Benchmarking Analysis of Golden Senior Health Organization Services

This report provides a benchmarking analysis of Golden Senior Health Organization, a leading health center in Pretoria offering long-term services and social care to the elderly. Established five years ago, the organization aims to improve the health conditions of the elderly, including those with Alzheimer’s and dementia, and currently serves around five hundred patients. The organization partners with the African National Congress (ANC) and is located near Mediclinic Heart Hospital. The report includes a benchmarking questionnaire that was posed to the management team, patients, and employees to evaluate service delivery, marketing strategies, patient recovery, cost variations, and patient-family communication. Furthermore, the organization collaborates with the national health insurance finance and NGO organizations to ensure comprehensive care and support for all patients, including those deserted by their families. The organization also partners with the Centers for Disease Control and Prevention (CDC) to promote public health initiatives and preventive measures for chronic diseases.

Running head: BENCHMARKING 1
Benchmarking
Name
Institution

BENCHMARKING 2
Organization Description
Golden senior health organization is one of the leading health centers in Pretoria offering
long term services and social care to the elderly. The organization was established five years ago
due to the increased rate of chronic diseases that affected the elderly with the help of the African
National Congress (ANC) in South Africa that ensured elderly right were preserved. The
organization is aiming at providing long term services including daily activities that chronically
disabled individuals need and social care to the elderly. The organization is located near
Mediclinic Heart Hospital and this is a chance for the organization to access the elderly which
chronic diseases (Karimi and Brazier, 2016).
Apart from their set objectives that is improving health condition of the elderly, the
organization also offers medical services and care to people with Alzheimer’s diseases and other
type of dementia. The organization is having more patients in the recent years compared to the
previous times that is a maximum of five hundred patients. The government pays for the skilled
nurses offering the services.
The organization is under the management of the Geriatric Care Managers who are educated,
skilled and have worked in hospital entailing the elderly. The manager’s duty is to ensure long
term plans are implemented and offer management services and provide financial statements to
the families of the concerned patient. The organization has professional doctors who help
persons with chronic disease and mental illness. The organization has at least sixty nurses who
work round the clock in providing services to the disabled elderly and medication. (de Souto
Barreto, et.al, 2016).

BENCHMARKING 3
The organization has both skilled and custodial care givers who perform different tasks for
the patient. The custodial care giver helps with the activities of daily living like nutrition
programs while skilled describes the services and medical care to be provided. The organization
has improved their technological services to enable them carry out some of the research
concerning the patients’ health. The organization is working to ensure that elderly with chronic
diseases, mental illness and disability are well taken care of. The organization has several
volunteers who work with the elderly to help in basic work.
The organization works with the national health insurance finance to ensure that all their
patients are enrolled in the insurance program so that their bills can be well catered for. The cost
of services differs depending on the care the patient requires. Memory care for persons with
dementia is 25% more expensive as compared to people with common illness like the chronic
complication. The organization is working with the NGO organization to help reach out to those
elderly who are deserted by their family and are in lonely condition. The organization works
under the government to ensure social amenities for the daily activities are available to help them
to be independent as possible. The organization is in partnership with the Centers for diseases
control and prevention (CDC) which is part of the U.S Department that has helped golden center
to provide public health initiative and campaign on preventive measure on chronic diseases.
(Wang, Kung and Byrd, 2018).

BENCHMARKING 4
Benchmarking questionnaire
The benchmarking process involved asking several questions to the management team,
patients and the employees so that the organization can maintain quality, patient satisfaction,
safety and health improvement of the patient. The following question were posted during the
benchmarking process.
1. To the management team, we required to know if they have a history of successful
deliverance and services to their patients and how the history has improved medical care
and reduced on cost. (Zelmer, et.al (2017).
2. We needed to know how the organization market its services to their patients and the
government support they receive so as to facilitate their services. For those with chronic
disease how long did it take for them to recover and is there any follow-ups made after
the patient is released? How did the cost of the services vary and how did they ensure
their services were paid efficiently?
3. How does the trend in seeking services vary with time and how they managed to keep in
contact with their patients? The type of problems they encountered in their everyday
activity and how they solved them? How is the organization able to connect family
members of the elderly with their patients and how they managed to keep the progress of
the patient in progress?
4. What type of services do the maids and doctor offer to their patient to ensure they were
comfortable? For the patients who requested for home services or services in different
location, what procedures were used for them to get the services done?

BENCHMARKING 5
References
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Wang, Y., Kung, L., & Byrd, T. A. (2018). Big data analytics: Understanding its capabilities and
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