Fundamentals of Management (MGT 162) Group Project: FIRZ Sdn Bhd

This group project analyzes the management of FIRZ Sdn Bhd, a frozen food manufacturing company. The project covers key management functions including planning, organizing, motivation, leading, and controlling. The introduction provides an overview of the business, its levels of management, and the skills utilized at each level. The planning section details the company's vision, mission, goals, and objectives, along with its strategic and operational plans, including standing and single-use plans. The organizing section examines the organizational structure, departmentalization, and responsibilities of each management role. The report further explores the company's motivational approaches, leadership styles, and control methods. The project offers insights into the practical application of management theories within a real-world business context, providing a comprehensive analysis of FIRZ Sdn Bhd's operations and management strategies.

MGT 162: FUNDAMENTALS OF MANAGEMENT
GROUP PROJECT: FIRZ SDN BHD
PREPARED BY:
AHMAD IQBAL HAKIM BIN MOHD ZABIDIN 2018636156
MUHAMMAD RIDZUAN BIN MOHD HANAFE 2018235524
MUHAMMAD FARIS BIN MOHD ROPY 2018204774
ZAMIR MUSTAQIM BIN JAMIL 2018230384
PREPARED TO:
MADAM SUHANOM BINTI MOHD ZAKI
CLASS: AC1102F

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ACKNOWLEDGEMENT
First and foremost, thankfully to the each member of our group for contribute their time
and knowledge in making this assignment. Hence, this good report has been paid with our full
effort that we sacrifice in making this. Beside, we also extend our sincere to the each individuals
that making our assignment reach the possibility to complete this report. The most importantly,
a special gratitude is given all to our lecture, Madam Suhanom Binti Mohd Zaki who is
responsible for our subject MGT 162 – Fundamentals of Management for our report guidelines
throughout numerous consultations, brilliant suggestions and beautiful encouragements in
making this report.
Further than that, without the group member’s tolerance and honesty in does this report,
we cannot do this report correctly. So, thanks to our group member for participative in wirting
this report. We also do not forget our leaders, Ridzuan, that responsible in making the group
members gives full cooperation to this report. Hence, all the brainstorming idea are effectively
working to produce numerous idea and useful to complete this report with our creative ways.
So, everyone were doing a very good work with their task given and running smoothly.
Last but not least, thanks to our parent and close relative for the helps, suggestions and
advice given. Furthermore, their lifestyle work for their company helps a lot for us to generate
a new ideas in making a new organizations with brilliant ways of management. Conclusion, we
honestly very appreciate to all of the people for their help directly and indirectly in making our
assignment.

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TABLE OF CONTENT
NO PAGE NUMBER
1 Introduction
i) name of the business
ii) level of management and management skills
3-4
2 Planning
i)Vision, mission statement, goals, objectives
ii)Type of plan- standing & single use plan
5-6
3 Organizing
i) span of control
ii) type of departmentalization
iii) program & non-program decision
7-10
4 Motivation
i) motivation approach
11-12
5 Leading
i) leading approach used by the leader
13
6 Controlling
i)control method adopted
14-18
7 Conclusion 19

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Introduction
i) Name of the firm of the business
FIRZ Sdn Bhd is a frozen food manufacturing company located in USJ 2, Subang Jaya,
Selangor. We produce halal products and our premises is certified by MESTI. Our business
started in the year of 2012 after seeing a bright opportunity in frozen food manufacturing sector
and promote the consistence of areas of food manufacturing. The primary ideas to open this
business is from Ridzuan as a founder of this business. Our business activities are creating,
providing and selling and supply frozen food for hotels, cafes, resorts, restaurant and etc. We
supply ready to eat meals with a new concept of blast freezing in compliance food safety
standards. We also bring convenience, consistent high quality, hygienic, flavorous, nutrious
and high value Malaysia halal frozen foods with meet the standards of international market.
ii) Level of management and management skills
For FIRZ Sdn Bhd, we are practicing three level of management which are, first line
manager, middle level manager and top level manager.
There are several positions of first line management in our company which are quality
controller, recruiting assistant, accounting clerk and market analysis. They are responsible for
producing the organization’s product or delivering the services. It is promoted from the ranks
based on their ability to deliver the product or services to organization. We ensure the products
or services of our organization are delivered to customers on a day-to-day basic. Technical
skills was used to enable managers used their knowledge to use the tools, techniques and
procedures that are specific to their field.
Next, middle line manager was functioned to supervise first line managers or staff
department. For example, production manager, human resource manager, finance manager,
marketing manager. Middle line manager have a strong understanding of the areas strategy of
the organization and on commitment to ensure that it is implemented well. The primary
objective is to allocate the resource effectively and manage the work group. Human skills was
used to involves the ability to work effectively with members of one’s work group. Other than
that, create a work environment wherein members of the group can express themselves freely,
offer ideas and participate in the planning activities.

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Besides, top level manager provide the strategic direction for the organization. For
example, Chief Executive Officer. They have vision for the organization and the leadership
skills necessary to guide the organization toward reaching the vision. Conceptual skills was
used to process a tremendous amount of information about both the internal and external
environment of the organization. Using a well-developed conceptual skill set, top level
business manager have to be compelled to be able to verify the corporate as a holistic entity to
visualize the interrelation between the divisions, and to know how the firm fits into and affects
its overall environment.

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Planning
Planning is the process of outlining the activities that are necessary to achieve the
goals of the organization. It is very important for all organization to be one of the most well-
structured company in the market.
Vision
To give it best to be one of the top leading manufacturing company that offer wide
range frozen food at an international level.
Mission
The mission of FIRZ Sdn Bhd is to provide their customers with such high quality
frozen food that they can have in the market. The company focused on making their product
with very high quality of materials and presentation that can compete with other competitors.
Strategic planning
Goals of the organization is being well-determined by the top managers of the
company.
1) Making FIRZ Sdn Bhd recognize in the market
 Advertise FIRZ Sdn Bhd in commercial, newspaper advertisement, advertisement
board and YouTube advertisement.
 Create social media such as Facebook, Instagram, Twitter and Whatsapp
2) Expand the range of the marketing sales
 Increase the number of retailers by giving discount on whole purchase items
 Making collaboration with other fast food companies
3) Provide high quality product and service
 Making variety of selection of frozen food, the tenderness of the texture of the
product and the richness in flavours
 Open feedback and reviews from the customers
Operational plan
Standing plan
Policy
1. The managers and employees of FIRZ Sdn Bhd need to wear the specific uniform
depending on their department they belongs to.
2. All employees need to be punctual with the operation time of the company.

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Procedure
1. All employees need to sanitize their hand before operating the food.
2. Disposable hair kept is also need to be wear by the employees that operate food directly.
Rule
1. The company does not allow its employees to smoke around the workplace or any
area in the company.
2. The employees need to make sure that the hygiene of the environment in the company
is being taken.
3. The company allows their retailers to purchase on credit but only with the specific
deals that have been made among them.
Single use plan
Program
The high demand of variety of frozen food product that the company produce, it is
decided that the company will expand its territory by opening a new branch in other state of
Malaysia.
Project
The company have some innovation on inventing some new product that can compete with
others companies. One the new invention that will be launch is rabbit patty and hedgehog patty.
Budget
 Program:
The budget of opening a new branch is including the rental and also the water and
electricity bills of RM3500. The other expenses of this plan is salaries, commissions, and
utilities that worth of RM7500 overall. This budget will only be used when the company
decided to open a new branch.
 Project:
The company needs only a few amount of money to operate such high research and
development to launch a premiere product to the make. The total expenses that some people

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Organizing
Organizing structure
Organizing is the second step of management functions. According R. Schemerhom Jr,
organizing is the process of arranging people and other resources to work together to
accomplish a goal.
Organizational structure shows the separation of work activities. It is also shows how
dissimilar functions or activities that are linked in the organization. FIRZ Sdn Bhd, our
company used tall organizational chart in the organizational structure. The reason of using that
is because the managers can guide the employees directly without any obstacles. As the result,
it will make production quality of the company increased.
Besides, FIRZ Sdn. Bhd. also using functional departmentalization. So, this company
will allocate task and job according to the function they perform within the organization. The
purpose this company choose functional departmentalization is because it nurtures the
development of employees ability and skills. So, the managers can focus on their expertise in
performing task. Hence, the task can be performed completely within their expertise.
Finally, supervision is easier because each manager is expert in only a narrow range of
expertise. It will help them to understand their task and job and will produce an effective
working environment. So, it will only need an internal coordination within each
departmentalization.

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Organization chart
FIRZ Sdn Bhd Organization Chart
FIRZ Sdn Bhd established to use tall functional departmentalization for company
organizational chart because we are running frozen foods business its suite the best for us.
By using this type of structure, we can distinct the tasks given based on their ability and
function of performance It has a close supervision which means that the managers can
supervise the employees easier. Furthermore, it is a close control of management. It is also
a rapid communication between subordinates and supervisors. So, the mangers and the
subordinates can have short communication within them.
CHEIF EXECUTIVE
OFFICER
RIDZUAN HANAFE
PRODUCTION
MANAGER
(FARIS ROPY)
QUALITY
CONTROLLER
(RAZAK PUTERA)
HUMAN
RESOURCE
MANAGER
(IQBAL
HAKIM)
RECRUITING
ASSISTANT
( SATAR
YAHYA)
FINANCE
MANAGER
(ZAMIR
MUSTAQIM)
ACCOUNTING
CLERK
(SITI HAJAR)
MARKETING
MANAGER
(SYUKRI
AZIZ)
MARKET
ANALYSIS
AMIRAH FATIN

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Employees Responsibilities
NO. MANAGEMENT RESPONSIBILITIES
1. Chief Executive
Officer
 Drive and developing company strategies.
 Supporting and motivating employees.
 Set the vision and the culture of their organizations.
 Ensuring the company organized properly in every
segment of work.
 Generating ideas and always looking forward toward any
change to grab any opportunity.
2. Production Manager  Oversee the production process, drawing up a production
schedule.
 Monitor the production process and adjust schedule as
needed.
 Involved in planning, coordination and control of
manufacturing processes.
 Make sure goods and services produced efficiently.
Quality Controller  Monitor operations to ensure that they meet production
standards.
 Recommend adjustments to the assembly or production
process.
3. Human Resource
Manager
 Develops policy and directs and coordinates human
resources activities.
 Maintaining good and safe working condition.
 Training and development of subordinates.
Recruiting Team  Recruitment of new employees.
 Hold an interviews for possible candidates.
4. Accounting Manager  Developing and maintaining the accounting system.
 Make sure the accounting report is accurate.
Accounting Clerk  Update and maintain accounting journals, ledgers and
other records detailing financial business transactions.
 Typing accurately, preparing and maintaining accounting
documents and records.
 Performs a variety of general accounting support tasks in
accounting department.

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5. Marketing Manager  Analyse market trends with an aim of identifying
unexploited
 Managing all marketing for the company and activities
within the marketing department.
 Developing the marketing strategy for the company in
line with company objectives.
Marketing Analysis  Perform research and gather data to help a
company market its products or services.
 They gather the feedback from consumers.

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Motivation
In order to make the employees performance getting better day by day, managers of
FIRZ Sdn Bhd will boost up the employees performance by motivate them. In order to motivate
employees, managers of FIRZ Sdn Bhd will apply the reinforcement theory which is part of
the motivation theory. Reinforcement theory can be defined as behaviours modification, this
theory is based on the idea that people learn to repeat behaviours that are positively rewarded
and avoid behaviours that are punished. There are four basic reinforcement strategies which is
positive reinforcement, negative reinforcement, extinction and punishment. The reinforcement
strategy that will be used to motivate employees is positive reinforcement. It increases the
probability that a behaviour will occur by administering positive consequences to employees
who perform the behaviour.
First of all, managers must find out what motivates employees to do their job. Once
that have been established, manager will look into the future to create learning and development
opportunities. If the employees feels motivated it will increase the performance ability to do
their work perfectly because they are happy to work in the organization when they have
satisfaction with their job.
Besides, create a healthy competition among the subordinates. Leader at FIRZ Sdn
Bhd will encourage healthy and friendly competition among the employees. Everyone can
show their own hard work to break their own limit. So that they can rise themselves at the new
level of their performance.
Next, be open-minded, accept and support the new ideas or suggestions from
subordinates in order to improve FIRZ Sdn Bhd. Everyone have their own freedom to give
their ideas or suggestions without looking at their level of employees. In this case leaders look
forward and will take serious action if the ideas given is quite interesting for the company
benefits especially for the future.
Finally, praise the employees frequently based on their effort to do their job. By
praising the employees it will boost up their confident and may lead to improve their skills and
quality of their work. The employees who receive the compliment on a regular basis may
increase their productivity and loyalty. Customer also may put their trust to the employees and
they will get their satisfaction by trusting them. It also can make the employees stay longer
period in the organization.