Analyzing Globalisation's Impact on John Lewis Business Project

This report provides a comprehensive analysis of the impact of globalisation on John Lewis, a UK-based company. It explores the positive economic, cultural, and ethical effects of globalisation on various business functions, including operations, marketing, and human resources. The report outlines the aims and objectives of the project, detailing a research plan, work breakdown structure, and Gantt chart for effective project management. It utilizes both primary and secondary research methodologies, including questionnaire-based data collection and thematic analysis. The analysis focuses on identifying factors influencing business at a global level, offering recommendations based on the findings. Furthermore, the report includes a reflective undertaking and concludes with a summary of the key insights and implications of globalisation for John Lewis's business strategy and overall success in the global market.

Managing A Successful
Business Project

Table of Contents
INTRODUCTION...........................................................................................................................3
Background of the Research.......................................................................................................4
Aims and Objectives of project...................................................................................................4
Research Plan..............................................................................................................................5
Work Breakdown Structure and Gantt chart for the Project.......................................................7
Research Methodology and Data Collection ..............................................................................8
Secondary research ...................................................................................................................11
Analysis and interpretation.......................................................................................................12
Recommendation on findings...................................................................................................17
Reflective Undertaking.............................................................................................................18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20
APPENDIX....................................................................................................................................21

INTRODUCTION
Globalisation is the process of transferring of products, services, technology, capital,
human resources from one nation to another so as to develop the economic condition. In order to
manage business successful globalisation is the best aspect which every organisation must take
into consideration to achieve competitive advantage at global level. The company which is being
taken into consideration is John Lewis which is one of the UK based company specialised in
product like clothing, watches, gift-wares, furniture’s etc. Additionally, it was founded in 1864
by John Spedan Lewis (Wells, 2014). This assignment explains about the aims, objectives of
project as well as work break down structure and Gantt chart is also being done in this file.
Moreover, data analysis has also being done using questionnaire method as well as
recommendation is also being given at the end of this file.
Positive impact of Globalisation to the businesses in the UK.
1. Economic Impact: Overall development of John Lewis company is termed to be one of
the positive impacts of globalisation. As globalisation is the process of transferring
capital, technology, products, services etc. from developed nation to underdeveloped
nation. Thus, it can be said that globalisation plays an essential role in the overall
economic development to the business in UK.
2. Cultural impact: If the John Lewis company render product and services to different
nation taking into consideration their cultural aspect then it will help company to create
positive cultural impact of globalisation to the business in UK (Ward, 2016). So, it is very
much essential for the company to make a research analysis about the changes taking
place in the culture of the nation in which the company is globalising its business. Thus,
it will help in achieving increase in productivity and sales revenue as well.
3. Ethical Impact: If the John Lewis company will carry out its different operational
activities in an ethical manner as per the rules and laws framed by government then it will
help company in creating positive ethical impact of globalisation to the business in UK.
So it is very much essential for the firm to carry out it business in an ethical manner by
conveying the ethical norms to workforce so that they can also follow the rules while
performing there activities. Thus, it will helps in managing business successfully at a
global level.
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Background of the Research
John Lewis company is the chain of high-end department stores which operate its
business throughout the United Kingdom. Additionally, it is engaged in different types of
products and services like clothing, watches, gift-wares, furniture etc. It is also engaged in
rendering better quality services and products at a global level taking into consideration
customers’ needs and preferences because of which it is termed to be one of the successful
organisations at global level. Moreover, this research is being conducted by this company on a
theme that is to analyse the positive economic, cultural, and ethical impacts of globalisation on
different business functions within an organisation (Wahab, Faruq and Bank, 2012). Thus, the
company is planning to globalise its business so in order to operate its business at international
level company will require support from different functional department which are mentioned
below:
 Operations: It is the department which is concerned with converting the raw materials
into finished products and services as efficiently as possible so as to result in
accomplishing maximum profit of an organisation. Without the help of this department
company cannot achieve a successful growth at global level.
 Marketing: It is the department in John Lewis company which helps in marketing the
product and services of the company to its final customers. Without the help of this
department company cannot increase its sales revenue. As its the marketing manager who
possess knowledge about how the customer can be get influenced towards there services.
 HR: It is the department of John Lewis which perform the major duty is to recruit and
shortlist the best candidate. So successful achievement at global level lies upon HR
department of an organisation
 Accounting: As its the account department who must maintain and keep all the books of
account into a record. So, this department of John Lewis company plays an essential role
as this department will maintain all the record of expenses incurred while operating at
global level.
Aims and Objectives of project
Aims
“To analyse the positive economic, cultural, and ethical impacts of globalisation
on different business functions within an organisation”-A case study on John Lewis.

Objectives -
 To understand the concept of globalisation.
 To identify the positive economic, cultural, and ethical impacts of globalisation
on different business functions within an organisation.
 To determine the factor influencing business at global level.
 To Produce a project management plan
 To produce a WBS and Gantt Chart
 To Carry out small-Scale research
 Analyse research and data
 To provide recommendation at the end of research
Research Plan
Project Title “To analyse the positive economic, cultural, and ethical
impacts of globalisation on different business functions
within an organisation”-A case study on John Lewis.
Project Plan
Company Name:
John Lewis.
Cost It is the most important aspect which the John Lewis
company must take into consideration as without sufficient
amount of cost company cannot market its product to at
global level (Spender,2014). So as per company point of
view the cost required to accomplish the project is 5500000
pounds, whereas a researcher aspect near about 500000
pounds needs to be incurred while carrying appropriate
research.
Scope Scope of the John Lewis company terms to be wider as it
renders better quality products and services at a global level
as per the preferences of customers (Smith, Gonin and
Besharov, 2013). Whereas scope of researcher is also term
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be wider because a researcher needs to carry out its
research by using various tools and techniques which will
help the researcher to gain more knowledge and skills.
Time It is an important aspect which the John lewis company and
researcher must take into consideration while making an
best project plan (Schaper, 2016). As in order to
accomplish the task on time company need to schedule task
into different section so that each task get completed on
time period. So as per company the time required to
complete the project is 2 months, whereas as per researcher
the time required to accomplish the research is 1 month.
Quality This is another important aspect which must be taken into
consideration as customer mainly prefer quality products,
so John Lewis company must produce best quality product
so as to increase satisfaction level of customers (Kaiser and
et. al., 2015). Researcher must adopt qualitative research
method so as to get valuable and accurate data which will
be helpful in driving valid conclusion. Researcher needs to
emphasize on quality of research.
Communication John Lewis company uses different modes of
communication in order to attract large number of
customers like through social media, banners, pamphlets,
Facebook etc. (Hilton and Sohal, 2012). Whereas a
researcher uses online surveys, questionnaire etc. so as to
draw valid conclusion on research topic.
Risk It is an essential aspect which both the company and the
researcher must take into consideration as risk is uncertain
(Gustafson, 2012). So company should make proper
analysis of risk which may take place while operating

business at global level. Risk can arise in the form of
shortage of funds, resources, machinery breakdown etc.
Whereas for researcher risk may arise in the form of
unwillingness of the respondent to fill the questionnaire. So
both the researcher and company must make strategies and
plans taking into consideration risk factor.
Resources John Lewis company must make the best use its resources
like funds, technology, human resources etc. so as to result
in increase in better quality products and services (Duffield
and Whitty, 2015). Whereas a researches should also make
best use of its resources like books, journals, magazines etc.
so as to draw valid and reliable conclusion.
Work Breakdown Structure and Gantt chart for the Project
Work break down structure:
It is the structure which shows the interrelationship of different task by breaking down
each task into measurable section to accomplish the project on time frame. Moreover, it provide
the common framework of different task by breaking down into smaller chunks as well as
identify the potential risk associated in the project (Cusworth, and Franks, 2013).
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Gantt chart:
It is a chart which illustrate the time schedule of each task in which time of each task is
specified on horizontal axis so that each workforce accomplish their task on time, whereas on
vertical axis the different types of task are being specified (Cheung, Chan and Kajewski, 2012).

Research Methodology and Data Collection
Research methodology
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It is a process through which the researcher identifies, select and analyse the data about
research topic so as to evaluate the overall reliability and validity of research. Moreover, it is
used to answer question of mainly how the information is collected and how it the data is
analysed (Brady and Davies, 2014). Thus, the researcher collects the data through questionnaire
and make an analysis using thematic interpretation techniques.
Research is the process of systematic investigation of facts and figures about the specific
research topic to draw valid conclusion from it. There are different types of research method and
they are specified below (Du, Leten and Vanhaverbeke, 2014):
Primary research: It is the type of research in which researcher collect and analyse the
data for the first time without the use of any other secondary source. Whereas researcher uses
questionnaire method in order to collect the data from respondent.
Secondary research: In this a researcher uses primary data sources in order to collect
and analyse data. Like through published books, journals, magazines etc.
Qualitative research: This research is being carried out in order to gain an
understanding of underlying opinions, reasons and motivations. Moreover, this type of research
helps the researcher to develop hypothesis and ideas for potential quantitative research. Whereas
researcher takes into consideration primary research method like questionnaire in order to collect
valid information.
Quantitative research: It is termed to be systematic empirical investigation of
observable phenomenon using different mathematical, statistical and computational tools to draw
valid and reliable conclusion.
Data collection
It is a process of collecting and measuring data or any other variables of interest in a
established and standardized manner which enables the researcher to test hypothesis and to
evaluate the result of particular collection. There are different methods of collecting data and
they are mainly, qualitative, quantitative, primary, secondary etc. Thus, the researcher here takes
into consideration qualitative research method which include primary data collecting technique.
As qualitative research method is primary known as exploratory research which helps in
providing insights into the problems as well as helps in developing ideas or hypothesis for the
research topic. Thus, qualitative data collection method used by researcher is questionnaire.
Questionnaire:

It refers to the set of question which is specifically arranged by researcher to get to
known about the viewpoints of respondents. There are two different types of questionnaire and
they are namely, close ended and open-ended questionnaire. Close ended questionnaire refers to
the set of question in which respondent must give their viewpoints by just simply marking tick
mark to the right answer. Whereas open ended questionnaire is those in which the respondent has
to render there answer in brief to the given set of question.
Questionnaire
Qualitative Research Questions:
1) Do you have knowledge about changes in working style of John Lewis while operating
at global level?
 Yes
 No
2) Do you feel satisfied with working at global level with John Lewis?
 Yes
 No
3) Is there any impact due to ethical, cultural and political factors on different functions of
John Lewis company while dealing at international level?
 Yes
 No
4)Which factor can highly impact upon John Lewis company while operating at global
level?
 Cultural factor
 Technological factor
 Political factor
5) Which resources must be considered by John Lewis company while operating at global
level?
 Funds
 Human resources
 Technology
Quantitative research questions:
1) Which department is mainly affected by globalisation?
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 Marketing
 HR
 Finance and accounts
2) What factors has to be considered by managers of John Lewis in order to expand
business at international level?
 Competition
 Cost of expansion
 Legal policies
3) What are the advantages of expansion of business at global level by John Lewis?
 Increment of sales
 Enhancement in brand image
 Competitive advantage
4) Which aspects must the John Lewis company must take into consideration before
marketing its product and services at global level?
 Competitors strategy
 Customers taste and preferences
Recommend ways how the company can further make changes so as be achieve successful
competitive advantage in marketplace?
….................................................................................................................................................
Secondary research
Under this research, the researcher gathered secondhand information which were already
collected by some other researcher. It provides less accuracy and reliability of data but consumes
less time and energy to conduct such kind of research. In the present research, secondary data are
collected through collecting views and opinions of different authors on the impact on
globalisation on different business functions. From the secondary data, it has been identified that
mostly of the authors are in favour of positive economic, cultural and ethical impact of
globalisation on different business functions. In the context of economic impact, they state that
growth in economy support globalisation due to having huge spending power of individuals in
expanded nation.