Globalization's Economic, Cultural & Ethical HR Impacts: Hilton

This report investigates the positive economic, cultural, and ethical impacts of globalization on the HR function within Hilton Hotels, an American multinational hospitality company. The research explores the effects of globalization on HR practices, including trends, ethical considerations, and challenges related to labor migration. The study employs qualitative data collected from Hilton Hotels managers to analyze the impact of globalization on HR innovation, HRM practices, and recruitment processes. The report aims to identify key issues, offer recommendations for overcoming negative impacts, and understand the current trends of globalization in context with HR function. The research utilizes project management plans, time scales, and research methodologies like qualitative and inductive approaches to provide a comprehensive analysis of the topic.

TABLE OF CONTENTS
TOPIC:.............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
Research Background..................................................................................................................1
Rationale......................................................................................................................................1
LO 1.................................................................................................................................................1
P1 Aims and Objectives...............................................................................................................1
P2 Project Management Plan ......................................................................................................2
P3 Time Scale, Gantt chart..........................................................................................................3
......................................................................................................................................................5
M1................................................................................................................................................5
LO 2.................................................................................................................................................6
P4 Research Methodology...........................................................................................................6
M2................................................................................................................................................8
LO 3.................................................................................................................................................8
P5 Data Analysis and Interpretation............................................................................................8
P6 Recommendations.................................................................................................................14
M3..............................................................................................................................................15
LO 4...............................................................................................................................................15
P7 Reflection..............................................................................................................................15
M4..............................................................................................................................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

TOPIC:
“What are the positive economic, cultural and ethical impacts of globalization on
different business functions within an organization ”
INTRODUCTION
Research Background.
Globalization has led to the cross border trade across the world leading to the rise in
business activities in several countries and establishing a single platform for trading activities.
This in turn has changed the business revolution by implementing various cultural and economic
changes in the countries such as business expansion, exchange of currencies, FDI, labour
migration, change in marketing strategies etc. This research is based on the observational study
of Hilton Hotels- an American multinational hospitality company being head quartered in
Virginia, United States. Hilton Hotels operates its business in 113 countries across the world and
consists of 169,000 employees working under it. This research will use the application of various
tools and techniques to determine the positive impacts on HR function of Hilton Hotels.
Researcher will define how globalization has impacted HR function of the company and what
will be the strategies used for overcoming the challenges faced by Hilton Hotels due to
increasing level of labour migration across the world.
Rationale
The intent behind choosing this topic by researcher is to identify the ethical, cultural and
economic impacts of globalization on the HR function of business and to understand the
challenges and issues faced by HR department of organization due to labour migration. On the
flip side another purpose behind conducting this research is for the academic requirements of the
researcher.
LO 1
P1 Aims and Objectives
Aim:
“To understand the positive impacts of globalization on HR function of the organization-
A study on Hilton Hotels.”
Objectives:
 To determine the current trends of Globalization in context with HR function of the
organization.
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 To identify positive ethical impacts of globalization in HR function of businesses.
 To determine the key issues in HR function due to increase in labour migration across the
world.
 To suggest effective measures for organization to overcome negative impacts of
globalization on HR function.
Research Questions:
 What are the current trends and changes in HR function of company due to globalization
impact?
 What are the positive impacts of globalization on HR function of business?
 What are the issues faced by HR department due to increasing level of labour migration
across the countries?
 What are the recommendation to improve the condition of HR function and overcome the
issues faced by it?
P2 Project Management Plan
Project management plan is the body and structure of the body and knowledge where this
document has been used for describing and defining the phase and role of the project. the main
purpose of the project management plan is to determine the outcomes of the project and what has
been invested in the project. There are some points which has been added in the project
management plan for identifying the outcome of the research.
Scope
At the time of research collecting data and gathering information is basically known as
the scope. Research project scope is very wide because there are so many data and information
has been collected which has been used in so many areas. This research is very much useful in
corporate and academic sector for the future. It increasing the knowledge and skills of the
scholars. Furthermore, it also helps the organisation for competing in global market and also
adopting the factors of globalisation.
Cost
Cost is most important part of the research because it is necessary to make budget and
without cost it is unable to conduct this research. Cost of the research is very useful in collecting
data and data analysis. Researcher has to make so many plans for expenses and income that
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included in the research. A cost of $1000 has been required for conducting this research.
Communication
It is very important to make an effective communication in conducting this research
where it is helpful in communication with others and also interacting with others for collecting
data and information. Furthermore, there are different ways which has been used in
communicating while conducting this research such as telephone, E-mails, messengers and
curriculum etc. it helps in communicating with other for understanding the different languages
and translating numericals.
Risk
While conducting this research there are so many risks which has been occurred. It has
been analysed by the scholar the negative impacts which has been occurred for conducting this
research. There are so many risks which has been occurred such as the physical injury, illness, &
suffering from injuries while collecting data is advised before starting research project. Risk is
also related to the cut of recorded data, lack of resources, so many misuses of personal
information of participants, increase in demand of employees are considered & evaluated in this
research project.
Resources
it is necessary for conducting the research to enabled to gather data related to a specific
topic if there is deficiency of availability of proper resources. Resources is one of the essential
part for analysing the outcomes of research. There are so many resources has been used such as
Computer Stationary, Finance and Human Resources various other equipments will be used in
collecting, analysing and procuring data collected in a research report.
P3 Time Scale, Gantt chart
Time Scale
Activities
1 (in
wee
ks)
2 3 4 5 6 7 8 9 10 11 12 13 14
Understanding
and planning
the activties.
Framing Aim
3

and objectives
Research
Background
Selecting
research
methodologies
Gathering data
sources
Analysing
collected data
Interpreting the
data
Conclusion and
recommendatio
ns
Submission of
draft
Gantt Chart
4

M1
5

Task Mode Task Name Duration Start Finish Predecessors
Auto
Schedule
d
Understanding and
planning the activities. 1 day Mon 08-07-19 Mon 08-07-19
Auto
Schedule
d
Framing Aim and
objectives 5 days Tue 09-07-19 Mon 15-07-19 1
Auto
Schedule
d
Selecting research
methodologies 7 days Thu 25-07-19 Fri 02-08-19 2,3
Auto
Schedule
d
Gathering data sources 5 days Mon 05-08-19 Fri 09-08-19 4
Auto
Schedule
d
Analysing collected data 8 days Mon 12-08-19 Wed 21-08-19 4,5
LO 2
P4 Research Methodology
Research types
Research term refers to the consideration of the study which relate to the particular
problems and concern of the issues while using the scientific methods of the research(Bell,
Bryman and Harley, 2018). There are two types of methods which has been used in the research
is qualitative and quantitative research. Researcher will use qualitative research for identifying
the alternative aspects and impact of the globalisation on the HR functions of the organisation for
dealing with other sectors.
Research approach
It is basically a procedure and plan for consisting the stages of broad assumptions for
detailing the methods of analysing, interpretation and data collection. Research approach has
been divided into two categories such as inductive and deductive research approach where the
inductive research approach refers to the new theories and it has been emerged from the data and
on the other hand deductive research approach relates to the testing theories and aim of research.
Researcher will use the inductive research approach for conducting this research because it is
helpful in applicable of quantitative analysis(Lune and Berg, 2016).
Research philosophy
Research philosophy term, refers to the way of analysing and gathering data about any of
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phenomena and it has been used. It has been described in two forms such as Interpretivism and
positivism research philosophy where the term positivism relates to the scientific qualitative
methods on the other hand Interpretivism refers to the philosophic perspective of the idealism
and it has been used for abstraction of various approaches with inclusion of the social, economic
and the ethical aspects. Researcher will use the Interpretivism philosophy where it been used
foe the topic implies the qualitative concept so it is most appropriate technique for assessing the
influences of the external factors that has been associated globalization on the HR functions of
the companies(Bernard, 2017).
Data collection
Data collection has been for collecting, gathering, measuring and analysing the accurate
and target variables on the established system. It is very important component of the research
project where it involves all the filed of the study. The main purpose of the data collection is to
getting the quality evidence which allows the analysis for leading the formulation of convening.
Data collection has been defined in two categories primary data collection and secondary data
collection(Teherani, and et.al., 2015). Primary data collection refers to the sources of original
data and all the data has been collected from original sources where the scholar collect the data
on their hand and on the other hand the secondary data collection has been collected by other
persons and from books, journals and magazines etc. Researcher will use both the primary and
secondary data collection for preparing the questionnaire and select the 25 HR manager of the
company for collecting the relevant and accurate data(Palinkas and et.al., 2015).
Sampling
Sampling is a procedure which has been statistical analysis that has been determined the
numbers of observations which has been taken for the larger numbers of population. It is a
process of selecting the participants and for estimating the characteristics of the population.
Sample has been counted as the symbolic perspective of population for ensuring the collection
that can be generalized for the sample of the research. Particularly, sampling can done by using
two methods that are probability sampling and the non probability sampling. Whereas, the
researcher will use the random sampling method for collecting the data and information.
Researcher will choose 20 Senior managers of the Hotel Hilton(Lohr, 2019).
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M2
The qualitative data collected is completely accurate and reliable as it is collected in the
form of primary data and directly from the senior managers of Hilton Hotels. The managers were
completely aware and had good knowledge about the Hotel administrations and its operations.
This justifies that the data collected is accurate and reliable enough to interpret the outcomes of
the objectives framed in the research.
LO 3
P5 Data Analysis and Interpretation
Theme 1: Maximum managers were aware of the HR innovation trend after globalization
impact on business.
Particulars No of managers
Yes 15
No 4
May Be 1
8
Yes
No
May Be

Interpretation: The above questionnaire carried from 20 managers of Hilton Hotels and the
outcomes obtained is that 15 managers were aware for the HR innovation practices in Hilton
Hotels as they were involved in framing the different HR strategies and policies for the
employees as per the different trends in business across the world. Remaining were not aware as
they were not involved in HR administration and were appointed in different departments.
Theme 2: Improvement in HRM practices is the main positive impact of globalization on
HR function of the business.
Particulars No of managers
High Skilled employees 7
Improvement in HRM practices 9
Better recruitment and selection process 4
Interpretation: The above questionnaire carried from 20 managers of Hilton Hotels and the
outcomes obtained is that 9 managers stated that improvement in Human resource practices in
the organization is the main positive impact of globalization on HR function of business. They
9
High Skilled employees
Improvement in HRM practices
Better recruitment and
selection process

justified their answers by stating the there has been quire few improvement in employee's
benefits, incentives and other additional benefits and organization has started valuing its
employees as vital part of the organization which led the employees being more engaged and
motivated for their work. Remaining opted towards high skilled employees and better
recruitment practices as they placed their opinions that the employees from different countries
and their selection in organizations led to the competition among the domestic employees , and
this in turn led to the high skills development in employees for then job and hence the managers
went for this option. Rest of the managers stated that impact of globalization has improved the
recruitment process so that company can hire better employees as per their skills, this made them
choose the option.
Theme 3: Maximum managers were highly agreed that globalization has led to the
technological advancement and use of software in HR function is one of the greatest
advantage for Hilton Hotels.
Particulars No of managers
Highly agree 14
Agree 4
Disagree 2
10

Interpretation: The above questionnaire carried from 20 managers of Hilton Hotels and the
outcomes obtained is that 14 managers were highly agreed that technological advancement and
use of software, led by the globalization has been one of the greatest advantage for Hilton Hotels.
They justified their answer by stating that the use of software in HR operations has led to the
efficiency in the work and maintain the data as well and it has made easier for the managers to
prepare payrolls, salary calculations and other activities of HRM. Remaining managers were not
agreed on this aspect as they were not totally aware of the techniques and software use.
Theme 4: Maximum managers suggested Corporate cultural differences as the main issue
faced by HR department due to globalization impact
Particulars No of managers
Corporate cultural differences 15
Change in employment policies 1
Legal compliances 4
11
Highly agree
Agree
Disagree
0 2 4 6 8 10 12 14
No of managers

Interpretation: The above questionnaire carried from 20 managers of Hilton Hotels and the
outcomes obtained is that 15 managers stated that corporate cultural differences as the main issue
in HR department due to impact of globalization. They justified it by stating that the employees
being hired from different countries and different beliefs and cultures which made them difficult
to adjust in the corporate environment of Hilton. This increased their difficulty in performance
and dedication to their work . Remaining voted towards legal compliances as the employees
being hired from different countries has increased the legal procedures such as visa, passport and
other immigration formalities to be conducted by the company and hence they supported this
component as the main drawback.
Theme 5: Maximum managers agreed that Human resource management of Hilton Hotels
face the issues of cultural implication due to labour migration across the countries.
Particulars No of managers
Agree 18
Disagree 2
12
Corporate cultural differences
Change in employment policies
Legal compliances
0
2
4
6
8
10
12
14
16
No of managers

Interpretation: The above questionnaire carried from 20 managers of Hilton Hotels and the
outcomes obtained is that 18 managers agreed that HR department has to face the issue of
cultural implications due to labour migration across the countries. They justified it by stating that
labours and employees that travelled from different countries has many cultural differences and
language barriers and were not able to adjust the organizational culture which created difficulty
in Hotel's performance. Remaining were not agreed as they believed that the employees must be
capable enough to adjust as per the organization's requirements in order to work along with it.
Theme 6: Maximum managers agreed that the changes in HR department due to
globalization impact, are beneficial for the employees in Hilton.
Particulars No of managers
Yes 18
No 1
May Be 1
13
Agree
Disagree

Interpretation: The above questionnaire carried from 20 managers of Hilton Hotels and the
outcomes obtained is that 18 managers were agreed that the changes occurred in HR department
due to globalization impact turned out to be beneficial for the organization as there were many
relevant changes in HR policies, employee's benefits, salary packages and other rewards and
incentives which made the positive impact on employees as well as the organization. Also, the
change in recruitment and selection process led to the availability of high skilled employees for
the organization. Remaining were not agreed with this thing as they felt the negative implications
were higher due to impact of globalization on business.
Theme 7: Maximum managers suggested that All the above options as effective measures
for overcoming the negative implications of globalization impact on HR function of
organization.
Particulars No of managers
Employees Training and Development 4
Change in the HRM policies 2
All the above 14
14
Yes
No
May Be
0 2 4 6 8 10 12 14 16 18
No of managers

Interpretation: The above questionnaire carried from 20 managers of Hilton Hotels and the
outcomes obtained is that 14 managers opted towards all the above options that included
employee's training and change in HR policies as the effective measures for overcoming the
negative implications and challenges in HR department. They justified that employee's training
led to the enhancement of employee's skill and ability which will make them comfortable in
performing the activities as well as make him adjust in the organization's culture and also change
in HR policies such as reward system, employee benefits and other activities which will motivate
the employees to work efficiently and remain engaged and help them to deal with their issues.
Remaining went with the single options as they were mostly focussing specific option benefits as
that of employee's training and development and change in HR policies, individually.
P6 Recommendations
The following things can be recommanded to Hilton Hotels as effective measures to deal
with the challenges faced by the organization-
 Initiate employee's probation period and provide all the training related to the work and
culture of the organization for particular time which will make him understand the
culture.
15
Employees Training and Development
Change in the HRM policies
All the above
0
2
4
6
8
10
12
14
No of managers

 Design attractive salary packages and better rewards system and place better skills
requirement in the job specification for particular job so that the employees are already
prepared and qualified as per the organization's requirement.
M3
From the research conducted the data obtained was accurate and reliable enough to
interpret the results as it was directly collected from the Hilton Hotel managers. But on the other
hand it was difficulty in obtaining the permission access as well as the answers for certain
questions. The process has made many delays for obtaining the answers from the managers. The
permission granted to access the managers was also delayed and which created difficulty in
conducting the analysis for the data and calculating the outcomes from it. However, after all the
pros and cons, the data was collected and classified further into specific outcomes related to the
topic.
LO 4
P7 Reflection
From this research I have enhanced my knowledge related to the globalization and its
impact on the business. While conducting this research I have been able to classify specific
objectives out of the aim created from the topic which helped me to understand each and every
element of globalization impact on Human Resource function of the organization and what are
the challenges and negative implications arised due to its impact. The research made me plan all
the activities and develop time scale and Gantt chart that involved scheduling of all the activities.
This research enhanced my practical knowledge as I prepared the questionnaire and collected the
reviews of managers of the Hotel. The research made me understand that the globalization has
led several positive changes in the business world as well as in HR function of the organization.
M4
Project management helps to keep the cost control and helps the researcher to avoid extra
expenses for preparing the project. The task in the projects are made simple and the complexity
is reduced to greater extent. Project management ensures the information delivered and activities
conducted deliver the better value to the research and outcomes for it. This research has
implemented the same benefits as that of project management and resulting in enhancing the
researcher's knowledge and skills relating to the objectives and topic of the project.
16

CONCLUSION
From the above research it is summarized regarding the current HR practices and changes
implemented by the organization due to globalization impact all over the world. The report stated
the various issues and challenges being faced by the HR department of the organization as due to
labour migration across different countries. The report also stated various benefits and
advantages to the employees and the organization due to impact of globalization on HR practices
of the organization. The research project included the necessary components and the activities
for this project as such- project management plan, Time scale and Gantt chart, research
methodology and data analysis. All these activities led to the successful interpretation of results
of the given topic. However, the outcomes turn out to be in positive manner as the globalization
impacted positively in implementing various change to the HR function of the organization that
included various benefits for the organization as well as the working employees.
17

REFERENCES
Books and Journals
Bell, E., Bryman, A. and Harley, B., 2018. Business research methods. Oxford university
press.
Lune, H. and Berg, B.L., 2016. Qualitative research methods for the social sciences. Pearson
Higher Ed.
Bernard, H.R., 2017. Research methods in anthropology: Qualitative and quantitative
approaches. Rowman & Littlefield.
Teherani, A. and et.al., 2015. Choosing a qualitative research approach. Journal of graduate
medical education. 7(4). pp.669-670.
Palinkas, L.A. and et.al., 2015. Purposeful sampling for qualitative data collection and
analysis in mixed method implementation research. Administration and policy in mental
health and mental health services research. 42(5). pp.533-544.
Lohr, S.L., 2019. Sampling: Design and Analysis: Design and Analysis. Chapman and
Hall/CRC.
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Appendix
Questionaire
QUESTIONNAIRE
Name of Organization: Hilton Hotels
Designation of Respondents: Senior Managers
Name of Respondents;
Age:
Gender:
1. Are you aware of the HR innovation trend after globalization impact on business ?
 Yes
 No
 May Be
2. According to you what is the main positive impact of globalization on HR function of the
business?
 High Skilled employees.
 Improvement in HRM practices.
 Better recruitment and selection process
3. Do you agree that globalization has led to the technological advancement and use of software
in HR function is one of the greatest advantage for Hilton Hotels?
 Highly agree
 Agree
 Disagree
4. What are the issues and problems faced by HR department due to globalization impact?
 Corporate cultural differences.
 Change in employment policies.
 Legal compliances.
5. Does Human resource management of Hilton Hotels face the issues of cultural implication
due to labour migration across the countries ?
 Agree
19

 Disagree
6. Do you think the changes in HR department due to globalization impact are beneficial for the
employees in Hilton?
 Yes
 No
 Maybe
7. What would you suggest for overcoming the negative implications of globalization impact on
HR function of organization ?
 Employees Training and Development
 Change in the HRM policies
 All the above
20

Logbook
21