubs, bars, pubs, restaurants etc.
Hospitality Industry
Pub, bar, nightclub:
These segments within Hospitality industry engage in the offering alcoholic, non-
alcoholic beverages along with snack and food. This Section in Grosvenor’s offers attractive
facilities to consumers in order to increase their brand image in global market.
Travelling and tourism:
This segment effectively made their contribution in global economic condition of
UK. Travel and tourism industry offer numerous range of variety of tourism products and
destinations to customers. This industry is mainly classified in eight different sectors namely,
food and beverage, accommodations, tourism service, attractions, travel trade, adventure and
recreation, transportation, events and conferences.
Memberships and event:
In this, special events are organised by organisations within hospitality industry. In
addition, with this, different types of special events are offered from evening and daytime by
hotels. Grosvenor’s offers facilities to their customers to become contributing members and
receive special benefits. This allow hotel to gain numerous set of opportunities to gain profit
and satisfy customers in best effective way.
Business within hospitality
Hospitality is currently one of the most emerging and lively industries that includes
innumerable categories within it. Organisations within this industry offer unifying services to
customers to gain maximum amount of satisfaction and profit. Numerous sectors in
hospitality sector effectively ensure that traveller’s wants and needs be fulfilled in holistic
manner. Industries within this sector remarkably contribute in UK economy:
Lodging:
Elements within this section of hospitality include bed and breakfast, motels and
hotels. Facilities within this are mainly for short-term dwelling. Services are provided to
those individuals who travel for a day or more than that and need for safety, sleep, rest,
shelter and food. Grosvenor’s offers lodging facilities as per high standards in order to offer
immense level of satisfaction to people.
Restaurant:
This section within hospitality is also termed as food service industry as in the
services that are offered to customers include, full service restaurants, eateries and fast food
restaurants. Grosvenor’s effective offers dining establishments for customers in order to serve
them as per accordance to their food taste and preferences.
Operational and functional departments
Both operational and functional department act as a one of the essential element in hospitality
industry with the help of which hotels can able to gain more profit along with loyalty of
customers.
Front house operational department:
Within a department services related to Housekeeping and reservations are covered.
In this section of Hotel, there is a regular engagement of customers and front house executive
in relation to resolving issues and offering of services related to accommodations. Front
office executive of Grosvenor’s hotel possess immense amount of remarkable persuading
power with the help of which they attract customers towards Hotel services.
Backhouse operation department:
This department within hospitality sector include HRM, accounting and Engineering
unit. Within HRM segment there is hiring of well effective skilled and potential candidates
with the help of which efficiency of organisation can be remarkably grown. Along with this
unit make sure that organisation is keeping up with day-to-day objectives as per according to
Hotel requirements.
This department also engaged in the services of ensuring proper safety and security of
customers and staff. While functional unit is responsible to ensure that proper quality of food
and beverages are offered to customers. Along with this, in engineering department
infrastructural facilities are identified on regular manner. In the section of accounting
department day-to-day recording of transactions of total revenue and credit basis transactions
are recorded as two facilitate smooth effective growth without any financial error hindrances.