Global College On-line: GCOLS-RD-v01 Service Project Proposal Report

This document outlines a service project proposal for an iOS application, detailing the application's purpose, service description, and strategic approach. The proposal, developed under the Global College On-line (GCOLS-RD-v01), aims to leverage AI to collect user data for household applications. It covers service strategy, including strategies and policies related to privacy, human rights, and hosting. The service design section encompasses business, functional, management, usability, and support requirements. Furthermore, the proposal addresses technical aspects, including system context and activity diagrams, standards, design constraints, and implementation plans, such as release and deployment schemes, operation plans, and future considerations. The application will offer easy user interfaces, secure data sharing, and fraud detection, with the goal of expanding the business into various sectors. The project emphasizes the importance of user understandability, learnability, and operability to ensure user satisfaction and efficiency.

Global College On-line
Document Type
GCOLS-RD- v01
THE GLOBAL COLLEGE ON-LINE SERVICE PROJECT
SOLUTION PROPOSAL
DOCUMENT HISTORY SECTION
REFERENCES
A.
PRODUCT IDENTIFIER
GCOLS-RD- v01
Revision Date Summary of Changes Version
9/02/2015 Original Version 01
12/03/2015 02
APPROVAL SECTION
Name Signature Title Date Version
Project Executive 01
Senior User 01
Senior Supplier 01
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TABLE OF CONTENTS
SOLUTION PROPOSAL..............................................................................................................................1
REFERENCES...............................................................................................................................................1
PRODUCT IDENTIFIER..............................................................................................................................1
APPROVAL SECTION.................................................................................................................................1
TABLE OF CONTENTS...............................................................................................................................2
PURPOSE AND HISTORY...........................................................................................................................4
DESCRIPTION OF SERVICE.....................................................................................................................4
SERVICE STRATEGY.................................................................................................................................4
STRATEGIES.....................................................................................................................................................4
POLICIES..........................................................................................................................................................4
SYSTEM CONTEXT DIAGRAM...........................................................................................................................6
ACTIVITY DIAGRAM.................................................................................................................................9
STANDARDS...................................................................................................................................................10
SERVICE DESIGN......................................................................................................................................10
REQUIREMENTS..............................................................................................................................................10
Business Requirements............................................................................................................................10
Functional Requirements........................................................................................................................10
Management and Operational Requirements..........................................................................................11
Usability Requirements...........................................................................................................................11
Support Requirements.............................................................................................................................11
Design Constraints..................................................................................................................................12
Legal and Legislative Considerations.....................................................................................................12
SERVICE DESIGN PACKAGE...........................................................................................................................12
Utility Details..........................................................................................................................................12
Maintenance Details...............................................................................................................................12
Service Model.........................................................................................................................................12
Designs and Interface Specifications......................................................................................................12
Acceptance Criteria................................................................................................................................13
Procurement Lists...................................................................................................................................13
TRANSITION PLANS........................................................................................................................................13
Release and Deployment Scheme............................................................................................................13
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Service Validation and Testing...............................................................................................................13
Build, Test, and Deployment Plan...........................................................................................................14
OPERATION PLANS AND PROCEDURES..........................................................................................................14
Event management..................................................................................................................................14
Incident Management..............................................................................................................................14
Problem Management.............................................................................................................................14
Request Fulfilment..................................................................................................................................14
Access Management................................................................................................................................15
SERVICE CAPACITY PLAN..............................................................................................................................15
SERVICE AVAILABILITY PLAN.......................................................................................................................15
SERVICE CONTINUITY AND RECOVERY PLAN...............................................................................................15
CONFIGURATION MANAGEMENT.......................................................................................................15
CHANGE MANAGEMENT........................................................................................................................16
FUTURE CONSIDERATIONS...................................................................................................................16
BIBLIOGRAPHY.........................................................................................................................................17
APPENDIX A: SERVICE REQUIREMENTS SIGN-OFF SHEETS......................................................18
APPENDIX B: SERVICE PORFOLIO......................................................................................................20
APPENDIX C: SERVICE CATALOGUE.................................................................................................20
APPENDIX D: INFORMATION SECURITY POLICY..........................................................................21
APPENDIX E: SERVICE LEVEL AGREEMENTS.................................................................................22
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PURPOSE AND HISTORY
The Aperture Science has been a famous research company that is expanding their
business in three sectors of the business including robotics, Pudding, and Textile research. The
purpose of the ITIL document is to highlight the aspects necessary for the consideration for the
deployment of an iOS application the daily operational problems of the common individuals. The
technology will be introduced to the individuals in the form of the information technology services
that will be boosting the daily operations and allowing the organization to understand the behaviour
of the individuals in far efficient manner.
DESCRIPTION OF SERVICE
The information technology product being introduced will be operated at iOS operating
system and it can be connected with the computer systems and mobile devices in manner to share
the data and information. The proposed product will be helpful in monitoring the daily activities of
the individuals and record them for making and recording the data and information related to their
behaviour. The end users will be interacted with AI and the application can be operated via
website, desktop, or as an application. The users will be able to lock the data and information
through creating personal user identity in the server of the application and they would be certainly
introduced to different sections among which they can select appropriate service that is of their
benefits. The unique registration will allow the users to look into the data, information and their
history of the services accessed, and places went. This process will also allow the user to share
data and information among the different platforms and access them remotely.
SERVICE STRATEGY
Strategies
To promote the product in such a way that every household uses the product and thus,
collecting data and information for personal benefits related to the science programs. The product
will be useful and applicable for the common citizens to be applicable within the households and
adhere more and more benefits as per the situation. It will be beneficial for the organization and the
consumers in manner to release more products in the market avail more and better and services
respectively. The second service strategy emphasizes on staying at the goal of the company and
contribute in the enhancement of the better living of the community in manner to overcome from
the petty limitations. Better and enhanced services will be provided to the organization after
conducting scientific researches and expanding the limit of the science progress. Providing reliable
and appropriate services are other sectors of providing better and enhanced services those could
contribute for the development and enhancement in the way of life living of the humanity.
Policies
Privacy policy: tis will be implemented considering the collection of the data and
information related to the user for which, the permission has been granted by the user themselves.
Human rights: it is necessary to consider the human right act in manner to conserve their
rights and allow the users to release only those data and information, which are considerable facts
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as per the government itself. Violation of human rights might be occurred due to collection of
information and data related to the individual behaviour and activities that will be collected by the
organization for future reference.
Hosting policy: legal agreements with the government and the vendor of the country, the
application is being hosted should be taken in consideration while launching on the internet for
accessing and availing the services through utilizing the application online. Hosting policy will
assure the platform organization willing to host the application and cover the targeted market.
Use Policy: Usage policy is another considerable factor for the application of the hosted
application for the delivery of the objectives of the project. The application should do the only work
that is being promised or proposed such as it will gather ad collect the data and information only
when the user allows the access.
Support Policy: Support policy focuses on the authorities of making changes in any of the
field, or root accesses, and if; the organization is modifying certain changes in the root access then
user is the one, who will have the complete responsibility for further actions.
DMCA policy: Digital millennium copyright act will be helpful I protecting the intellectual
property and rights of the organization on launching the application on web.
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System Context Diagram
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Figure 1: System Context Diagram
(Source: Created by Author)
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ACTIVITY DIAGRAM
Figure 2: Activity Diagram
(Source: Created by Author)
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Standards
.Php can be considered as a better approach for the development of this website and
accessing the highest quality of the user access and interface usability. The web application will
have the camera recording and data sharing facilities to the server through TCP/IP network
connectivity. APIs will be simple in manner to keep the users known and satisfied with every option
available. The supportable graphics will be helpful in demonstrating and incorporating the real
world images with the virtual images. Internationalization will be implemented considering the
hosting of the application in different countries. Mobile web will allow the users to access the
application on the mobile devices and use them efficiently and effectively and in association with
these, privacy and security standards will be implemented for the management and sharing of the
data and information collected and being shared on the network.
SERVICE DESIGN
Requirements
Business Requirements
The business is already popular among many customers and it has been continuously
evolving however; the organization wants to be in every home and the applied product will be
beneficial for the household activities and products. Business requirement is to make the product
applicable for every household activities and manage them accordingly. The targeted customers
are the users connected to the internet and availing the online service. The business needs to be
expanded in various sectors of the different countries considering the maximizing the efficiency
and effectiveness of the output.
Functional Requirements
Easy User interface: the API and the display page should be easy to be understandable by
the user and the options should be effectively visual through combination of the light and dark
colours. The very first page should demonstrate the training of what are the options available and
how the user can access the application.
Smooth access: the account creation and user login should be an easy step for the users to
be connected with the application and the network of the TODO ltd. The application will be allowing
the users to be connected with the application through registering the network by the phone
number.
Secured: The network should be capable of keeping the data and information safe and all
the information being exchanged in the network should be assuring that the data and information
being shared and exchanged on the network are capable of keeping the data safe.
Easy Data sharing: the web application’s major objective is to share the data and
information related to the current environment and propose the better selection of the products
being exchanged on the network. The network will be connected to the server of the TODO ltd.
Company and thus, it should be done in easy manner.
Easy data accessing: the information being accessed by the user should easily accessible
by them in manner to keep the complexity much far away from using the application. It should be
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easily accessed by the user assuring the processing of data and results in an efficient and effective
manner.
Management and Operational Requirements
Following are the operational requirements for launching the iOS web application:
Logo: The logo of the TODO Ltd. Company will be much better for releasing the application
on the internet. This will be assuring the previous customers to be faithful with the organization and
utilize the services.
User account: The unique id should be generated for every user in the database
management system and there should be history checking option. This will allow the user to track
the record of the history materials analysed through the prosed technology and the places he or
she went.
Secure server connections: data breach is always a considerable fact in the field of the
website development or any online application that needed to be secured in manner to protect the
data and information being accessed or shared by the user over the internet.
Image processing: this will be the core operational and management requirements those
needed to be implemented in an efficient and effective manner. The entire system will be
dependent on the image processing as the collected image will be processed for identifying the
respective material and whether the evaluated.
Fraud detection: As discussed earlier fraud is always the concerning objective and thus,
this detection system will inform the TODO server and the user whenever any suspicious activity
has been identified in the user’s account.
Hosting the application: The application needs to be hosted on the network in manner to
be managed and accessed by the users from different places via connecting to the network and
utilize the services being offered.
Usability Requirements
Understandability: the user interface system should not have any complexity and users
must be able to effectively understand the options and selections available in the web application.
The application of the proposed system should be accessed in an efficient and effective manner.
Learnability: the training and learning manual should be initiated whenever the user
access the web application in manner to make them understandable about the processes and
option selectcion those could be selected for proceeding with the necessary activity.
Operability: The elements and actions related to the interface must be consistence
through the over lifecycle the user continues with the website. Error messages, undo option,
customization, and style guide should be incorporated within the developed software.
Attractiveness: The attractively vision is helpful in assuring that the user will stay at the
same page and look for more options in manner to accomplish the necessary evaluation and
services.
Support Requirements
The supporting tools should be incorporated during the development of the web application
in manner to assure that the user will be capable of understanding the facts and what he or she is
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about to do. A learning video link and training while starting to enter the network would be a better
option for informing the user about the options and selections available in the developed web
application.
Design Constraints
The speed of the developed application should be higher, the screen will of enough size
that can be seen with the naked eyes of the individual. The graphics capability of the developed
application should be enough to manage the image processing and visual presentation of the types
of material for the captured image. The AI and UI implementation will be enhancing the capacity
and capability of the developed application and user experience for better output and real time data
processing and producing automated results.
Legal and Legislative Considerations
The web application development does not need any legal and legislative considerations
until it is not connected to the network however; connecting to the network and hosting the
application will need legislative and legal consideration in manner to satisfy the user that the data
is being collected and shared is secured. The legal and legislative considerations will include the
hosting policy, usability policy, privacy policy, and boundaries for hosting in different countries.
Service Design Package
Utility Details
The proposed application will allow the users to capture the images of the real world and
share them to the network in manner to analyse the type of material used for the development of
the image captured object or product. It will allow the users to select the best product that is
suitable for the application in the real life.
Maintenance Details
The application will be a paid service and the first subscription will allow the users to avail
the services proposed by the TODO ltd. Company. The maintenance and free updates will be
provided for first six months and thereafter condition charges will be applied.
Service Model
The WSCM Web Service Component Model will be most favourable for developing the web
application that can be hosted on the internet and accessed through the computer systems and
mobile devices. The SaaS will be incorporated within the proposed and developed system that will
be helpful in getting on demand services without investing on the additional IT infrastructure as this
service model will allow the TODO Ltd. To host the application on the web and provide a network
for the connectivity. The proposed WSCM will be helpful in developing a centric component model
for the development of these proposed mobiles.
Designs and Interface Specifications
The first page will display the registration page where the user would be able to register in
the network using the phone number verification and thereafter the options would be available.
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