Analyzing Supply Chain Management at Glenfield General Hospital

This essay provides a comprehensive analysis of supply chain management within Glenfield Hospital, a UK-based healthcare institution. The study delves into various aspects, including new service development processes, exploring strategies for introducing innovative services to meet patient nee...Read More

Essay

Table of Contents
INTRODUCTION...........................................................................................................................3
COMPANY OVERVIEW ..............................................................................................................3
New product/service development and process .........................................................................4
JIT, Lean and Agility .................................................................................................................5
T ripple bottom line ....................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Supply chain management refers to the term that include different activities starting from
raw material, work in progress till the product get manufactured and converted into finished
goods. Furthermore, it is distributed to the final user of the product or services. It includes
different activities such as refining, design, manufacturing, packaging and transportation. There
are five components that are included in supply chain such as planning, sourcing, making,
delivering and returning it to the customer. It is important for industries to maintain quality in
manufacturing product or providing services to its customers. On the other hand, new product
development is an approach of bringing new product or services in the market for satisfying
consumer needs and demands (Fahimnia, Sarkis and Davarzani, 2015). Just in time is another
element in supply chain that enable providing product and services on time so that it will help in
fulfilling demands of consumers in the market. This aims at continuous improvement in
manufacturing process that help in providing better quality products in the market. There are
several methods that are included in supply chain planning as gathering data from different
sources, providing lean principles by increasing visibility and lastly maintaining standard while
manufacturing product in the company. It plays an important role in an organization that help in
boosting best customer service, reducing operating cost and improving financial position of
company in the future. Report mainly emphasized on new product/ service development and
different aspects of managing quality.
COMPANY OVERVIEW
Glen field hospital is also known as Glen-field General Hospital that is situated in
Leicester city of United Kingdom. It is most famous hospital that specialize for coronary care
and respiratory diseases. This will be managed by University Hospitals of Leicester NHS Trust.
This hospital is manufactured in different phases that takes more time in building hospital for the
future. Opening ceremony of the hospital is done by Duchess of Kent in March 1986. Then in
December a successful surgery was completed of a baby girl that is having growing stomach
externally (Wang and et. al., 2016). It is also having centre in east Midlands that served 5 million
people and doing treatment of 230 children and 70 adults in a year that closely focuses on
surgical expertise in different location in United Kingdom. It is also providing non-surgical
treatment and diagnosis to its patients. In august 2012 it was carried out world's first
percutaneous coronary intervention procedure on a two year old child.

New product/service development and process
New product or service development is an approach that emphasize on introducing new
product into the market. Its main aspect is to design new product that possess some different
features as compared to earlier quality of product into the market. Transformation is being done
for the purpose of bringing changes in Glenfield hospital that aim at providing best services to its
customers. While implementing new services into hospital proper market research is done that
help in providing clear understanding of consumer needs and demand. There are three main
variables of service development that include cost,time and quality. While providing services it
is essential to note that it is provided to consumer on right time, at right cost and providing best
quality to them that help in satisfying needs and demands of consumers. At the time of
development of services many challenges come that hinder cost of new product or service. On
the other hand, best practices will be adopted by Glenfield hospital so that help in eliminating
barrier in providing services to customers (Cooper, 2017). Uncertainties may come that
sometimes bring problem as giving to customers. It is important for Glenfield hospital to provide
best services to its patients that bring more patients towards hospital. There are different aspects
that provide measures which will be taken into consideration for developing services into the
market. In new development process an important concept is involved as Fuzzy front End that
bring more opportunities for innovation into business that lead to provide effectiveness and
efficiency in hospital sector. There are different aspect that lead to solve problem of companies
as by maintaining different department for each and very activity in business. These strategies
help in providing various aspect that create changes in business. Consistency is also important in
getting more people involved in the development process of the company. There are different
stages that are involved into new product or service development process such as first step is
related to generating new idea for the development of service in hospitality sector. For
developing new services Glenfield have to do market research that help in determining needs and
wants of consumers. For fulfilling needs of patients in hospital proper facility is being provided
to them so that help in attracting more patients towards hospital. Idea generation help in
implementing new product and services into business (Schönsleben, 2018). As there are several
task that is being performed under supply chain management system of Glenfield hospital. After
generation of idea screening is done either it is correct or not or it is suitable for implementing
changes in services of hospital. Secondly, screening is performed that provide that the selected

strategy will be helpful for the company. this stage help in protection of product or service
failure in the future course of action. Then after proper selection of idea testing is being done
either it is suitable for the Glenfield hospital or not. This is done after screening of idea that is
generated in the first stage of development of services in business. Testing is done for the
purpose of eliminating errors in development of new product into business. This is done for
finding out the reaction of consumer towards new product. It is important in providing different
aspect in the hospital. After testing of new service that is implemented in the market business
analysis is being done of each and every stage in development of service or product. Proper
analysis is done before providing services to patients in hospital so that no problem may occur in
the future. In this it is analysed that product or services that is implemented into the market will
be accepted or rejected by consumer (Bernhardt, Hand Held Products Inc, 2017). At fifth stage
development of services is being done by collecting all things that will be included in new
development of services into Glenfield hospital. services that are provided into Glenfield is being
developed so that it help in easy facilitate of services to patient. Then, after development of
service it is testing in the market by applying its concepts and principles into the market for
gaining larger share in the market. It is tested into small market that help in determining its
impact on the company. After successful testing in the market it is implemented on larger scale
in the market. Large investment is being done for development of new product into the market
and lastly reviews will be taken from market so that performance can be evaluated based on
reviews by consumers.
JIT, Lean and Agility
JIT stands for Just-in-time is a system that is used for managing inventory in the
company or manufacturing product based on consumer requirement that help in satisfying needs
and wants of them. In this service is being provided to consumer on right time, right place and at
right quantity to them. This technique is adopted for reducing burden from the company. Its main
objective is to increase stock turnover by reducing holding cost and other cost that are associated
with manufacturing of product or providing services to consumers. JIT is adopted by Glenfield
hospital for providing various perspective in the future. This help in bringing out effectiveness
and efficiency in working that will be helpful for doing work in the company. In case of
Glenfield hospital it is providing services to its patient at right time, place and in right quantity so
that there is no problem occurred while implementing changes in hospital. In this inventory that

will be required for patient that is managed in various perspective for the future. This eliminate
in providing different concepts that is useful for providing different supply change concept into
business (Wang and et. al., 2015). It is depended on supplier as if raw material is supplied on
time then it will be providing right service to patient that are coming to visit hospital. This
principle of supply chain management help in providing services and product on time so that
there may not any problem occurred in business.
Lean is another approach that is used in supply chain management system that help in
reducing waste from business. This help in providing various perspective for hospital as by lean
manufacturing concept there is less waste that will be incurred in the hospital. As Glenfield is
hospital that has incurred loss in the company. This manufacturing process provide different
tools that help in providing different aspect that will be useful for the future course of action.
There are various aspect that help in providing various aspect in hospital. In this different tools
are applied in Glenfield hospital for the purpose of reducing waste from hospital. It is important
in selling down various perspective for the future. It is essential for eliminating waste from
hospital that help in preventing unwanted products from the hospital. On the other hand, if there
is no control on waste then this will increase operating cost of business and may have to bear loss
Lean approach help in improving productivity in business for the future course of action.
Through this concept waste will be reducing from the company and help in managing different
aspect for the future (Vanalle and et. al., 2017). Scheduling is being done in the company for
proper utilization of resources in business. There are various perspective that help in gaining
different aspect for getting involved in various segments as providing different perspective in
reducing cost from the company as there are segments that reduce waste from the business.
Agility in supply chain refers to providing fast service to consumer as responding as
changes in environment of surrounding of business by taking into consideration competitive
forces that are available in the market. There are four dimensions of supply chain agility such as
alertness, accessibility, decisiveness and swiftness. Alertness is an important dimension of agility
that provide safety from different aspect that help in gaining different aspect for the future. It is
important in hospital to provide proper safety to patients and facilities and always alert if patient
is in any need in the Glenfield hospital. It is essential for remaining alert in hospital regarding
services that is being provided to patients as nurses in hospital have to be aware so that it enable
in maintaining supply chain. Another dimension is accessibility that help in detecting various

aspect as it is useful in gaining different perspective for the future. In this data is being provided
to provide different aspect in the future course of action This help in achieving various different
perspective that create segments and help in running operations for the future. Another
dimension that is involved under agility concept is decisiveness that provide different aspect and
lead to take decision for the company in the future. As in Glenfield decision is taking by manager
for enhancing productivity that help in future growth. taking decision for the company is difficult
task that lead to bring effectiveness in working under hospital (Quarshie, Salmi and Leuschner,
2016). Lastly, swiftness dimension that is depended on decisiveness as decision is taken on time
so that help in bringing out swiftness in the companies. it doesn't depend on speed at which work
is being done in hospital for providing effectiveness in working .
T ripple bottom line
This term include three aspect of accounting such as people, planet and profit. This
framework is providing three important aspects as social, environmental and financial
performance of the company. This aim in measuring all these three dimensions that are included
in this approach. Most of the business adopted this approach for evaluating performance of it for
the future. the three element that are defined in this concept states that people that influence
social aspect of the society as this contribute towards workforce that is required for improving
health and education services in the country. This help in getting involved into different
perspective that will be considered while taking this into consideration. It is important in
providing different aspects that help in gaining various segments as it is essential for doing
working hours in the company. People in hospital have to perform their task properly and
gaining success by providing better facilities to patients in Glenfield hospital as they are
providing wider concept to people that are working in the company. Another element is planet
that relates to environmental impacts on business. This emphasize on reducing global warming
from the organization that help in creating sustainability in business (Kache and Seuring, 2017).
It ensures that less use of resources that affect environment and creating different aspect for
monitoring different issues that are included into business operations as getting involved in
saving environment for the future. If environment get disturbed that create various aspect in
providing different channels in the company. Many companies are targeting these elements for
the purpose of saving environment from different aspect as by creating in taking into
consideration positive impact on business of environmental factors that are introducing in

business for the future. There are various perspective that help in getting involved into different
activities that is provided into business. lastly, profit is the element that provide different process
and help in getting involved in growing business for the future. There are different financial
aspect that create internal and external economic benefit that is generated with the help of
improving standard of living in the environment. There are various segments that will help in
bringing into different aspects as it is useful for Glenfield hospital and taken into consideration
various perspective for the future. There are different segments that help in providing effective
changes in business. It is important in taking into consideration that create various aspect in the
company. It is essential in gaining different perspective that help in growth for the future
(Lambert and Enz, 2017). All these three element are interrelated with other if any of the above
elements are not meeting needs and requirement of business that create problem for the future.
Company's operation are not working properly and create problem in business and less
opportunities and growth. All these elements are achieved into business otherwise this lead to
slow growth for the future. As profit earning is the main activity of every business otherwise it
will be collapsed in short time. There are several benefits that include reputation, recruitment,
increased productivity and new bringing potential market in the future.
CONCLUSION
From the above study it can be summarised that supply chain management plays an
important role in business for the purpose of bringing effectiveness and efficiency in working for
the future. This include different elements such as just-in-time, lean manufacturing and supply
chain agility for bringing more opportunities in the future. New product development help in
bringing new ideas into business for future growth.

REFERENCES
Books and journals
Bernhardt, K.L., Hand Held Products Inc, 2017. Package physical characteristic identification
system and method in supply chain management. U.S. Patent 9,727,840.
Cooper, R., 2017. Supply chain development for the lean enterprise: interorganizational cost
management. Routledge.
Fahimnia, B., Sarkis, J. and Davarzani, H., 2015. Green supply chain management: A review and
bibliometric analysis. International Journal of Production Economics.162. pp.101-114.
Kache, F. and Seuring, S., 2017. Challenges and opportunities of digital information at the
intersection of Big Data Analytics and supply chain management. International Journal of
Operations & Production Management.37(1).pp.10-36.
Lambert, D.M. and Enz, M.G., 2017. Issues in supply chain management: Progress and
potential. Industrial Marketing Management. 62.pp.1-16.
Quarshie, A.M., Salmi, A. and Leuschner, R., 2016. Sustainability and corporate social
responsibility in supply chains: The state of research in supply chain management and
business ethics journals. Journal of Purchasing and Supply Management. 22(2).pp.82-97.
Schönsleben, P., 2018. Integral logistics management: operations and supply chain management
within and across companies. CRC Press.
Vanalle, R.M. and et. al., 2017. Green supply chain management: An investigation of pressures,
practices, and performance within the Brazilian automotive supply chain. Journal of
cleaner production.151. pp.250-259.
Wang, G. and et. al., 2016. Big data analytics in logistics and supply chain management: Certain
investigations for research and applications. International Journal of Production
Economics.176.pp.98-110.
Wang, Y. and et. al., 2015. Service supply chain management: A review of operational
models. European Journal of Operational Research.247(3).pp.685-698.