Analysis of Functional Roles and Communication in Hospitality Business

This report provides an overview of the hospitality industry, emphasizing the importance of various functional roles and effective communication strategies. It examines the interrelation between departments, such as Human Resources, Marketing, and Production, within a hospitality business, using Hotel Hilton as a case study. The report reviews coordination and integration within the business, analyzes the effectiveness of different communication methods like employee check-ins and group chats, and offers judgments and recommendations for improvement. It concludes that effective communication is crucial for achieving organizational objectives and recommends involving employees in decision-making processes to boost motivation and creativity. References are included to support the findings.

The Hospitality
Business Toolkit

Table of contents
• Introduction
• Various functional roles in hospitality sector by interrelating with other departments
 Different methods of communication, co ordination and monitoring applied with in
specific industry
 Review of coordination and integration of business organisation
 Analyse the effectiveness of different communication methods
 Judgments and recommendations
• Conclusion
• References

Introduction
Hospitality industry is the wider range of fields in the service industry
that includes the lodging, food and drinks, event planning,
transportation, cruise line and travelling and many more in order to
serve the consumer base. It is one of most unique industry which relies
majorly on the discretionary income and leisure activities.

Various functional roles in hospitality sector
by interrelating with other departments
In hospitality industry there are no. of functional roles that plays very
much crucial role in organising the business works and activities in
proper manner. In context of Hotel Hilton with the help of various
kinds of functional roles operate business activities in proper manner
by interrelating with one another that are as follows:
Human resource with marketing
Marketing department with production

Cont..
Human resource with marketing
In hospitality industry there are close relationship in between the both
the departments, in which human resource department by evaluating
the need of potential candidates within organisation by list out major
skills and capabilities. With the help of HR department organisation
can be able to select and retain most potential candidates within the
organisation leads towards organisational success.

Cont..
Marketing department with production
With the help of both the departments in the organisation marketing
department builds strategies and tactics by conducting research in
market and accordingly production department produce the products
and services. In context of Hotel Hilton with the help of both the
department organisation can be able to satisfy consumers emerging
needs and demands.

Review of coordination and integration of
business organisation
Companies that lack with the ability to coordinate and integrate the
plans not able to gain the desirable goals and objectives. In context
of Hotel Hilton they are very much concerning about coordination
and integration of goals and objectives with their employees. They
by giving proper roles and responsibilities to people after accessing
their skills in order to gain desirable outcomes from them.

Different methods of communication, co
ordination and monitoring applied with in
specific industry
In hospitality industry to communicate, co ordinate and monitor the
business activities and employees needed to effective kind of methods
in order to gain desirable outcomes that are as follows:
Employee check ins
Group chats
Anonymous feedback

Analyse the effectiveness of different
communication methods
Communication tools plays very much important role within the
organisation in gaining desirable goals and objectives. In context of
Hotel Hilton they use various communication methods such as
employee check ins, Group chats and anonymous feedbacks from
consumers and from employees. By using respective methods of
communication organisation can be able to evaluate the activities of
their employees and their motivation level so that they can mould
their activities accordingly.

Judgments and recommendations
It has been analyse that communication plays very much important role
within the organisation, with the help of proper chain of hierarchy
organisation can be able to share the knowledge and information
with the potential individuals. In context of Hotel Hilton
recommended that organisation need to involve people in decision
making process so that they feel motivated and become creative
enough in order to achieve organisational objectives. It has been
analyse that communication plays very much important role in
achieving desirable goals and objectives.

Conclusion
From the above report it has been concluded that hospitality industry is
one of most important of economy that rely on the leisure activities and
strategies related to it for gaining desirable outcomes. To manage the
business activities needed to apply the HR life cycle to select and retain
most potential candidates within the organisation. Performance
management is one of most important aspect for organisation to
evaluate own performance of organisation and to potential
improvements to gain desirable outcomes.

References
• Jasnoff, G.R. and Sheikh, A., 2019, June. Creating ePortfolios
as Components of Undergraduates Employability Toolkit. In
EdMedia+ Innovate Learning (pp. 158-161). Association for
the Advancement of Computing in Education (AACE).
• Wiltshier, P. and Griffiths, M., 2019. Managing Religious
Tourism. CABI.