Analysis of Stakeholder Management in Global Security Services

This report provides an analysis of stakeholder management practices at Global Security, a prominent security services provider in New Zealand. It examines the company's approach to managing relationships with both internal stakeholders, such as employees and the Board of Directors, and external stakeholders, including clients. The report highlights strategies employed by Global Security, including the provision of training, transparent communication, and nationwide customer care. Furthermore, it offers recommendations for enhancing stakeholder relationships, such as obtaining crucial licenses, developing a distinct brand image, and leveraging online platforms to attract clients. The analysis draws upon various academic sources, including stakeholder relationship management models and strategic management journals, to provide a comprehensive understanding of the subject.

Stakeholder Management at Global
Security
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NAME OF THE UNIVERSITY
AUTHOR NOTE

Stakeholder Management
 It is a critical component that
helps in the successful delivery
of a project or programme
 It helps in creating positive
relationship with the
stakeholders by appropriately
managing their expectation
along with objectives
 It is indicative of a process that
helps in controlling whatever has
been planned and it is guided
with the help of principles.

Global Security
 Global Security offers different
kinds of security services for the
corporate clients
 It is the third largest security
provider within New Zealand that
has strong financial record
 They are instrumental in
providing security solutions
across the different industries
that includes service sector,
healthcare, retail and hospitality

Managing relationships with the internal
Stakeholders
 The employees of Global Security
are provided with training in
relation to innovative technology
that is of crucial importance for a
security services company
 The employees with the help of
information booklets are made
aware about the corporate
security solutions that helps the
company in providing seamless
service to the clients

 The Board of Director of Global
Security sets high standard for
the employees by acting in a
transparent manner that helps in
serving cause of organization
 Board of Director follows
procedures along with standards
that acts as a precedent for the
other employees working in the
organisation.

Managing Relationship with
External Stakeholders
 Global Security manages the
relationship with the external
stakeholders by providing the
facility of nationwide customer
care
 The continuity of the services
helps in benefitting the clients of
the company
 Global Security involves itself in
the aspect of monitoring from
time to time that helps in taking
care of the clients of the
organisation.

Strategies used by Global Security for
managing stakeholder relationships
 Global Security follows a flexible
along with dynamic approach
that helps in bringing together
right systems along with
solutions
 The professionals who are
recruited by the company are
prompt and diligent that helps
the company in the delivering of
effective performance in Global
Security

Recommendations
 Global Security can take the help
of crucial licenses along with
permits that can help in the
successful running of the various
operations of a business
 The company can create an
impressive logo that can help it
in creating a distinct image in
front of the external stakeholders

 Global Security can put the
business on the website and
impressive images should be put
on the website of the company
that can help it in attracting
clients

References
Bourne, L. (2016). Stakeholder relationship management: a maturity
model for organisational implementation. Routledge.
Doh, J. P., & Quigley, N. R. (2014). Responsible leadership and
stakeholder management: Influence pathways and organizational
outcomes. Academy of Management Perspectives, 28(3), 255-274.
Epstein, E., Freeman, R. E., Jensen, M. C., Laplume, A. O., Sonpar, K.,
Litz, R. A., ... & Tung, V. (2017). The future of stakeholder
management theory: A temporal Perspective. In Stakeholder
Management (Vol. 10, No. 1, pp. i-xiii). Boston, MA: Pitman.
Eskerod, P., Huemann, M., & Savage, G. (2015). Project stakeholder
management—Past and present. Project Management Journal, 46(6),
6-14.

Garcia‐Castro, R., & Francoeur, C. (2016). When more is not better:
Complementarities, costs and contingencies in stakeholder
management. Strategic Management Journal, 37(2), 406-424.
Globalsecurity.co.nz. (2018). Global Security | Corporate, Multi-sites
and Why Global Security services NZ. Retrieved from https
://www.globalsecurity.co.nz/
Jones, T. M., Wicks, A. C., & Freeman, R. E. (2017). Stakeholder theory:
The state of the art. The Blackwell guide to business ethics, 17-37.
Wicks, A. C., & Harrison, J. S. (2017). Toward a More Productive
Dialogue between Stakeholder Theory and Strategic Management.
In Stakeholder Management (pp. 249-273). Emerald Publishing
Limited.

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