Report on Industrial Attachment: Gelian Hotel, Machakos University

This report details an industrial attachment experience at Gelian Hotel in Machakos, Kenya, from March to June 2019, as part of a Bachelor's degree in Computer Science at Machakos University. The report provides an overview of the hotel's operations, including departments such as Front Office, Food and Beverage, Housekeeping, and IT. The author, working as an assistant IT manager, describes the duties and responsibilities of the IT department, including system maintenance, network monitoring, user support, and troubleshooting. The report includes weekly activities, highlighting the learning experiences with various IT systems such as Fidelio, PoS, and Oracle databases. It also covers challenges faced and problem-solving processes. The report concludes with a summary of the working experience and recommendations for future improvements. The author also provides insights into the organizational structure, the company’s network architecture, and the core values of the hotel.

A REPORT ON INDUSTRIAL ATTACHMENT HELD IN GELIAN HOTEL
MACHAKOS
FROM 5 March - 5 June
DEPARTMENT INFORMATION TECHNOLOGY
TO MACHAKOS UNIVERSITY, IN PARTIAL FULFILLMENT FOR THE
AWARD OF BACHELOR DEGREE IN COMPUTER SCIENCE
P.O BOX 136 – 90100, MACHAKOS –KENYA
PRESENTED BY: MUCHENDU PETER K.
REG NO: J17-5168-2015
PHONE: [phone]
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Contents
A REPORT ON INDUSTRIAL ATTACHMENT HELD IN GELIAN HOTEL MACHAKOS.......ii
Abstract...........................................................................................................................................ii
Activities of the organization..........................................................................................................ii
Summary........................................................................................................................................iii
Duties and Responsibility of the IT Department...........................................................................iii
Declaration.....................................................................................................................................iv
Abbreviations..................................................................................................................................v
Acknowledgement........................................................................................................................vii
CHAPER ONE: BACKGROUND INFORMATION....................................................................1
1.1 Information About Place of Attachment...............................................................................1
1.2. Vision Statement..................................................................................................................1
1.3. Mission Statement................................................................................................................1
1.4 Core Values...........................................................................................................................2
1.5. Quality Status.......................................................................................................................2
1.6 Departments in the hotel.......................................................................................................2
1.7 Organizational Structure.......................................................................................................3
.............................................................................................................................................................3
CHAPTER TWO............................................................................................................................4
2.0 Weekly Report.......................................................................................................................4
CHAPTER THREE.......................................................................................................................14
3.1 Working Experience............................................................................................................14
3.2 Challenges...............................................................................................................................16
3.3 Problem Solving Process........................................................................................................17
CHAPTER 4..................................................................................................................................18
4.1 Conclusion..........................................................................................................................18
4.2 Recommendation................................................................................................................18
References.....................................................................................................................................19
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A REPORT ON INDUSTRIAL ATTACHMENT HELD IN GELIAN HOTEL
MACHAKOS
Abstract
This report presents the experiences gained in Gelian hotel that offers hospitality and
recreational facilities to everyone. The hotel is located in Machakos County along
mwatu wa Ngoma Street. It is a 4-star hotel that offers the guests with comfortable
accommodation, delicious cuisines, inquisitive conference facilities and recreation
facilities. During my period of internship in the hotel I was able to work in the IT
department where I gained different.
Activities of the organization
1. Offering accommodation to guests throw check ins.
2. Offering food and beverage services that is full board, bed and breakfast and half
boards.
3. Offering conferences packages i.e. Gelian hotel full conference package for 1 pax
(3800) which includes “writing pad, pens, projectors, water, 10.00 tea with snacks,
lunch ...a buffer and 4.00 tea with snacks"
Half conference package 3600 it has "10.00 teas, lunch thus a buffer, writing pads,
pens, and water projectors
4. Offering laundry services. Dry cleaning and ironing for both in-house guests and
walk-ins.
5. Offering outside catering services for weddings and any other functions.
6. Offering pastry services such as bakers.
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Summary
I started my internship in 5 March to 5th June 2019. Having worked in Gelian hotel
Machakos I was mainly in the IT department as the assistant IT manager. All IT
services, enterprise systems, office systems, data networks, and telephony systems in
the hotel/resort are supported by the Information Technology department on a daily
basis. Often in charge of the property's IT issues, merchandise, and facilities. User
training and maintenance for all property/site systems, network upgrades, hardware
and software support, and so on are offered.
Duties and Responsibility of the IT Department
 I was in charge of keeping operating programs running properly and ensuring
that consumers get the best out of them.
 Load and customize operating systems and software on device hardware.
 Monitoring and maintaining computer systems and networks.
 Aid in the setup of processes or the settlement of problems, walk employees or
clients through a sequence of acts, either face-to-face or over the internet.
 Troubleshoot device and network concerns, detecting and fixing hardware and
software bugs.
 Repair parts and provide assistance, including procedural paperwork and
related reports.
 Provide assistance, such as procedural paperwork and pertinent reports.
 To fix a problem or set up a method, use diagrams and written instructions.
 Assist in the deployment of new applications.
 Build new user accounts and profiles, as well as fix password problems.
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 Call-outs must be replied to under agreed-upon time limits.
 Continue working on a mission until it is finished (or referral to third parties,
if appropriate).
 Around the same time, prioritize and handle a wide range of open cases.
 Establish a strong working relationship with clients and other experts as
quickly as possible, such as app engineers, who can test and review emerging
technologies.
 Examine electronic devices for electrical protection.
Declaration
I Peter Muchendu declare that this report is my original work and has not been
presented for any academic award in any other university. Done from 5th March
2019 to 5th June 2019 in Gelian hotel Machakos.
Name: Muchendu Peter
Reg.: J17-5168-2015
Signature: …………
Date: ………………
Supervisor: Mr. Simon Muthini
Signature: ………………………………….
Date: ……………………………………….
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Abbreviations
F/0. : Front office
FOM. : Front office Manager
F/B. : Food and beverage
H/K : Housekeeping
ETR : Electronic Tax Register
LPOS : Local purchase order
A/C : Accounts
RT : Registration card
AR : Account Receivable
CEO : Chief executive officer
PA : Public attendant
KTN : Kitchen
GH : Gelian Hotel
RG : Rate Card
FDA : Front Desk Agent
FBM : Food and Beverage Manager
FBS : Food and Beverage Supervisor
POS : Point of Sales
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Acknowledgement
Am grateful to God he has been very loyal to me and helped me all through the
training period. I would like to acknowledge my university assessor Madam Veronica
for coming to assess me and check my progress during my attachment period.
I also acknowledge my mother Mrs Rebecca Wanjiru for her financial support and her
daily motivation that sustained me all throw out the training period.
I would like to acknowledge IT department supervisor for the good support during my
attachment in every way that he supported me and ensured that I get the best
experience. I also give my gratitude to Mr. Wakesho Gift the CFO and senior
supervisor for giving me an opportunity to work as the assistant IT manager.
Not forgetting the entire IT office members Dominic Boy (Advertisement and social
media) and Mr. Simon Muthini (IT manager) for leading me towards the right
direction and making sure am able to learn the system well and giving me opportunity
to work as an individual and practice what they taught me.
May the lord bless you all!
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CHAPER ONE: BACKGROUND INFORMATION
1.1 Information About Place of Attachment.
Gelian hotel "GH" is situated in eastern part of Kenya in Machakos County along
Mwatu wa Ngoma street it was built and officially opened on April 8 2015.It is a four-
star hotel designed with comfort style and class. The hotel is owned by former
precision air CEO Allophonce Kioko. It has different departments i.e. the front office
that welcomes in guests and involves in check in process, the food and beverage
department that offers different cuisines mainly in buffer that goes at 1650 besides
that it also offers AL cart menu, the food and beverage sector is divided in to pastry
that involves in bakery of cakes, bread, pizzas and the coffee department that makes
coffee.
The housekeeping department is involved in cleaning the rooms and providing room
facilities that are needed such as lotion, soaps, and linens. In this department there is
the laundry sector that cleans guest’s clothes upon request at a charge. There is the
gym sector that is involved in gym activities steam bath and massages such as the
deep tissue massage and hot stone massage. The kitchen department is involved in
preparation of food headed by executive chef. The finance sector that is involved in
balancing, audit running, sales and purchasing making sure the hotel works at a profit.
The maintenance department is involved in pre, maintenance and post maintenance
making sure facilities work properly, and finally the IT department responsible for
managing and maintaining computers and computer networks as well as supporting
guests and staff members with system related issues.
1.2. Vision Statement
The premier hotel of choice
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1.3. Mission Statement
To provide excellent value through professionalism.
1.4 Core Values
1. Great memorable experience
2. Excellence through synergy
3. Loyalty to stakeholders
4. Integrity and professionalism
5. Accountability and responsible
6. Novelty and creativity
1.5. Quality Status
Gelian hotel Machakos is an approved four-star hotel in Machakos that offers high
standards services.
1.6 Departments in the hotel
IT - Information Technology
F/O - Front Office
F/B - Food and Beverage
H/K - House Keeping
FIN - Finance
Security
KTN - Kitchen
H/R - Human Resource
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1.7 Organizational Structure
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FINANCE
OFFICER
PUBLIC
AREA
STAFF
ROOMS
STAFF
HOUSE KEEPING
MANAGER
SUPERVISOR
DIRECTOR
CHAIRMAN
GENERAL MANAGER (GM)
CSO (SECURITY) FRONT OFFICE
MANAGER
CCTV OPERATORS
RG, FDA
CONCIERGE
BELLMAN
DOORMAN
HUMAN RESOURCE
MANAGER EXECUTIVE (CHEF)
LIFT
ATTENDANT/INTERNAL
SECURITY OFFICER
KITCHEN COOKS
PASTRY
COOKSHUMAN RESOURCE
OFFICER
HUMAN RESOURCE ASSISTANT
GUARDS
IT
FOOD AND BEVERAGE
MANAGER
TRAINERS
HEALTH
CLUB
(GYM)
WAITERSWAITERSWAITERS
RESTAURANT
SUPERVISOR
BANQUETTING
SUPERVISOR
CLUB
SUPERVISOR
Interns
Interns
STORES OFFICER
PROCUREMENT OFFICER
Interns
Interns
Interns