Report on Industrial Attachment: Gelian Hotel, Machakos University

This report details an industrial attachment experience at Gelian Hotel in Machakos, Kenya, from March to June 2019, as part of a Bachelor's degree in Computer Science at Machakos University. The report provides an overview of the hotel's operations, including departments such as Front Office, Food and Beverage, Housekeeping, and IT. The author, working as an assistant IT manager, describes the duties and responsibilities of the IT department, including system maintenance, network monitoring, user support, and troubleshooting. The report includes weekly activities, highlighting the learning experiences with various IT systems such as Fidelio, PoS, and Oracle databases. It also covers challenges faced and problem-solving processes. The report concludes with a summary of the working experience and recommendations for future improvements. The author also provides insights into the organizational structure, the company’s network architecture, and the core values of the hotel.

A REPORT ON INDUSTRIAL ATTACHMENT HELD IN GELIAN HOTEL
MACHAKOS
FROM 5 March - 5 June
DEPARTMENT INFORMATION TECHNOLOGY
TO MACHAKOS UNIVERSITY, IN PARTIAL FULFILLMENT FOR THE
AWARD OF BACHELOR DEGREE IN COMPUTER SCIENCE
P.O BOX 136 – 90100, MACHAKOS –KENYA
PRESENTED BY: MUCHENDU PETER K.
REG NO: J17-5168-2015
PHONE: [phone]
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Contents
A REPORT ON INDUSTRIAL ATTACHMENT HELD IN GELIAN HOTEL MACHAKOS.......ii
Abstract...........................................................................................................................................ii
Activities of the organization..........................................................................................................ii
Summary........................................................................................................................................iii
Duties and Responsibility of the IT Department...........................................................................iii
Declaration.....................................................................................................................................iv
Abbreviations..................................................................................................................................v
Acknowledgement........................................................................................................................vii
CHAPER ONE: BACKGROUND INFORMATION....................................................................1
1.1 Information About Place of Attachment...............................................................................1
1.2. Vision Statement..................................................................................................................1
1.3. Mission Statement................................................................................................................1
1.4 Core Values...........................................................................................................................2
1.5. Quality Status.......................................................................................................................2
1.6 Departments in the hotel.......................................................................................................2
1.7 Organizational Structure.......................................................................................................3
.............................................................................................................................................................3
CHAPTER TWO............................................................................................................................4
2.0 Weekly Report.......................................................................................................................4
CHAPTER THREE.......................................................................................................................14
3.1 Working Experience............................................................................................................14
3.2 Challenges...............................................................................................................................16
3.3 Problem Solving Process........................................................................................................17
CHAPTER 4..................................................................................................................................18
4.1 Conclusion..........................................................................................................................18
4.2 Recommendation................................................................................................................18
References.....................................................................................................................................19
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A REPORT ON INDUSTRIAL ATTACHMENT HELD IN GELIAN HOTEL
MACHAKOS
Abstract
This report presents the experiences gained in Gelian hotel that offers hospitality and
recreational facilities to everyone. The hotel is located in Machakos County along
mwatu wa Ngoma Street. It is a 4-star hotel that offers the guests with comfortable
accommodation, delicious cuisines, inquisitive conference facilities and recreation
facilities. During my period of internship in the hotel I was able to work in the IT
department where I gained different.
Activities of the organization
1. Offering accommodation to guests throw check ins.
2. Offering food and beverage services that is full board, bed and breakfast and half
boards.
3. Offering conferences packages i.e. Gelian hotel full conference package for 1 pax
(3800) which includes “writing pad, pens, projectors, water, 10.00 tea with snacks,
lunch ...a buffer and 4.00 tea with snacks"
Half conference package 3600 it has "10.00 teas, lunch thus a buffer, writing pads,
pens, and water projectors
4. Offering laundry services. Dry cleaning and ironing for both in-house guests and
walk-ins.
5. Offering outside catering services for weddings and any other functions.
6. Offering pastry services such as bakers.
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Summary
I started my internship in 5 March to 5th June 2019. Having worked in Gelian hotel
Machakos I was mainly in the IT department as the assistant IT manager. All IT
services, enterprise systems, office systems, data networks, and telephony systems in
the hotel/resort are supported by the Information Technology department on a daily
basis. Often in charge of the property's IT issues, merchandise, and facilities. User
training and maintenance for all property/site systems, network upgrades, hardware
and software support, and so on are offered.
Duties and Responsibility of the IT Department
 I was in charge of keeping operating programs running properly and ensuring
that consumers get the best out of them.
 Load and customize operating systems and software on device hardware.
 Monitoring and maintaining computer systems and networks.
 Aid in the setup of processes or the settlement of problems, walk employees or
clients through a sequence of acts, either face-to-face or over the internet.
 Troubleshoot device and network concerns, detecting and fixing hardware and
software bugs.
 Repair parts and provide assistance, including procedural paperwork and
related reports.
 Provide assistance, such as procedural paperwork and pertinent reports.
 To fix a problem or set up a method, use diagrams and written instructions.
 Assist in the deployment of new applications.
 Build new user accounts and profiles, as well as fix password problems.
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 Call-outs must be replied to under agreed-upon time limits.
 Continue working on a mission until it is finished (or referral to third parties,
if appropriate).
 Around the same time, prioritize and handle a wide range of open cases.
 Establish a strong working relationship with clients and other experts as
quickly as possible, such as app engineers, who can test and review emerging
technologies.
 Examine electronic devices for electrical protection.
Declaration
I Peter Muchendu declare that this report is my original work and has not been
presented for any academic award in any other university. Done from 5th March
2019 to 5th June 2019 in Gelian hotel Machakos.
Name: Muchendu Peter
Reg.: J17-5168-2015
Signature: …………
Date: ………………
Supervisor: Mr. Simon Muthini
Signature: ………………………………….
Date: ……………………………………….
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Abbreviations
F/0. : Front office
FOM. : Front office Manager
F/B. : Food and beverage
H/K : Housekeeping
ETR : Electronic Tax Register
LPOS : Local purchase order
A/C : Accounts
RT : Registration card
AR : Account Receivable
CEO : Chief executive officer
PA : Public attendant
KTN : Kitchen
GH : Gelian Hotel
RG : Rate Card
FDA : Front Desk Agent
FBM : Food and Beverage Manager
FBS : Food and Beverage Supervisor
POS : Point of Sales
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Acknowledgement
Am grateful to God he has been very loyal to me and helped me all through the
training period. I would like to acknowledge my university assessor Madam Veronica
for coming to assess me and check my progress during my attachment period.
I also acknowledge my mother Mrs Rebecca Wanjiru for her financial support and her
daily motivation that sustained me all throw out the training period.
I would like to acknowledge IT department supervisor for the good support during my
attachment in every way that he supported me and ensured that I get the best
experience. I also give my gratitude to Mr. Wakesho Gift the CFO and senior
supervisor for giving me an opportunity to work as the assistant IT manager.
Not forgetting the entire IT office members Dominic Boy (Advertisement and social
media) and Mr. Simon Muthini (IT manager) for leading me towards the right
direction and making sure am able to learn the system well and giving me opportunity
to work as an individual and practice what they taught me.
May the lord bless you all!
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CHAPER ONE: BACKGROUND INFORMATION
1.1 Information About Place of Attachment.
Gelian hotel "GH" is situated in eastern part of Kenya in Machakos County along
Mwatu wa Ngoma street it was built and officially opened on April 8 2015.It is a four-
star hotel designed with comfort style and class. The hotel is owned by former
precision air CEO Allophonce Kioko. It has different departments i.e. the front office
that welcomes in guests and involves in check in process, the food and beverage
department that offers different cuisines mainly in buffer that goes at 1650 besides
that it also offers AL cart menu, the food and beverage sector is divided in to pastry
that involves in bakery of cakes, bread, pizzas and the coffee department that makes
coffee.
The housekeeping department is involved in cleaning the rooms and providing room
facilities that are needed such as lotion, soaps, and linens. In this department there is
the laundry sector that cleans guest’s clothes upon request at a charge. There is the
gym sector that is involved in gym activities steam bath and massages such as the
deep tissue massage and hot stone massage. The kitchen department is involved in
preparation of food headed by executive chef. The finance sector that is involved in
balancing, audit running, sales and purchasing making sure the hotel works at a profit.
The maintenance department is involved in pre, maintenance and post maintenance
making sure facilities work properly, and finally the IT department responsible for
managing and maintaining computers and computer networks as well as supporting
guests and staff members with system related issues.
1.2. Vision Statement
The premier hotel of choice
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1.3. Mission Statement
To provide excellent value through professionalism.
1.4 Core Values
1. Great memorable experience
2. Excellence through synergy
3. Loyalty to stakeholders
4. Integrity and professionalism
5. Accountability and responsible
6. Novelty and creativity
1.5. Quality Status
Gelian hotel Machakos is an approved four-star hotel in Machakos that offers high
standards services.
1.6 Departments in the hotel
IT - Information Technology
F/O - Front Office
F/B - Food and Beverage
H/K - House Keeping
FIN - Finance
Security
KTN - Kitchen
H/R - Human Resource
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1.7 Organizational Structure
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FINANCE
OFFICER
PUBLIC
AREA
STAFF
ROOMS
STAFF
HOUSE KEEPING
MANAGER
SUPERVISOR
DIRECTOR
CHAIRMAN
GENERAL MANAGER (GM)
CSO (SECURITY) FRONT OFFICE
MANAGER
CCTV OPERATORS
RG, FDA
CONCIERGE
BELLMAN
DOORMAN
HUMAN RESOURCE
MANAGER EXECUTIVE (CHEF)
LIFT
ATTENDANT/INTERNAL
SECURITY OFFICER
KITCHEN COOKS
PASTRY
COOKSHUMAN RESOURCE
OFFICER
HUMAN RESOURCE ASSISTANT
GUARDS
IT
FOOD AND BEVERAGE
MANAGER
TRAINERS
HEALTH
CLUB
(GYM)
WAITERSWAITERSWAITERS
RESTAURANT
SUPERVISOR
BANQUETTING
SUPERVISOR
CLUB
SUPERVISOR
Interns
Interns
STORES OFFICER
PROCUREMENT OFFICER
Interns
Interns
Interns

CHAPTER TWO
2.0 Weekly Report
This chapter indicates my daily activities during my internship program in the hotel.
2.1. Week One
My intenship program started on 5th May to 5 th June 2019. I was introduced to shift A
which normally starts from 8 a.m. to 5 p.m. which comprise of the following duties
and responsibilities.
Duties and Responsibility
 Monitoring network and data protection on a daily basis.
 Identifying and acting on program and system enhancements and upgrades.
 Developing and enforcing the organization's IT strategy and best practice
manuals.
 Creating staff awareness activities and seminars.
 Auditing the system on a daily basis.
 Regularly running and sharing system reports with senior staff.
 Overseeing and assessing deadlines for big IT programs, such as infrastructure
updates, migrations, and outages.
 Managing and commenting on IT budget distribution.
 Providing feedback to members of the IT squad.
 Identifying preparation and professional development programs for the squad.
In the same week, I was introduced to the company’s IT systems and servers
including Fidelio system, PoS system, Oracle database system, and UBNT UniFi
system which I was supposed to learn and understand their working.
2.2. Week Two
In the second week of training, I was introduced to the basic roles and responsibilities
which I was expected to undertake. As an interns, I was supposed to be in charge of
covering the workplace, answering phones to address client complaints, composing
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emails, and undertaking basic research. I was also expected to help out in the office
with outreach and casework as appropriate. I was supposed to be adaptable and ready
to help with any unique tasks that occur during their time with the company.
2.3 Week Three
In this week, I was introduced to the network architecture of the company. The
company’s internet provider was Safaricom which provided an 80Mbps internet
bandwidth. The server room was next to the security department and housed the three
servers, two routers, three switches and the CCTV control system. From the control
room, there was three other switches one in the first floor which provided internet
connection to the offices in the first floor including IT, senior management
department, another in the IT department, one in the Finance office, one in the F&B
manager’s office, and the last one in the fifth floor.
2.3 Week Three
Fidelio System
This week was meant to learn about Fidelio system. Fidelio is a fully integrated
device kit designed to achieve optimum performance of the hotel. This PMS,
advanced version 6.20, is made in Munich, Germany. Employees can train and learn
in a real-world setting for the demo version. Its major characteristics are as follows:
The older version, DOS, is DOS-based, while the newer version, OPERA, is Oracle-
based. It has the ability to protect its applications from all types of viruses. If a virus
infects the system, it is copied from a storage file to a non-usable file in order to
preserve the other archives. The app is adaptable and easy to use. It is easy to run and
needs no instruction.
Key Features of FIDELIO
Reservations
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FIDELIO Reservations are combined with other FIDELIO services such as profiles,
cashiering, and deposits. This module includes deposit handling, cancellations,
confirmations, wait-listing, room blocking, and sharing, as well as a full collection of
features for making and upgrading user, company, and business block reservations.
Rate Management
FIDELIO's market management system has an extensive range of tools for
determining and automatically monitoring prices, demand quotation, and sales
forecasting and analysis, making it the industry's most robust rate management
framework.
Front Desk
The Front Desk features are used to serve arrivals and in-house guests. This module
manages individual guests, groups, and walk-ins, as well as room blocking, managing
guest messages and wakeup calls, and creating and tracking inter-departmental
advisories, or traces.
Rooms Management
FIDELIO's Rooms Management features take care of all aspects of room supervision,
such as availability, housekeeping, cleaning, and facilities management. When visitors
are waiting for rooms that are not readily accessible for assignment, the Queue Rooms
feature coordinates Front Office and Housekeeping efforts.
2.4 Week Four
This week was meant to further understand the key features of Fidelio System.
Cashiering
FIDELIO Cashiering is responsible for a number of duties, including posting visitor
and passer-by charges (including taxes and other charges), making posting changes,
handling advance payments, settlements, checkout, and folio printing. Cashiering
accepts a variety of payment options, including cash, check, credit cards, and direct
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bill, for each reservation. Guest charges may be cross-posted from any hotel property
in a multi-property setting.
Global Perspective
To satisfy the needs of global FIDELIO expectations, FIDELIO PMS supports multi-
currency and multi-language functions. From the local currency, premiums and taxes
can be dynamically translated.
Reporting
FIDELIO provides over 360 different regular reports. The built-in Report Writer in
FIDELIO can be tailored for each hotel, and new reports can be generated as
appropriate.
Accounts Receivable
Direct accounting, invoicing, account ageing, bill payments, alert and statement
creation, and account research are all included with Accounts Receivable AR, which
is entirely incorporated with the FIDELIO database. It is possible to join old accounts
from external accounting schemes.
Module for the Front Office
The Feature keys (F keys/Hot keys) will monitor the whole operating system. These
keys assist in the extraction of information that is often needed and of a general
nature. When operating in some portion of the different modules, these Feature keys
can be accessed at any time and unlocked simultaneously. A total of 30 functions are
available, including an F-key combination with Shift or Control functions. On the
computer, a maximum of 3-4 F main functions can be opened at the same time.
Fidelio's most important modules are:
 Reservation
 Rooms Management
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 Front Desk
 Cashier
 Options
 Menu
Module for Reservations
If the duration has available space, you can make a booking for an infinite number of
spaces, visitors, and time. Rooms will be added to a waiting list if you don't have
enough available space.
Desk in The Front Row
A computerized system for checking in visitors based on their reservations. You will
monitor the planned arrivals, departures, and the hotel's view of guests at any time.
This module helps you to enter messages for visitors with the option of printing them,
as well as monitor whether they were sent or not.
2.5 Week Five
The week was dedicated to learning the hotel’s POS system.
POS System
The phrase "point of sale" refers to a device that is commonly used in the restaurant
and retail sectors. This computerized system enables company owners to maintain
track of revenue, cash flow, and food supplies, as well as greatly simplifying
bookkeeping. The high amount of cash and credit cards that travel into a restaurant
every day necessitates the use of a point-of-sale machine. A POS machine not only
keeps track of every penny of the purchases, but many also work as credit card
processors. This increases the security of credit card swipes for both the consumer and
the company. Servers are responsible for all sales, and changing checks in the
computer is impractical without the password.
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One of the advantages of using a POS system is that it makes contact between the
kitchen and the wait staff much easier. Orders are entered into the machine and
submitted to the kitchen printer. Another advantage of having a restaurant POS system
is that you can keep track of anything from food intake to the most common menu
items. Since the POS method often serves as a time clock, it can assist with payroll
planning. In the bookkeeping section, this will save you a lot of money. A POS
framework will coordinate benefit and expense statements as well as income tax, in
addition to the day-to-day activities of operating a restaurant.
2.6. Week Six
This week was meant to learn the Oracle Database System which was primarily used
by the front office, finance, and restaurant departments.
Oracle Database System
An Oracle database is a list of data that is handled as if it were a single entity. A
database's key function is to store and retrieve relevant data. The secret to addressing
knowledge security challenges is a storage server. In a multiuser environment, a
server efficiently handles a vast volume of data so that many users can access the
same data at the same time. All of this is achieved while ensuring a high degree of
efficiency. A database server also protects against unwanted entry and offers effective
recovery options in the case of a malfunction. Oracle Database helps you to store and
access data easily and securely. The below are some of the Oracle Database's
integration advantages:
Oracle Database is a platform-agnostic database. It runs on a variety of hardware and
operating systems, including Windows Server, Unix, and various GNU/Linux
distributions. Oracle Database has its own networking stack, which helps programs
from various systems to connect with Oracle Database without any problems.
Applications operating on Windows, for example, will bind to a Unix-based Oracle
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database. Oracle is an ACID-compliant database, which serves to ensure data
confidentiality and reliability.
Oracle Database is well-known for its structural features:
 Oracle manages data using a relational data structure, which helps you to
communicate with the database without understanding where the data is
physically processed.
 Partitioning is a high-performance feature that helps you to partition a big
table into several parts and place each component separately on various
storage devices.
 Memory caching – the memory caching architecture helps you to scale up a
massive database while retaining high consistency.
 The Data Dictionary is a compilation of internal tables and views that help you
properly handle Oracle Database.
The structural features of Oracle Database are well-known:
 Oracle uses a hierarchical data system to handle data, allowing you to connect
with the database without having to specify where the data is physically
stored.
 Partitioning is a high-performance feature that allows you to split a wide table
into several parts and store each part separately on different storage devices.
 Memory caching – memory caching allows you to scale up a large database
while maintaining high integrity.
 The Data Dictionary is a set of internal tables and views that aid in Oracle
Database management.
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2.7 Week Seven
UBNT UniFi system provided internet access points to staff member and the quests.
The system composed of Ubiquiti access points on all floors including restaurant,
conference, and resting rooms; UniFi controller, and UniFi switch.
The UniFi Controller
And a Lot of Features Thousands of UniFi APs can be provisioned, networks can be
laid out, device traffic can be handled easily, and more UniFi APs can be provisioned
using the UniFi Controller. RF Map That Is Groundbreaking Track and interpret radio
frequencies with the RF chart for the best AP positioning, setup, and troubleshooting.
Detailed Analytics Use the configurable reporting and analytics to manage large user
populations and expedite troubleshooting. Uplink via wireless Wireless Uplink
capability extends the spectrum of wireless communications between APs. On a single
operating band, a single wired UniFi AP uplink will accommodate up to four wireless
downlinks, enabling wireless acceptance of devices in their default state.
UniFi - Identifying Wi-Fi Issues with Debugging Metrics
The Debugging Metrics page presents a list of data that helps in the detection and
correction of common Wi-Fi efficiency problems. Navigate to Statistics > and pick
Debugging Metrics from the dropdown on latest UniFi Controller models to view
Debugging Metrics. The following data tables will be used in the Debugging Metrics
section:
The following are some of the more important causes and solutions:
There aren't enough APs to fulfill density requirements: If a given access point's
traffic is regularly too large, add another AP to help manage the load. Try getting local
APs closer to the overburdened AP to better with some of the client flow.
Problematic Clients: What tends to be an overactive AP is mostly the product of a
client system absorbing unnecessary traffic with P2P apps, video uploading,
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spamming, and other behaviors. Bad AP configuration: If an AP's Tx power is set too
high and neighboring APs' Tx powers are set too low, one AP will draw client devices
with greater signal strength but struggle to have an optimized Wi-Fi experience.
Check that all neighboring devices are sharing the load with the over-active AP to
resolve this. Also, consider lowering the Tx capacity on the active AP while
increasing it on the adjacent, less active APs. This can be achieved by going to the
system properties panel in the Radio.
The following are some of the more important causes and solutions:
Packet leakage and retransmissions are most often caused by interference. Determine
if one of the two bands, 2.4GHz or 5GHz, has a higher Retry rate, or whether both are
similarly affected. So, to see how local the disturbance is, search at other neighboring
APs. This may indicate a rogue access point, a very congested RF area, a troublesome
client system in close proximity to the AP, and so on. Perform an RF Scan and put
APs on less congested channels to solve the problem. Even, on neighboring UniFi
APs, delete adjacent channel overlap. Another alternative is to find and re-
configure/remove a faulty system that is causing the interruption.
Mismatch in broadcast power levels between the client and the AP is another common
cause of packet retries (Tx Power). Packet retries can occur when an AP and client
system interact at dramatically different broadcast strengths. Look for packet retries
on Rx in particular, as this would mean that the AP is transmitting too intensely for
optimal client activity.
Interference: If an access point has 59 percent channel use but just 15 percent mixes
Self Tx/Rx, channel re-use/interference may be the cause. In a high-density setting,
make sure the number of APs using each channel is held to a minimum.
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Bad Data Rates/Legacy Clients: If an AP's channel usage is high, search the Most
Active APs table to see if it is handling too much traffic. If not, it's likely that older
Wi-Fi clients' sluggish data speeds are dragging down the AP and consuming an
excessive amount of airtime.
2.7 Week Seven - Week Twelve
From week seven to week 12, major tasks were implementing the practical bit
especially on the systems and servers. In particular, major tasks included management
and maintenance of computers and computer systems, providing IT support services
to staff members and guests.
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CHAPTER THREE
3.1 Working Experience
During my internship period in Gelian hotel was able to not only gain career work
experience but to be an effective worker was able to learn the following core values
that are great memorable experience, excellence through synergy, loyalty to stake
holders, integrity and professionalism, accountability and responsible, and novelty
and creativity. I acquired the following skills while working in the hotel:
The desire to think strategically.
I was willing to think in terms of the larger picture and consider the importance of
technology in assisting a company in meeting its overall business objectives. In
addition, I will play a vital role in an organization's strategic planning, assisting in the
identification and anticipation of emerging infrastructure demands, as well as the
improvement of existing system efficiencies.
Excellent listening abilities.
I discovered that interpersonal skills are just as important as technological skills in
order to be competitive in the IT field. Apart from being self-motivated, IT
professionals can form partnerships with other industry leaders in order to launch
innovative projects and engage staff and customers as new technology and programs
are adopted.
The capacity to operate successfully under duress.
IT staff are responsible for ensuring that an organization's processes are safe and
working correctly, from internet bugs to data breaches. When problems arise, they
must be patient and move quickly to resolve them.
The devil is in the details.
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An organization's technology errors can be expensive, particularly if private or
confidential data is compromised as a result. According to IBM Securities, per data
breach costs businesses an average of $3.86 million. Attention to detail can help
reduce the risk of mistake, but it also helps IT staff to detect and fix possible concerns
when they appear.
Skills in project management
Good project management skills are expected of IT professional. When dealing for
various groups of individuals both within and outside of an organisation, they must be
able to plan schedules and deadlines. An IT professional might be in charge of
preparing software or hardware updates, negotiating with suppliers, or organizing the
implementation of a new computer system, for example. IT professional who are
successful are able to complete these tasks on schedule and with limited errors.
A curiosity to discover more.
An IT professional's work allows them to finish their studies. Technology is still
shifting, and IT leaders must keep up with the new technologies in order to have the
best available options to their organizations. Industry-recognized certifications, such
as those offered by Cisco or CompTIA, will help IT leaders extend their professional
skill sets and stand out in the fight for leadership positions. The CCNP, for example, is
a Cisco qualification that shows advanced networking capabilities. To progress their
careers, many IT professionals will begin by obtaining their CCNA and work their
way up to expert-level certifications.
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3.2 Challenges.
The learning experience was so educative and did not experience many challenges as
everybody was supportive and understanding. The only challenge I experienced was
at the front office. All the systems were new to me since I did have an avenue to learn
before the training. All other trainees at the front office were already conversant with
the system since they had done internal practical at their respective universities
forcing me to start from the most basic level. Thanks to the front office staff, I
interacted with, I was able to learn quickly.
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3.3 Problem Solving Process
 I was eager and always ready to learn this made me more familiar to the
fedelii system used in the hotel
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CHAPTER 4
4.1 Conclusion
I would like to thank Gelian hotel for allowing me to take my attachment in their
organization. They greatly taught me a lot about the industry and I greatly look
forward to working with them in the future. Secondly, I thank my family and friends
for their support during the preparation of this report.
4.2 Recommendation
I recommend the University to release attachment letters promptly to enable students
to find attachment places in time.
I would also recommend the university to encourage students to apply for internship
programs to gain more practical experience in the IT field.
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References
Hotel materials.
Personal experience in the hotel
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