GoTravel: Analysis of Communication Barriers and Strategies

This report analyzes the communication strategies and barriers at GoTravel. It examines the implementation of communication policies, the impact of cultural and linguistic differences, and the role of social media. The report identifies barriers such as unorganized staff, lack of inter-departmental communication, and misunderstandings. It also provides strategies for overcoming these barriers, including two-way communication, staff meetings, and the use of multilingual staff. The report also covers the importance of transparency and implementing effective communication policies. This report provides a comprehensive overview of GoTravel's communication landscape and offers actionable insights for improvement. The report also discusses the importance of feedback mechanisms and ensuring that staff are aware of communication policies. This report is a valuable resource for understanding and improving communication within the organization.

Strategies to
Overcome
Barries to
Communication
The strategies taken for improving
communication at GoTravel by
overcoming barriers are:
- Staff should listen and voice
concerns with customers and
other staff efficiently
- Modifying the social media
communication strategies for
enhancing customer support
and better reach to broad
customer base
- Remaining aware of cultural
and lingual differences
between customer and
in-house staff
- Regular Skype meetings for
listening to problems,
feedbacks and suggestions
- Implementing an open mind for
questions and answers
- Ensuring a simple
organizational structure for
staff understanding
Communication
Policies for
GoTravel
To effect ively com m unicat e, we m ust realize
t hat we are all different in t he way we
perceive t he world and use t his
underst anding as a guide t o our
com m unicat ion wit h ot hers.
-Tony Robbins

Barriers to
Communication
Transparency in
Communication
Policies for
Communication
The barriers to communication at GoTravel
are discussed below:
- Unorganized staff
- Less communication between the
departments at various offices
- Avoiding contact with staff from
different countries
- Cultural misunderstandings
between staff from different
countries
- Language ability and differences
have resulted in less communication
in the past
The transparency in communication levels
across all staff are stated as follows:
- Holding staff meetings for updating
policy updates
- Handing out hard copies of new
policies
- Information should be
communicated through email,
password protected documents and
intranet
The specific polices that could be
implemented for enhancing
communication at GoTravel are:
- Implementing two-way
communication
- Holding feedback sessions and
ensuring suggestions are
implemented wherever necessary
- Incorporation of social media
communication
- Multilingual staff for communicating
with customer from diverse
backgrounds