Improving Car Park System with SFIA Framework: Good City Council

This report assesses the challenges faced by Good City Council in managing its seven car parks and proposes a cloud-based solution leveraging the SFIA framework for improved IT management. The current operational system suffers from issues related to ticket issuing, payment processing, and security. The proposed system aims to address these challenges by incorporating cloud computing, IoT, and big data analytics. The report highlights the importance of information security, digital transformation, and IT service management. The SFIA framework is presented as a standard for IT management, providing a scale for MIS implementation and improving internal and external business processes. The adoption of a cloud-based car parking system will enhance customer relationship management, strategic business planning, and overall system performance, ultimately providing competitive advantages to the Good City Council.