Analysis of General Manager Performance at Damson Dene Hotel

This report provides a critical analysis of the performance and effectiveness of the General Manager at Damson Dene Hotel. It examines key issues such as miscommunication, demotivated workforce, and rigid staff behavior. The report explores various motivational theories, including Maslow's Hierarchy of Needs, Theory X and Theory Y, and their application in improving employee performance. It also discusses delegation, job enlargement, and participative management strategies to enhance team working and productivity. Furthermore, the report applies Belbin's team roles to improve people management skills, highlighting roles such as Monitor Evaluator, Shaper, and Implementer. The analysis aims to provide insights into effective leadership and management practices within the hotel industry, focusing on improving employee engagement and organizational success.

Wayne the Hotel Manager

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Critically analyse performance and effectiveness for the profile of General Manager of
Damson Dene Hotel....................................................................................................................1
With the help of team working theory, Discuss the prominent improvement in people
management skills.......................................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Effective managerial style is defined as collaborating employees on a common platform
so that to take out best out of them by managing them in effective manner. In order to run a
company in smooth and effective manner management is associated with playing prominent role
in the context of meeting employees obligations and enhancing bond within employees. Besides
this effective leadership style is also playing vital role in order to provide direction to employees
so that plans can be executed in easy manner and employees may stay motivated through out
their journey (Williams, 2015). This report is prepared on the basis of Damson Dane hotel which
is leisure house established at UK. They are laced with numerous amenities such as luxurious
spa, swimming pool and many more. This report is covering profile of general manager along
with team working theory which are helpful for the management in dealing with business
activities.
MAIN BODY
Critically analyse performance and effectiveness for the profile of General Manager of Damson
Dene Hotel
In order to enhance overall performance this is requisite that performance is analysed in
continuous manner so that team effectiveness can be enhanced and strategic objectives can be
met. In this context planning is known to be an effective term by which overall performance
within Damson Dene Hotel can be recognised by reviewing progress in which deep
enhancement of skill and knowledge can be seen. In this context there are certain issues which
general manager of hotel is facing such as miscommunication over employees, insufficient
management, rigid behaviour of staffs, demotivated workforce and many more (Naebe and et.
al., 2015). In order to deal with these problems manager Wayne can use various theories of
motivation those are elaborated below:
This theory is advantageous for rendering motivation within human and effective
managerial practices can be exerted so as to undertake needs existed. Under this effective models
are to be used by workforce so as to inhale motivation as this factor us an essential one so as to
manage human resource in an organisation in significant manner. On the other hand
organisational development criteria is required to be fulfilled by meeting self actualisation needs
and effectively communicating with employees (Moskalenko and Yevsieieva, 2015). For
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attaining high level of reward employees are requisite to show their full calibre and potential in
order to understand properly manage overall goals of the business. This theory is associated with
hard and soft skills which are utilised by management which helps them to take effective
measures of supervision and guide employees in better way. This approach may lead in
providing punishment to employees in the absence of non performing obligation. In the context
of Damson Dene Hotel manager is lacking behind trust element over employees which leads
them to affect overall organisation in adverse manner. Besides this soft approach is defined as
undertaking lesser rigidity in rules and regulation which are having direct impact over creativity
of the organisation (Sennewald and Baillie, 2020). This enables the organisation to face high
degree of corporation between employees which leads in performing given jobs in more effective
manner. The manager of Damson Dene Hotel Wayne is facing least output in their employees.
There are some factors affecting these aspects are elaborated as under:
Theory X: This theory is associated with inclusion of those employees who are not liking
their jobs and work and they try to avoid their work which leads in delays and lesser focus. In
this context formal direction is required to be undertaken by employees those are deliberately
avoiding their work and this possibility is strongly existed in employees. In the context of
Damson Dene Hotel and their manager they are required to make effective and robust
management system and structure so that employees can be supervised in proper manner. On the
other hand manager is dealing with these complexities in prominent way so that to examine and
control external environment in prominent manner (Way, Jimmieson and Bordia, 2016). Theory
X states that the manager of Damson Dene Hotel is requisite to undertake robust structure of the
organisation so that they can supervise their employees without facing any major complexities.
Similarly manager is trying to supervise so that to have effective control inside and outside of the
organisation in which responsibilities and delegation within employees can be performed
significantly. Besides this general manager of Damson Dene Hotel is directing their employees
so that success can be achieved by overall workforce by motivating employees in such a way that
their retention and involvement can be boosted. There are some physiological factors which are
inherited within an organisation and the same are associated with providing prominent impact
over performance of organisation (Kim and Seong, 2015). This exhibits higher retention of
employees in the organisation along with satisfying their need hierarchy in significant manner.
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Theory Y: Under this factor employees are working in natural manner along with
bringing direction and effective control in such a way that goals of the company can be aligned
to working of employees. Besides this the major tendency possessed by person that a curious
person is prone to learn new things in their daily life which makes their personality evident and
distinct from others (Chukwusa, 2018). In this context general manager of Damson Dene Hotel is
taking effective and prominent decisions in order to understand nature of structure of the
organisation and to find out ways in which employees can be supervised. In the context of this
theory Y, principle of significant management is used by them as this is leading in motivating
employees and generating higher revenue as well.
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 Delegation and decentralisation: In this context hotel is trying to exhibit decentralised
control so as to eliminate excessive intervention of various level of management. Under
this concept manager of the hotel is undertaking so many employees to which
responsibilities are delegated in quick and forced manner. This provides high degree of
confidence in decision making which could be highly advantageous for employees who
are willing to work under the same pattern (Shvetsova, Shokola and Bobova, 2017). Job enlargement: This is related with showing variants of job existed for and employees
in which varied opportunities can be seen by them to satisfy ego requirements of an
individual. In this context general manager of Damson Dene Hotel is considering
requirement of their employees and using their full potential in order to take out
beneficial outcomes which may lead in growth of the organisation (Muñoz-Mata and
Pech, 2019). Participative management: Under this aspect management of the organisation is trying
to involve whole employees in order to frame decisions so as to enlarge overall capability
of the business and employees as well. These activities are helping managerial team to
pertain effective control within organisation by which positive environment can be
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created within hotel and leads to solve prominent issues in single attempt (Frank and et.
al., 2018).
 Performance appraisal: Under this aspect employees are trying to use effective
strategies so as to attain overall objectives of the business. This process is related with
recognition of those aspects which are related with individual working in an organisation
and these figures are accumulated so as to use measures to motivate employees and using
their fuller potentials as well (DA, 2015).
This theory is having high implications over performance and management of individual
those are working in an organisation for accomplishing overall objectives of the company. By
using this theory of motivation manager of Damson Dene Hotel exhibit full support to their
employees in regard of performance and completing morale obligations.
With the help of team working theory, Discuss the prominent improvement in people
management skills
In order to collect effective ideas several management theories are required to be used in
such a way that motivation can be rendered and organisation can be managed in sufficient way.
For execution of various strategies management theories are used in order to supervise goals and
objectives of the business (Beck, Puthoff and Gillespie, 2015). Employee motivation is one of
the prominent aspect which is required to be held for utilising their capability to full manner. For
utilising full potential employees are laced with high degree of motivation as this drives as most
essential factor. In this regard Damson Dene Hotel their manager is using various concepts in
which management theories are being used so as to get assistance over employee development
and their higher contribution. There are various reasons in which effective managerial skills are
to be utilised by using prominent management theories are mentioned as under:
 By using various team development theory productivity can be enhanced by Damson
Dene Hotel. Leaders and managers of Damson Dene Hotel is trying to attain prominent
objectives and goals in order to boost up overall performance of the organisation.
 Management theories are utilised by management in such a way that decision making
process in which roles and responsibilities of Damson Dene Hotel employees are
subsisted by them in most effective way (Manning and Robertson, 2016).
 Managers of the organisation are trying to motivate team mates so as to render effective
participation by collaborative working at workplace.
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 Managerial theories are essential in terms of motivating managers so that prominent
change management techniques can be applied by which effective judgement can be
framed (Kim and Im, 2015).
Belbin theory of team development:
This theory is dependent on developing personality of employees by undertaking
prominent controlling measures. For this team members are trying to reach out at effective
conclusion in order to frame effective decisions (Senaratne and Gunawardane, 2015). Under
these effective roles are executed by employees in which effective roles played by employees are
mentioned as below:
 Monitor Evaluator (thought oriented): As per this aspect, the manager of the
organisation is taking rational thinking approach in order to lead opposite thoughts and
angles those are taking place within various vision and exhibits effective solution as well.
In the context of Damson Dene Hotel there are various critical issues which are
undertaken by management in order to solve significant issues in such a way blockage
over path can be eliminated (Oke and et. al., 2016). Specialist (thought oriented): These members are experts in their own field as they are
prone to develop effective knowledge in which higher contribution over development can
be rendered and in those areas where expertise are required can be handled in effective
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way. In the context of Damson Dene Hotel technical experts are included in this which
are contributing in overall performance (Aithal and Kumar, 2017). Plant (thought oriented): These individuals are free thinkers and rendering innovative
results to the organisation regarding newness in services and quality. In the context of
Damson Dene Hotel these individuals are eliminating traditional concept in activities so
as to attain higher abilities (Driskell and et. al., 2017). Shaper (action oriented): These individuals are extrovert in nature and communicate
with varied people in effective manner. In Damson Dene Hotel these individuals are
motivating employees in such a way that fuller contribution can be attained along with
making path of goal achievement. Completer (action oriented): These individuals are introvert but at the same time
regarded as key personnel in completion of any particular task. In the background of
Damson Dene Hotel these individuals are creating positive environment in the
organisation so that employees can work within deadlines. Implementer (action oriented): These person are managing overall working of an
organisation in such a way that implementation can be easily propounded. In the context
of Damson Dene Hotel these are regarded as backbone hence responsible for making
robust task acquisition (Cafferky, 2017). Coordinator (people oriented): These individuals are responsible to develop
interpersonal relationship within employees. In Damson Dene Hotel these employees are
working as mediator in management and workforce (Lynch, Lynch and Clemens, 2018). Team workers (people oriented): These individuals are good listener and works in a team
along with carrying high degree of versatility and interaction.
 Resource Investigator (people oriented): These individuals are trying to bring resources
in the organisation so that roles and responsibilities on individual can be executed in way
easy manner.
CONCLUSION
From the above report this can be concluded that effective team is known as the major
element of an organisation which is leading to adopt prominent changes and gives beneficial
results to the organisation. In an organisation there are various roles and responsibilities which
are required to be executed by individual so that to deal with business complexities by using
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managerial theories in effective manner. Belbin theory is useful in executing roles in sufficient
manner along with attaining objectives of company in well proof manner.
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REFERENCES
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