Improving Recruitment, Selection & Training in Multinational Companies

This report investigates the impact of globalization on multinational companies' (MNCs) recruitment, selection, and training processes, using Nestle as a case study. The introduction establishes the background, aim, objectives, research questions, and significance of the study, emphasizing the importance of adapting HR practices to meet international requirements. The literature review explores the significance of recruitment, selection, and training in MNCs, international requirements, and methods to improve these processes. The project management plan outlines the tasks, duration, and resources needed for the research. The research methodology details the qualitative approach, inductive research, and primary data collection methods, including sampling and data analysis techniques. The report aims to evaluate the importance of recruitment, selection, and training in MNCs, analyze international requirements, and assess methods for improvement. The study uses a project management plan with a Gantt chart, cost analysis, and risk assessment. The report concludes with recommendations and a reflection on the research process. The report provides a comprehensive overview of how MNCs can enhance their HR strategies in a globalized environment to improve their success.

Globalisation

Table of Contents
INTRODUCTION...........................................................................................................................1
TITLE..........................................................................................................................................1
Background..................................................................................................................................1
Aim..............................................................................................................................................1
Objectives....................................................................................................................................1
Research Questions......................................................................................................................1
Rationale or significance..............................................................................................................2
Project Management Plan............................................................................................................2
Breakdown structure and Gantt chart..........................................................................................2
RESEARCH METHODOLOGY.....................................................................................................2
DATA ANALYSIS..........................................................................................................................5
RECOMMENDATIONS...............................................................................................................11
CONCLUSION..............................................................................................................................12
REFLECTION...............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
TITLE
“How do multinational companies improve the recruitment, selection and training of
their employees to meet International requirements?”
Background
Globalisation is very popular concept and its significance has grown in recent years, it is
referred as the process where people, people and government are integrating at the global
platform (Atkin, Faber and Gonzalez-Navarro, 2018). There has been various reasons for the
process of globalisation which is mainly due increase in transportation, process of
communication and technology, these are the factors which has played an important role in the
process of globalisation. Globalisation has increased movement of people within the countries
which has provided a huge option for companies in order to select the appropriate staff to fill
their staffing needs.
Aim
To assess various improvements in, selection, recruitment and training process
followed by MNCs for their employees to meet international requirements- A case study on
Nestle.
Objectives
 To evaluate importance of recruitment, selection and training in MNC's.
 To analyse the international requirements for training and selection process within
MNC's.
 To assess the ways for improving training, recruitment and selection process in
globalised organisations
Research Questions
 What is the significance of recruitment, selection and training in MNC's?
 What are international requirements for training and selection process within MNC's?
 How training, recruitment methods and selection decisions can be enhanced in globalised
organisations?
Rationale or significance
With the increase in the process of globalisation, most of the companies have gone global
with the help of this research it will help in analysing the what are the improvements in the
1

process of recruitment, selection as well as training that are implemented by the firms at global
level. This topic also proper understanding of importance these process for Mnc's which can help
MNC's to enhance their training, selection and recruitment process.
LITERATURE REVIEW
Theme 1: Importance of recruitment, selection and training in MNC's.
According to Dany and Torchy (2017) the process of hiring, selection and training plays
an important role for growth and success of multinational firm. There are various methods that
can be used by MNC. If, firm is recruiting domestic workers to office that are located abroad, it
helps to maintain culture of the organization. Chang and Chin (2018) suggested that when
multinational company recruit employees from local talent pool it helps the firm to connect with
customers in better way. Training and development of employees plays an important role in
developing new skills and abilities of workers. This will help to improve sales and profitability
of MNC.
Theme 2: International requirements for training and selection process.
According to Jouda, Ahmad and Dahleez (2016)while hiring employees for international
operations, Human Resource Manager must assess the competitiveness of the candidates while
hiring them. It is essential that human resource of Nestle should have the awareness of the
significance of the company. Knowledge and experience of performing business should be a
criteria while recruiting workers.
ΟΙΚΟΝΟΜΟΥ (2018) pointed out that, there are various methods of international recruitment
like ethnocentric, polycentric approach etc. There are various practises that MNC uses for
providing training to employees that helps to fulfil international requirements. Such as life long
learning etc. This will help to fulfil the requirements of training to employees of Nestle at
international level.
Theme 3: Ways to improve training, recruitment and selection process.
According to Dany and Torchy (2017)there are different ways that can be adapted by MNC to
improve the process of hiring, selecting and training employees. To improve hiring process,
Nestle should develop a committee that include department manager and other staff. It will help
to improve the process of selecting candidates for vacant job position.
2

Barton, Tucker and Lough (2017) in their paper suggested that, there MNC should consider
different ways to improve training process for workers. Nestle should adopt flexible training
options like eLerning etc. Moreover, Manager should provide cross-department training to
employees. This will help to achieve individual as well goals of the company.
Project Management Plan
Project Management -
It includes the process of planning and organizing the resources of the firm to accomplish
a particular task or an event. It may e a continuous activity or one time project. It can be
described as initiating, executing, monitoring etc. of a team to achieve specific objectives in a
particular period (Larson and Gray, 2017).
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Task Name Duration Start Finish
Identify research topic 7 days Thu 6/13/19 Fri 6/21/19
Review of Literature 12 days Mon 6/24/19 Tue 7/9/19
Drafting Methodologies 9 days Wed 7/10/19 Mon 7/22/19
Complete Proposal 8 days Tue 7/23/19 Thu 8/1/19
Questionnaire Desigining 10 days Fri 8/2/19 Thu 8/15/19
Data collection 15 days Fri 8/16/19 Thu 9/5/19
Analysis and interpretation 12 days Fri 9/6/19 Mon 9/23/19
Discussion and Conclusion 11 days Tue 9/24/19 Tue 10/8/19
Submission 3 days Wed 10/9/19 10/11/19
It is the approved document which helps in stating how a particular project is done and
controlled. Management plan for project of the researcher is as:
Cost: It is the important factor which is to be considered by the researcher and it should be
within the budget (Larson and Gray, 2017). For this research to complete it will approximately
£10,000.
Resources: It is important for researcher to allocate the proper resources to conduct research.
For present study resources required are internet, books and journals, human resources, etc.
Risk: One of the major risk which is associated with this study is risk of privacy breach and
ethical conduct and risk of plagiarism (Newton, 2016).
Time: it is the important factor for this research and it is essential for researcher to complete the
research on time. This report will complete in 87 days.
Communication: There should be an effective communication among the people involved in the
research, as it can help in achieving the aim of the research easily.
Scope: Present research has got huge scope it can be used at international levels by national and
international companies in order to improve recruitment, training and selection process.
Quality: To maintain the quality of this research, researcher should try to gather relevant and
authentic data (Turner, 2016).
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Breakdown structure and Gantt chart
RESEARCH METHODOLOGY
Research methodology refers to the approach that help in collection of data for the future.
It will include various types of research methods that will help in improving evaluating different
data that will be helpful for the future (Kumar, 2019). In this various methods is being used to
analyze the data so that it will give positive result to the researcher. Different philosophy is being
used for evaluating data from various data collection method. It will include various types of
research methods that will help in improving evaluating different data that will be helpful for the
future. In this various methods is being used for analyzing data. It is benefit in providing
different aspect that will provide various data collection method will help in bringing effective
research of the company.
Research Type: It is divided into two parts qualitative and quantitative research. It refers to the
that will be collected into numerical data and this will help in taking real time data as correct
information is being provided from the researcher (Silverman, ed., 2016). This can be measured
in numerical terms that will facilitate in providing various aspect of the research. Another
research type is quantitative it is not measured in numerical data that will help in providing a
unjustifiable data from the research. In this qualitative research is being used for doing this
study.
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Research Philosophy: It is the way of collecting, analyzing and using data that is being
collected by the researcher for further use in this study. In this there are different sources that
will be helpful for doing research. It will include various types of research methods that will
help in improving evaluating different data that will be helpful for the future. In this various
methods is being used to analyze the data so that it will give positive result to the researcher. In
this every stage will be based on the assumption that will help in providing various aspect that
will be help in leading various category of the research (Flick, 2015). There are four research
philosophies such as pragmatism, positivism. Realism and interpretative. Researcher have to do
choice between these different philosophies that will help in achieving the objective of the
research. In this researcher is focusing on the facts and numbers of the data that is being
collected for future study in the research.
Research design: It refers to the approach that is being designed to conduct research in the
company. It consists of different components that will be helpful for the future course of action.
This will help in better understanding of research so that it will help in creating effective research
for the company. It is consists of exploratory and descriptive research design that will help in
providing various aspect of the research. Exploratory research design will include quantitative
data that is being used in this study for further use. Descriptive research design is qualitative in
nature that can be expressed in terms of numerical facts and figures (Bresler and Stake, 2017).
In this study exploratory research design is being used by researcher for conducting further
study.
Research approach: This mainly consists of deductive, inductive and abductive research
approach. In deductive approach hypotheses is being made that will be taken by the researcher
for further use in the study. In this it is to be confirmed by the researcher for doing various aspect
of the company. Inductive research does not include hypotheses in it that will be providing
various aspect of the research. Abductive research does not require incomplete observation as it
is providing various aspect of the research. In this study, inductive research is being used by
researcher for further study.
Data Collection: It is the approach that is being used by researcher to collect data from different
sources that will be enable for conducting further study in the future. It comprises of primary
and secondary research. In primary research data is real time as cannot be taken from the other
sources as it is collected through surveys, observation etc. In secondary research data is not real
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time as collected from different sources such as magazines, books and journal. In this study
primary method of data collection is being used by the researcher in doing further study.
Sampling: It is the process in which sample is being chosen from the given set of data. There are
different techniques such as probability and non-probability sampling. In this study 10 sample is
being chosen by the researcher for doing further study (Fletcher, 2017). In this sampling is being
taken for completing the research that is being doing by the researcher for further use in the
study.
Data Analysis: It includes analyzing , examining , transforming data that will help in achieving
objective of the research. In this data is being analyzed by the researcher from the survey that is
being done for further study in the research. In this study all the data is being collected from the
primary data collection method that is being used in this study (Walliman, 2017). These data are
being collected by the researcher for further use in the research that will be using in this study.
From different candidates data is being collected then analyzed by the researcher for further use
in the study that will facilitate in providing various aspect of the research.
Accuracy and reliability: Accuracy refers to the consistency of the research across the time,
across the items as well as across the researchers. While as the validity can be defined as
judgments which are based on the different type of evidences. This research will include the
authentic sources of secondary data and will focus on the primary data which will increase the
validity and accuracy of the research.
DATA ANALYSIS
Theme 1- Importance of selection, training and recruitment for achieving goals.
Q:1. Is recruitment, selection and training process important for
Nestle to achieve the goals on global level?
Frequency
Yes 6
No 3
Not Sure 1
Total 10
7

Interpretation: It can be interpreted from the above table that out of 10 chosen respondents, 6
have replied with Yes, that recruitment, selec No, as this think that Nestle is able to achieve the
goals at global level without recruiting and selecting a new staff. Out of 10 only 1 participant is
not sure of the fact. Based on the majority it can be interpreted that recruitment, training and
selection is important for the organisation achieve the goals at international level.tion and
training process is important for achieving organisational goals at global level. The reason
behind it is that effective panning of selection and training help in improving the efficiency of
the organisation which helps in achieving the goals. Out of 10, 3 respondents have replied No, as
this think that Nestle is able to achieve the goals at global level without recruiting and selecting a
new staff. Out of 10 only 1 participant is not sure of the fact. Based on the majority it can be
interpreted that recruitment, training and selection is important for the organisation achieve the
goals at international level.
Theme 2-Selection improved the collaboration among the employees.
Q:2. Has selection of foreign employees in the organisation improved
collaboration among the employees?
Frequency
Yes 7
8

No 2
Not Sure 1
Total 10
Interpretation: Above table interprets that 7 out of 10 participants have replied Yes, that
selection has improved the collaboration among the employees. The reason behind it is that
foreign employees brings cultural diversity within the organisation and develops friendly culture
which results in collaboration among employees. 2 out of 10 respondents replied with No, as
they think selection of foreign employees brings confusion among the employees and only 1
employee is not sure of the fact. So, based on the majority it can be interpreted that selection of
foreign employees results in collaboration of employees.
Theme 3-Effectiveness of management through training, selection and recruitment process.
Q:3. Do you agree that training recruitment and selection process has
resulted in effective management of the organisation
Frequency
Strongly Agree 2
Agree 4
9

Neutral 1
Disagree 2
Strongly Disagree 1
Total 10
Interpretation: It can be interpreted from above table that 2 respondents strongly agree and 4
agrees with the fact that training, recruitment and selection has resulted effectiveness in the
management of the organisation. They believe that with the help of proper training, selection and
recruitment programs has brought huge benefits to the organisation which has resulted in
effectiveness of management. Out of 10, 2 respondents disagrees with the fact as they think these
processes have made situations complex for the management. Based on the majority it can be
interpreted that training, recruitment and selection has resulted in management effectiveness.
Theme 4- Improvement in training program in Nestle
Q:4. Has globalisation process improved training programs in Nestle? Frequency
10

Yes 7
No 2
Not Sure 1
Total 10
Interpretation: From the above study it can be said that 10 out of 7 respondents were in favour
of the statement that globalisation process helps in improving training programs in Nestle. 10 out
of 2 respondents were not agreed that it will help in improvement of the training process. As
training helps in increasing efficiency of employees in the company that will lead to future
growth. Similarly, 10 out of 1 respondents were not sure about the sentence. Training is
necessary as it improves skills that will help in doing work in the company. As training is the
important part that every company have to provide to its employee for upgrading skills
Theme 5- Improvement in training and selection process
Q:5. Is company's HR department capable for improving training and
selection process of the company?
Frequency
Yes 6
11

No 2
Not Sure 2
Total 10
Yes No Not Sure
0
1
2
3
4
5
6
Frequency
Interpretation: It can be interpretated that 10 out of 6 answerer said that HR department is
capable for improving training and selection process that will enhance knowledge and skills of
employee in the company. 2 out of 10 answerer said that HR department is not able to improve
training and selection process of Nestle and 2 out of 10 were not sure respectively. It's a duty of
the HR to improve this process as that will lead to growth of employees. Hence, It is the prior
function of HR department to manage all the functions of Nestle.
Theme 6- Modern methods of training and recruitment process
Q:6. Should Nestle use modern methods of training and recruitment
process for achieving the goals of the organisation?
Frequency
Yes 8
No 1
Not Sure 1
12

Total 10
Yes
No
Not Sure
Interpretation: From the above graph it can be said that 8 out of 10 candidates were agree with
the statement that, Nestle have to use modern methods of training and recruitment process so that
it can achieve organizational objective. 1 out 10 candidates do not think that it have to improve
these functions in the company and similarly 1 out 10 candidates were not sure about this
statement respectively. Therefore, improvement in recruitment process will help in bring talented
candidates in the company. Therefore, it is important for Nestle to achieve its organizational goal
and growth in the company for future.
Theme 7- Cultural diversity help in becoming global brand
Q:7. Cultural diversity in the organisation has helped company to become
a global brand.
Frequency
Strongly Agree 6
Agree 2
Neutral 1
Disagree 1
Strongly Disagree 0
Total 10
13

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 1 2 3 4 5 6
Frequency
Interpretation: It can be interpretated that 6 out of 10 respondent were strongly agreed that
culture diversity has helped in becoming global brand in the market. 2 out of 10 respondent were
agree with the statement. 1 out of 10 were not in favour and not in against as it is neutral
Similarly, 1 out of 10 were disagree with the statement that culture diversity has not helped in
becoming global brand. None of the respondent were strongly disagree that it is not helped in
becoming global brand.
CONCLUSION
It can be concluded from the above report that recruitment and selection process has got
very much importance for MNC's as it has help the organisations in achieving the international
goals. By selecting appropriate people for the company at internal level can improve efficiency
of the organisation. By selecting foreign employees for the organisation can help in developing a
deeper understanding of global business and also can result in the cultural diversity within the
company. Present report also concluded that training is equally important for MNCs as there are
different type of people which work from different countries and from different backgrounds, so
for them training plays an important role in getting settled within the organisation. With
appropriate training, recruitment and selection process it can help the company in creating a
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global brand as it can help the company to increase the quality of goods and service which are
offered by the company at global level.
RECOMMENDATIONS
 Nestle can make use of different ways in order to improve their recruitment and selection
process. One of the best way is to define the position which is needed to filled in the
company as it will help in selecting the appropriate candidate for the vacant post in the
organisation.
 Also, company should develop a selection committee during hiring process which can
increase quality of hiring and selection process at global level. Developing a selection
committee can help in developing a hiring and selection plan for the organisation and
take decision how, when and where to hire and select the employees from.
 Nestle can impose the training process by establishing modern methods of training and
development process within the organisation.
 In order to face the global challenges and competition it is important for the Nestle to
develop modern methods of training process for example companies can use technologies
for improving the training process and should create proper road map with definite
objectives of training process.
 Also, Nestle in order to improve recruitment, selection and training process it is important
for the organisation to increase the abilities of its HR. department.
REFLECTION
This research has been valuable for me as it helped to develop a deep understanding
recruitment, selection and training process within global companies. This research has helped
me in achieving the stated objectives and also I have been able to develop my research skills. I
have been able to conduct a quality research which has helped in getting a proper understanding
of the research topic and I learned various things from the research. I learned globalisation has
got the huge importance in present business, I also learnt the importance of training, selection
and recruitment process for global organisations. I also came to know how global companies can
improve their process of selection and training process at global level.
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REFERENCES
Books and Journals
Atkin, D., Faber, B. and Gonzalez-Navarro, M., 2018. Retail globalization and household
welfare: Evidence from mexico. Journal of Political Economy. 126(1) pp.1-73.
Barton, S., Tucker, B. and Lough, B., 2017. Host organisation perspectives of volunteer traits:
Implications for selection and training. In Transforming Society (pp. 214-228).
Routledge.
Bresler, L. and Stake, R.E., 2017. Qualitative research methodology in music education.
In Critical Essays in Music Education (pp. 113-128). Routledge.
Chang, E. and Chin, H., 2018. Signaling or experiencing: Commitment HRM effects on
recruitment and employees' online ratings. Journal of Business Research. 84. pp.175-
185.
Dany, F. and Torchy, V., 2017. Recruitment and selection in Europe Policies, practices and
methods 1. In Policy and practice in European human resource management (pp. 68-
88). Routledge.
Fletcher, A.J., 2017. Applying critical realism in qualitative research: methodology meets
method. International Journal of Social Research Methodology.20(2).pp.181-194.
Flick, U., 2015. Introducing research methodology: A beginner's guide to doing a research
project. Sage.
Jouda, A.A., Ahmad, U.N.U. and Dahleez, K.A., 2016. The Impact of Human Resource
Management Practices on Employees Performance: The Case of Islamic University of
Gaza in Palestine. International Review of Management and Marketing, 6(4). pp.1080-
1088.
Kumar, R., 2019. Research methodology: A step-by-step guide for beginners. Sage Publications
Limited.
Larson, E. W. and Gray, C. F., 2017. Project management: The managerial process. McGraw-
Hill Education.
Newton, R., 2016. Project management step by step: how to plan and manage a highly successful
project. Pearson UK.
Silverman, D. ed., 2016. Qualitative research. Sage.
Turner, R., 2016. Gower handbook of project management. Routledge.
Walliman, N., 2017. Research methods: The basics. Routledge.
ΟΙΚΟΝΟΜΟΥ, Τ., 2018. Assessment and selection of Special Operation Forces personnel.
International practices and the case of Greece.
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Appendix 1
Name:
Age:
Gender:
Department:
Q:1. Is recruitment, selection and training process important for Nestle to achieve the goals on
global level?
 Yes
 No
 Not Sure
Q:2. Has selection of foreign employees in the organisation improved collaboration among the
employees?
 Yes
 No
 Not Sure
Q:3. Do you agree that training recruitment and selection process has resulted in effective
management of the organisation.
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree
Q:4. Has globalisation process improved training programs in Nestle?
 Yes
 No
 Not Sure
Q:5. Is company's HR department capable for improving training and selection process of the
company?
 Yes No
 Not SureQ:6. Should Nestle use modern methods of training and recruitment process for
achieving the goals of the organisation?Yes No Not SureQ:7. Cultural diversity in the
organisation has helped company to become a global brand. Strongly

AgreeAgreeNeutralDisagree
 Strongly Disagree
Appendix 2
Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title:How do multinational companies
improve the recruitment, selection and training of
their employees to meet International
requirements?
Date:
Update of weekly research/ tasks achieved (Account for
a minimum of six weeks with dates)
 What have you completed?
I have completed a research aims and objectives
which were formulated at the beginning of the
research with Research Methodologies and data
analysis.
 Did you fulfil Task requirements?
Yes
 Are you on track and within deadlines set?
Yes
 Did you need to make any changes to your
project management plan?
No
Comments
Any risks and / or issues identified?
 Did you identify risks/issues with a lack of skills
required for undertaking research tasks?
Yes
 Did you identify any additional risks/issues that
have an impact on the project management
19

plan?
Yes
Problems encountered
 What barriers did you face?
Getting permission from the company is one of the
major barriers faced during the research.
 How did you overcome them?
In order to overcome this barrier I convinced
the manager about the significance of the
research and how it will be helpful for the
company to improve their training, recruitment
and selection process.
New Ideas and change of project direction
I should use primary data collection method for the
research in the future.
What Have I learnt about myself this week?
 How did I feel when I had to deal with
tasks/problems?
It was really stressful and it created many complications
for me to complete the task and I have to formulate
better strategies for completing the tasks on time.
 Did I find it useful to complete the tasks?
Yes
 How well have I performed? What did I
contribute?
I gave my 100% to every task and I think I performed
very well I developed a project management plan and
developed a questionnaire which are the important part
of research project.
 What can I improve on next week?
20

In need to improve my research skills in order order to
gather authentic data.
 How might this learning apply in the future?
I need to develop a proper and effective plan in the
future and should try to avoid the barriers which were
faced in current week.
Tasks planned for next week
 Which tasks are priority?
Project management plan, aims and objectives were the
tasks of pirority.
 Have you set aside sufficient time for
completion?
Yes
Project plan status to date (on, ahead, behind)
Supervisor comments to address
Signature of the Supervisor and date:
21

Appendix III
1. What was the Project supposed to accomplish?
Project was supposed to accomplish the aim assessing number of improvements
in, selection, recruitment and training process that are followed by MNCs for
their employees to meet international requirements.
2. Did the project succeed in its aims/ how do you know? Specifically, please
outline any evaluation and assessment undertaken.
Yes, project has succeeded in its aim because I was able to meet the
various objectives of the research for example I achieved the objective of
importance of recruitment, selection and training in MNC's, what is the
international requirements for training and selection process within
MNC's and also what are the ways for improving training, recruitment and
selection process in globalised organisations.
3. What things do you think worked well and why? Evaluate all aspects of the
project (e.g initial inception, project activities and project outcomes) from
a range of perspectives.
The thing which worked well was formulating the aims and objectives for
the project because I think I was good in it. I was also able to draw a
specific conclusion for the project.
4. What problems emerged during the project and how were they tackled?
Was there timely identification of issues and resolution during the project
process?
One of the major problem which emerged during the project was getting
permission filling the questionnaire at the company but I was able to motivate
the authorities for it.
5. What did you learn from undertaking the project?
I learnt various things like, how to conduct a research, what are the
challenges faced and how to overcome these challenges.
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6. How would you rate your performance as a management consultant
leading the project?
I will rate my performance 8 out of 10
7. What strengths and weakness of your performance did you identify?
My strengths for performance was that I focused towards the objectives
which I had to achieve and one of the major challenge was I lacked some
knowledge about the project management as it was my first project of my
life.
8. How will this inform and support your continuous professional
development?
Taking up this project has been really important form my development
process as there were various things which I have learnt form the project.
Also I came to know what are the things I need to work on in the future.
23