Assessing Globalisation's Influence on Marks & Spencer's Business

This report examines the multifaceted impact of globalisation on Marks & Spencer, encompassing ethical, cultural, and economic dimensions. The study begins with an introduction outlining the aims, objectives, and research questions, followed by a detailed methodology that includes qualitative research, primary data collection via questionnaires, and thematic analysis. The literature review explores the ethical, cultural, and environmental implications of globalisation, alongside its positive effects on various business functions, and the role of the global economy. The report presents data analysis, interpreting responses from M&S functional managers on globalisation's influence. The findings highlight the positive impact of globalisation on business functions, marketing, and economic stability, as well as the improvement in operational functions, organizational culture, and the effectiveness of addressing ethical problems within Marks & Spencer. The report concludes with recommendations and reflections on the study.

GLOBALISATION

TABLE OF CONTENTS
ACTIVITY 1....................................................................................................................................1
Background..................................................................................................................................1
Aim..............................................................................................................................................1
Objectives....................................................................................................................................1
Research Questions......................................................................................................................1
Gantt chart and Time Frames.......................................................................................................1
Research Methodology....................................................................................................................3
Research type...............................................................................................................................3
Data collection.............................................................................................................................3
Sampling......................................................................................................................................3
Data analysis................................................................................................................................3
ACTIVITY 2....................................................................................................................................4
Literature Review.........................................................................................................................4
Theme 1:Ethical,cultural and environmental implication on globalisation.................................4
Theme 2: Positive implication of globalization on various business function............................4
Theme 3: Role of global economy in influencing business function...........................................4
Data Analysis...............................................................................................................................5
ACTIVITY 3....................................................................................................................................5
CONCLUSION............................................................................................................................5
RECOMMENDATIONS.............................................................................................................5
Reflection.....................................................................................................................................6
REFERENCES................................................................................................................................7

ACTIVITY 1
Background
Globalisation is referred as a process of dispersion of service and industrial activities
between the companies, nations, people etc. It can be defined as a process by which the firms,
enterprises, people, interact with each other across the world (Stearns, 2016). In the process of
globalisation culture, economy, and ethics has played an important role. It has resulted in the
positive implication on the various businesses functions which has resulted in the growth and
advancement of a businesses.
Aim
To assess the positive ethical, economical and cultural implications of globalisation
on business -A study on Marks and Spencer.
Objectives
 To assess the ethical, cultural and environmental implication on business.
 To evaluate the positive implications of globalisation in various business functions.
 To evaluate the role of global economy in influencing business functions.
Research Questions
 What are the ethical, cultural and environmental implication on business?
 What are positive implications of globalisation in various business functions.?
 How global economy influences business functions?
Gantt chart and Time Frames
Activity 1 to 2
Week
2 to 3
Week
3 to 5
Week
5 to 6
Week
6 to 7
Week
7 to 8
Week
8 to 9
Week
9 to 10
Week
10 to
11
Week
11 to
12
Week
Identify
research topic
Review of
Literature
1

Drafting
Methodologies
Complete
Proposal
Designing
questionnaire
Collection of
data
Analysing data
and
interpretation
Discussion and
Conclusion
Submission
Task Name Duration Start Finish
Identify research topic 7 days Thu 6/23/19 Fri 6/30/19
Review of Literature 12 days 07/02/19 Tue 7/14/19
Drafting Methodologies 9 days Wed 7/15/19 Mon 7/24/19
Complete Proposal 8 days Tue 7/25/19 08/02/19
Designing questionnaire 10 days 08/03/19 Thu 8/13/19
Collection of data 15 days Fri 8/14/19 Thu 8/29/19
Analysing data and
interpretation 12 days Fri 8/30/19 09/10/19
Discussion and
Conclusion 11 days Tue 9/24/19 Tue 10/8/19
Submission 3 days Wed 10/9/19 Fri 10/11/19
2

Research Methodology
Research type
Research type can be divided in to two main categories such as quantitative and
qualitative research. Quantitative research is type of a research which involves in the collection
of quantifiable data and performing computational, statistical and mathematical techniques over
the gathered data. Qualitative is research is a research which deals with collection of non-
quantifiable data but are more exploitative which is used to cover the opinions, thoughts and
trends. In this research, researcher will use qualitative research as it will help in providing the
deep understanding of the research topic.
Data collection
It is the most important part of research, it involves gather of valid data in order to
analyse and draw a conclusion for the project. It is important for a researcher to collect valid and
accurate data in order to increase the validity of a research (Caillaud, Rose and Goepp, 2016).
Data collection methods can be divided in two categories which are primary and secondary data
collection methods. In this research, researcher will use primary data collection methods by
framing a questionnaire. This will help a researcher to gather a valid data for the research which
will increase the validity of a research.
Sampling
It is the process of choosing a part of a population from the large set which acts as
representatives of a research. It is also divided in two parts probability and non-probability
sampling. Researcher will choose random sampling technique by choosing a sample size of 10
functional managers M&S.
Data analysis
It is the process of applying statistical tools and techniques, it can be divided into 2
categories such as statistical and thematic analysis (Francis and et.al., 2017). Within this research
researcher will use thematic analysis it will help researcher in making proper analysis of data
gathered.
3

Risks and limitations
A risk which is attached to the research is breach of security of data and lack of privacy.
One of the major research limitation of research is that it a primary research so respondents have
filled the questionnaire based upon their perception.
ACTIVITY 2
Literature Review
Theme 1:Ethical,cultural and environmental implication on globalisation
According to Kolk,, (2016) globalization has a greater impact on the ethical, cultural and
environment. As globalization is bringing many changes in the economy of the country. It has
brought many innovations in the country that will lead to more growth in the future. One of the
main issue that is related to globalization is that after it the job pattern is changed drastically as
jobs are getting on high prices. Another ethical issue that is being arise is regarding the brain
drain that means people are leaving their home country for finding better opportunities in the
other countries.
As per the view Joyce and Paquin, (2016) culture is also having an impact after the
globalization as different people are coming from the different culture that will create conflict in
the organization. This cultural implication is the biggest implication as if employees are not
interacting to each other that will create conflict between them and influence the working
environment of the organization.
Theme 2: Positive implication of globalization on various business function
Rawhouser, Cummings and Newbert, (2019) stated that globalization is having positive
impact on operational business unit as it will expand the working area that will lead to more
growth in the future. Due to this operational activity will increase that will lead to increase in the
output of the company. Under Human resource business function it brings much software that
will made smooth working such as Human Resource Information system, Payroll software etc.
that facilitate easy working in the organization. In accounting many changes done after
globalization generally accepted accounting principles are followed in the organization that will
make work easier. International Financial Reporting Standard is being used to made accounting
process simpler and easier.
4

Theme 3: Role of global economy in influencing business function
According to the Sassen, (2018) as global economy is tended to bring new changes in the
business operations as it facilitate easy operations in the organization. Innovation will lead to
bring growth in the business functions as all the work is being done by technology that will help
in saving the time and provide quality product to the customer. It will bring transparency in work
and reduce error that will bring efficient work in the businesses. As in accounting also
international standards is being used to facilitate better work for future course of action.
Data Analysis
Theme 1- Positive impact of globalisation on the business function of Marks and Spencer
Q: 1. Do you agree that globalisation have positively impacted the
business functions of Marks and Spencer?
Frequency
Strongly Agree 6
Agree 3
Neutral 1
Disagree 0
Strongly Disagree 0
Total 10
5

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0
1
2
3
4
5
6
Frequency
Interpretation: From the above study it can be interpreted that 6 out of 10 respondents were
strongly agree with the statement that globalization is having positive impact on Marks and
Spencer business function. 3 out 10 respondents are agreed with this implication of globalization.
1 out of 10 respondents were neutral as they are not sure about it. None of the respondents are
disagreed and strongly disagree respectively. This research helps in evaluating the impact of
globalization on business function. As most of the respondents are in favour that globalization
bring new changes in the business organization that will lead to future growth and earning more
profit.
Theme 2- Through globalization marketing function will improve
6

Q: 2. Has the marketing function improved through the process of
globalisation?
Frequency
YES 7
NO 2
MAY BE. 1
Total 10
YES
NO
MAY BE.
Interpretation: It can be concluded from this research that 7 out of 10 candidates are in favour
of the researcher that marketing function helps in improving the process of globalization. 2 out of
10 candidates were not agreed that it has improved globalization. 1 out of 10 were said that it
may be possible that the statement is correct as this function will help in improvement of this
process. As marketing deals with satisfying the needs and wants of the consumer so after
globalization some changes will reflect on the economy and consumer is satisfied with the
services that is being facilitate by the marketing function.
Theme 3 – Globalisation bring stability in the economy of Marks and Spencer
Q: 3 Do you agree that globalization brought stability in the economy of
a Marks and Spencer?
Frequency
7

Strongly Agree 7
Agree 2
Neutral 1
Disagree 0
Strongly Disagree 0
Total 10
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 1 2 3 4 5 6 7
Frequency
Interpretation: After doing this research it will be found that 7 out of 10 answerers are agreed
with the sentence that globalization helps in bringing stability in the economy of Marks and
Spencer. 2 out of 10 were agreed with this that it will bring uniformity in the economy of the
Marks and Spencer. 1 out of 10 were answered neutral that it can bring stability but not sure
about the statement. None of them are disagreed and strongly disagree with this statement that
will bring stability in the Marks and Spencer. Stability will help in bringing growth for the future
in the business.
Theme 4- Operational function will improve through globalization
8

Q: 4 Do you think that operational functions of company's business has
improved by through globalisation?
Frequency
YES 6
NO 2
MAY BE. 2
Total 10
YES NO MAY BE.
0
1
2
3
4
5
6
Frequency
Interpretation: It can be found from the above study that 6 out of 10 examinee were think that
operational function of the business will improve after the globalisation. As it helps in bringing
transparency in the work and increase accuracy of doing work. 2 out of 10 were said that this
will not help in bringing change in the operational function of the business. Similarly, 2 out 10
were said that it may be possible of improvement in the operational activity of the business.
Globalisation brings new technology and innovation that will lead to increase in the efficiency of
work in Marks and Spencer.
Theme 5- Marks and Spencer organizational culture will improved through globalisation
Q.5 Do you agree that M&S's organisational culture has improved Frequency
9

through the process of globalisation?
Strongly agree 7
Agree 2
Neutral 1
Disagree 0
Strongly disagree 0
Total 10
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Interpretation: It can be stated from the study that 7 out of 10 respondents were strongly agreed
that Marks and Spencer organizational culture is improving after globalisation. 2 out of 10 were
agreed with this statement. 1 out of 10 were neutral regarding improvement in the culture of the
business. None of them were disagreed and strongly disagree with this sentence. After
globalisation work culture has lead to improve as it brings efficiency and effectiveness in the
business process. Culture of the business will be depended on the behaviour of employees in the
premises that will lead to bring growth in the economy.
Theme 6- Ethical problem are effective for the business
10