Leadership & Management Report: Qbic Hotel's Business Operations

This report provides a comprehensive analysis of leadership and management practices within Qbic Hotel, a hospitality enterprise. It begins by outlining the functional areas of the business, including management, operations, marketing, accounting, and finance, along with their hierarchical structure. The report then defines the importance of communication in leadership and management, emphasizing its role in coordinating various departments like marketing, sales, and front office. It further explores the impact of globalization, identifying key drivers such as technology, political factors, market dynamics, and competition, and their effects on businesses. Two leadership styles, Laissez-faire and Participative, are compared and contrasted, with a justification for the suitability of Participative leadership for modern global organizations. The report concludes by summarizing the key findings and emphasizing the significance of effective leadership and management for Qbic Hotel's operational success and market consistency.

LEADERSHIP AND
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
1. Description on functional areas of chosen enterprise and its hierarchy of management........1
2. Define communication central to leadership and management. ............................................2
3. Define current drivers of globalisation and justify how its impact working of enterprise.....3
Impact of globalisation drivers on businesses ................................................................................4
4. Description on compare and contrast two chosen styles of leadership or management.
Define which style is more suitable for modern global organization and why?.........................4
CONCLUSION................................................................................................................................5
Hallinger, 2018 Rosile, M Boje and Claw, 2018 Sousa and Rocha, 2019 Turnnidge and Côté,
2018. van Assen,, 2018 The Impact of Globalization on the Business, 2014 The Five Leadership
Styles, 2017.REFERENCES............................................................................................................6

INTRODUCTION
Leadership is the ability of an individual or group of individuals that works to influence
the people. This is process that involves making sound, creating the accountable vision that aids
to establish achievable goals and providing follower with the knowledge and tools. Management
is the arts of getting things done with help of others (Hallinger, 2018 ). The managers of
enterprise administers company, create policies and provide the supports to owner to implement
the essential objectives.
The present report is based on business activities of Qbic, UK. This is enterprise that
provides hospitality services to customers at the medium level.
Furthermore, the report will cover following topics as Functional areas and its hierarchy
of management, communication central to leadership and management, current drivers of
globalisation, Lastly, compare and contrast styles of leadership and management.
1. Description on functional areas of chosen enterprise and its hierarchy of management.
The Talent plus has divided into operational function within different functional areas
and that allow each to operate within its area of management. Thus, its defined in following
manner as-
Management- The one of the primary role of management is to supervise the people
performance. There are number of management activities fall within categories as-
 Planning- The managers must plan with setting long terms goals for enterprise and
building short term strategies so that each things can be execute in well manner.
 Organizing- The manager of the enterprise are responsible for organizing the different
operation of enterprise in most efficient manner (Rosile, M Boje and Claw, 2018).
 Controlling- The managers of the enterprise works as to take the action that aids to
ensure that activities are on tract to get desired goals. If there is any deviation between
planned and actual then corrective actions are to be taken towards it.
 Leading- The manager to the enterprise must work as to lead the team and group with the
use of new process and development of commodities.
Operations- The operational manager is responsible for look over day to day business
operations.
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Marketing- It is term that aids to defined the need and wants of customers to meet the
requirement of public. The marketing function will be inclusive of good and services, determine
how good and services are to be delivered (Sousa and Rocha, 2019 ).
Accounting- They are ultimately responsible for accurately representing financial transaction to
internal and external parties, government agencies and investors.
Finance- The finance manager of the enterprise needs to get involved in planning, obtaining and
managing company funds.
Hierarchy management- The enterprise as Talent plus has divide his work at three functional
level as Top, medium and low level.
 Top level- The board of directors, president, vice-president all are the example of Top
level of managers. The manager of enterprise are responsible for controlling and
overseeing the entire organisation activities.
 Middle level managers- There are members as general managers, branch managers and
department managers. These person are accountable for their departmental functions.
They use to devote more time to the process of enterprise.
 Low level managers- The person who works as this level are call as low level of
managers and they are as supervisors, section leads and foremen. They perform their
work activities as assigning task to employees, ensuring quality and quantity of
productivity, guiding and supervising employees activity on day to day basis.
Hence, the Talent plus uses this functional and hierarchy of management so that they can
able to perform functions effectively. By use of appropriate management, it is possible to get the
desired achievements.
2. Define communication central to leadership and management.
The communication is central function in order to lead and manage the organizational
activities of the enterprise. Thus, leaders of the enterprise must communicate the vision and goals
to his team in order to achieve it in effective manner. Effective communication is also significant
for the manager so that managerial function can be performed in better mode (Turnnidge and
Côté, 2018). These as are planning, organizing, directing, controlling and leading. Thus, the
enterprise as Qbic also need to have better communication between their manager and leaders.
The presence of communication leads to subordinates to contribute their best with enterprise.
For example-
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 The marketing department of the enterprise begins advertising the new promotion, in
order to process effective communication the market team should tell the sales
department so that altogether they can perform their well. Thus, marketing and sales
department rely over front office in order to provide data on guest histories, details about
concerning each guest’s visit.
 On the other hand the department as front office is at the centre of this and perform their
role as to illustrate the many interdepartmental lines of communication that exist. It is
based on the direction that each department has been constructed to provide better
services to customers as focusing over terms as properly operating equipment, safe
environment, well-prepared food and beverages, efficient table service, professional
organization and delivery of service.
 The department as Housekeeping and front office communicate with one another about
the terms as room status, the report on availability of room for the immediate guest
experience.
 The Food and beverage department also need to have better communication with the
front office and they also needs to have accurate information on transfers this all used to
add charged to the guest account. The food and beverage department need to give the
reliable information about the food and drinks ordered by guest. This aids to maintain the
transparency of accounts within enterprise.
 The department as Banquet also perform their function with marketing and sales and food
and beverage department needs to have front office to relay over the information to guest
about the events those are schedules and bill payments.
3. Define current drivers of globalisation and justify how its impact working of enterprise.
The integration of economies at the glob level aids to conduct the better process of
procuring goods, services and capital across the world. These are the following key driver of
globalization as-
 Technology- This has shaped and set the better foundation for modern globalization.
With the help of innovation the hospitality industry being capable to revolutionized it
activities. Thus, fastest growth of the internet is the latest technological driver that
created global e-business and e-commerce.
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 Political drivers- The liberalisation in trading rules and deregulated markets leads to
lowered the tarries and allowed foreign direct investment among world.
 Market divers- The local markets are becoming more saturated and opportunities and
growth in this markets are limited (van Assen,, 2018). With help of global expansion, this
kind of situation can be coped up. By transferring marketing activity at some level are
also incentives to choose internationalization.
 Cost drivers- The efficiency and cost is function that may vary from country to country.
These are the drivers that provides opportunity to build global scale economies and to
have high product development cost.
 Competitive drivers- due to globalisation, the inter firm competition are gradually
increasing and this enterprises are forced to play at internation level. In this, it can be
stated that strong interdependences among countries and high two way trades also
supports this driver (The Impact of Globalization on the Business, 2014 ).
Impact of globalisation drivers on businesses
The drivers of globalization leads to enhance competition among the enterprise. Thus,
this kind of competition can also related with the product and services, cost and prices, target
market, quick response and production technological adoption etc. At the time when firm starts
to sell their services at the lower prices, the market share of the firm tends to enhanced. Due to
enhancement in competition, the firm has to sell their services at the lower prices. The
globalisation is worldwide trend and sue to it the economies of the country are loosing their
borders to get connects with one another.
4. Description on compare and contrast two chosen styles of leadership or management. Define
which style is more suitable for modern global organization and why?
The leadership style for each enterprise are operate in different and certain traits and this
will be more successful in order to get the enterprise goals. With the help of better understanding
of the leadership styles enables the firm to adopt the correct characteristics. The comparison of
two leadership styles has to be defined in the following manner as-
Laissez fair leadership style- This term can be termed out as hands off approach. This is style
that aids to yield the lowest result because leader to the enterprise do not directly supervise the
employees (The Five Leadership Styles, 2017.). This terms impacts the over all working to the
enterprise. Under this, the power of taking decision is left to the employees with little or no
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involvement of leadership. Thus, leader to the enterprise provides resources but employees to the
firm are diagnose and have to resolve the issue their own. This term can be effective at the
situation in which employees feel motivated and capable to perform wit minimal direction from
management. This process needs minimal direction from management. This situation can cause
to the problems as leads to create the confusion.
Participative leadership- This process of leader can be termed out as democratic leadership.
Thus, this approach blends the laissez and faire and autocratic leader in order to find the middle
ground of working. In addition to it, participative leader in the enterprise work as to actively
encourage the participation from the employees in decision making and they also aids to make
the final decision. It is very helpful in order to improve the employee morale and feel valued and
respected (Hallinger, 2018). With help of this leadership style the employees to the firm are able
to come up with the creative ideas and able to perform their best within enterprise. This is the
leadership style that aids to member to the enterprise so that they can perform their well. This
also helps to have maximisation in profitably.
The style suitable for the enterprise as Qbic is Participative leadership. With help of it,
employees to the enterprise can able to take participation in activities and are also able to come
with creative idea. This all leads to perform the working of the enterprise in better and efficient
mode. This is the style that works as to encourage the participation from employees in terms to
take decision making and also helps to improve the morale of employees. With help of choosing
it, the enterprise is able to have long term consistency within markets.
CONCLUSION
Based on the above report it can be concluded that leadership and management is the
process that aids to lead and manage the working of the enterprise in effective and efficient
mode. The present report is based on the business activities of the Qbic hotel.
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REFERENCES
Book & Journal
Hallinger, P., 2018. Surfacing a hidden literature: A systematic review of research on educational
leadership and management in Africa. Educational Management Administration &
Leadership. 46(3). pp.362-384.
Rosile, G.A., M Boje, D. and Claw, C.M., 2018. Ensemble leadership theory: Collectivist,
relational, and heterarchical roots from indigenous contexts. Leadership. 14(3). pp.307-
328.
Sousa, M.J. and Rocha, Á., 2019. Leadership styles and skills developed through game-based
learning. Journal of Business Research. 94. pp.360-366.
Turnnidge, J. and Côté, J., 2018. Applying transformational leadership theory to coaching
research in youth sport: A systematic literature review. International Journal of Sport
and Exercise Psychology. 16(3). pp.327-342.
van Assen, M.F., 2018. Exploring the impact of higher management’s leadership styles on lean
management. Total Quality Management & Business Excellence. 29(11-12). pp.1312-
1341.
Online
The Impact of Globalization on the Business. 2014. [Online] Available through
:<http://ebooks.ien.bg.ac.rs/359/1/2014_3-46.pdf>.
The Five Leadership Styles. 2017. [Online] Available through
:<https://learningfm.com/leadership-styles/>.
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