Impact of Globalisation on John Lewis's Operational Functions

This report investigates the multifaceted impact of globalisation on the operational functions of John Lewis, a leading UK-based department store chain. The study examines the positive economic, cultural, and ethical implications of globalisation on John Lewis, providing a detailed analysis of various factors influencing the company's operations. The research encompasses a project management plan, including aims, objectives, and research questions, alongside a comprehensive literature review. Furthermore, the report outlines research methodologies, including qualitative and quantitative techniques, data collection, and analysis. The findings are presented with recommendations for globalisation strategies, including a risk assessment and questionnaire. The report also delves into the challenges posed by globalisation and suggests strategies for effectively managing these challenges. The report concludes with a reflective analysis and identifies key areas for future research, offering valuable insights into the dynamic relationship between globalisation and business operations.

Managing a Successful Business Project

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P1 Devise the aims and objectives for a chosen scenario...........................................................1
P2 Produce a project management plan along with its components...........................................3
P3 Produce work break down structure and a Gantt Chart........................................................7
LO 2.................................................................................................................................................8
P4 Small Scale research by applying qualitative and quantitative research methods.................8
Introduction.................................................................................................................................8
Research type..............................................................................................................................8
Research approach......................................................................................................................9
Research design...........................................................................................................................9
Sampling...................................................................................................................................10
Data collection..........................................................................................................................10
Data analysis.............................................................................................................................10
Ethical consideration.................................................................................................................11
LO 3...............................................................................................................................................11
P5 Analysing the research data by using the appropriate tools and techniques........................11
P6 Communication and recommendation.................................................................................20
LO 4...............................................................................................................................................21
P7 Reflective ............................................................................................................................21
CONCLUSION .............................................................................................................................21
REFERENCES .............................................................................................................................23

INTRODUCTION
Title : “To identify the positive economic, cultural and ethical impacts of globalisation on
the operation functions” a case study based on John Lewis.
Globalization is a phenomenon that has led to the integration of regional economies,
societies and cultures through communication, transport and trade. Economic globalisation
which belongs to the integration of national economies into through trade. In other words,
globalisation is the concept to deal with free movement of goods, services and people across the
world in a seamless and integrated manner. Furthermore the present study will be based on the
term globalisation where it explains about the positive impact of ethical, political and economic
impact of globalisation on the operation function of John Lewis. It is the leading chain of high
end department stores operating throughout the UK. Furthermore, Research will outline the
concept or factor affecting terms of globalisation that might increase the smoothly operation
functional goals. However, the study also outline the research methodologies along with
qualitative and quantitative techniques. At the end of the section report also analysis the
collected data by the help qualitative research technique.
LO 1
P1 Devise the aims and objectives for a chosen scenario
Background
In general terms, Globalisation has both an emotional and factual terms. In other words,
globalisation has been given both positive and negative impact on the business functions in
different manner. Globalisation impact operation strategies in both negative and positive ways.
For example there are so many global factors which company uses for its own operational
functions such as economies of scale, scanning, global sourcing and R&D. So these factors of
globalisation gives the positive impact to the John Lewis business. Positive economic impact of
globalisation is increasing the productivity of business. Overall research based on the such
factors and helps to determine the impact of globalisation on the business operational functions.
Study also explains that globalisation also contribute to increases the positive culture
within the organisation by introducing the employee benefits by increasing the income and boost
up the employee performance (Noe and et.al., 2017). So this environment creates the positive
culture and employee commitments towards the company goals. In other words, business ethics
are to be considered to most important activity within the business which helps to protect
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business operation function from unnecessary implications. In order to deal with international
market company has to followed the proper ethic system of the another country to maintained the
good relation with the government. Overall study will discuss alls such important factor to meet
out the project aims
Company overview
John Lewis is the chain supermarket stores across the UK. John Lewis also located in
the Republic of Ireland and Australia. John Lewis was open its first store in 1864 in Oxford
street, London. It has overall 51 stores throughout the England, Scotland and Wales. In the UK
system John Lewis were the first company which adopts the central buying and launching the
Jonell name for own brand merchandise (Al Shobaki and et.al., 2017).
Rationale
The reason to outline this research is to investigate the scope or facts to measure the
positive economic, culture, ethical impact of globalisation on the operational functions. In order
to gathered the primary and secondary research study also using the different objectives and
goals. Also study wants to get the facts and figures to identify the different new activities and
opportunities to grow the business globalisation growth.
Aims: “To identify the positive economic, cultural and ethical impacts of globalisation on
the operation functions & Human resource” a case study based on John Lewis.
Objectives:
 To investigate the positive impact of economies, culture, ethical on the business
operations.
 To identify the concept of globalisation in the context of Human resource department.
 To determine the challenges of globalisation that company faced to operate international
operations activities.
 To recommend and suggest the globalisation strategies for the business operations.
Research Questions
Q. What are the positive impact of economies, culture, ethical on the business operations.
Q. What are the factors economies, ethical and culture of globalisation affect business operation
functions.
Q. What are the challenges of globalisation that company faced to operate international
operations activities ?
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Q. To recommend and suggest the globalisation strategies for the business operations.
P2 Produce a project management plan along with its components.
Project Management Plan
Project management plan is the whole process or activity which creates the project team
and the key stakeholders. A project management plan is formal, approved document which
consists all such activities like project cost, project ending or starting date, risk, quality etc. This
is the project managers spend a substantial amount of time ensuring baseline are achieved.
Present project plan has based on the globalisation and its factors affecting company operational
functions (Reilly and Williams, 2016). Here it explains some elements and components which
define the project outlines into more clear manner.
Task
Mode Task Name Duration Start Finish Predecessors
Auto
Schedul
ed
Preparation of proposal
for research 2 days Fri 15-02-19 Mon 18-02-
19
Auto
Schedul
ed
Establishment of Aims
and objectives 4 days Tue 19-02-19 Fri 22-02-19 1
Auto
Schedul
ed
Literature review 5 days Mon 25-02-
19 Fri 01-03-19 2
Auto
Schedul
ed
Research methodologies 7 days Mon 25-02-
19 Tue 05-03-19 2
Auto
Schedul
ed
Data collection 8 days Wed 06-03-
19 Fri 15-03-19 3,4
Auto
Schedul
ed
Data analysis 4 days Mon 18-03-
19 Thu 21-03-19 5
Auto
Schedul
ed
Data interpretation 5 days Fri 22-03-19 Thu 28-03-19 6
Auto
Schedul
ed
Finding and conclusion 2 days Fri 22-03-19 Mon 25-03-
19 3,6
Auto
Schedul
ed
Recommendations 1 day Fri 29-03-19 Fri 29-03-19 7,8
3

Auto
Schedul
ed
Implementation of plan 1 day Mon 01-04-
19
Mon 01-04-
19 9
Auto
Schedul
ed
Submission of the report 1 day Tue 02-04-19 Tue 02-04-19 10
Cost : Cost also refers to the budget plan that shows the each activity cost as per the total
budget cost. Cost is the most essential element that must be applied on the basis of proper
planning and goals.
Budget
Particulars Amount
Rent of building 14000
Labour cost 12400
Machineries and furniture 11450
Communication costs 13000
Total 50850
Scope : Scope is the project foundation which clearly mentioned about what project is
based on and what are their aims and objectives. Project activities distributed after preparing the
aims of the study. Like, present scope is to access the globalisation factors and its impact on the
company operational activities.
Quality : Quality planning should be measured by the project manager to ensure weather
the process is going productively or not. Project should meet their quality standards to get the
good outcomes and research outcomes.
Communication : Communication plan is most significant activity to flow the
information room one place to another. Communication is also important to configure the data to
all the stakeholders.
Resources : Resources is the equipments which will be using throughout the research.
Such as equipments, human resource, materials, finance etc. all such resources are necessary
without which project is not been possible to collect data or information for the research aims.
For present research all such resources are going to be taken to collect the information.
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Time : Every project should have one starting and ending date in between all the
activities has been done in productive manner. Time or project deadline helps to complete the
work within the time in efficient manner.
Risk : Risk management planning is must be prepared by the project manager to handle
the uncertain activities in future (Epstein, 2018). Risk management plan helps to secure the
research data and other confidential information. This would help to determine the long lasting
development goals and helps to meet the all required information and objectives.
Type of risk Probability Effect of risk Consequences of
risk
Mitigation
strategy
Economic risks High High Economic risk
affect the
company
profitability in
high manner.
Economic risk
can also affect the
sales volume of
the business
organization.
Company should
required to make
planning of
budget before
expanding the
company into
another country.
Political risk low high Political risk also
limit the company
expansion plan by
unstinting
political issues
trade and non
tariff barriers.
In order to reduce
the negative
impact of
political risk
company should
adopts the all
possible policies
and legal
instructions given
by the
government.
5

Ethical issues low High Ethical affect the
business
operation
activities or
strategies overall
it affect the
overall system
and growth of the
business
operational
activities.
Ethical issues
requires proper
planning and
functions
requirements.
Questionnaire
Age :
Occupation :
1 What are the economic benefits that gained by the company ?
 Income generated
 In business decision
 In policy making
 Don't know
2. Does Ethical issues affect the John Lewis operational strategies ?
 Yes
 No
3. To what extent has the global economy affect the business operation functions ?
 Highly
 Moderate
 Low
4 What ethical issues faced by the company in the context of operational activities at
international level ?
 Issues to track customers
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 Issues in decision making
 Issues to making policies & structures
 None of these
5. What are the factors of globalisation which highly affect the John Lewis operation functions.
?
 Economic factor
 Political factor
 Social factor
6. Does company can effectively deal with the negative impact of the globalisation ?
 Yes
 No
7. Does cultural factors impact Human Resource Policies of John Lewis ?
 Yes
 No
8. What benefits company would gain by applying the globalisation strategies ?
 Global brand recognition
 Global customer satisfaction
 Emergence of new markets
9. Does cultural diversity affect the John Lewis operational functional activities ?
 Yes
 No
10. Recommend the strategies and ways to gain the global advantage ?
P3 Produce work break down structure and a Gantt Chart
Work break down Structure : work breakdown structure is the process which breaks
the project activities into smaller part to enhance the work efficiency through individual can also
more focused on the task. This is the research tool or technique which is most efficiency and
long-lasting as per the required task and goals. Work break down structure is the deliverable
oriented process which aim is to get the best results and outcomes for the study. In other words,
WBS is the activity which breaks the activity into small task to better understanding or to
improve the overall productivity and long lasting results. Basically, work break down structure is
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the best approach to maximize the work outputs and generate the profit maximization approach
for the successful research outcomes and goals.
LO 2
P4 Small Scale research by applying qualitative and quantitative research methods.
Introduction
Research methodologies are identified a significant part of research because this
methodologies and its elements help researcher in achieving its pre determined goals. The main
objective and aim of researcher of this research is to identify and analyse the positive economic,
cultural and ethical impacts of globalisation on the operation functions. Researcher also want to
make the accurate decisions after collecting all the informations and data and this methodologies
makes it able to collect authentic data (Kumar, 2019). It includes research approaches, designs,
types, data analysis, sampling & ethical consideration. There are various types of research and
researcher decide that what type of methodologies will be appropriate for its research.
Research type
Research can be defined as the creation of new knowledge and a careful consideration of
the study regarding a specific problem by using scientific methods. There are mainly two types
of research which every type of researcher use for their research. Types of research are
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qualitative and quantitate. Qualitative research is a procedure that rely on the numeric figures
and quantities. This type of research helps researcher in depth understanding about a particular
topic and its issues. It includes one to one interview, Group interviews and focus group, text
analysis etc. On the other hand quantitative research type is heavily based on feelings, words and
emotions (Taylor, Bogdan and DeVault, 2015). It involves a large population and a part of a
population and researcher ask closed ended questions from their candidates. This present
research's type is qualitative research because in this type, researcher has taken opinion and
views of their participants as 20 employees.
Research approach
Research approach can be defined as a a procedure & a plan that are being divided in
mainly 3 types such as inductive, deductive and abductive research approach. It is essential for
researcher to choose and select the best research approach for making their research successful
and to gather relevant data more effectively. Deductive type of approach is aimed and testing
theory. It is also important and beneficial as researcher starts the process by considering pas t as
well as present theories that are related and concerned with the topic of the research. Whereas,
inductive research approach that starts with the observation in which researcher begins to gather
data and informations that is relevant and authentic to his/her particular topic (Bresler and Stake,
2017). For this present research, researcher has selected inductive approach of research because
this study is based on qualitative research. With the help of choosing this approach and the type
of research, researcher can make himself able to effectively determine & identify the positive
economic, cultural and ethical impacts of globalisation on the operation functions.
Research design
Research design refers a framework and model that are being selected by researcher.
There are various elements included in this study and research so it is important to combine all
the elements in a reasoning manner and for that research design help them. It has 4 research
designs such as semi-experimental, experimental, correlational and descriptive. Descriptive
research design is the best design in qualitative type of research as it does not influence
participants in any manner. So researcher has also selected this descriptive design in order to
determine the positive ethical, economic and cultural impacts of globalization on the operational
functions in an accurate manner (Alvesson and Sköldberg, 2017).
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