Effective Communication Strategies for Glenmore Hotel Teams

This report provides a comprehensive analysis of communication within the Glenmore Hotel. It begins by defining communication and highlighting its importance in a business context, particularly within the hotel environment. The report identifies and explains various communication skills present among hotel teams, including non-verbal communication, respect, listening skills, and the ability to communicate across different languages and cultures. It then analyzes potential communication breakdowns, examining factors such as non-verbal cues, poor listening skills, and cultural differences that may hinder effective communication. The report further suggests actionable strategies that managers can implement to improve team communication, such as understanding the audience, active listening, being available, clarifying tasks, providing communication training, and fostering open and honest relationships. The report concludes with a summary of key findings and offers recommendations for enhancing communication practices at the Glenmore Hotel, emphasizing the importance of avoiding reliance on visual aids, seeking honest feedback, and engaging the audience.

Glenmore hotel

EXECUTIVE SUMMARY
The whole report is based on the importance of communication skills in order to perform
the task in a particular business in effective and efficient manner. It also includes the study of
communication breakdown and further recommendations in order to improve it.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................1
INTRODUCTION...........................................................................................................................1
BACKGROUND.............................................................................................................................1
ANALYSIS SECTION 1.................................................................................................................1
Identifying and explaining communication skills present among team of Glen-more Hotel.....1
ANALYSIS SECTION 2.................................................................................................................3
Identifying and explaining cultural and communication factor that may have caused
communication breakdown.........................................................................................................3
ANALYSIS SECTION 3.................................................................................................................5
Identifying and justifying actions that managers can take to improve teams communication.. .5
CONCLUSION................................................................................................................................6
RECOMMENDATIONS.................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
The term communication is defined as both science as well as art. Communication skills
is termed as an ability in order to convey information to one another in efficient and effective
manner (Baker and Warren, 2015). Thus, the following report is completely based on
communication between teams in Glenmore Hotel. It is the heritage listed hotel that was
designed by Tooth & Co. Ltd architects office. It is basically located in Australia.
In the following report, communication skills that are present between the teams has been
explained. Furthermore, cultural and communication factors that cause communication
breakdown has also been analysed. In addition to this, this report also highlights on actions that
managers of the hotel Glenmore will take in order to improve communications between the team.
BACKGROUND
Glenmore Hotel is build originally on the other side of Cumberland Street in the 1840s.
This has become popular Sydney watering hole for over a century by amazing traditional charm
and character (Voinea, Busu, Opran and Vladutescu, 2015). Thus, it also has the stunning 180
degree views of harbour, the rooftop beer garden which has cited as the great spot in order to
enjoy drinks and meals.
ANALYSIS SECTION 1
Identifying and explaining communication skills present among team of Glen-more Hotel.
Communication skills are very much important for successful career of the hotel. It acts
as a heart of every organisation (Brien, Thomas and Hussein 2015). Every positive and negative
things in hotel results due to communication. Therefore, all practices are essential if tasks are
going to be completed and goals are achieved. In Glenmore hotel, there are some communication
skills that are present which are as under-
1. Non verbal communication- it is an important component of effective communication.
The stated hotel Glenmore has this communication practices in hotel. It includes tone of
voice, voice quality, making eye contact with person while talking, paying attention to
someone while speaking, body position, distance from person and the movement of the
body. Thus, communication is two way process. When one is talking, there must be
someone in front of the person that will be lightening to them. This cause the
communication taking place.

2. Showing respect- the employees that are involved in Glenmore hotel, shows respect to
each other and there is no doubt in that (Sutter and Kieser, 2015). Showing respect to the
person is very important in making the business successful. Disrespects also lacks
effective communication. And may also reach to point where may feel weird in order to
communicate with each other. Therefore, employees involved in the stated hotel,
communicates with their co-workers and also do their job in efficient and safe manner.
Thus, it is not the difficult task to show the respect. Employees has to treat people just
like as they want to be treated. Further, to maintain respectful relationships, the company
has to acknowledge presence of people with simple hello or a smile even if u want to
ignore them. They can even offer them help.
3. Listening skills- listening skills are also an important part of the communication skills. A
good communicator mainly talks about things that are of importance and also tries to say
them in such way that other person can easily understand. They always stop after telling
important information only to ask the other person whether they have understood or not.
Further, a good communicator are the one who practices active listening. In Glenmore
hotel, teams are practising listening skills and listen to each other in efficient manner.
This helps the cited hotel to pass the information in smooth and easy manner.
4. Staying focused while listening- the employees of the quoted hotel stays focused to the
information that are shared by the co workers or managers. This helps the hotel to get
actual ideas regarding the information. Thus, information are transformed without any
type of mistake because they stay focused while listening.
5. Other languages and cultures- Workers of the Glenmore Hotel are of different cultures
and languages (Kimes, 2016). So there are possibilities that they do not speak English
well. But this do not mean that the workers are less intelligent. Therefore, the people that
are involved in the hotel, tries to speak in that way which is easily understandable by
them. They speak slowly and clearly and also use simple words for pronouncing well.
The company mainly asks simple question that leads the people involved in it to show
their interest and understanding regarding the same. The manager treat the person as
dignified adult who has limited knowledge in English.
6. Making oral reports- the employees that are involved needs to make oral reports to
executive chef or restaurant manager. The report must be on the condition of some

equipment or even explaining actions regarding particular problem with restaurant
supplier.
7. Using telephone- telephone communication is much more difficult than speaking in front
of a particular person. This is because many of non verbal gestures are missing. In order
to communicate on telephone in effective manner, the person of Glenmore Hotel answers
the phone quickly. They also use pleasant voice while answering the calls and many
more.
8. Giving directions and feedback- The employees of Glenmore Hotel gives feedback on
someone's work (Hargie, 2018). For giving appropriate feedback, they focus on
performance of the work rather than the person, they do not become too personal and also
gives feedback as soon as possible for them.
9. Communicating in a noisy environment- the people of the stated hotel avoids shouting
loudly which creates difficulty in understanding the words. The employees learned the
meaning of certain signature gestures and tries to implement those gestures in the noisy
environment when they have to pass any important information.
10. Active listening- Employees of Glenmore hotel are also the active listeners. This assist
them in remembering information that is shared by the speaker in more accurate way.
This helps the company to implement on the action as soon as possible for them without
any type of troubles.
ANALYSIS SECTION 2
Identifying and explaining cultural and communication factor that may have caused
communication breakdown.
Communication breakdown occurs due to wrong perception by receiver (Brownell,
2015). Thus, the factors that have communication breakdown has been discussed as per below
context-
1. Non verbal communication- if information is been overloaded than the employees or
people gets confused about the correct ones. Thus, it may also make the audience wonder
if the company is overwhelming them with those details in order to avoid to tell them
something else they would rather know.

2. Showing respect- emotions play important role. Disrespect may create communication
breakdown in the cited company. Thus, the company may suffer loss.
3. Listening skills- poor listening skills may leads to serious communication problems. This
means that the people of Glenmore hotel are not at all interested in the speaker whose
words are absolutely going waste.
4. Staying focused while listening- when the people tries hard in order to listen someone,
then the person may be seen as the desperate one (Cardon, 2014). Thus, yhis desperation
smells as manipulation, that turns off people before uttering next desperate word.
5. Other languages and culture- the difference of communication comes up as a barrier.
Thus, person speaking different languages, having strong ascents can frustrate
communication and efforts of negotiation.
6. Making oral reports- making this reports means the sender is trying to manipulate
information in such way that will be seen more favourably by receiver. The manager in
these tries to tell the boss of Glenmore Hotel about their feeling and about the actual
thing that the boss wants to hear.
7. Using telephone- Communication via telephone lacks eye contact which is a sure way in
order to raise doubts of creating barriers.
8. Giving directions and feedback- in this, if the people lack with the fact then they may
mislead in terms of giving feedback. This will also lead in wrong judgement for the
particular person in selected hotel.
9. Communicating in a noisy environment- Noise is the first barrier that creates barrier in
communication (Dawson, Madera, Neal and Chen, 2014). The continuous noise that has
been made by the machines makes the communication difficult.
10. Active listening- this includes distance, background noise poor or malfunctioning
equipment, bad hearing, poor eyesight speech impediments. Thus, it also may create
communication barriers in hotel that has been stated.

ANALYSIS SECTION 3
Identifying and justifying actions that managers can take to improve teams communication.
Communication skills and its practices plays essential role in every business
organisations (Dunn and Goodnight, 2016). Thus, to improve the communication between team
of Glenmore Hotel, they have follow certain actions that has been described below-
 Know the audience- managers must try to understand diverse needs of audience or staff
and also tailor their message accordingly. This will help managers to interact with their
views personally and accordingly maintain the relationships.
 Listen closely- in order to improve the communication between team, the managers have
to listen to the employees carefully without any kind of disturbance. Listening is a
critical skill especially for managers. Thus, active listening means giving person
complete attention and also focusing on words rather than silently formulating response.
 Be available- the manager must be always available for the employees of Glenmore Hotel
in both physical and digital way. The members must feel as they are welcomed and as
they are not like interrupting the managers.
 Be clear about task- the managers of the stated company must make sure that the entire
team known the project scope and also that each team member is clear about the
expectations from them. They must also get the team together in order to check the
progress, ask questions and also address any type of issues in good way so that everyone
remains on track and assure that all team members are aware about responsibilities in the
project they are been allotted.
 Communication training- this type of training covers presentation skills, instruction on
business writing and also managerial skills training. This will help in improving
communication between the team members of Glenmore hotel.
 Be open and honest with team members- to improve the interpersonal communication in
workplace, the manager must keep themselves completely open and share their views and
understanding accordingly. Honest nature of manager will assist staff to perform their
task by taking help or supervision from managers. Thus, it will help in increasing the
employees' loyalty base in the cited hotel as Glenmore.
 Doing fun stuff for boosting the morale-team building is the important method that is
used by everyone in terms of improving communication among the members of the team.

Thus, people don't like such activities. Therefore, the manager of the hotel must host
activities that creates fun, informal and also encourages teamwork to perform and put
their complete effort in the task.
CONCLUSION
From the above report, it has been concluded that communication plays important role in
order to maintain relationship and making company reaching the boost. Further, various barriers
are also described that affects the relation and also leads to communication breakdown. In
addition to this, various recommendations has also been given in terms of manager of Glenmore
Hotel in order to improve communication between team.
RECOMMENDATIONS
Further recommendations are as follows-
 They must avoid in relying on visual aids.
 They must also ask in terms of giving honest feedback.
 They should engage the audience of the cited hotel in the discussion that is taking place.
 They must train them with the basics of non-verbal communication.
 They must start and end with the key points.

REFERENCES
Books and Journal
Baker, T. and Warren, A., 2015. The Nine Common Barriers to Communication.
In Conversations at Work (pp. 54-74). Palgrave Macmillan, London.
Brien, A., Thomas, N. and Hussein, A.S., 2015. Turnover intention and commitment as part of
organizational social capital in the hotel industry. Journal of Human Resources in
Hospitality & Tourism. 14(4). pp.357-381.
Brownell, J., 2015. Listening: Attitudes, Principles, and Skills (Subscription). Routledge.
Cardon, P.W., 2014. Business Communication: Developing Leaders for a Networked World (3e).
McGraw-Hill.
Dawson, M., Madera, J.M., Neal, J.A. and Chen, J., 2014. The influence of hotel communication
practices on managers’ communication satisfaction with limited English–Speaking
employees. Journal of Hospitality & Tourism Research. 38(4). pp.546-561.
Dunn, D.M. and Goodnight, L.J., 2016. Communication: Embracing Difference. Routledge.
Hargie, O., 2018. Skill in theory: Communication as skilled performance. In The handbook of
communication skills (pp. 9-40). Routledge.
Kimes, S.E., 2016. The evolution of hotel revenue management. Journal of Revenue and Pricing
Management. 15(3-4). pp.247-251.
Sutter, M. and Kieser, A., 2015. How consultants and their clients collaborate in spite of massive
communication barriers. International Journal of Business Communication,
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Voinea, D.V., Busu, O.V., Opran, E.R. and Vladutescu, S., 2015. Embarrassments in managerial
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