Globalisation's Impacts on Business Functions: Hilton Hotel Case Study

This report investigates the positive economic, cultural, and ethical impacts of globalisation on various business functions within organizations, with a specific focus on the human resource role in the hotel sector, using the Hilton Hotel as a case study. The research explores the influence of globalisation on human resource management, considering factors such as cultural awareness, international cooperation, and the challenges of managing a diverse workforce across different nations. The report outlines the research objectives, methodology, including qualitative research approach, deductive approach, probabilistic sampling, and primary data collection through questionnaires. It includes a project management plan with details on cost, scope, time, quality, communication, risk, and resources, as well as a Gantt chart illustrating the project timeline. The findings are analyzed using thematic analysis to provide recommendations for further improvement in the human resource department. The report aims to determine the influence of globalisation on business human resource role in company in hotel sector in regards to outgrowth of worldwide brands in context of Hilton Hotel.

MANAGING
SUCCESSFUL BUSINESS
PROJECT

TABLE OF CONTENTS
TOPIC:.............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
Research Background..................................................................................................................1
LO.1.................................................................................................................................................1
P.1 Aims and Objectives.............................................................................................................1
Rationale.....................................................................................................................................2
P.2. Project Management Plan....................................................................................................3
P.3 Gantt chart and Time Frame.................................................................................................4
LO.2.................................................................................................................................................6
P.4 Research Methodology.........................................................................................................6
Introduction.................................................................................................................................6
Research Type:............................................................................................................................6
Research Approach.....................................................................................................................6
Sampling.....................................................................................................................................6
Data Collection............................................................................................................................7
Data Analysis..............................................................................................................................7
LO.3 ................................................................................................................................................8
P.5 Data Collection and Interpretation........................................................................................8
P.6 Recommendations...............................................................................................................17
LO.4...............................................................................................................................................18
P.7 Reflection............................................................................................................................18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20
Books and Journals:..................................................................................................................20
APPENDIX....................................................................................................................................21
Log Book...................................................................................................................................21
Performance Review Template.................................................................................................23

TITLE:
What are the positive economic, cultural and ethical impacts of globalisation on
different business functions (e.g. operations, marketing, HR, accounting) within
organisations.
INTRODUCTION
Background of the Research
The transfer of products and services throughout the boarders of country. It promoted a
awareness of culture, global economic inter-dependency and international cooperation. When a
business expands its operations into counties, the impact of globalisation on human resource
department and management is significant (Bratton and Gold, 2017). It is very important for the
nation to consider various range of practical adjustments to be able to hire, train and retain as
well as support a workforce that is often spread throughout different nations and have different
cultural identities. With the emergence of global brands, human resource management of the
company needs to adapt there thinking as well as practices including differences in culture,
technological development and foreign regulations in order to compete along wiith competitive
advantages in the market. There are large number of firms which are providing same services in
the same sector so employees have many options to move so it is very important for organisation
to recruit and retain in the company.
This current research study will apply different methods and techniques to determine the
influence of optimistic influence of globalisation on business human resource role in company in
hotel sector in regards to outgrowth of worldwide brands in context of Hilton Hotel.
LO.1
P.1 Research objectives and aims
Aim:
“To determine the influence of optimistic influence of globalisation on business human
resource role in company in hotel sector in regards to outgrowth of worldwide brands in context
of Hilton Hotel. A study on Hilton Hotel”.
Research Objectives:
 To ascertain actual tendency of globalisation.
 To determine the influence of optimistic influence of globalisation on business human
resource role in company in hotel sector in regards to outgrowth of worldwide brands.
1

 To comprehend the complications a business faced the role and responsibilities of human
resource with the outgrowth of world-wide brands.
 To render recommendations for further betterment in the human resource department to
add competitive rewards in the market.
Research Questions:
1. How to ascertain actual tendency of globalisation.
2. How to determine the influence of optimistic influence of globalisation on business
human resource role in company in hotel sector in regards to outgrowth of worldwide
brands?
3. How to comprehend the complications a business faced the role and responsibilities of
human resource with the outgrowth of world-wide brands.
4. How to render recommendations for further betterment in the human resource department
to add competitive rewards in the market.
Rationale
Globalisation is very popular and broad topic and there has been extensive research
conducted on this topic. After globalisation, there are many organisations and global brands
which were increased because of liberalisation policy by which organisation function have
experienced both positive and negative striking on the human resource management with
emergence of global brands. Thus, the rational motive for choosing this topic is to gain
understanding of globalisation and it positive impact on the human resource functions as it is all-
important for to be aware of current issues in the economy either it is positive or negative (Bailey
and et.al., 2018). Further, the academic interest of researcher as by conducting this research,
researcher has gain the knowledge and understanding of research methodologies, structuring of
research project and all other elements of conducting managing successful business projects. On
the other hand, this research is also very useful for the readers as by this study they would gain
knowledge and understanding of globalisation, emergence of global brand and its impact of
organisation functions which is human resources.
2

P.2. Project Management Plan.
Project management plan is a ceremonial document that is sanctioned and which defines
how the project is started, monitored as well as controlled. It is a baseline of the entire research
(Kerzner, 2019). Without project management plan, it is not accomplish-able to accomplish the
inclination goals of research study. Thus, in order to reach the desired aims and objectives,
researcher in this study has made project plan where scholar has included cost, scope, time,
quality, communication, risk and resources which are involves in conducting this study.
Cost: Cost is very important element of the PMP as it includes all the cost that is
acquired in conducting this research. If researcher will not allocate the cost than it will affect the
result of the research (Kerzner and Kerzner, 2017). So, researcher has prepared budget in which
all the cost of the research is allocated accordingly. In this present research the expected cost
incurred will be £8500.
Scope: The range of this research is very broad as it can be used in both corporate and
academic level. This research is helpful for the educates who are acquisition on this topic as they
will, gain the insight cognition of the research. In addition to this, this investigation study is
useful for corporate users at corporate level as they can realize the actual influence of
globalisation as well as take competitive advantages by this research.
Time: Scheduling is very important part of the research as if investigation is not
conducted on time it will affect the result of the research. Time is very essential factor so,
researcher have first make a schedule and allocate tome to each task (Eskerod and Jepsen, 2016).
By doing this, researcher will maintain the reliability and validity of the research. This present
research will be complete in approximately 109 days.
Quality: Quality of the research is very important as directly affect the validity and
confidentiality of the research. It is duty of the researcher to maintain the researcher to maintain
the quality of the research from the beginning to the end.
Communication: The essence of the investigation because if there is gap in
communication, it will impact on the quality along with result of the research is called as
communication. If research worker do not able to communicate the outcomes in effective way
than it is not accomplish-able to reach aims and objectives of the research. This current research,
researcher will utilise emails, messengers as well as circular to communicate message.
3

Risk: Risk is probable feature in the research as it is all-important to manage the risk in
selected way. Researcher is very careful and aware of those risk which could affect the reliability
and confidentiality of study (Larson and Gray, 2017). In this present investigation, there is risk of
loss of data, theft of data, physical risk like injury or any illness.
Resources: This is another most important part as it is very essential that research as
without resources it is not possible to execute the study. Resources drives the research to the
success (Heagney, 016). This present research requires, human resources, funding, laptops,
internet, USB and stationery.
P.3 Gantt chart and Time Frame.
Task Mode Task Name Duration Start Finish Predecessors
Auto
Scheduled Research proposal 26 days Tue 30-04-19 Tue 04-06-19
Auto
Scheduled Aims and objectives 9 days Tue 30-04-19 Fri 10-05-19
Auto
Scheduled
Research
methodologies 11 days Tue 30-04-19 Tue 14-05-19
Auto
Scheduled Data collection 8 days Wed 05-06-
19 Fri 14-06-19 1
Auto
Scheduled Data analysis 24 days Wed 05-06-
19
Mon 08-07-
19 1,2
Auto
Scheduled Data interpretation 7 days Mon 13-05-
19 Tue 21-05-19 2
Auto
Scheduled
Finding and
conclusion 16 days Tue 09-07-19 Tue 30-07-19 3,5
Auto
Scheduled Recommendations 7 days Mon 17-06-
19 Tue 25-06-19 3,4,6
Auto
Scheduled
Conclusion and
Submission 1 day Wed 31-07-
19
Wed 31-07-
19 7,8
Table 1: Time Scale
4

Illustration 1: Network Diagram
5

LO.2
P.4 Research Methodology
Introduction
Research Methodology is one of the most important part of managing a successful
business project. It is the process to collect the data or information and its analysis for research in
a designated manner.
Research Type:
Research type is a tool that is used in the research that is used to collect and interpret the
data in a designated way as well as to make further decision. Qualitative and Quantitate are two
types on which the entire research is based on (Pruzan, 2016). Exploratory research is basically
qualitative research in which all the information collected are non-numerical in nature. Whereas,
the research that is based on numbers, statistics and establish inception as well as effect
relationship is knowns as quantitative investigation. The present investigation is regards with
qualitative investigation as researcher has collected information on small sample and information
collected are based on feeling and views of information.
Research Approach
Researcher have to look over the research approach when research methods are selected
as it is the program as well as procedure for consisting the steps towards the broad assumption
dealing about the methods. Inductive and Deductive are mainly two methods in research
approaches (Barquero and Bosch, 2015). Deductive approaches are those in which hypothesis is
set as well as concerned about the existing theories whereas inductive approaches are obsessed
with the generation of new hypothesis from rising data. In this present research, research worker
has chosen deductive approach because it is appropriate when investigation is qualitative.
Sampling
It is heart of business as it is very important that all the researcher should select those
sample that is suitable and mops appropriate to answer the research. There are two techniques of
sampling which are probabilistic and non-probabilistic sampling. The technique in which
representative have equal chances to be selected in the sample is known as probabilistic sampling
(Fox and Alldred, 2015). Whereas, the techniques where researcher do not have equivalent
chances is knowns as non-probabilistic sampling. This current research, research worker has
used probabilistic sampling where research worker has chosen 25 Human resource managers of
6

Hilton Hotel as they are the right sample who are eligible to answer the question because the aim
is to determine the influence of globalisation on human resource roles and responsibilities. .
Data Collection
This is another element of research methodology and one of the most all-important
portion of research. This is the procedure which is utilized to gather the data. However, there are
two kind of techniques in data collection which are primary and secondary. The methods in
which researcher collect the data from own efforts and information that is fresh is called as
primary data such as survey, questionnaire, scheduled, interview etc. Whereas, the method in
which researcher collect the data from other sources is called as secondary data such as books,
journals, dairy, government publications, internet etc. In this present research, researcher has
collected data from primary sources for which researcher has prepared questionnaire because it is
one of the best way to take the reviews of respondents and it is time and cost effective method
(Bulmer, 2017).
Data Analysis
After data collection, now it’s time to think over the data analysis. Data Analysis is the
process to clean the data and transform into meaningful information. There are two methods
qualitative and quantitative methods. The methods that is used to analysis the data through
statistical tools such as SPSS, spread sheet is called as quantitative analysis. Whereas, the data
that is analysed through thematic analysis is called as qualitative analysis (Mackey and Marsden,
2015). This present research is associated with qualitative data where researcher has analysed the
data through thematic analysis as well as present information by table, graph and charts.
7

LO.3
P.5 Data Collection and Interpretation
QUESTIONNAIRE
Name:
Age:
Gender:
1. For how long you are working in Hilton Hotel?
 1 to 5 years
 5 to 10 years
 10 to 15 years
 15 and above
2. Are you aware about the increasing trend of globalisation and its impact on the operations of
organisation?
 Yes
 No
 May be
3. According to you what is the impact of globalisation on the human resource department of
the company?
 Positive
 Negative
 Neutral
4. Are you agree human resource department has face drastic change due to globalisation?
 Highly Agree
 Agree
 Highly Disagree
 Disagree
 Neutral
5. What are the benefits of globalisation your department are enjoying?
 Skilled and Knowledgeable workforce
 Technological Advancement
8

 Effective Training and Development
 Effective Communication
6. Do you think the process of recruitment and selection is highly changed with the emergence
of global brands?
 Strongly Agree
 Agree
 Strongly Disagree
 Strongly Disagree
 Neutral
7. What are the advance technologies you are using in your human resource department which
have made your operations effective after globalisation?
 Big Data powers Organisation
 Mobile Apps
 Social Media
 Cloud Technology & SaaS
 All the above
8. What are the challenges faced by businesses human resource function with the emergence of
global brands?
 High Competition
 Compliance with laws and Regulation
 Threats of Cyber Breach
 Others
Theme 1: Large number of managers are working in Hilton for last 5 to 10 years.
PARTICULARS HUMAN RESOURCE MANAGER
1 to 5 years 6
5 to 10 years 12
10 to 15 years 4
15 and above 3
9

Interpretation: The above theme based on the survey conducted via questionnaire from
25 human resource managers of Hilton Hotel and it was identified that maximum managers of
organisation is working for last 5 to 10 years as they are the most senior employees of the
company. There were 6 responders who said they are working for last 1 to 5 years in the
organisation, Whereas, there 4 managers were employed for 10 to 15 years. Rest of 3 were
working for last 15 years and above. Thus, it has been cleared that all the responders are familiar
with the globalisation and its impact of human resource department.
Theme 2: Maximum HR managers are aware about the increasing trend of globalisation and
its impact on the operations of organisation.
PARTICULARS HUMAN RESOURCE MANAGER
Yes 15
No 7
May Be 3
10
1 to 5 years
5 to 10 years
10 to 15 years
15 and above
0
2
4
6
8
10
12
HUMAN RESOURCE
MANAGER