A Study on Globalization's Impact on HR at Waitrose Limited

This business research report investigates the impact of globalization on the human resource practices of Waitrose Limited, a leading supermarket chain. The study begins with an overview of globalization, its effects on business operations, and the research aim to examine its influence on Waitrose's training and development. The report outlines the research objectives, research questions, and the rationale behind the study, followed by a literature review that explores the concepts of globalization and HRD, the importance of training, and the impact of globalization on HR practices. The research methodology section describes the inductive approach used to gather data. The report then presents data collection and analysis, followed by conclusions and recommendations for improving employee development. The final sections include a personal reflective statement, and references.

Business Research Project

Table of Contents
Chapter 1: INTRODUCTION..........................................................................................................3
Overview of the research:...........................................................................................................3
Research aim:..............................................................................................................................3
Research objectives:....................................................................................................................3
Research question:......................................................................................................................3
Rationale of the study:................................................................................................................4
Activities or timescales:..............................................................................................................4
Chapter 2: LITERATURE REVIEW...............................................................................................6
a) Concept of globalization and Human Resource Development in the Waitrose......................6
b) Importance of training and development in the Waitrose.......................................................6
c) Impact of globalization on Human resource development in the Waitrose............................7
d) Various ways to improve employee development in an organisation....................................7
Chapter 3: RESEARCH METHODOLOGY...................................................................................8
Research approach:.....................................................................................................................8
Chapter 4: DATA COLLECTION AND ANALYSIS..................................................................10
4.1 Data collection....................................................................................................................10
4.2 Data analysis.......................................................................................................................12
Chapter 5: CONCLUSIONS AND RECOMMENDATIONS .....................................................20
5.1 Conclusions.........................................................................................................................20
5.2 Recommendations...............................................................................................................20
Chapter 6: PERSONAL REFLECTIVE STATEMENT...............................................................21
6.1 Reflect on the research methods used in your project.........................................................21
6.2 Consider research methods that could have been used.......................................................22
6.3 Areas for further research (or consideration)......................................................................22
CONCLUSION..............................................................................................................................23
REFERENCES..............................................................................................................................24

Chapter 1: INTRODUCTION
Overview of the research:
Globalisation is defined as concept deals with performance of the business firm involves
expansion & development of the business operation at to the desired level. Due to globalisation,
business operation has foreseen success and long term profitability for long time period. Purpose
of globalisation is rise business performance of the firm along with enables sustainability within
an organisation (Chapman, 2018). In current stiff competition, where businesses are facing issues
such as business slowdown, increase of business rivalries along with output deviation. This
business research report will be cover on Waitrose private limited is the leading supermarket
headquartered in city of London and widest retail chain to serve customer with accurate products
or services. Further, research will cover discussion about aim & objectives on which entire
research will cover. Also, Also, research will try to put emphasis on research methodology and
analysis of findings and outcomes. Lastly, research will put down consideration on reflection &
recommendation to gain valid results.
Research aim:
“To examine the impact of globalization on training and development practice of
company”. A case study on Waitrose Limited.
Research objectives:
 To analyse the concept of globalization and Human Resource Development.
 To analyse the importance of training and development in Waitrose.
 To determine the impact of globalization on Human resource development.
 To recommend the various ways to improve employee development in Waitrose.
Research question:
 What is the concept of globalization and Human Resource Development.
 What is the importance of training and development in Waitrose.
 What are major impact of globalization on Human resource development.
 Name out various ways to improve employee development in Waitrose.

Rationale of the study:
In the global enterprise, where expansion or business up-gradation has increased with
demand of manpower of true in nature or scope. Also, scope for training and learning has also
increased with business needs and wants. With change in business technology and scenario, role
of training and development has increased to enrich performance of an employee to face negative
outputs of the globalisation (Chams and García-Blandón, 2019). Rationale for this research is
based on given information. Also, major intention of this study is to generate new results or
outcomes out of the given study. Also, how given topic is being linked to specific sector named
as HR practice such as a training & development. Scope of this study is to build strategies and
action plan to achieves right results for context of HR practices. Lastly, scope for this study is to
long living to arrives at valid results for research study.
Activities or timescales:
Gantt chart: This chart under which series of the horizontal lines show amount of the
work done in certain time period to amount planned for those time period. It is graphical tool that
shows tasks or activities performed against the time. The main reason behind use this tool
through Nestle is that it helps in divide the task or activities on the basis of set time period.
Timescale for this research study is 24 weeks or say 168 in days. Gantt chart is as follows:

Work breakdown structure: In project research study, work breakdown structure (WBS)
is the kind of deliverable based breakdown of the project which is a part of tiny elements (Uraon,
2018). Its type of the key project deliverable that is part of project team divided into manageable
sections. The project manager appointed for Waitrose organisation uses WBS for intention of
change project execution. Using this, project manager has divided whole project into the
manageable sections, employees can work in an easy manner.

Chapter 2: LITERATURE REVIEW
a) Concept of globalization and Human Resource Development in the Waitrose
According to Economics analysis theory, (2018), Globalisation refers to the integration of
markets in a global economy, leading to the increased interconnectedness of national economies.
Globalisation is an ongoing process by which integration as well as combination of the
localise economy is possible to operates with globalised economy. Globalisation is one of the
growing procedure for upbringing of more growth scene to facilitates organisation with change
in its working. With working at global platform, there has been seen improvement of
international trade within countries and the continuation of a trade activities to gather compose
outcomes. Purpose of globalisation is to business existence and develops operations with higher
usage of skilled human resources to link their ability to actual goals or objectives. Globalisation
is being coming with ability of the operation to influence manpower such as fluctuation during
retention of the employee, decreased worth of the work force etc.
Human resource development is one of the fundamental concept, deals with training &
development of an employees. Also, it deals with recruitment & selection of the perfect people
who mainly lies with ethics & ability of the workforce (Tavanti and Davis, 2018). With scope for
business expansion, Waitrose is proposed to plan for training & development to their employees
along with standards for development of strategy for recruitment & selection to enrich them with
skills & knowledge to led them to perform business activities. Furthermore, globalisation will be
prove productive to brings out opportunities for human resources to work and grow.
b) Importance of training and development in the Waitrose
According to the Smriti chand, (2017), training is the teaching and learning activities
which is carried for primary purpose of members of an organisation acquire and apply skills,
ability and attitudes needed by particular job and organisation. As per Dale S. Beach, training is
defined as organised procedure by which people learn knowledge or defined skills for definite
purpose. In supermarket and retail chain, purpose of training & development is almost higher and
expected to have organised results or outcomes. Author has tried to put down focus onto increase
performance of their employees to arrives at best results for the research. In context of Waitrose,
importance of training & development is as follows:

Higher performance: In this competitive world, where businesses are growing with high
rate and dimension, people working at the global level are also facing stealth competition. With
use of training & development, abilities and skills would be raise at the expected level along with
capability to arrives at a valid conclusion (Kühn and et. al., 2018). Training & development is
necessary for employees of Waitrose to rise their overall ability and reputation in the market.
Achieving goals & targets: Intention of training & development is to increase ability of
the people working in retail organisation to achieve set goals or targets in form of productivity,
profits generation etc.
c) Impact of globalization on Human resource development in the Waitrose
According to the Bhushan Kapoor, (2018), human resource departments are transforming
as modern businesses are facing numerous and complex challenges and explore opportunities.
Also, in current business context, transformation of a human resource is the direct call for rapid
change within business organisation due to factors such as globalisation. On business level,
impact of a globalisation is heading to creates trouble on human resource development in form of
recruitment, selection & training to built platform, where skills & competencies of the people
will be locates to actual development or satisfaction of an employees and led Waitrose. Also,
firm can go for strategies such as training & orientation to the employees of a Waitrose to build
their abilities and skills to pursues relevant outcomes (IMPACT OF GLOBALIZATION ON HR
PRACTICES, 2019). Therefore, impact of the globalisation is severe, hence, human resource
development is one of the necessary concept, which lays down emphasis on performance and
activities of the human manpower to enhance scope for business success & accomplishment of
the defined goals or targets. Also, the purpose of globalisation is to create channel of the
communication that may lead to success in form of long term growth, sustainability and business
success for the Waitrose. Due to globalisation, market has faced critical ups-down such as
closure of the growth, imbalance of the profits along with conflicts at the global platform.
Moreover, sources of conflicts such as misshapenness in a market, decrease of the performance
share, deficit of the products are the main issue.
d) Various ways to improve employee development in an organisation
In any organisation, role of any employee is contributing to its goals and targets for led
enabling business growth & success for longer time period. Purpose of employee development is
to enable their ability & capability to gain strategies to empower success and motivation into the

market. Employees are the necessary resources for the firm, who has certain necessary skills and
abilities to perform Waitrose business activities and goals in least time period. For organisation
such as Waitrose business limited, there are various ways by which employee development can
be improved such as:
Training & development: It is part of formal practices, where organisation is used to
focus on skills and ability development of an employee's by giving regular basis practices and
work (Njoku, 2018). With training to skills development, Waitrose would be able to enrich skills
and ability and linked that to organisational business targets. Moreover, training can be proposed
to week, month, year etc. Also, it is important to achieves organisational objectives and goals.
Changes into policies: Employee development can be gather, if in can planning would be
perfect and adequate to hire skilled personnel. Also, with consideration of development policies
for recruitment & selection, that would be helpful for long term growth of manpower support of
Waitrose.
Learning for knowledge and skills: Also, learning is one of necessary sources for rising
performance of an employee by sharing knowledge & information being related to retail sector,
in which Waitrose deals or engages to operates. Learning can also be given to employee related
to the matter of performance or work ability.
Chapter 3: RESEARCH METHODOLOGY
Research methodology refers as an effective process used by researcher to accumulate
proper information or data about the field of study or topic. It is a most important chapter which
clearly describe the methods of research applied to conduct the study (Voca and Havolli, 2019).
The investigator explains how the essential information and data to address the research
questions and objectives was gathered, shown and analysed. In context with this research study,
components of methodology is as follows:
Research approach:
Inductive and deductive are two main approaches for the research used by investigator to
gather quality as well as in-depth information about given research study. According to given
topic, this research will cover inductive approach to be suitable one because it will help an
investigator to gather proper information about the topic and gain better outcomes for further
research (Mukherjee, 2018). The main reason behind selection of inductive research is that first,

research is in detailed format, study is consists of in-depth knowledge & informative analysis.
Also, this research is having mass analysis and consideration of the research topic to be linked to
common conclusion.
Research method: Framework of various elements of research that are combined to
effectively investigate problem by researcher while using techniques and methods. It brings
generalisation, validity, neutrality and reliability in research (Alon and et. al., 2018). There are
three types of research design- Exploratory, Descriptive and Experimental research nature. Main
purpose of this study is to explain conditions of research and to conduct it effectively descriptive
design will be suitable.
Data collection: Primary and secondary sources are two main sources of data collection
with intention to data & information of true value and nature. On one hand, primary sources of
data collection is source, where information is mainly collected with the help of survey, planned
questionnaire, observation etc. In this research, consideration has also put on set of the structured
questionnaires to gather valuable information for purpose of this research. On other hand,
secondary source of data collection is technique of data collection, which is sourced from books,
journals, magazines etc. Such information is in true nature and received from valid sources or
chain of an information (Epstein, 2018). Also, purpose of data collection is to gather true data
with actual and true identity. Also, for this research, books, internet support, magazine etc., are
perfect example to collect most supported data for the research. Internet sources are of true
nature and valid to save given information from that.
Research types: To shape the structure of study which methods would be appropriate is
decided by research strategy (Crane and et. al., 2019). There are Qualitative and Quantitative
types of research design. This study will take into consideration Qualitative strategy to find out
attributes, characteristics and features of data in interpretation with graphical tools to explain
individual observations.
Data sample size: For this research, sample size will be 50 respondents to collect valid
and justified information. Moreover, data will be collected with interview and structured
questions and forms to fill valid information & knowledge.
Data analysis: Data will be analyse with help of structured table and pie-chart and graph.
Here, aim of data analysis is to analysis information arranged from the respondents based on any
defined topic or statements (Mupepi and et. al., 2018).

Research ethics: This ensures that conducted research must be confidential, consensual
and anonymous in nature for results to be relevant enough (Liao and et. al., 2017). Confidential
states that results can be shared only with the interested parties who will be affected by the
results of research. Consensual includes that respondents should fully understand and give
consent to participate in research. Anonymity obliged researcher not to include personal details
of respondents to be linked with results of research.
Chapter 4: DATA COLLECTION AND ANALYSIS
4.1 Data collection
Data collection and analysis is important in research because this is the section which
provides complete and specific knowledge about information collection and systematic
arrangement of it. Thematic analysis is used for data collection and analysis. Under this method,
there is use of different factors which assist in knowing what is being asked in questions to
readers. So they can interpret information in effective and appropriate manner. 50 workers are
appropriate for collecting primary information for impact of HR policies.
Questionnaire
Name:
Employee ID:
Department:
Designation:
Q1. Do you know about factors which affects globalisation and Human resource practices?
Yes
No
Q2. Why is it important for Waitriose to understand about Human resource practices?
For providing better services to consumers
Achieving competitive advantage
Providing satisfaction to employees
Q3. Which of the following is best way for managers of Waitrose to provide training and
development to employees?
Conference or Seminar
Class room study

Job rotation
Committee assignments
Q4. What are the benefits if proper HR strategies are considered in context of global
operations?
Increase in productivity
Motivated staff
Boost employee's morale
Increment in brand image of Waitrose
Q5. Do you think is there requirement of change in HR policies while performing operations
in different countries?
Yes
No
Can't say
Q6. What is the importance of training and development for Waitrose ?
Reduction in wastage
Knowledge about external market
Maintaining bridge between personal and professional targets
Q7. What are the major factors considered to maintain long term relations with workers ?
Cost of training
Proper communication with workers
Pre and post performance evaluation
Q8. What are the possible challenges faced by managers of Waitrose while they are operating
at global level ?
Fast change in market trends
Lack of worker engagement
Improper strategy formulation
Q9. What are the possible ways through which training and development of workers can be
done in appropriate manner ?
Taking views from workers
Checking past records
Knowledge about policies of competitors

Q10. Recommend some ways through which performance of Waitrose can be improved
through training and development of workforce ?
4.2 Data analysis
Q1. Do you know about factors which affects globalisation and
Human resource practices?
Frequency
Yes 40
No 10
Q2. Why is it important for Waitriose to understand about
Human resource practices?
Frequency
For providing better services to consumers 20
Achieving competitive advantage 17
Providing satisfaction to employees 13
Q3. Which of the following is best way for managers of Waitrose
to provide training and development to employees?
Frequency
Conference or Seminar 10
Class room study 13
Job rotation 15
Committee assignments 12
Q4. What are the benefits if proper HR strategies are considered
in context of global operations?
Frequency
Increase in productivity 20
Motivated staff 10
Boost employee's morale 7
Increment in brand image of Waitrose 13