Tesco PLC: Strategic Operations, Stakeholders & Performance Analysis

This report provides an evaluation of performance objectives within Tesco PLC, a leading global retail chain, focusing on how the company utilizes quality management to achieve efficiency and strategic goals. It examines the impact of operations management on various stakeholders, including project teams, functional management, sponsors, and customers, emphasizing the importance of employee engagement and training. Furthermore, the report analyzes Tesco's strategic decision-making processes, highlighting the firm's commitment to quality, operational management, and environmental responsibility. The analysis concludes that effective quality management and operational strategies are crucial for enhancing performance and achieving organizational and personal goals within the company. Desklib offers a platform for students to access this and other solved assignments for study purposes.

Running head: GLOBAL STRATEGIC OPERATIONS MARKET AND RESOURCES
Global strategic operations market and resources
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1GLOBAL STRATEGIC OPERATIONS MARKET AND RESOURCES
Table of Contents
Evaluation of performance objective in a selected organisation:...............................................2
Introduction:...........................................................................................................................2
Way of achieving efficiency through performance of Tesco PLC:.......................................2
Impact of the Operations management on categories of stakeholders in Tesco PLC:...........3
Constituting operation of Tesco PLC utilising strategic decision operation management:...4
Conclusion:............................................................................................................................4
Reference:..................................................................................................................................6

2GLOBAL STRATEGIC OPERATIONS MARKET AND RESOURCES
Evaluation of performance objective in a selected organisation:
Introduction:
Companies around the world irrespective of their size and scale of operation utilise
the quality as one of the main tools for the performance objective in the organisation. It
enables the employees and the employers to organize and plan their work in order to fulfil the
organisational goal while fulfilling the personal goals (Wang et al. 2015). This report is
aimed to provide a brief overview regarding the evaluation of performance objective that will
allow to understand and refurbish the idea regarding the quality management for better
performance (Mahadevan 2015). For better understanding, this report will consider the Tesco
PLC as the selected organisation because it is one of the largest retail chain in the world that
possess well defined performance measurement framework. Utilising the same, the report
will portray the way of achieving efficiency through performance and then it will showcase
the impact of the operations management on categories of stakeholders in the firm. Moreover,
the report will focus on the constituting operation of Tesco PLC utilising strategic decision
operation management.
Way of achieving efficiency through performance of Tesco PLC:
From the previous literary evidences it has been observed that the firm that maintain
an effective quality management system they face higher efficiency in their firm through
maintaining the overall strategic goals. However, the outcome from the quality management
in the firm in order to enhance the performance of the same is not always well established
(Kerzner and Kerzner 2017). In case of the small firm it has been seen that quality
management system over the time has become an meaningless exercise of data collection for
enhancing performance; however, if the case of the large firms like Tesco PLC is considered,
then it can be seen that the quality objectives of the firm has driven the strategic
improvements within the organisation significantly elevating the overall performance of the

3GLOBAL STRATEGIC OPERATIONS MARKET AND RESOURCES
firm. Way of achieving performance through the quality objectives by the Tesco PLC are
simple and effective in nature. In order to maintain perform, selected firm inaugurate quality
objective at different functions and relevant levels while maintain their measurability status
(Hitt et al. 2016). While creating the quality objective, the firm included the objectives
required for meeting the product requirement. Once the quality objective for the performance
enhancement has been established, the firm communicate to all the personal in order to
inform them regarding the objectives of the program and how to achieve the maximum gain
from them. Being an ongoing process of evaluation, while the management reviews the
employees the firm keep changing and amending change to quality objectives in order to fine
tune the performance in the successive periods (Langabeer and Helton 2015).
Impact of the Operations management on categories of stakeholders in Tesco PLC:
In an business operation there are broadly five categories of stakeholder available who
are project management, functional management, project team, sponsor and customers on
which the success or the failure of the project depends. With the growth of the time and
availability of data as well as the development of the technologies are transforming the
simple production unit or the labour in the human capital who expertise in production of
different goods and services (Haimes 2015). In this regard it is important to keep in mind that
big brands like Tesco has developed such process of management that allows their employees
to work with higher efficiency that has forced them to understand them as an essential asset
of the firm. When the quality management is in effect it focuses on the fact to enhance the
productivity of the employees in order to enhance the performance of the firm. Thus
operational management possess huge impact on the different categories of stakeholders. An
important feature of the operation management is to influence the working culture and focus
on the training needs. With the better working environment firms can enhance the efficiency
of the firm and allow them to earn more amount of the productivity from same amount of

4GLOBAL STRATEGIC OPERATIONS MARKET AND RESOURCES
labours (Gunasekaran et al 2015). In addition to this, focusing on training requirement allows
the firm to produce human capital who expertise in production of goods and services in large
number compared to normal labour. As in the case of the Tesco PLC, it can be seen that the
firm try to maintain a healthy relationship among the employees and cases of discrimination
depending upon the race, ethnicity, post and other variables are strictly avoided (Laudon and
Laudon 2016). While operating as per the human rights direction, the firm try to operate in
such a way that it can enhance the production while fulfilling the personal goals of the
employees.
Constituting operation of Tesco PLC utilising strategic decision operation management:
Tesco PLC is one of the largest supply chain operates in different region around the
world. As the measurement of operations management for constituting the operation strategy
the firm maintain Individual Link Quality of Logistic System under which all the operation
heads of the firm operates. All the strategic decision taken by the management goes through
the rigorous reviewing of perspective of different employees in different region and then the
same is amended for the growth of the performance while keeping quality and operational
management in mind (Gu et al. 2016). Integrated Operation Management system of the firm
looks into the customer service requirement, business goal, logistic planning and the overall
performance of the firm in order to keep the operational management smooth. Often it has
been observed that rescaling the business or supplies of the products in such a way which is
not good for environment or society, then the firm change its course of operation in order to
make the firm well acceptable by the large section of the population in the operational zone
(Suchomel et al. 2016).
Conclusion:
From the above analysis, it has been observed that the quality management is one of
the essential tools for the performance of the firm. Under good quality management,

5GLOBAL STRATEGIC OPERATIONS MARKET AND RESOURCES
employees feels motivated and it aids the firm to enhance its performance. Considering the
case of the Tesco PLC, it can be seen that the firm operates in such a way that it can fulfil the
organisational goal while fulfilling the personal goal through effective quality management
and operational management.

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