Email Training Module Report: Features, Benefits, and Manual

This report details a Gmail training module designed to facilitate the migration of an organization's email services from Outlook to Gmail. The introduction highlights Gmail's evolution and its current dominance in the email market, emphasizing features like high storage capacity, a superior labeling system, and automated spam filtering. The report outlines the benefits for users, addressing issues with Outlook such as limited storage and manual email organization. It proposes a user manual tailored to different employee skill levels, providing a comprehensive guide to Gmail's functionalities. An exemplar section describes key Gmail features, including the email composition interface and inbox organization into categories like Primary, Social, and Promotions. References to Google Learning Center resources are included to support the information provided.

Running head: EMAIL TRAINING MODULE
EMAIL TRAINING MODULE
Name of the student
Name of the university
Author Note

1EMAIL TRAINING MODULE
Introduction:
Gmail first developed founded in 2004 used JavaScript supported HTML (called
AJAX) to avoid the reloading of the webpage to perform different services and in process
overtook the leaders of the market (Yahoo and Microsoft) back then (Gohel, 2014). Now,
Gmail is the most extensive emailing service in the world with most active users. Hence, the
considered firm has planned to migrate their emailing services to the former from Outlook
emailing services. To achieve so the substantial need for a training module that has been
discussed below.
Gmail features:
Google mail or Gmail is an emailing service that is to be implemented in the
considered organisation offers high storage capacity than any other top emailing services
(Mohan, 2013). The labelling system for the newly implemented emailing service is also an
advantage that it holds over the earlier equipped emailing service. Gmail also offers auto-
spamming of the spam emails, unlike the outlook where it had to be done manually. The
newly implemented mailing systems offer the users with access to view the older email
threads for referencing which outlook lacked in.
Benefits for the users:
The section above discussed various features that Gmail is offering and outlook
lacked. Taking consideration of the above mentioned points following issues that the users
faced with the prior emailing service will be omitted:
 The storage problem for the accounts and management departments will be nullified
because of the vast storage capacity of the newly employed emailing service to that of
the previous service.

2EMAIL TRAINING MODULE
 The manual process of labelling and finding the emails for the production team
especially team leads, depending upon the projects will also be reduced after the
introduction of the considered emailing service ("Switching to Gmail from Outlook –
Google Learning Center", 2018).
 The automated spamming feature of the newly equipped service will benefit all the
organisational employees as it will save a lot of time and effort.
Manual:
Different department of the firm will use the emailing service to achieve different
purposes like the management department will use it to broadcast the emails in vast numbers
while the low-level employees will use it to share information with team leaders or the
management. Hence, their requirements would differ depending on their use. So, the manual
will be developed depending on the expertise skill of the employee and the mode of operation
they will equip for the use of the service. It will consist of all the part of the services required
for the different expertise skills. However, depending on the skillset the manual will be
divided into subsections so that the effort put in understanding the manual will stay minimal.
Exemplar:
Gmail Training Module:
 The emailing service will create a new tab at the right-hand bottom corner of the
screen while composing a new email ("Gmail – Google Learning Center", 2018). The
tab will allow you to view the previous email threads for reference.
 The received emails in the inbox will be divided into five general categories namely
Primary, social, promotion, updates and forums. The sections mentioned above are
arranged side by side in the inbox section.

3EMAIL TRAINING MODULE
The spammed emails will be kept on the label referring to spam, and similarly, other relevant
emails will be in delivered to their respective sections.

4EMAIL TRAINING MODULE
References:
Gmail – Google Learning Center. (2018). Gsuite.google.com. Retrieved 16 January 2018,
from https://gsuite.google.com/learning-center/products/gmail
Gohel, H. (2014). Looking Back at the Evolution of the Internet. CSI Communications-
Knowledge Digest for IT Community, 38(6), 23-26.
Mohan, M. (2013). Gmail vs. Outlook. com vs. Yahoo! Mail: An Ultimate Comparison.
Switching to Gmail from Outlook – Google Learning Center. (2018). Gsuite.google.com.
Retrieved 16 January 2018, from
https://gsuite.google.com/learning-center/products/gmail/switch-from-outlook/