Global Business Environment: Skills Gap Analysis and Training Report

This report provides a comprehensive analysis of skills gaps within a global business environment, focusing on the development of effective leadership and cross-cultural communication. The report identifies key areas for improvement, including building rapport, cultural sensitivity, and gift-giving etiquette in both business and social settings. It emphasizes the importance of understanding Hofstede's five dimensions of national culture to foster appropriate and effective management practices. The report proposes tailored training and development programs, covering negotiation, consultation, and leadership skills, along with business networking strategies and pre-departure training components to enhance cultural awareness. Furthermore, the report includes a detailed bibliography of relevant academic sources to support the analysis.

0Rnning Head: GLOBAL BUSINESS ENVIRONMENT
Global Business Environment Management
Name of the Student
Name of the University
Author Note

GLOBAL BUSINESS ENVIRONMENT
Part: A
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
1. How to meet and build
background of
relatedness in the first
meeting
Initial greeting of to the clients
at the airport
The host nation manager Mutual Consult
Gentle communication
regarding comfort during the
journey
The host nation manager Mutual Consult
Brief discussion on the choice
of accommodations
The host nation manager Mutual Consult
Brief discussion on the choices
for the place of lunch
The host nation manager Mutual Consult

GLOBAL BUSINESS ENVIRONMENT
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
2. Culturally sensitive in
exchanging business card.
Repetitive attempt of learning
the language of the new culture
The Business manager Classroom training
Continuous try of overcoming
the cultural differences
The Business manager Mutual consult with the natives
Repetitive attendance in the
social and cultural events
The Business manager Event Participation
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
3. Know how to give and Improvement in performances The operations manager Performance Analysis

GLOBAL BUSINESS ENVIRONMENT
receive gifts in a business
setting
will be a method for the
employees to receive the gifts.
The formal start of interaction
has a scope of gifting the other
person in the meeting
The business manager Mutual Interaction

GLOBAL BUSINESS ENVIRONMENT
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
4. Know how to give and
receive gifts in a social
setting
The interaction between
different individuals has the
scope of exchange of gifts in the
form of flowers or fruit basket.
The host of the meeting Mutual Interaction
The scope of gifting is
significant in the social
engagement activities for the
employees
The host of the activity Performance Analysis
The improvement in the
performance and social
recognition of the good work
done by the individual is a
possible method of receiving the
The manager of any agency,
conducting the social
recognition program
Performance Analysis

GLOBAL BUSINESS ENVIRONMENT
gifts
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
5. Able to apply Hofstede’s five
dimensions of national culture
to be an appropriate and
effective manager in the host
nation.
Proper understanding of the
concept of Power Dimension
The manager Class Room Training along with
the social Interaction
Proper understanding of the
concept of Individualism
The manager Class Room Training along with
the social Interaction

GLOBAL BUSINESS ENVIRONMENT
Proper understanding of the
concept of Masculinity
The manager Class Room Training along with
the social Interaction
Proper understanding of the
concept of Uncertainty
Avoidance
The manager Class Room Training along with
the social Interaction
Proper understanding of the
concept of Long Term
Orientation
The manager Class Room Training along with
the social Interaction
Proper understanding of the
concept of Indulgence
The manager Class Room Training along with
the social Interaction

GLOBAL BUSINESS ENVIRONMENT
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
5. Able to demonstrate
appropriate leadership
communication skills with host
nation employees that is
culturally appropriate
Proper learning of most
commonly used the language of
that culture
The manager Classroom training with
practical cases like interaction
with the employees
Able to demonstrate how to
negotiate effectively in a
culturally appropriate manner.
Proper understanding of the
language and the most
commonly used terms in
effective negotiation along with
the assessment of the impact of
the element on the culture, for
which the negotiations are to be
made
The manager Fact and data analysis

GLOBAL BUSINESS ENVIRONMENT
Able to demonstrate whether to
be a paternalistic leader in the
host nation
To observe how the employees
in the host nation deals with the
pressure of being solely focused
to the concerned activities with
limited scope of liberty of
conducting anything as per their
wish
The manager Performance analysis of the
employees.

GLOBAL BUSINESS ENVIRONMENT
Part: B
The training and development programs are dedicated to increase the Negotiation skills, Effective Consultation skills, Leadership quality,
the level of understanding of the concept of different aspects of value dimensions. It is also intended to increase the business networks from
different business channels as well.
As the development program is observed to have different parts relating to it like the elimination of the cultural differences, the
assessment of the value dimensions from the hosted insights, the designer and the deliver of the training and development program will be
different. The cultural training will be conducted by renowned professors of the host nation culture and society. The training for the gifting
procedure will follow the self-analysis of the concerned people after gathering important insights from the mutual consultant. The leadership
training and the communication training will be designed by the human resource mentors of that organization.
The pre departure training components will be:
 Training in order to increase the cultural awareness.
 Proper guideline of the effective and productive communication.
 Training and assignments on non-traditional subjects.
 Practical assistance and preliminary visits.
The development program components will be:
 Negotiation skills.
 Effective Consultation skills.

GLOBAL BUSINESS ENVIRONMENT
 Leadership Development.
 Development in the value dimension concept.
 Business networking development.

GLOBAL BUSINESS ENVIRONMENT
Bibliography:
Botha, A., Kourie, D., & Snyman, R. (2014). Coping with continuous change in the business environment: Knowledge management and
knowledge management technology. Elsevier.
Budhwar, P. S., & Debrah, Y. A. (Eds.). (2013). Human resource management in developing countries. Routledge.
Ferraro, G. P., & Briody, E. K. (2013). The cultural dimension of global business. Upper Saddle River: Pearson.
Home - Hofstede Insights. (2018). Retrieved from https://www.hofstede-insights.com/
Kardes, I., Ozturk, A., Cavusgil, S. T., & Cavusgil, E. (2013). Managing global megaprojects: Complexity and risk management. International
Business Review, 22(6), 905-917.
Lasserre, P. (2017). Global strategic management. Macmillan International Higher Education.
Nankervis, A. R., Baird, M., Coffey, J., & Shields, J. (2016). Human resource management: strategy and practice. Cengage AU.
Peng, M. W. (2016). Global business. Cengage Learning.