Role-Play Reflection using Gibbs & Recruitment and Selection Process

This essay provides a personal reflection on career development, utilizing Gibbs' Reflective Cycle to analyze a role-play experience focused on waitressing. It delves into the individual's feelings, evaluation, and analysis of the experience, culminating in a concrete action plan for future improvement. The reflection covers aspects like communication skills, customer service, and time management. Furthermore, the essay explores the importance of recruitment and selection processes in human resources, emphasizing how effective hiring contributes to organizational success. The author reflects on the need for strong teamwork, self-awareness, and continuous development of both hard and soft skills to excel in a customer-oriented environment. This analysis aims to improve future performance and contribute positively to team dynamics and organizational goals.

Professional Career
Development
Task 2

TABLE OF CONTENTS
TASK 2 ...........................................................................................................................................3
Personal reflection on the role-play and applying Gibbs reflective cycle..................................3
Recruitment and selection...........................................................................................................7
REFERENCES..............................................................................................................................10

TASK 2
Personal reflection on the role play and applying Gibbs reflective cycle
gibbs reflective cycle demonstrate an understanding of the skills and knowledge which
contribute toward working effectively and previous experience too. This will help to know about
employees personal strengths and areas for further development. It is developed from the
thoughts and feelings emerging from this learning reflection that generalized concepts which
allow new situations to be handled effectively (Reflective model according to Gibbs, 2021). This
method is majorly used by students in institute in writing reflections upon work and this helped
the students explore the literary work deeply, since reflective cycle shows important aspects.
They are using these techniques in order to go as deep as possible with learning reflections. The
major objective behind this method is to systematic provide detailed information about isolate
feelings of person.
gibbs reflective cycle is one of the most famous method used by the company to
understand the reflection with the helps of six different phases and also explore an experience
with past and present action (Joyce and Jackson, 2021). This technique can be either a single
experience or a situation employees/ student go through on frequent basis. For example- general
meetings with the team-mates in order to communicate effectively for work. The different stages
applied by the company equally for single previous experiences too. After stand-alone
experience, the another stage known as action plan may become more important in order to
understand how the company can apply final conclusions in the future. The different phases
usually help to slow down person's experience and thought process so that one don't jump to
conclusions and action plan too rapidly or quickly.
Step 1- description- in this stage, people should provide brief description of the experience or
any event to set the scenario and give context on that.
Step 2- feelings- in this stage, people show their feelings during and after the experience, this
should include analytical step which can be same as description.
Step 3- evaluation- this stage shows about negative and positive aspects of the experience about
the situations.

Step 4- analysis- this stage is totally based on evaluation stage where one can explain why the
experience was negative or positive and it should be in reflection.
Step-5 conclusion- this stage of gibbs focus on what one has learned from the experience based
on all previous steps. Also, show about are there any skills that they need to develop and how
would one can apply these skills in future experiences or any situation.
Step 6- action plan- in this stage one can make sure about taking specific actions to build on their
skills or knowledge. Here, one can include any training and development that would be
beneficial with the help of support or resources.
To demonstrate what each of the stages could look like, here is an example using specific
job role-
Description- In today's business environment, waitressing allows people to get to know
about other people preference food choice and it is essential to achieve success in competitive
market of hospitality. It is done with an effective utilization of various marketing skills,
leadership skills, communication skills, goal oriented and focus on customer satisfaction. It is the
field which focuses on the practical implementation of methods, techniques and customer
orientation inside the company and other hotel activities (Thiagraj, KARIM and VELOO, 2021).
So, I have decided to enter this field and achieve my professional goals by adopting new skills. I
need to focus on soft and hard skills such as adaptability, communication skills and team
building skills.
Feelings about the experience- typically waiters of the restaurant are employed to attract
more audience to get service from the restaurant such as dining, hospitality, food menu serving
and gestures( (Markkanen and et.al., 2020). It increases awareness about brand through
promotion and marketing campaigns. Now I realized that before entering this field I need to
work on some skills which I am not good at such as strong attention towards customer
preference, confidence and sometimes I get impatient when my work run beyond deadline, so I
need to manage time. I am feeling quite nervous as I had not done any job before and deal with
so many people. I am not confident I could satisfy each and every customer with my serving
skills and communication skills. However, I am excited to accept the challenges and
opportunities because of positive attitude towards my work. One of my manager paid me lots of
compliments during interview which helped me to relax and enjoy present experiences.

Evaluation- In this stage I have chance evaluate what worked well during the learning
development sessions. Due to competition I may lose my self-confidence which is negatively
affected my motivational level. Here, I need to focus on right audience using an appropriate
medium with the help of research. If I target wrong audience using ineffective medium it would
be a costly mistake which impact productivity. On the plus side, there was a really positive
environment when I was attending interview session because every one was so energetic towards
their training sessions. On the negative side, some people were negative towards their opinions
about the job role and responsibilities of waiters.
Analysis- I think the reason that my interest in this field has increased is just because I
enjoy working in areas which gives me career objective and personality development
opportunity. I have experiences that working in this way effectively before will help me to enjoy
my contribution towards goals. I feel my major weakness is I try to so too much at once just
because I want every guest to be satisfied with my service. On reflection side, I realized that I
should always work on my weaknesses and use management skills tools to help me plan better
service to customer. Sometimes I can get quite stressed because of workload and this make me
feel guilty. This analysis will ultimately match my strengths such as sales minded, adaptability,
excellent customer skills, good planning skills and curiosity. It is said that effective team work
and work delegation according to interest seems to lead from using different strengths of people
at workplace (Oviawe). So, when I will pursue my post , ensure being aware of group work in
the near future will be more effective to make strategic decisions. One of my staff member
provide me positive feedback about my work which helped me realize that I can deal with
difficult situation.
Conclusion – I learned that when a team wants to do field work based on their abilities,
then manger must plan how each person is feeling about strengths and weaknesses. Moreover, I
will continue to have my team-mates feel valued and self identify their weaknesses and
strengths. Lastly, I learned that sometimes waiters have to challenges the decisions about
business activities based on marketing strategies. Furthermore, I need to focus on team
collaboration in order to handle the situation of conflicts between employees.
Action plan- At this stage I will plan for what I would do differently in a similar situation
in the near future. When I am working with my team-mates, I will talk to them about my
strengths and weakness. It will be beneficial for me to create collaboration with my team

members. Now I am confident about current experience and it will be enough to remind me
about skills like adaptability and confidence.
Improvements
needed
Activities I need
to undertake to
achieve my goals
Resources and people who
can support
Time
period
Success criteria
Team
collaboration
By encouraging
collaboration
across restaurants
departments
With the help of managers,
need to develop
communication system.
1
month
My team-mates
are working
effectively as they
are updating each
person about their
strengths and
weaknesses.
Learn to manage
unmanageable
situation
By avoiding
unnecessary stress
and understanding
customer needs
With the help of positive
environment and effective
team members need to
manage healthy lifestyle.
1.5
months
Understanding
customer quality
services by
outsourcing tasks
like dining,
serving and other
hospitality
services.
Time
management
skills
Prioritizing clients
needs and learning
to set goals.
Using Effective time
management tools such as
80/20 rule
2
months
Setting
boundaries and
accepting tasks
after
understanding
daily scheduling
Self confidence Performing the
function well will
build personality
development and
With the help of small wins
and enjoying success will
automatically increase
2.5
months
Now I can
communicate
easily with guest
at front desk,

creates self-
confidence.
confidence level. dining table and
serving.
Attention to
customer
preferences
Strong attention
towards customer
satisfaction by
reducing wait times
because customers
don't like wait for
food or other
services.
By offering customers
multi-channel help will be
beneficial
2.8
months
Now I am good at
understand the
customer needs
after
understanding the
customer trends
Lack of industry
insight
Cultivating self
awareness and keep
proper record on
marketing
strategies
With the help of managers.
Encourage open
communication with people
working in the restaurant.
3
months
I can deal with
customer trends
because of
changing
purchasing
behaviour of
guest
Work on my
overwhelmed
nature
Work on stress and
workload issues by
managing time and
scheduling.
Becoming aware of
vulnerability in order to
avoid negative thoughts and
distractions
2
months
Slowing down
overwhelmed
nature by
prioritize things
and learning to
say no with
politeness.
Recruitment and selection
With the personal experience, I have learned that communication skills, leadership skills,
and management skills are more important in order to attract customers. Recruitment and
selection is important part for human resources department (Harerimana, 2018). As in
recruitment, the qualified candidates are being selected by the company for specific job role. In

selection process, the company select right candidates for job. If we hire effective people in the
company it would be helpful to achieve success. This would motivate and engage students to
help other students for learning and development. It encourages open discussion and create
collaboration to uncover all the relevant issues and problems. It develops listening skills and
giving opportunity to the right candidates to work effectively. An effective recruitment and
selection procedures fulfils the requirement of the specific job role and also ensures about the
positive organizational culture (Hamza and et.al., 2021). In addition, this procedure also help to
maintain its commitment in order to provide equal opportunity to staff members. With the
experience, I have learned that an effective recruitment process can save time so that the
company can hire right person. I have also noted that this process also helps in reducing the
stress level in the organizations. Selection process required all relevant and important documents
of person that are really necessary for the employees to work in the firm. In order to lead to well-
being of the company, I need to work on some of my weaknesses that is mentioned such as time
management skills. The major purpose of this procedure is to choose the most suitable candidate,
so I need to keep track on my strengths and weaknesses at the same time.
I learned that when a team wants to do field work based on their abilities, then manager
must plan how each person is feeling about strengths and weaknesses. So, after recruitment and
selection process I must meet the requirements of the jobs in the firm. This will help the
company to wish for right person, and they must perfectly fit for the business (Recruitment and
selection, 2021). An effective process displays the professionalism of the company at the very
first moments when the candidate wishes to onboard or start working.
Right person is important part in the firm to keep clients happy and establish a reputation
of the brand. They are the person who are essential part of internal business culture which can
increase productivity of the company (Eman and Al-Dhuwaihi, 2021). So, it is mandatory to take
more time over this process and think deeply about what the business needs from the staff
members in order to achieve success. In order to find out which job applicant is most suitable for
the company so that it will be easy for them to be successful is the most critical task. In the
interview process, I have learned that the selection procedure is a tough part for human resources
department. So, it is important for candidates to be prepared in order to get selected.

REFERENCES
Books and Journals
Harerimana, B., 2018. Reflective Practice for Professional Development Among Nursing
Instructors. Teaching Innovation Projects. 8(1).
Joyce, S. and Jackson, R., 2021. Reflective practice-What on Earth had I just done?!. BDJ Team.
8(3). pp.8-10.
Li, Y. and et.al., 2020. Nurses’ Psychological Feelings About the Application of Gibbs
Reflective Cycle of Adverse Events. American Journal of Nursing Science. 9(2). p.74.
Markkanen, P. and et.al., 2020. A reflective cycle: Understanding challenging situations in a
school setting. Educational Research. 62(1). pp.46-62.
O'Grady, K. and et.al., 2021. Reflections on a Collaborative, Cross-University National Call for
Speech and Language Therapy Placements during the COVID-19 Pandemic. International
Journal of Practice-Based Learning in Health and Social Care. 9(2). pp.78-81.
Oviawe, M. J. I., Application of Graham Gibbs Model of Reflection to Improve Teaching
Understanding among Technical Education Students in Ambrose Alli University Ekpoma
Edo State.
Hamza, P.A. and et.al., 2021. Recruitment and Selection: The Relationship between Recruitment
and Selection with Organizational Performance. International Journal of Engineering,
Business and Management. 5(3). pp.1-13.
Eman, A. and Al-Dhuwaihi, A., 2021. Recruitment and selection of school leaders in Saudi
Arabia. Cypriot Journal of Educational Sciences. 16(5). pp.2277-2291.
Thiagraj, M., KARIM, A. M. A. and VELOO, A., 2021. USING REFLECTIVE PRACTICES
TO EXPLORE POSTGRADUATE STUDENTS SELF-DIRECTED LEARNING
READINESS IN MOBILE LEARNING PLATFORM AND TASK-CENTERED
ACTIVITY. Turkish Online Journal of Distance Education. 22(2). pp.192-205.
Online
Reflective model according to Gibbs. 2021. [Online]. Available through: <https://www.nicole-
brown.co.uk/reflective-model-according-to-gibbs/>
Recruitment and selection. 2021. [Online]. Available through:
<https://empxtrack.com/blog/recruitment-and-selection-the-most-important-hr-function/>
.